1. Innovation in Electronic Payment Adoption : The Case of Small Retailers
- Author
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World Bank Group and World Economic Forum
- Subjects
GENDER GAP ,INVESTMENT ,DIGITAL REVOLUTION ,PAYMENT ,PAYMENT SERVICE ,ECONOMIC GROWTH ,EMPLOYERS ,EXTREME POVERTY ,FAMILIES ,CUSTOMER BASE ,DEPOSIT ,CREDIT CARDS ,TRANSACTION COSTS ,FINANCING ,ELECTRONIC PAYMENT ,CREDIT CARD ,CASH PAYMENTS ,DEPOSIT INSURANCE ,ELECTRONIC PAYMENTS ,E-COMMERCE ,UNEMPLOYMENT ,E-PAYMENTS ,BUSINESS SUPPORT ,BANKERS ,BANK LOAN ,WOMEN ,PUBLIC-PRIVATE PARTNERSHIPS ,BUSINESS OWNERS ,BANK BRANCH ,SAVINGS ACCOUNTS ,CUSTOMER RELATIONSHIP ,GUARANTEE ,FINANCIAL MARKET ,POINT-OF-SALE ,LOWER-INCOME CONSUMERS ,BANK ,LOANS ,CREDIT LINES ,BUSINESS OPPORTUNITY ,RISK MANAGEMENT ,MFI ,BANK ACCOUNTS ,TAX LIABILITY ,FINANCIAL SERVICES INDUSTRY ,POINT OF SALE ,BORROWERS ,DEPOSITS ,CREDIT SCORE ,NEW BUSINESS ,REMITTANCE ,RECEIPT ,FINANCE ,INTERNATIONAL FINANCE ,BANK DEPOSITS ,MULTINATIONAL ,DOCUMENTATION REQUIREMENTS ,LINE OF CREDIT ,ACCESS TO FORMAL CREDIT ,ECONOMIC OPPORTUNITIES ,PAYMENT SERVICES ,DEBIT CARDS ,PAYMENT INFRASTRUCTURE ,FORMAL CREDIT ,SMALL BUSINESSES ,PURCHASING POWER ,WELFARE ,LEGAL TENDER ,FINANCIAL CAPACITY ,COOPERATION ,TAX CODES ,ENTERPRISES ,CUSTOMER DEMAND ,CREDIT GAP ,MICROFINANCE INSTITUTION ,ACCESS TO FINANCIAL SERVICES ,BANKERS’ ASSOCIATION ,HOUSEHOLD ,BANK SERVICE ,APPROVAL PROCESS ,MERCHANT ,ACCESS POINTS ,SMALL BUSINESS ,INTEREST RATES ,CREDIT LINE ,CASH MANAGEMENT ,BUSINESS LOANS ,WORKING CAPITAL ,SAVING ,PAYMENTS ,APPLICATION PROCESS ,FINANCIAL SERVICES ,MFIS ,FEMALE ENTREPRENEURS ,FINANCIAL PRODUCTS ,ECONOMIC DEVELOPMENT ,MERCHANTS ,FINANCIAL LITERACY ,ACCESS TO FINANCE ,FINANCIAL SERVICE PROVIDERS ,FINANCIAL SERVICE ,FEES ,ENTREPRENEURS ,BUSINESS FINANCE ,ELECTRONIC TRANSFERS ,UNIVERSAL ACCESS ,CREDIT TRANSFER ,EMPLOYEE ,BANK ACCOUNT ,REGISTRATION PROCESS ,OPERATIONAL COSTS ,ATM CARDS ,PUBLIC-PRIVATE PARTNERSHIP ,CUSTOMER SERVICE ,CAPITAL ,PAYMENTS SERVICE ,FORMAL FINANCIAL SERVICES ,START-UP ,MINIMUM BALANCE ,POINT-OF-SALE TERMINALS ,FORMAL FINANCIAL SECTOR ,FINANCES ,GREATER ACCESS ,SECURITY ,ELECTRONIC ACCOUNT ,REMITTANCES ,ENTERPRISE ,FINANCIAL VIABILITY ,CREDITWORTHINESS ,PAYMENT OBLIGATION ,FINANCIAL ACCOUNT ,FAMILY ,FINANCIAL SYSTEM ,FINANCIAL INSTITUTIONS ,SUPPLY CHAIN ,REVENUE ,EMPLOYEES ,START-UPS ,BANKS ,SMALL BUSINESS FINANCE ,FINANCIAL INSTITUTION ,SOCIAL NETWORK ,UNION ,MICROFINANCE INSTITUTIONS ,BUSINESS TRANSACTIONS ,LOAN ,CREDIT ,ACCESS TO CREDIT ,FIXED COSTS ,FINANCIAL ACCESS ,CHILD CARE ,SECURITIES ,SUPPLY CHAINS ,INTERNATIONAL BANK ,INFORMATION ASYMMETRIES ,PEOPLE ,BANK DEPOSIT ,MICROFINANCE ,FEE ,LIMITED ACCESS ,UNIVERSAL FINANCIAL ACCESS ,BUSINESS OWNER ,PROFIT MARGINS ,REPAYMENT ,INCOME GROUPS ,MICROINSURANCE ,SMALL-BUSINESS LOANS ,BANK FEES ,MONEY TRANSFER ,INTEREST ,RECEIPTS ,JOB CREATION ,CREDIT UNDERWRITING ,FINANCIAL HEALTH ,SMALL-BUSINESS ,PROFIT MARGIN ,CASH FLOWS ,BUSINESS MANAGEMENT ,ECONOMIES OF SCALE ,PAYMENTS INFRASTRUCTURE ,SAVINGS ,DEBIT CARD ,REVENUES ,OUTREACH ,FINANCING NEEDS ,URBAN AREAS ,LACK OF AWARENESS ,BUSINESS FINANCES ,ComputingMilieux_COMPUTERSANDSOCIETY ,DIRECT DEPOSIT ,WIRE TRANSFER ,GENDER ,SOCIAL NETWORKS ,CREDIT DECISIONS - Abstract
This report aims to deepen the understanding of barriers to and incentives for the acceptance and use of electronic payments, from the perspective of micro, small and medium retailers (merchants). Developing and accelerating acceptance of electronic payments by these merchants is essential to expanding financial access. A basic transaction account for payments and deposits is considered an entry point to the formal financial system, and can act as a gateway for individuals to adopt other relevant financial services they need to smooth their consumption and manage income shocks. However, equipping individuals with only basic transaction accounts is not sufficient. The use case for payment services becomes increasingly effective as individuals gradually move to a cashless economy, where electronic payments are widely accepted for regular and frequent purchases. The report highlights important dimensions to consider in the efforts to expand electronic payments for merchants.
- Published
- 2016