1. Publicly Reported Patient Satisfaction Scores in Academic Otolaryngology Departments
- Author
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Alan G. Micco, Stephanie Shintani Smith, Robert C. Kern, Brian T. Cheng, and Kenzie A. Cameron
- Subjects
Male ,medicine.medical_specialty ,020205 medical informatics ,02 engineering and technology ,Certification ,Pay for performance ,Otolaryngology ,03 medical and health sciences ,Sex Factors ,0302 clinical medicine ,Patient satisfaction ,Interquartile range ,Surveys and Questionnaires ,Otolaryngologists ,0202 electrical engineering, electronic engineering, information engineering ,medicine ,Humans ,030212 general & internal medicine ,Quality of care ,Location ,Quality of Health Care ,Retrospective Studies ,Surgeons ,Academic Medical Centers ,business.industry ,Evidence-based medicine ,United States ,eye diseases ,Otorhinolaryngologic Surgical Procedures ,stomatognathic diseases ,Cross-Sectional Studies ,Otorhinolaryngology ,Patient Satisfaction ,Family medicine ,Female ,Clinical Competence ,business - Abstract
OBJECTIVES/HYPOTHESIS Despite controversy regarding their impact and validity, there is a rising national focus on patient satisfaction scores (PSS). We describe the landscape of online PSS as posted by academic otolaryngology practices. STUDY DESIGN Retrospective cross-sectional study. METHODS Websites of academic otolaryngology programs were reviewed for PSS scores, provider type, and geographic location. Gender was determined by picture or profile pronouns. Years of experience were determined by year of initial American Board of Otolaryngology-Head and Neck Surgery certification. We defined PSS derived from Press-Ganey or Clinician and Group Consumer Assessment of Healthcare Providers and Systems surveys as "standardized PSS". We determined potential associations between provider characteristics and standardized PSS. RESULTS Out of 115 Otolaryngology-Head and Neck Surgery academic programs, 40 (35%) posted a total of 64,638 online PSS surveys (nonstandardized plus standardized) of 507 unique otolaryngology care providers. Standardized PSS were posted for 473 providers (370 [78%] male; 446 physicians; 27 advanced practice providers). Median overall standardized PSS was 4.8 (interquartile range 4.7-4.9; range 3.8-5.0). PSS were similar between gender, provider type, and years of experience. Male providers had more surveys than female providers (149 vs. 93; P
- Published
- 2021
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