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El objetivo de este artículo es conocer cuál es la información o los servicios que se deberían incluir en el sitio web de un archivo, tomando como referencia la opinión de su público. Para ello analizamos las necesidades de 90 usuarios de un archivo concreto: el Arquivo Nacional da Torre do Tombo (Archivo Nacional de Portugal), obtenidas mediante la utilización de una entrevista personal. Se concluye que la mayoría de los usuarios desean encontrar en el sitio web información básica o práctica, como datos de contacto y condiciones de acceso y consulta, así como una descripción detallada de los fondos que custodia el archivo, el mayor número posible de documentos digitalizados, un buen sistema de búsqueda (catálogo) y la posibilidad de hacer trámites en línea.Information is given of services that should be included in the website of an archive, taking as reference the opinion of its public. Therefore the needs of 90 users of this concrete archive, the Arquivo Nacional da Torre do Tombo (National Archive of Portugal) are analyzed, which were obtained through a personal interview. Conclusions are that most users wish to find basic or practical information in the web, such as contact, access and consultation data; a detailed description of the archive's funds; the number of digitalized documents on-line; a good search system (catalog), and the possibility of doing transactions on-line.

This study investigates the antecedents of consumer intentions to use mass customization on the Internet and the joint role of complementary on-line services (visualization, salesperson interaction, and post-purchase product adaptation) and the range of mass customization options in on-line mass customization. It extends past research by demonstrating that perceptions of control and enjoyment, in addition to perceptions of product outcome and complexity, have a strong impact on consumer intentions to use an on-line mass customization process. The study finds that both increasing the range of mass customization options and providing complementary on-line services enhance perceptions of product outcome, control, and enjoyment in using an on-line mass customization process. However, in contrast to the range of mass customization options, complementary on-line services can be increased without increasing the perceived complexity of the process. Finally, perceived control mediates the negative effect of perceived complexity on consumer intentions to use on-line mass customization. [ABSTRACT FROM AUTHOR]

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Spatial Internet Marketplaces are proposed as an extension to Spatial Data Infrastructures, in which on-line access to data and geoprocessing services replace distribution of data sets. A key design challenge is achieving interoperability in a large-scale distributed system with a high degree of heterogeneity in the services. The SMART (Spatial Marketplace) model combines a simple architectural model with only two types of services, a message-passing paradigm for interaction between customers and service providers, and a declarative language for expression of requests by a customer. The language, the Request Specification Language, is aimed at catering for variability in the operations offered by a service provider. It also ensures low complexity of implementation of mediators to connect existing information services to the Marketplace. A set of infrastructural services is proposed to aid a customer search for and combine services. The feasibility of the approach is confirmed by two proof-of-concept systems. [ABSTRACT FROM AUTHOR]

This article describes the uses of digital signatures within Euskadi (Basque country) library services. In particular it focuses on their use for the librarians' networked activities, in which they can access the single server where both bibliographic and user data are stored. Additionally, mention is made of the use of a digital certificate as a single membership card allowing members to access the services (such as circulation, internet, etc.) that are offered by municipal libraries making up the online network of the National System of Libraries of Euskadi. [ABSTRACT FROM AUTHOR]