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PurposeThe article provides a conceptual replication and enrichment of the status quo bias theory in the specific context of understanding IT department user resistance and user adoption. The findings can assist technology renewals and associated change management professionals to assess and plan the adoption and active usage of human resource systems.Design/methodology/approachThe authors used survey method to gather data. All items were based on prior literature. They administrated the survey to employees of GOODTECH (name changed), information systems (IS) department members, situated in France. They obtained 103 valid responses along with usage data from the system to run their path model, in order to validate the proposed research model.FindingsThe study offers an enriched user resistance model (URM) to understand why IT-savvy employees would resist or adopt new human resource tools. Apart from providing partial validity to status quo bias theory in the French context, the enriched model uses behavioral intention to use as an intermediate variable to explain the influence of two key constructs of the original theory: switching cost and switching benefits. This research provides a better explanatory power to understand the cause of user resistance and new IT use.Research limitations/implicationsThe sample size used in the study can be considered as a limitation, although power analysis reveals that the results are significant and valid. The context of the study is also limited to one country and to a specific type of IS implementation scenario. Since the purpose of the paper was to offer contextual theory enhancement, the findings are valid for this purpose.Practical implicationsDigital project managers are offered a framework to increase technology adoption of new human resource tools and evaluate how to reduce user resistance at times of technology renewals. Self-efficacy for change and colleagues’ opinion can indirectly impact behavioral intention to use via switching cost and switching benefit perceptions and thus reducing resistance perceptions as well as increasing adoption of new IT tools in post-implementation phases.Originality/valueThe paper enriches the well-established user resistance theory in IS domain in a context of human resource post-implementation phase by studying IT-savvy end user's perceptions. The paper demonstrates the need to integrate user adoption and user resistance variables in one parsimonious framework and extends support to emerging research on dual focus perspective.

Att vara konkurrenskraftig är varför företag och organisationer idag i allt större utsträckning står inför förändringar för att vara relevant på marknaden. I stort sett alla företag och organisationer använder sig av och är helt beroende av sina affärssystem, vilket också redogör relevansen av funktionaliteten och acceptans av användarna. Affärssystem i sig och införandet av dem är komplexa och påverkar hela organisationen inklusive dess anställda och målsättningen är ofta att effektivisera befintliga affärsprocesser. Användarmotstånd är en faktor som bidrar till att affärssystemsinföranden i så stor utsträckning inte genomförs framgångsrikt och de förväntade effekterna affärssystemet ska medföra aldrig inträffar. Syftet med denna kandidatuppsats i informatik är att identifiera och beskriva påverkandefaktorer för att minska användarmotstånd under införande av ett nytt affärssystem i en organisation ur ett internt relationsperspektiv. I studien har fallstudiemetoden tillämpats, till följd av att fallföretagets interna relationer varit den valda analysenheten. Den primära empiriska data har samlats in genom kvalitativa intervjuer. Fem stycken personer har intervjuats, som arbetar vid fallföretaget, beträffande deras inställning och uppfattning om faktorer som bidrar till minskat användarmotstånd under ett affärssystemsinförande. De viktigaste slutsatserna från studiens analys är: tidpunkten för införandeprocessen bör analyseras noggrant, betydelsen av välbekant kommunikationshantering, involveringen av användarna har en betydande relevans, förmedling av förväntningar underlättar förändringsprocessen och förstå olika typer av användare och deras behov. Tidpunkten för affärssystemsinförandet är högst relevant för att användarna ska känna både stöd och en lyhördhet från ledningen. Användarna behöver veta vad ett nytt affärssystem innebär genom att de involveras i processen eftersom det är de ute i verksamheten som ska använda det. Kommunikationen under ett affärssystemsinförande bör ske på ett sätt som är sedan tidigare inarbetat för att det på bästa sätt ska flöda genom organisationen och mellan alla intressenter.

This study examines how national culture manifests itself in integrative IS implementations and how it influences user behavior. Adopting a case survey approach, a sample of 70 cases encompassing 18 countries/regions, 18 industries and over 25 different integrative IT systems resulted in 481 instances of national culture dimensions, manifestations and effects. These were analysed through the lens of Hofstede's five national culture dimensions. Three types of national culture manifestations were identified, namely trust and respect, management culture and conflict. Management style and implementation ownership were identified as effects of national culture on user resistance.

The process and implementation strategy of information technology in construction is generally considered through the limiting prism of theoretical contexts generated from innovation diffusion and acceptance. This research argues that more attention should be given to understanding the positive effects of resistance. The study develops a theoretical framing for the Integrated Resistance Factor Model (IRFM). The framing uses a combination of diffusion of innovation theory, technology acceptance model and social network perspective. The model is tested to identify the most significant resistance factors using Partial Least Square (PLS) technique. All constructs proposed in the model are found to be significant, valid and consistent with the theoretical framework. IRFM is shown to be an effective and appropriate model of user resistance factors. The most critical factors to influence technology resistance in the online project information management system (OPIMS) context are: support from leaders and peers, complexity of the technology, compatibility with key work practices; and pre-trial of the technology before it is actually deployed. The study provides a new model for further research in technology innovation specific to the construction industry. Refereed/Peer-reviewed

Purpose – This paper aims to expose the behaviours through which modern professional people commonly obstruct information system (IS) implementations in their workplace. Users often resist IS implementations, and it has been established that this can cause an implementation to fail. As the initial analysis of an on-going research project, this paper does not yet seek to present IS resistance as a good or a bad thing, it simply identifies and codifies forms of IS resistance. Design/methodology/approach – Inductive interviews with IS implementers threw light on 29 resisted projects across 21 organisations. Interviewees were introduced to established theories of attitude change from social and cognitive psychology then asked to reflect on their experiences of IS implementations using these theories as a lens. Findings – Although it is not claimed that all approaches by which users obstruct IS implementations are identified here, we believe that those most commonly deployed have been uncovered. It is also revealed that such behaviours result from negative user attitudes and that their impact can be significant. They can emotionally or psychologically affect system champions and can often cause implementation projects to fail. Research limitations/implications – Our method was based on an epistemic assumption that significant understanding is found in the experience and knowledge (tacit and explicit) of IS implementation experts. The paper’s contents are drawn from reflections on a combined 302 years of experience using attitude change psychology as a lens. Using this method, a range of obstructive behaviours was identified. Although it is claimed that the obstructive behaviours most commonly deployed have been unveiled, it is not probable that this list is comprehensive and could be appended to using alternative approaches. Practical implications – This paper has significant implications for stakeholders in IS implementations. It enables project risks originating from users to be better identified, and it highlights the critical role that negative user attitudes can play in an implementation. Social implications – This paper considers a common area of conflict in professional organisations, modelling its nature and effect. It also encourages system champions to consider user attitude cultivation as a critical part of any implementation project. Originality/value – The contribution of this research is twofold. In the arena of user resistance, it is the first to focus on how implementations are resisted and is accordingly the first to identify and taxonomise forms of IS resistance. A contribution is also made to an ongoing literature conversation on the role of attitude in technology acceptance. This paper is the first to focus, not on user attitudes but on how negative attitudes are manifest in behaviour.