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As the world becomes increasingly interconnected, digital technologies impact the way humans experience places and spaces in (smart) cities. To some extent, these smart technologies are intertwined with the urban living enabling the augmentation of the city’s space and creating new opportunities for playful urban engagement. Moreover, touristic cities are becoming the arena of novel hospitality services, emerging from the widespread use of digital technologies and internet-based platforms. At the same time, visitors look for increasingly “authentic” travel experiences that provide meaningful interactions with locals. New business models, such as those emerging from the sharing economy, flourished in response to these fresh needs and opportunities. However, establishing points of dialogue that bring benefits to both residents and tourists is a complex task that still needs inquiry. Here we extend on previous efforts by proposing a playful immersive experience that focuses on creating an esthetically engaging environment for direct information exchange between locals and visitors. We investigate how technology can mediate and augment such information sharing, engaging tourists in a playful and immersive experience. Results of an experiment with 15 users are analyzed and presented to provide new insights to the HCI community.

In the context of wayfinding systems, this paper describes the design and development of an augmented smartphone-based navigation system where wearable output devices have been put to good use to improve the mobility experience of people with disabilities. In particular, we developed a system as a proof of concept, exploiting smart glasses and smart bracelets to covey information about the navigated path in an augmented way. We conducted a preliminary field study with a few users with mobility impairments to evaluate the feasibility of our system. Results are really encouraging considering the approach of using different ways to covey notifications related to the direction to follow. At the same time, the outcome reveals that the smart glasses we used in the prototype influenced negatively the perception of the experience.