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Technology companies in a continuous transformation process within the scope of Industry 4.0 practices have followed rapidly changing and developing technological advances closely and have made permanent and successful digital transformation efforts. However, there might be met with resistance of employees sometimes during the digital transformation process. This study examines the user resistance of the employees working at technology companies in Istanbul towards digital transformation and determining user resistance factors. A survey questionnaire was prepared to gather the data. In this regard, The Scale of User Resistance towards Information Systems Implementation developed by Kim & Kankanhalli (2009) with 24 statements was used. The scale has seven dimensions: user resistance, perceived value, switching benefits, switching costs, colleague opinion, self-efficacy for change, and organizational support. The target population of the study consists of the employees working at the technology companies in Istanbul. One of the pioneer companies of the information technology sector was selected as the sample group, and 220 employees attended the research based on voluntariness. SPSS 22.0 program was used for the analysis of the data. According to the results, it was found that the participants have low-level user resistance and adapt to the digital transformation at high-level generally. Furthermore, as the result of hypothesis tests, the findings indicate an effect of perceived value and switching benefits, self-efficacy on user resistance, self-efficacy and organizational support on switching costs, and colleague opinion on perceived value and switching benefits, were reached. At the end of the research, the findings were interpreted via previous research findings. Some recommendations were made for both future studies and the sector on adaptation to the digital transformation. [ABSTRACT FROM AUTHOR]

In this study we investigated how perceived switching costs and benefits influence user resistance as a major cause of information systems project implementation failure, from the perspectives of individual emotions and traditional values. We used structural equation modeling and hierarchical regression analysis to analyze data from 256 potential users of a new information system. Participants were employed by a telecom operator in China. Results indicated that positive emotions played a partial mediating role in the relationship between perceived switching costs and benefits and user resistance. Further, user traditionality moderated the influence of perceived switching costs and benefits on user resistance. These findings have theoretical implications and we suggest practical ways in which managers can alleviate user resistance. [ABSTRACT FROM AUTHOR]

Kim & Kankanhalli introduced status quo bias perspective (SQBP) to help understand information systems (hereinafter IS) users' resistance behaviour. Since then, scholars have widely referred to the theoretical perspective to understand user resistance to and adoption of new IS and information and communication technologies (hereinafter ICT). However, our analysis found that while adopting SQBP, researchers focused primarily on rational cost-and-benefit analysis, rather than on the fundamental tenet of SQBP that highlights 'bias' in users' decision-making on account of their cognitive limitations that lead to bounded rationality. In addition, some of the key constructs used in SQBP were not properly interpreted or were oversimplified in their operationalization. This research note aims to provide guidance for utilizing and analysing SQBP and its constructs for future IS user resistance/adoption research. Because SQBP provides unique insights into 'bias' in human decision-making in its presentation of bounded rationality, accurate interpretation of its concepts and their investigation can help better understand the different sources of user resistance derived from the status quo bias during new IS and ICT implementation. © 2016 John Wiley & Sons Ltd [ABSTRACT FROM AUTHOR]

User resistance is a paramount factor in the implementation of enterprise resource planning (ERP) systems, but a large amount of previous research has focused solely on user acceptance. This review seeks to identify, summarize, and better understand the factors that could cause users to resist. Therefore, this review summarizes the current literature on user resistance within the ERP domain, and attempts to adapt existing information systems’ concepts and theories into the context of ERP implementations. Three theoretical perspectives for user resistance have been identified: the people-, system- and interaction-oriented approaches, in addition, perceived risk and habit has been found to be a key reason for why users resist information systems, such as, an ERP. Some strategies to overcome user resistance are also identified, and these can be placed within two main categories: participative and directive strategies. Further, strategies adapted from the field of marketing such as: differentiation, cost minimization, timing and top management commitment, are suggested to be useful for ERP practitioners in order to reduce or overcome user resistance. [ABSTRACT FROM AUTHOR]

The success rate of enterprise resource planning (ERP) implementation is less than 49% around the world owing to its complex nature. The key focus of information system (IS) researchers has been to explore the ways to reduce threats to ERP implementation posed especially by user resistance. Although the reasons for user resistance have already been dealt with in previous studies, our understanding of how users assess a new ERP system in the pre-implementation phase and what prompts their decision to resist it is far from complete. In particular, an explanation for user resistance or end-user grumbling from the perspectives of status quo bias and technostress was found to be missing. In order to fill this gap in research, the model proposed in the present study integrates status quo and technostress, thus throwing light on the end-user grumbling behaviour that precedes the implementation of a new ERP system. Data was collected via a survey questionnaire distributed to 221 respondents from five different manufacturing industries in Bangladesh which are currently in the process of installing the popular SAP ERP system. Results of this tested model indicate a significant impact of the constructs of status quo bias and technostress on end-user grumbling. Additionally, end user grumbling has positive significant impact on symbolic adoption. Moreover, the paper discusses common method bias and the limitations of the study, while providing an outlook for future research. [ABSTRACT FROM AUTHOR]

This study examines how national culture manifests itself in integrative IS implementations and how it influences user behavior. Adopting a case survey approach, a sample of 70 cases encompassing 18 countries/regions, 18 industries and over 25 different integrative IT systems resulted in 481 instances of national culture dimensions, manifestations and effects. These were analysed through the lens of Hofstede's five national culture dimensions. Three types of national culture manifestations were identified, namely trust and respect, management culture and conflict. Management style and implementation ownership were identified as effects of national culture on user resistance. [ABSTRACT FROM AUTHOR]

Resistance to KMS (Knowledge Management Systems) is one of the major reasons frequently cited for the failure of knowledge management initiatives. Although prior studies have employed various theoretical perspectives to explain user resistance behavior, the research on the resistance to KMS has been lacking. Furthermore, extant studies on the resistance to information systems in an organization focus mainly on the mandatory use context. Considering that the adoption of or resistance to KMS is basically an individual decision and should be based on the employee's previous personal knowledge management practice, this research employs the status quo bias perspective to investigate the KMS resistance phenomenon. A survey was conducted in a large petrochemical enterprise in China at the initiative stage of a knowledge management project. The results indicate that loss aversion, transition costs and social norms have positive effects on KMS resistance intention. Meanwhile, inertia positively moderates the impact of status quo bias (i.e., loss aversion, transition costs and social norms) on KMS resistance intention. [ABSTRACT FROM AUTHOR]

This article examines the attitudes that can cause users to resist information system implementations using an established theory from social and cognitive psychology: the Elaboration Likelihood Model. It is argued that users who do not think deeply about systems represent a key blockage and that their attitudes are based largely on heuristics and peripheral influences. The results of a wide-ranging study are presented in which 28 heuristics and peripheral influences that commonly affect user attitudes are identified. [ABSTRACT FROM PUBLISHER]

User resistance is a common occurrence when new information systems are implemented within health care organizations. Individuals responsible for overseeing implementation of these systems in the health care environment may encounter more resistance than trainers in other environments. It is important to be aware of methods to reduce resistance in end users. Proper training of end users is an important strategy for minimizing resistance. This article reviews the literature on the reasons for user resistance to health care information systems and the implications of this literature for designing training programs. The other principles for reducing resistance (communication, user involvement, strategic use of consultants) are illustrated with a case study involving training clinical managers on business applications. Individuals responsible for health care information system implementations should recognize that end user resistance can lead to system failure and should employ these best practices when embarking on new implementations. [ABSTRACT FROM AUTHOR]

In this paper, we examine the process by which user cynicism emerges and is constituted as part of resistance in information technology (IT) implementation. We ground our process perspective in the received user resistance literature by linking cynicism to users' projections of the system's future use. Rather than attributing cynicism to perceived threats, however, we see user cynicism as cognitively distanced resistance that manifests as a perception of seeing through the espoused goals of the implementers. Based on a process analysis of a customer relationship management implementation at a customer service centre, the paper extends the user resistance model proposed by Lapointe and Rivard by identifying three dimensions of user cynicism in IT implementation. It also shows how cynicism, as a form of passive resistance, easily escalates and feeds new forms of resistance. Lastly, we introduce the cynicism literature as a new reference theory for the Information Systems (IS) audience. [ABSTRACT FROM AUTHOR]