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Means-end relations are generally assumed to be hierarchical, and, by implication, asymmetrical. That is, if A is a means to achieve B, B is not at the same time also a means to achieve A. Literature casting doubt on this directedness of means-end relations is reviewed, and the hypothesis of means-end relations having direction is tested in two empirical studies. In these studies the means-end relations turn out to be symmetrical rather than asymmetrical. Means-end structures may therefore better be conceptualized as semantic networks rather than as straight hierarchies. Consequently, for the presentation and interpretation of the results from means-end studies, the emphasis should be on elements that derive from the network nature of the cognitive structure and not from the (possibly misleading) notions of hierarchy.

This study presents a method to establish empirically what drives organization members in their day-to-day behavior. The method starts from the sense employees make of their own actions. The approach consists of two steps: qualitative laddering interviews to determine the most central means and ends that play a role in the sensemaking of organization members, and a follow-up survey to examine in depth the organizational means-end structure. The method was validated by relating the results to independently observed indicators of what guides organization members in their behavior. Apart from the deeper insight it provides in the forces that drive day-to-day behavior in an organization, the method also provides management with a practical tool for addressing employee motivation and for developing credible communication toward stakeholders.