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1. Integrating business performance management with IT management through impact analysis and provisioning

Author

A. Biazetti and Germán S. Goldszmidt

Subjects
Information management, Process management, business.industry, Business process, Computer science, IT service management, Business process modeling, computer.software_genre, Business relationship management, Business process management, Systems management, Information technology management, business, computer
Abstract

Fulfilling the IT service management proposition of providing IT as a service aligned with the company business presents many interesting challenges. Among these we consider the challenge of integrating business performance management (BPM) of critical applications with the systems management and provisioning of the IT infrastructure that supports the organizationpsilas business processes.

Published
2008
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