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Public service workers exercise discretionary power during policy implementation. Due to an immense diffusion of information and communications technology (ICT) in public service provision, they are increasingly exposed to reforms aiming at more efficient and fair decision-making. Whereas extant literature has found that ICT can both enable and constrain public service workers' ability to exercise discretion, we know less about underlying explanations for these inconclusive findings. This paper addresses this research gap by exploring how and why public service workers react to digitized discretionary practices. We draw upon institutional logics to show the underlying considerations of public service workers when they are faced with multiple conflicting demands from market-oriented goals of digitization and professional norms. To identify their reactions and underlying considerations, we have conducted a multiple case analysis of two Norwegian organizations; a district court and a tax administration office. We conclude that public service workers are positive to digitization when it promotes professional aspects of their work and that professional discretion is considered necessary to accomplish tasks of greater complexity.

Our teaching case introduces the story of how the Italian Five Star Movement used digital technologies in the growth from a personal blog discussing politics back in 2005 to the most voted party in the Italian election in 2018, becoming part of the government. The Italian Five Star Movement is among the largest eParticipation initiatives globally. It is (almost) totally organized through the use of digital platforms. Members form online communities and are continuously invited to discuss and make decisions that end up into Italian politics. Adopting a chronological perspective, we describe the development of the Italian Five Star Movement, focusing on their use of digital technologies at various stages and for various purposes. The case illustrates the growth of online communities and the advent of a social movement organization within the political sphere, and how to organize for members to discuss and make political decisions online. Furthermore, it demonstrates the growth of online communities and opportunities and challenges faced with such a quick progress. Paid Open Access UNIT agreement

Part 1: Pushing the Boundaries - New Research Methods, Theory and Philosophy in ICT4D; International audience; In this paper, we suggest a framework to better explain the relation between ICT and development. The framework combines two theories: The Capability Approach and Affordances. The capability approach defines development as freedom of choice; and the affordances explains the relational aspects of people and technology. These two theories complement each other by connecting the means (technology) to the ends (development). A case study of ICT and study-circle education in rural areas of Kenya is used to illustrate the framework. Using the framework, the study revealed how actualization of affordances of internet-cafe enhanced income capabilities of marginalized people; however, at the same time, shows perception and actualization of affordances were contingent on the availability of resources, skills, socio-cultural norms, and infrastructure.

This paper explores an alternative view of design as an emergent process of engagement and learning, as opposed to the traditional view of systems design as a problem-solving tool. We focus on digitally enabled elderly support networks as an innovative approach to the design of elderly care assistance through social media. Our research project is conducted in the context of an Italian health-care institution and provides the empirical backdrop illustrating the ensemble artefact, the four design principles and the pragmatic outcomes of personalized elderly care interventions. These contributions add both practical and theoretical guidance and learning regarding social-media engagement in elderly care assistance. Further, we illustrate how the design of personalized services through social-media technologies may challenge traditional organizational boundaries and transform the relationship between internal and external stakeholders. Based on our findings, the conclusion is that personalized elderly care assistance emerges as a socio-technical construction of social media.

Part 2: Digital Collaboration and Social Media; International audience; Motivated by the growing significance of sharing economy within our society, we here discuss which role the public sector may have within collaborative consumption (CC). CC refers to a business model grounded on peer-to-peer based sharing of goods and services through community-based online services. While public sector to a large extent has transformed from formalised bureaucratic structures into more hybrid organisations, focusing on the co-creation between public and private stakeholders, public sector’s role within the sharing economy is still in need for further investigation. We reflect on the need for studying how public sector could benefit from a more active role within CC for public service provision in the e-government area. Based on current literature on CC, we argue that the public sector can take on three main roles in CC: the customers, the service providers, and the platform providers. We further develop suggestions for a research agenda in this area and raise questions for a further discussion on the role of public sector within CC.

Motivated by the growing significance of the sharing economy, we discuss the roles the public sector may play within the sharing economy and the corresponding implications for public values. The sharing economy represents a transformative agent for the public sector within the current landscape of digital transformation. While the public sector has so far acted mainly as a regulatory body in the sharing economy, we here discuss implications for other roles the public sector may take on, including the roles of customer, service provider, and platform provider. Framed within the context of the public value ideals (professional, efficiency, service, and engagement), we examine the opportunities and challenges of each role for the four public values. Finally, we identify areas for future research, focusing on the implications of public values for the public sector in the sharing economy.

In this paper, we present a process model exploring the roles played by digital technologies (DTs) in the organization of collective action (CA) of social movements (SMs) at different points in their lifecycles. The process model, which is based on an exploratory case study of the Italian Five Star Movement, relates the environmental conditions to the working logic, structure and use of DTs at three different stages of the SMs. We explain how these choices are adopted at each stage to address internal and environmental challenges and how they create further challenges to be addressed to pass to the next stage. We further explore the dynamics between the logic of connective and collective action and reflect on the growing need for structures and control. By so doing, our work addresses the need for a better understanding of the coevolution between DTs and organizational structures and of the ways in which DTs are used to mobilize people to sustain CA along the SM lifecycle.

Part 1: eParticipation and Social Media; International audience; A growing body of literature highlights the adoption of social media for eParticipation, focusing on the identification of processes and structures through which ICT supports the relationship between citizens, governments and public bodies. There is a need to better understand the role of technology in such initiatives. This paper addresses this issue by introducing the concept of affordance. We used a case study approach to investigate an Indonesian eParticipation projects from Bandung, identifying affordance perceptions, enabling and inhibiting factors, actualized affordances and affordances effects. From the use of social media we identify nine actualized affordances and their effects, and we discuss the relationship between them. The case introduces findings from a developing country, a context that has largely been ignored within eParticipation research. Our findings provide lessons learned for practitioners on how to organize their eParticipation projects, as well as for researchers identifying future research avenues to strengthen our understanding of the role of ICT by introducing the concept of affordances.

Published version of an article in the journal: Electronic Journal of Information Systems in Developing Countries. Also available from the publisher at: http://www.ejisdc.org/ojs2/index.php/ejisdc/article/view/1332. Open Access The article contributes to the ongoing discussion on relating information and communication technology (ICT) to development (D). The quest to relate ICT to D is a topic of open deliberation and critical scrutiny in ICT4D research communities. To enhance the understanding in this regard, we conducted a literature review. The review examines 80 articles to identify various development theories and the role of technologies in the development process. While scanning the articles, Sen's capability approach (CA) emerged as a suitable framework with which to explore the link between ICT and D. To show the relevance of the link, we used the CA as a guiding framework, and reanalyzed ten empirical case studies focusing on projects in remote and rural areas. Furthermore, the article suggests six gaps in the current research, and, accordingly, six areas for future research.

Research on ICT and the public discourse often focuses on how ICT can be used to increase citizen participation in political decision-making processes. The Italian Five Star Movement (5SM) represents a novel approach to using ICT to include citizens, and a big challenge for the traditional political actors. The 5SM was initiated outside the established political systems, with the use of Internet tools as cornerstones to promote political actions based on the directly expressed will of citizens. In this paper, based on an exploratory case study approach and informed by the introduction of E-Democracy models, we investigate the role of ICT in various phases of the 5SM, from its birth through the current stage. The focus here is on the transformation from a protest organisation outside the established political processes to being the second most voted party within the Italian parliament.

Part 2: Social Media and E-Participation; International audience; This article focuses on how, why and with whom local politicians engage on Facebook. Based on a literature review of the public sphere, eParticipation and research related to social media, we propose a theoretical framework that identifies thematic areas integral to understanding the nature of political participation. The explanatory potential of our ‘ENGAGE’ model (Exchange, Narcissist, Gather, Accented, General and Expense) is exemplified by conducting a qualitative case study focusing on politicians in a local municipality in southern Norway. The findings indicate various uses of Facebook among the respondents, and a dissonance between what the politicians state as being important (engaging in dialogue with citizens) and what they really do (posting statements). We conclude our paper by discussing the use and usefulness of our proposed model, and by summarising how, why and with whom local politicians use social media.

Published version of an article in International Journal of Marketing Studies, 3(4), 2-16. Also available from the publisher at http://dx.doi.org/10.5539/ijms.v3n4p2 There are limited studies examining the role of Investment Promotion Agencies (IPA’s) and their respective marketing techniques used in attracting Foreign Direct Investment (FDI). Using an exploratory case study approach, this article addresses this research gap by exploring the role of e-government as a promotion technique in eliminating barriers to FDI inflows in Tanzania; particularly barriers related to information accessibility and bureaucratic procedures facing foreign investors in acquiring relevant licenses and business permits. The findings indicate that foreign investors utilize information to create knowledge of business environment in the host country, though some additional information may not be found due to informational specificity of a particular investment project. In addition, the findings indicate that implementation of e-government has reduced some monetary and non-monetary transaction costs of complying with government authorities. The article contributes to the existing body of knowledge in the field of marketing by examining the role of e-government services in the public sector marketing within a macro-marketing domain.

Published version of a chapter published in the book: Electronic Participation. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-23333-3_1 This article examines parliament representatives’ Twitter- contributions (tweets). First, the genre of communication approach is introduced to identify common characteristics and communication patterns. Second, the findings are analysed using various eDemocracy models and deliberative standards to identify to what extent these tweets could be characterized as part of a deliberative discussion. The tweets are mainly dominated by five communication purposes; providing links to information sources for other Twitter users, to inform about the representative’s ongoing activities, to express views on topical issues, introducing non-political (private) content and participating in online discussions with other parliament representatives. Other less frequent communication patterns include tweets attracting attention to the representative’s own blogs, requests for input from readers and finally discussions with citizens. The analysed tweets generally did not meet deliberative standards and are dominated by politicians disseminating information and discussing with other parliament representatives. We conclude by arguing that the parliament representatives’ Twitter use is linked to the Liberal Democracy model, where the main purpose is to disseminate information to electors, and provide information on ongoing activities to the audience.

Author's version of an article published in Social Science Computer Review, 2010, 28 (4), 403-426. Also available from the publisher: http://dx.doi.org/10.1177/0894439309341626 eParticipation is the extension and transformation of participation in political deliberation and decision-making processes through information and communication technologies (ICTs). The most commonly found examples of eParticipation systems are political discussion forums. Although much of the discussion of these technologies is conducted in the eGovernment and eDemocracy literature, political discussion forums present a distinct set of design and management challenges, which relate directly to information systems concerns. In this article, we use the overview model of eParticipation of Sæbø, Rose, and Flak to structure a critical review of the existing literature to identify key challenges for designing and managing political discussion forums. We offer a contribution to theory in the form of a descriptive model of political discussion forums in their social context, based on a literature review of relevant literature. The explanatory potential of the model is illustrated by analyzing D:mo, a Norwegian political discussion forum. Based on the review and the case study, we offer a contribution to practice by suggesting a set of guidelines for the design and management of political discussion forums.

In a liberal democracy, the evolution of political agendas and formation of policy involves deliberation: serious consideration of political issues. Modern day political participation is dependent on widespread deliberation supported by information and communication technologies, which also offer the potential to revitalize and transform citizen engagement in democracy. Although the majority of web 2.0 systems enable these discourses to some extent, government institutions commission and manage specialized deliberation systems (information systems designed to support participative discourse) intended to promote citizen engagement. The most common examples of these are political discussion forums. Though usually considered trivial adaptations of well-known technologies, these types of deliberative systems are often unsuccessful, and present a distinct set of design and management challenges. In this article we analyze the issues involved in establishing political deliberation systems under four headings: stakeholder engagement, web platform design, service management, political process re-shaping and evaluation and improvement. We review the existing literature and present a longitudinal case study: the Norwegian Demokratitorget (Democracy Square). We define key issues in each of the four areas which need to be understood in order to design and manage a successful net-based deliberation forum.

Published version of a chapter published in Lecture Notes in Computer Science, 5694, 46-55. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-03781-8_5 A serious problem in eParticipation projects is citizen engagement – citizens do not necessarily become more willing to participate simply because net-services are provided for them. Most forms of eParticipation in democratic contexts are, however, dependent on citizen engagement, interaction and social networking because democratic systems favour the interests of larger groups of citizens – the more voices behind a political proposition, the greater its chances of success. In this context of challenges the study of social networking on the internet and social network theory offers valuable insights into the practices and theories of citizen engagement. Social network theory focuses on the chains of relationships that social actors communicate and act within. Some social networking services on the internet attract large numbers of users, and apparently sustain a great deal of interaction, content-generation and the development of loosely-coupled communities. They provide the forum for much discussion and interaction. In this respect social networking could contribute to solve some of the problems of engaging their users that eParticipation services often struggle with. This paper investigates the potential of Social Networking Services for the eParticipation area by defining social networking services, introducing the driving forces behind their advance, and discusses the potential use of social networking software in the eParticipation context.

Different initiatives are initiated to utilize ICT to maintain and develop democracy. Democracy models are developed to explain differences between different democracies. This paper reports from a case study where a web-based discussion board is developed and implemented. The findings indicate that politicians and citizens add support to different democracy models by their contributions to the web-based discussion board. Contributions from the citizens add stronger support for the neo-republican model where as politicians mainly support the demo-elitist model. These differences might become obstacles to the utilization of the technology. Identifying potential differences early on in a project may increase the opportunity to develop services capable of handling requests from different stakeholders.

Part 2: eParticipation Implementations; International audience; Previous political sciences research has highlighted the importance of both ‘democracy’ (democratic processes and consultation with stakeholder groups) and ‘technocracy’ (specialized knowledge of experts) as main foundations for the development of effective public policies, and the need for balance as well as interaction between them. The use of information and communication technologies (ICT) for supporting this exchange can be highly beneficial. Our paper makes a contribution in this direction, by evaluating an ICT-based ‘expert-sourcing’ method that has been developed for supporting the transfer of knowledge from ‘technocracy’ (i.e. knowledgeable experts) to ‘democracy’ (i.e. participants of the democratic processes, such as citizens’ representatives, elected officials and various public policies’ stakeholder groups). This method exploits policy-related content that has already been published by experts in numerous social media, adopting a selective approach (filtering this content in order to extract the highest quality parts of it that have been authored by the most knowledgeable experts) based on reputation management techniques. From the evaluation of this ICT-based ‘expert-sourcing’ method useful conclusions have been drawn concerning its strengths and weaknesses, as well as directions for the improvement of it and the enhancement of its value.

Part 4: Critical Reflections; International audience; The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.

Part 2: eParticipation Implementations; International audience; Municipal governments often struggle to inform and engage citizens around local issues. Due to complexities of local politics and the diverse expressions in public and private spheres, citizens face a huge information barrier towards meaningful participation. To overcome such barrier, we explore a solution to provide citizens with clear, useful, and trustworthy information. We describe a framework for accomplishing this goal through issue-based knowledge crystallization. In order to put this framework into test, we devised Community Issue Review (CIR) as a concrete process for crystallizing local political knowledge. CIR is a structured deliberative process that use a citizen panel to conduct analysis of data relevant to a pending issue. We describe CIR in three aspects of its functions: institutional design, deliberative process, and productive outcome. Three special characteristics of CIR are emphasized: (1) fully embedded within local decision-making context; (2) hybrid (face-to-face and online) deliberation; (3) facilitation on collaborative decision-analysis. We present the iterative design of the CIR process and the lessons learned from field practices in a local community.

Part 1: Methodological Issues in eParticipation; International audience; “Enabling Multichannel Participation through ICT Adaptations for Participatory Budgeting ICT-enabled platform” (EMPATIA) is a multi-channel participatory budgeting (PB) platform that represents a significant social innovation process of democratic deliberation and decision-making, involving citizens within complex public-institution structures. EMPATIA was targeted to deliver socio-economic and political benefits, such as enhancing citizen-government engagement, increasing public value through PB process, promoting ‘inclusiveness’ among the marginalized groups of citizens, and impeding political discontent that underpins distrust and scepticism towards the government. The attainment of these benefits will be driven by the EMPATIA’s performance. Hence, a performance measurement tools is needed to enable assessment of EMPATIA, empirically. With an aim to propose an integrated performance evaluation metrics, this study presents a set of assessment criteria for multi-channel digitally enabled PB service platforms – especially EMPATIA. Findings from a qualitative, multi-strategies research approach suggest that the metrics should include five key technical and non-technical performance indicators, to be used as the basis for the development of future evaluation instruments. Of major signposts, the metrics would inform key performance aspects to be considered during the PB platform development, and evaluated to indicate the PB platform performance.

Part 3: Implementations; International audience; The paper presents the results of research on factors explaining the level of e-petitioning in Russian regions. The main goal is to reveal socio-economic, technological and institutional problems the regions face, and hence to embed the Russian case into the broad research agenda on online engagement. We concentrate on the federal e-petitions portal – Russian Public Initiative – and use the automated monitoring system to analyse subnational dynamics of online petitions submissions and voting on the aggregate level. The data are used to quantitatively assess the drivers and obstacles for e-participation. Our findings suggest that more active e-petition portal usage in regions is associated with higher socio-economic and technological development, as well as with democratic institutions and better e-government policy. One of the main obstacles to active use of the portal is its institutional design that at the moment provides regions with different opportunities and reinforces participation divides. Future steps, implications for automated monitoring system and some policy recommendations are also discussed.

Part 2: Critical Reflections; International audience; This paper sets out to critically examine the mobilizing potential of e-participation. The extent to which citizens beyond the usual suspects are engaged is studied by way of survey data from two novel e-participation case studies: one Swedish, one Finnish. Besides from the traditional socio-demographic variables, the analyses highlights cultural attitudes and ask: Do e-participation processes succeed in mobilizing citizens dissatisfied with the way democracy works? Can e-participation bring critical citizens back in? Certainly, the empirical analysis indicates critical citizens are clearly overrepresented in these two cases.

Part 2: Critical Reflections; International audience; The paper examines linkages between the type of the digital media resources that host internet discussions on publicly important issues and the outcomes of such debates viewed from the perspective of online deliberation theory and practice. The presented case-based study analyses seven online discourses that debated the destruction of western agricultural products imported to Russia after the embargo imposed by the Russian government on such food in August 2015. The study hypothesized that the digitally enabled discussions would be similar to face-to-face deliberation practices that tend to attract the like-minded people and thus reinforce the already established beliefs and worldviews among discourse participants. Specifically, it was assumed in this context that the attitude towards the policy of food destruction would differ across the media and depend on its public identity viewed from the perspective of political allegiance. The paper presents empirical evidence that supports – with some caution – the postulated assumption.

Part 2: Critical Reflections; International audience; With the growing utilization of “smart” technologies, social media and “Internet of Things” applications, citizen-government interactions are rapidly changing. These changes have substantially transformed participatory models where governments apply e-participation measures not necessarily for participatory goals. As cosmetic e-participation applications and mass online surveillance increase in scope, there is a critical need to re-assess the applicability of dominant frameworks of analysing participatory practices. The paper aims to provide a nuanced understanding of the role of the internet in citizen-government interactions in authoritarian contexts based on a critical assessment of dominant participation models. It first maps key analytical typologies and models of public participation based on an extensive literature review. This is intended to help identify potential models that explain public participation—or lack thereof—in authoritarian contexts. The outcomes of this review are (1) revealing a scholarly gap of substantial policy relevance on e-participation in authoritarian contexts, and (2) assessing the applicability of dominant e-participation analytical models in such contexts. The findings indicate that, in the digital era, the transformations in citizen-government interactions lack contemporary understanding. Based on this comparative review, an analytical framework is proposed which extends and adapts Arnstein’s ladder of participation to the digital era. The paper argues that the proposed model helps better understand emerging practices of citizen-government interaction, especially in authoritarian contexts, but also in some democratic contexts where e-participation measures are utilized for mass-surveillance or as political façade.

Part 4: Case Studies; International audience; The paper reviews various eco-feedback systems including carbon calculators and discusses how different disciplinary approaches conceptualise and explain anticipated impacts of these systems. The European collaborative research project e2democracy investigates how citizen participation combined with long-term CO2 monitoring and feedback can contribute to achieve local climate targets. Empirical results from local climate initiatives in Austria, Germany and Spain show positive effects in terms of learning about CO2 impacts, increased awareness, enhanced efforts and guidance as well as individual empowerment leading to slightly reduced CO2 emissions. The findings highlight that a combined approach integrating eco-feedback and (e )participation is promising to foster sustainability.

Part 1: Keynote Speech; International audience; As democracy goes through various crisis and citizens increasingly disengage with traditional party politics, extra-parliamentarian, alternative modes of democratic politics emerge on many fronts; manifesting a development towards what is called counter-democracy. Debates on the role of the internet in democracy have been with us since its inception; today the discussions focus on social media, which have quickly emerged as public sphere sites and tools for democratic participation. My argument rests on the notion of contingency: the factors that make a phenomenon possible but also that delimit it. In this presentation I look at some key contingencies of political economy, technology, and socio-cultural patterns and how they impact on the spaces of online participation and the forms of identity that they foster. In particular I note the emergence of what I call the solo sphere as a mode of participation that has debilitating consequences for alternative politics.

Part 5: Techniques and Analysis; International audience; Policy decisions in governmental models are often based on their perception and acceptance in the general public. Traditional methods for harvesting opinions like telephone or street surveys are time intensive and costly and direct interaction between a governmental member and the population is limited. Social media harbor the chance to easily get a high number of opinions and proposals in form of poll participation or interactive debate contributions.Especially debates about political topics can generate data which are hard to interpret because of its length and complexity. We propose a collection of methods to support a decision maker in gaining an overview over textual debates coming from several social media to save time and effort in manual analysis. Our approach enables an efficient decision making process by a combination of automatic topic clustering, sentiment analysis, filtering, and search functionalities aggregated in a graphical user interface. We present an implementation and a use case proving the usefulness of the proposed methodologies.

Part 2: Critical Reflections; International audience; Estonia has acquired the reputation of a successful e-voting country, and perhaps justifiably so. It was the first country in the world to enable remote online voting in nationwide elections in 2005 and the share of e-voters has been on a rise ever since, now reaching one-third of all voters. Against this backdrop of a seemingly flourishing e-democracy, we set out to ask if the country’s success in e-voting also implies its success in e-democracy in a broader sense. In a qualitative case study, we compare Estonia’s experience in e-voting with the implementation and outcomes of three e-participation projects to demonstrate that considerable discrepancies exist between the take-up and perceived success of e-voting vis-à-vis other e-democracy instruments. In light of these findings the paper further discusses the factors that are likely to account for these differences and highlights the need to look beyond the success of online voting for a holistic evaluation of the state of e-democracy in a given country.