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All customers differ. All customers change. All competitors react. All resources are limited. Robert W. Palmatier's dynamic First Principles of Marketing framework provides the structure for this research-based, action-orientated guide to organizing analytics tools, marketing models and methodologies. When should you use a specific technique in data analytics? How does each new analytics technique improve performance? Which techniques are worth time and investment to implement? As organizations prioritize digital growth to better connect with customers, it is vital that you are able to respond confidently to these questions, enabling you to utilize marketing analytics to better understand your business and increase revenue. Marketing Analytics will help you to:· Learn how to contextualize models and statistical analysis within the foundational principles of marketing through the use of a problem-centric framework.· Understand technical analyses by engaging with a pertinent range of vivid examples, and a running case study to contextualize practical, jargon-free descriptions.· Embark on an applied learning pathway with a comprehensive companion website including datasets and walk-through videos on challenging tasks: bloomsbury.pub/marketing-analytics.· Take a software-agnostic approach to learning, enhanced by the provision of examples in free, open-source R and Tableau software.Authored by world-leading experts in marketing strategy, Marketing Analytics is the ideal textbook for advanced undergraduate, postgraduate and MBA students of marketing, and practitioners seeking to direct effective strategy from an analysis-based evidential approach.

The authors of the pioneering Cutting-Edge Marketing Analytics return to the vital conversation of leveraging big data with Marketing Analytics: Essential Tools for Data-Driven Decisions, which updates and expands on the earlier book as we enter the 2020s. As they illustrate, big data analytics is the engine that drives marketing, providing a forward-looking, predictive perspective for marketing decision-making. The book presents actual cases and data, giving readers invaluable real-world instruction. The cases show how to identify relevant data, choose the best analytics technique, and investigate the link between marketing plans and customer behavior. These actual scenarios shed light on the most pressing marketing questions, such as setting the optimal price for one's product or designing effective digital marketing campaigns. Big data is currently the most powerful resource to the marketing professional, and this book illustrates how to fully harness that power to effectively maximize marketing efforts.

Taking a multidisciplinary approach, this comprehensive Handbook comprises contributions from international researchers of diverse educational and research backgrounds. Chapters present methodological issues within marketing research, sharing the researchers'experiences of what does and does not work, as well as discussing challenges and avenues for innovation.Divided into four parts covering quantitative and qualitative research approaches, mixed-methods approaches, and critical issues regarding how research is conducted, the Handbook offers guidance for all marketing researchers. This guidance includes insights on scale development, necessary condition analysis, experimental design, visual research methods, phenomenology and mobile ethnography. Chapters also consider recent advances in marketing research methods, legal aspects of marketing research, research ethics and how a forensic science framework can be used in marketing research.Generating wider methodological debates, this Handbook will be a valuable resource for researchers and students of marketing, as well as scholars interested in research methods in the business and management field. Its practical recommendations will also be beneficial for marketing practitioners interested in research.

This book discusses competitive market dynamics explain contextual market entropy caused because of swift changes in the innovation and technology scenarios.It delineates the attributes of cognitive ergonomics of consumers responding to the market dynamics under the shrinking scenarios of large markets. The author analyzes the emerging theory of chaos, fragmentation of markets, and agile business models to gain advantage in the competitive marketplace and deliberates upon factors that are critical to success of firms. In addition, this book presents new insights on developing hybrid business models using both aggressive and defensive marketing strategies to manage market chaos and behavioral complexities of consumers.

This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.

Marketing Management: The Big Picture organizes traditional Marketing Management theory and practice in a conceptually appealing way. The use of well-known examples and consumer commercials throughout the content ensures students will commit to memory and innovative method for structuring and solving marketing problems. The framework constitutes a disciplined approach to connecting marking variables to each other, inextricably linking marketing strategy concepts with their executional implications.

Data is transforming how and where we market to our customers. Using a series of case studies from pioneers, this book will describe how each marketing function is undergoing fundamental changes, and provides practical guidance about how companies can learn the tools and techniques to take advantage of marketing analytics.

THE DEFINITIVE M ARKETING GUIDE FOR THE 21st CENTURY Everything You Need to Plan Your Strategy and Achieve Your Goals From Fortune 500 consultant Robert J. Hamper--the man who wrote the book on strategic marketing--comes a powerful new blueprint for growth in today's economy. Combining time-tested marketing tools with the latest global trends, this ready-to-use book guides you through every step of the strategy process. Packed with essential charts, forms, and fill-in questionnaires, it's the perfect planner for you and your organization--no matter how big or small. Each chapter allows you to adapt the proven principles of stragetic marketing to your company's specific needs, including a running case study so you can follow the process in action. Now more than ever, strategic marketing is the one business tool you need to succeed. LEARN HOW TO DEFINE your vision • TARGET your audience • EVALUATE your operations • PLAN your strategy • ACHIEVE your goals Based on a long-term study of proven integrated marketing plans, this step-by-step book from Fortune 500 consultant Robert J. Hamper is truly The Ultimate Guide to Strategic Marketing. Written specifically for business leaders looking for long-term strategies in a constantly evolving economy, it's the one marketing guide that lets you develop a plan that's simple, clear, practical, flexible, and workable--for you and your company. The book's interactive format makes it easy for you to: Engineer the planning process from conception to reality Conduct your own audits, self-assessments, SWOT analyses, and EA analyses Develop key market objectives--and make them happen Implement, monitor, and adjust your plan for the real world Solidify your strategy for longterm success Using the book's fill-in questionnaires and forms, you'll be able to adapt the greatest marketing tools of our time to your company's specific needs—step-by-step. Part I walks you through the entire planning process. Part II helps you evaluate the internal and external environment of your company, taking stock of resources and assessing strengths and weaknesses. Part III shows you how to develop a plan by identifying your marketing objectives and goals. Finally, Part IV gives you the tools to implement your plan using integrated computer models and other tracking techniques. Running case studies and countless examples will show you how to navigate a variety of scenarios. You'll also find helpful advice on global marketing, e-commerce, and other business tools such as product positioning, strategic gap, and strategic portfolio analysis. It's all here--everything you need to target your audience, market your product, and plan your future success--in The Ultimate Guide to Strategic Marketing.

Shift your strategy downstream.Why do your customers buy from you rather than from your competitors? If you think the answer is your superior products, think again. Products are important, of course. For decades, businesses sought competitive advantage almost exclusively in activities related to new product creation. They won by building bigger factories, by finding cheaper raw materials or labor, or by coming up with more efficient ways to move and store inventory—and by inventing exciting new products that competitors could not replicate.But these sources of competitive advantage are being irreversibly leveled by globalization and technology. Today, competitors can rapidly decipher and deploy the recipe for your product's secret sauce and use it against you. “Upstream,” product-related advantages are rapidly eroding. This does not mean that competitive advantage is a thing of the past. Rather, its center has shifted. As marketing professor Niraj Dawar compellingly argues, advantage is now found “downstream,” where companies interact with customers in the marketplace. Tilt will help you grasp the global nature of this downstream shift and its profound implications for your strategy and your organization. With vivid examples from around the world, ranging across industries and sectors, Dawar shows how companies are reorienting their strategies around customer interactions to create and capture unique value. And he demonstrates how, unlike product-related advantage, this value is cumulative, continuously building over time.In an increasingly customer-centered world marketplace, let Tilt serve as your guide to shifting your strategy downstream—and achieving enduring competitive advantage.

Shift your strategy downstream.Why do your customers buy from you rather than from your competitors? If you think the answer is your superior products, think again. Products are important, of course. For decades, businesses sought competitive advantage almost exclusively in activities related to new product creation. They won by building bigger factories, by finding cheaper raw materials or labor, or by coming up with more efficient ways to move and store inventory—and by inventing exciting new products that competitors could not replicate.But these sources of competitive advantage are being irreversibly leveled by globalization and technology. Today, competitors can rapidly decipher and deploy the recipe for your product's secret sauce and use it against you. “Upstream,” product-related advantages are rapidly eroding. This does not mean that competitive advantage is a thing of the past. Rather, its center has shifted. As marketing professor Niraj Dawar compellingly argues, advantage is now found “downstream,” where companies interact with customers in the marketplace. Tilt will help you grasp the global nature of this downstream shift and its profound implications for your strategy and your organization. With vivid examples from around the world, ranging across industries and sectors, Dawar shows how companies are reorienting their strategies around customer interactions to create and capture unique value. And he demonstrates how, unlike product-related advantage, this value is cumulative, continuously building over time.In an increasingly customer-centered world marketplace, let Tilt serve as your guide to shifting your strategy downstream—and achieving enduring competitive advantage.

Is it really possible for credit card companies to predict a divorce long before the couple in question know the end is nigh? Absolutely. All the information the companies need is already at their fingertips. The days of marketing professionals relying on'gut feeling'are long gone, and intelligently analysed data streams make forecasting customer behaviour straightforward. As businesses all over the world fight hard and long for customer spend, it's the ones who transform data into smart data that will win the day, as data-crunch pioneers such as Google, Amazon and WalMart have shown. Written by a team of experienced marketing experts this enlightening book describes the revolutionary change in the marketing environment in recent years, provides fascinating case studies and gives indispensable advice on smart use of customer data. It is an essential read not only for every marketing professional but everyone wondering what happens to their personal information once it's'out there'.

‘…a punchy, stripped-down version of what marketing is all about.'– The Times Higher Education Supplement If you have a product you're looking to market, or you're seeking to learn more about the potential of online marketing, Marketing: The Basics tells you everything you need to know about the techniques marketers use to push their product to the ‘tipping point'. The essentials of e-commerce are explored and explained, along side more traditional marketing approaches in this revised and updated new edition. This book: Explains the fundamentals of marketing and useful concepts such as the Long Tail Includes an international range of topical case studies, such as Obama's presidential campaign, Facebook, and Google Also includes a glossary of terms, guides to further reading and critical questions to assist further thinking and study This lively and user-friendly introduction is perfect for professionals seeking to learn more about subject, and recommended for sixth-form, first-year undergraduate and MBA students.

Die Unternehmenspraxis zeigt, dass Maßnahmen zur Implementierung der Marktorientierung oftmals scheitern, wenn sie nicht in konkretes Verhalten der Unternehmensangehörigen überführt werden. Wissenschaftlich gesicherte Erkenntnisse darüber, wie marktorientiertes Verhalten des Personals realisiert werden kann, liegen jedoch kaum vor. In einer branchenübergreifenden Untersuchung analysiert Beate M. Gleitsmann, ob das Interne Marketing marktorientiertes Verhalten der Mitarbeiter bewirken kann. Sie entwickelt ein Untersuchungsmodell, in dem die marktorientierte Unternehmenskultur als mediierende Variable zwischen Internem Marketing und marktorientierten Verhaltensweisen fungiert. Es wird deutlich, dass das Interne Marketing kaum Einfluss auf das Verhalten der Mitarbeiter ausübt, wenn keine marktorientierte Unternehmenskultur vorhanden ist.

Cet ouvrage présente l'ensemble des différents domaines couverts par les études qualitatives appliquées au Marketing. Après un rappel historique et théorique, les auteurs montrent les différents types d'étude ainsi que leurs principales applications, en proposant de nombreux cas concrets. Puis ils décrivent la manière dont s'élabore et se conçoit un méthodologie qualitative, et présentent les principales techniques et règles à respecter pour réaliser entretiens, observations et groupes.

Der NDH gilt als Klassiker und als Standardwerk des modernen Marketing im deutschsprachigen Raum. Die in vielerlei Hinsicht überarbeitete und ergänzte 19. Auflage behält das bewährte Konzept der modularen Struktur bei, so daß nach wie vor Leser aus unterschiedlichen Interessengebieten mit diesem Lehr- und Handbuch arbeiten können. Eine neue Anordnung einzelner Abschnitte führt zu einer deutlicheren Trennung der strategisch relevanten Aspekte vom operativen Aufgabenfeld; zugleich bietet sie Gelegenheit, Kapitel über die strategische Situationsanalyse sowie die Implementierung und Kontrolle von Strategien aufzunehmen. Bei der Formulierung von Marketing-Strategien wird mit dem entwickelten ganzheitlichen Konzept ein neuer Weg beschritten, der dem Leser Möglichkeiten der Generierung bzw. Bewertung und Auswahl von Strategie-Optionen aufzeigt. Im operativen Bereich behandelt die Neuauflage auch die Besonderheiten internetbasierter Marketing-Forschung und veranschaulicht die Bedeutung von Internet und E-Commerce für das Marketing-Mix-Instrumentarium. Hinzugekommen ist ferner ein Überblickskapitel, das neue Formen der Kommunikationspolitik wie Eventmarketing und Direktmarketing behandelt. Zudem sind mit dem Analytic Hierarchy Process und der Balanced Score Card sowie der Metaplan-Technik und dem Mind Mapping neuere, im Marketing-Management nutzbare Techniken und Methoden eingearbeitet. Die klare Strukturierung wie auch das ausführliche Stichwortverzeichnis erleichtern den Zugriff auf die einzelnen Themenbereiche. Pressestimmen zu vorangegangenen Auflagen »[...] Das in der 18. Auflage vorliegende Standardwerk brilliert durch einen packenden Stil und detaillierte Literaturhinweise [...] Gesamteindruck: Hervorragend.« Für BOL rezensiert von literaturtest.de (2002) »[...] das renommierteste deutsche Lehrbuch [...].« Buchhändler heute, 8/2002 »Generationen von BWL-Studenten haben mit diesem Klassiker studiert und Examen gemacht – und das nicht ohne Grund. Denn das inzwischen auf über 1.000 Seiten angewachsene Werk läßt keine Wünsche offen. [...] Ein Lehrbuch, das man jederzeit zur Hand haben sollte!« Studien Nr. 61, 97/98 »Zweifellos kann das Buch als das Standardwerk des Marketing im deutschsprachigen Raum beurteilt werden. Es ist in seiner Geschlossenheit, Umfassenheit und Prägnanz ohne Konkurrenz [...] es gehört zum täglichen Arbeitsplatz all jener, die mit Marketing ernsthaft zu tun haben, also nicht nur Studierende und Praktiker, sondern auch Marketingexperten und interessierte Laien.« MarketingG / ZFP, 3/95 »Nieschlag–Dichtl–Hörschgens Marketing, 17. Auflage, wird den Anforderungen, die der hohe Standard der Vorgänger stellt, auch dieses Mal gerecht. Den Autoren ist es gelungen, trotz der komplexen und interdisziplinären Betrachtung des Gegenstandes einen Spagat zwischen den Erfordernissen eines Wirtschaftsstudiums und den Ansprüchen von Praktikern zu vollziehen. Ermöglicht wird dies durch ein feingegliedertes Inhaltsverzeichnis, ein umfangreiches Glossar und die Lesefreundlichkeit des durch Abbildungen, Tabellen und Beispiele aufgelockerten Textes, durch die dieses Buch übersichtlich zu handhaben ist [...].« id-Informationsdienst Unternehmensführung, 4/95

Drawing on a collection of outstanding papers from the prestigious Marketing Science Institute, Editor Rohit Desphande, has assembled, in a single source, the key research on market knowledge management and the best information available for new ideas on what's next. The contributing authors are top-notch scholars from leading business schools including Harvard, MIT, and Wharton.