1. In the Global Epicenter: Social Work Leadership in a New York City Hospital
- Author
-
Nancy Xenakis, Kaitlin R Goldgraben, Murray N Lipp, Mary Brosnan, Elizabeth Schubert, Christine Hamilton, Diane Weg Farquhar, Emma D Sollars, Victoria Rodriguez, Ann Rauch, Sarah R Koppel, Laudy Burgos, Julia Deschamps, Judith Dobrof, Felice Zilberfein, Elisa Gordon, Jocelyn Childs, Rachel Potter, and Maya L Genovesi
- Subjects
Social Work ,medicine.medical_treatment ,Interprofessional Relations ,Population ,Crisis management ,Vulnerable Populations ,Occupational safety and health ,03 medical and health sciences ,0302 clinical medicine ,Political science ,medicine ,Humans ,030212 general & internal medicine ,Cooperative Behavior ,education ,Pandemics ,Occupational Health ,Community and Home Care ,education.field_of_study ,030505 public health ,Social Work Department, Hospital ,Social work ,business.industry ,SARS-CoV-2 ,Communication ,Palliative Care ,COVID-19 ,Public relations ,Psychiatry and Mental health ,Intensive Care Units ,Leadership ,Workforce ,Organizational structure ,New York City ,0305 other medical science ,business ,Emergency Service, Hospital ,Psychosocial ,Crisis intervention - Abstract
The Mount Sinai Hospital in New York City was in the epicenter of the COVID-19 pandemic and had to transform from a tertiary to crisis care hospital and increase its bed capacity by 50 percent to care for COVID-19 patients. The size, scope, complexity and uncertainty of this crisis was unparalleled. This article describes the comprehensive response of the Department of Social Work Services, one of the largest hospital social work departments in the country. The response was informed by four Departmental principles, as well as crisis intervention strategies. This article describes organizational structures, practice models, policies, and protocols developed to respond quickly and effectively, given infection prevention mandates, to patient, population and workforce needs. Finally, it includes how social workers addressed COVID-19 related physical and psychosocial needs and applied and modified interprofessional communication and collaboration. Lessons learned and clinical and administrative changes that will assist in navigating "new normal" operations are discussed.
- Published
- 2021