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The purpose of this study is to make a quantitative analysis and to compare scientific productivity between the countries of India and South Korea: both countries offer scholarships and fellowships for various programs and disciplines. The data are collected from SCOPUS through the open access portal www.scimagojr.com and mainly focus on rank and number of publications, global publication share and growth of publications, international collaboration pattern, quality of publications, and open access pattern. Various bibliometric indicators have been used along with simple percentage. Further, a new relative indicator Relative Open Access Index (ROAI) is proposed to compare the number of documents in an open access platform with its overall scientific production. Among the most productive countries, India is ranked at fifth and South Korea at thirteenth in the year 2018. India improved by eight positions while South Korea did by three from 1998 to 2018 at the global level. South Korea has a higher proportion of publications with international collaboration as compared to India. Both countries maintain better positions in a few disciplines such as chemical engineering and materials science.

This study investigates the customers’ perceptions on three traditional dimensions of the perceived library service quality (library personnel; library resources and user services; and facilities and equipment), customer satisfaction, and customer loyalty of the public library users. Survey data using simplified questionnaires were analyzed which were collected from 1015 users of public libraries in 2015 and 2019 respectively in South Korea. The results show that they were generally satisfied with public library services and want to visit them again and/or recommend them to others based on the good perceptions on the public library service quality, because the means of each variable on a Likert 5-point scale was fairly high: customer satisfaction 3.85, customer loyalty 4.12, and perceived service quality 3.80 (library personnel 3.80, library resources and user services 3.81, and facilities and equipment 3.79). Each of three dimensions of perceived service quality had statistically significant positive impacts both on customer satisfaction and on the loyalty of the users, and that customer satisfaction had statistically significant positive impacts on customer loyalty. Different groups by gender, age, education, and occupation show the mean differences in customer loyalty. This article suggests research and managerial implications and limitations of the study.

This study aims to develop an integrated model to analyze the behaviors of public library volunteers in order to help the libraries utilize them as helpful and important human resources. An integrated structural equation model which consists of factors affecting volunteering, volunteer satisfaction, continuation will of volunteering, and loyalty/contributing intention to the library has been developed and tested using survey data from 401 public library volunteers in Daegu Metropolitan City, Korea. Understanding/enhancement and value functions, as well as those significantly directly influencing volunteer satisfaction, are higher motivating factors than other functions of the Voluntary Function Inventory. Direct effects of factors affecting volunteering, and indirect effects mediated by volunteer satisfaction, both on the continuation will of volunteering and loyalty/contributing intention to the library of the volunteers, are investigated: volunteer satisfaction has strong direct positive effects on both factors. Considering the total effects, support and recognition, perceptions of experience, and understanding/enhancement function have positive effects on the continuation will of volunteering, whereas the career function has negative effects; and support and recognition, perceptions of volunteer experience, values function, protective function, understanding/enhancement function, and social function have positive effects on the loyalty/contributing intention to the library, whereas the career function has a negative weak effect on it. Mean differences among groups are also analyzed. Because this study is a kind of extensive exploratory research for library volunteers with some limitations, recommendations for further research are offered, as well as research and managerial implications based on the discussion.

This study is to investigate and analyze the service quality and satisfaction perceived by users and librarians of the Foreign Research Information Center (FRIC). The survey results reveal that three groups of in-campus (internal) user group, external user group and interlibrary loan librarian group has highly perceived the service quality and satisfaction of the FRIC. Two user groups have statistically significant different perceptions on the service quality, loyalty, and satisfaction. Internal user group perceived more highly than external user group, in 6 items of satisfaction, 1 item of loyalty, and 7 items of service quality. Structural equation models of satisfaction and loyalty on two user groups were proved to be appropriate. Material factor including success rate of copied text and general physical status of the copy influences significantly on the user satisfaction in both groups.

This article investigated the lives and careers of three great librarians in India, USA, and Korea: S. R. Ranganathan, Melvil Dewey, and Bong-Suk Park, respectively. It also explored their influences and contributions. Their births and early years, and marriage; college years; commitment toward librarianship and careers; achievements in other areas; personalities; and commemorative activities, among others, were analyzed. Their contributions to librarianship and library community in the general theory of library science, professional education, classification and cataloging, library administration and management, and library associations and library movement were also investigated. Special focus was on Bong-Suk Park, with a special regard to his unrealized dream for the Korean library community as well as insufficient estimation related to him and his achievements.

This study tries to survey general behaviors of the users and their`s perceptions on the service quality, with the staff members` expectations, of the Information Commons in the National Digital Library of Korea. `Computer Cluster,` `User guide service` and `Internet information` are most used and general facilities, services, and contents are most satisfied. The comparative analysis shows that the customers` perceptions of overall satisfaction, customer loyalty, and service quality and overall satisfaction of each three primary dimensions(library staff, resources and services, facility and physical environment) are higher than those of staff members` expectations.

This study Is to investigate extensively the complaint responses of the academic library users, with a special regard to those in Daegu Metropolitan City and in Kyungpook Province. It selects and analyzes empirically some of the antecedents of the complaining behaviors including perceived severity of dissatisfaction, perception of free un, attitude toward complaining, cost of the complaining, likelihood of success, product/service importance, external attributions and loyalty : and complaint responses including exit, voice(redress seeking), negative word-of-mouth and third party complaints, of the academic library users, based on the theoretical backgrounds. Final data through questionaries are obtained from 582 unsatisfied academic library users in 5 universities in those areas, 542 of them analysed with SPSS 11.0 for Windows.