1. Comparison of Patient Experience Between Primary Care Settings Tailored for Homeless Clientele and Mainstream Care Settings.
- Author
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Kertesz SG, deRussy AJ, Kim YI, Hoge AE, Austin EL, Gordon AJ, Gelberg L, Gabrielian SE, Riggs KR, Blosnich JR, Montgomery AE, Holmes SK, Varley AL, Pollio DE, Gundlapalli AV, and Jones AL
- Subjects
- Chronic Pain, Delivery of Health Care methods, Delivery of Health Care organization & administration, Female, Humans, Male, Mental Disorders, Primary Health Care methods, Professional-Patient Relations, Surveys and Questionnaires, United States, United States Department of Veterans Affairs organization & administration, Veterans psychology, Ill-Housed Persons, Patient Satisfaction statistics & numerical data, Primary Health Care organization & administration, Veterans statistics & numerical data
- Abstract
Background: More than 1 million Americans receive primary care from federal homeless health care programs yearly. Vulnerabilities that can make care challenging include pain, addiction, psychological distress, and a lack of shelter. Research on the effectiveness of tailoring services for this population is limited., Objective: The aim was to examine whether homeless-tailored primary care programs offer a superior patient experience compared with nontailored ("mainstream") programs overall, and for highly vulnerable patients., Research Design: National patient survey comparing 26 US Department of Veterans Affairs (VA) Medical Centers' homeless-tailored primary care ("H-PACT"s) to mainstream primary care ("mainstream PACT"s) at the same locations., Participants: A total of 5766 homeless-experienced veterans., Measures: Primary care experience on 4 scales: Patient-Clinician Relationship, Cooperation, Accessibility/Coordination, and Homeless-Specific Needs. Mean scores (range: 1-4) were calculated and dichotomized as unfavorable versus not. We counted key vulnerabilities (chronic pain, unsheltered homelessness, severe psychological distress, and history of overdose, 0-4), and categorized homeless-experienced veterans as having fewer (≤1) and more (≥2) vulnerabilities., Results: H-PACTs outscored mainstream PACTs on all scales (all P<0.001). Unfavorable care experiences were more common in mainstream PACTs compared with H-PACTs, with adjusted risk differences of 11.9% (95% CI=6.3-17.4), 12.6% (6.2-19.1), 11.7% (6.0-17.3), and 12.6% (6.2-19.1) for Relationship, Cooperation, Access/Coordination, and Homeless-Specific Needs, respectively. For the Relationship and Cooperation scales, H-PACTs were associated with a greater reduction in unfavorable experience for patients with ≥2 vulnerabilities versus ≤1 (interaction P<0.0001)., Conclusions: Organizations that offer primary care for persons experiencing homelessness can improve the primary care experience by tailoring the design and delivery of services., Competing Interests: All authors were financially affiliated with the United States Department of Veterans Affairs through employment or contract during the preparation of this manuscript. There are no other conflicts of interest relevant to the work under consideration. Outside of the submitted work, S.G.K. has financial relationships with UpToDate, Inc. and Thermo Fisher Scientific & Zimmer Biomet, and A.L.V. has a financial relationship Heart Rhythm Clinical and Research Solutions, as outlined in their Authorship Responsibility, Disclosure, and Copyright Transfer forms., (Copyright © 2021 Wolters Kluwer Health, Inc. All rights reserved.)
- Published
- 2021
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