22 results on '"AGARWAL, SUMIT"'
Search Results
2. FinTech and household finance: a review of the empirical literature
- Author
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Agarwal, Sumit and Chua, Yeow Hwee
- Published
- 2020
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3. Who Pays For Your Rewards? Redistribution in the Credit Card Market.
- Author
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Agarwal, Sumit, Presbitero, Andrea, Silva, Andre F., and Wix, Carlo
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CREDIT card marketing ,HOUSEHOLDS ,FINANCIAL management ,CONSUMER attitudes ,PUBLIC spending - Abstract
We study credit card rewards as an ideal laboratory to quantify redistribution between consumers in retail financial markets. Comparing cards with and without rewards, we find that, regardless of income, sophisticated individuals profit from reward credit cards at the expense of na¨ıve consumers. To probe the underlying mechanisms, we exploit bank-initiated account limit increases at the card level and show that reward cards induce more spending, leaving na¨ıve consumers with higher unpaid balances. Na¨ıve consumers also follow a sub-optimal balance-matching heuristic when repaying their credit cards, incurring higher costs. Banks incentivize the use of reward cards by offering lower interest rates than on comparable cards without rewards. We estimate an aggregate annual redistribution of $15 billion from less to more educated, poorer to richer, and high to low minority areas, widening existing disparities. [ABSTRACT FROM AUTHOR]
- Published
- 2023
4. Mortgage Refinancing, Consumer Spending, and Competition: Evidence from the Home Affordable Refinance Program.
- Author
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Agarwal, Sumit, Amromin, Gene, Chomsisengphet, Souphala, Landvoigt, Tim, Piskorski, Tomasz, Seru, Amit, and Yao, Vincent
- Subjects
CONSUMPTION (Economics) ,INTEREST rates ,MORTGAGE refinancing ,REFINANCING ,SURETYSHIP & guaranty ,HOME prices ,HARP - Abstract
We examine the ability of the government to impact mortgage refinancing activity and spur consumption by focusing on the Home Affordable Refinance Program (HARP) that relaxed housing equity constraints by extending government credit guarantee on insufficiently collateralized refinanced mortgages. Difference-in-difference tests based on program eligibility criteria reveal a significant increase in refinancing activity by HARP. More than three million eligible borrowers with primarily fixed-rate mortgages refinanced under HARP, receiving an average reduction of 1.45 |$\%$| in interest rate ($3,000 in annual savings). Durable spending by borrowers increased significantly after refinancing. Regions more exposed to the program saw a relative increase in non-durable and durable consumer spending, a decline in foreclosure rates, and faster recovery in house prices. Competitive frictions in the refinancing market hampered the program's impact: the take-up rate and annual savings among those who refinanced were reduced by 10–20 |$\%$| , with amplified effects for the most indebted borrowers. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
5. Information Salience and Mispricing in Housing.
- Author
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Agarwal, Sumit and Karapetyan, Artashes
- Subjects
PURCHASING ,HOUSING ,PRICES ,MARKET prices ,CONSUMERS ,HOME prices ,CONSUMER credit - Abstract
Making the purchase price fully salient to consumers has been shown to affect demand and equilibrium prices in various markets. Using a setting where part of the home acquisition price is in the form of nonsalient debt, we show this can happen in housing—a market where a typical household makes its largest acquisition. A regulation that made the debt and the total price salient for homebuyers eliminated a large mispricing caused by consumers' inattention to the debt before the regulation. An average homebuyer would lose about $13,300 by acquiring a dwelling with one-standard deviation ($51,000)-higher debt, but this is nearly eliminated after the regulation. To shed light on the underlying channels, we use administrative data and show that young, financially inexperienced, and first-time homebuyers used to overpay the most. The results are not driven by rational channels based on liquidity constraints and adverse selection. Our findings imply that making all-inclusive house price and mortgage features salient at the time of advertising the sale can help avoid unintentional borrowing. This paper was accepted by David Simchi-Levi, finance. Supplemental Material: The online appendix is available at https://doi.org/10.1287/mnsc.2021.4253. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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- View/download PDF
6. Disaggregated Sales and Stock Returns.
- Author
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Agarwal, Sumit, Qian, Wenlan, and Zou, Xin
- Subjects
EARNINGS announcements ,RETURNS on sales ,CREDIT cards ,ABNORMAL returns ,STOCK prices - Abstract
Using transaction-level credit-card spending from a large U.S. financial institution, we show that disaggregated sales provide accurate and persistent signals of customer demand relevant to a firm's stock pricing. After controlling for earnings and sales surprises, one interquintile increase in the adjusted customer spending during a firm's fiscal quarter leads to a 1.5 percentage point increase in the 60-day post–earnings announcement cumulative abnormal return. The predictability concentrates in consumer-oriented firms, especially those relying more on indirect sales distribution channels. We also find a stronger return response to spending from high-FICO-score, high-liquidity, and loyal customers. The transmission speed of disaggregated sales information is slower than that of the earnings information, and small firms or firms far from their end customers exhibit a more delayed price response. Finally, the return implications of adjusted customer spending extend to firms along the production chain. This paper was accepted by Haoxiang Zhu, finance. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
7. Timing to the Statement: Understanding Fluctuations in Consumer Credit Use.
- Author
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Agarwal, Sumit, Bubna, Amit, and Lipscomb, Molly
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CONSUMER credit ,CREDIT cards ,DEBIT cards ,FINANCE companies ,CONTRAST effect ,CONSUMPTION (Economics) ,CONSUMER behavior - Abstract
We show that consumers spend 15% more per day in the first week following the receipt of a credit card statement than in the days just prior to the statement. This increase in spending includes both an increase in the likelihood that they use the credit card in the first weeks following their statement and an increase in transaction amount on days they use the credit card. In contrast to the effect on credit card spending, debit card spending is unaffected by credit card statement issuance, suggesting that consumers are not simply switching among modes of payment. Our estimates are based on exogenous variation from bank-assigned statement dates. We propose and test several alternative explanations to this spending puzzle: optimization of the free float, salience effect of the credit card statement, mental accounting, liquidity constraints, and automatic payments. We find that the consumers most apt to spend early in the credit card cycle tend to be those who do not revolve balances and are not close to their credit limit. Thus, this paper documents a puzzle with mixed support for several alternative explanations. This paper was accepted by David Simchi-Levi, finance. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
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8. FinTech, Lending and Payment Innovation: A Review.
- Author
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Agarwal, Sumit and Zhang, Jian
- Abstract
The global landscape has seen the advent of new technology in offering innovative financial services and products and reshaping the financial sector, namely FinTech. In this review, we discuss the literature on recent FinTech development and its interaction with both banks and consumers. We synthesize the insights it provides into two domains: credit supply and payment and clearing services. The rise of FinTech has introduced digital transformation of the "bricks‐and‐mortar" banking model and dramatically changed the way financial services are delivered. We also present several future questions and directions that are worthy of investigation for researchers and policy‐makers. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
9. Age of Decision: Pension Savings Withdrawal and Consumption and Debt Response.
- Author
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Agarwal, Sumit, Pan, Jessica, and Qian, Wenlan
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RETIREMENT age ,DEBT ,INTEREST rates ,DISPOSABLE income ,CREDIT cards - Abstract
This paper exploits an administrative regulation in Singapore that allows individuals to withdraw between 10% and 30% of their pension savings at age 55. We find a large and highly significant increase in individuals' bank account balances within the first month of turning 55, which declines by about a third by the end of 12 months. Consumers use the increase in disposable income to pay down credit card debt. Liquidity constrained individuals are significantly more likely to increase their spending upon turning 55 than unconstrained individuals—nonetheless, the spending response of constrained individuals is concentrated on nondurable and nonvisible goods rather than visible goods. We also provide evidence that withdrawal behavior is responsive to the prices of durable goods such as cars. Consumers appear willing to forego much higher interest rates in their retirement accounts by leaving a sizeable portion of their withdrawn savings in a low-interest accruing bank account for at least a year after withdrawal. We show that, for some consumers, part of this behavior may be due to the desire to invest in the property market when housing returns are high. This paper was accepted by Gustavo Manso, finance. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
10. Why do borrowers make mortgage refinancing mistakes?
- Author
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Agarwal, Sumit, Rosen, Richard J., and Yao, Vincent
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Rational Inattention ,Mortgages ,Financial Crisis ,Refinance ,ddc:330 ,G21 ,G11 ,Household Finance ,Option Value - Abstract
Refinancing a mortgage is often one of the biggest and most important financial decisions that people make. Borrowers need to choose the interest rate differential at which to refinance and, when that differential is reached, they need to take the steps to refinance before rates change again. The optimal differential is where the interest saved by refinancing equals the sum of refinancing costs and the option value of refinancing. Using a unique panel data set, we find that approximately 59% of borrowers refinance sub-optimally - with 52% of the sample making errors of commission (choosing the wrong rate), 17% making errors of omission (waiting too long to refinance), and 10% making both errors. Financially sophisticated borrowers make smaller mistakes, refinancing at rates closer to the optimal rate and waiting less after mortgage rates reach the borrowers' trigger rates. Evidence suggests borrowers learn from their refinancing experiences as they make smaller mistakes on their second refinancing than on their first one.
- Published
- 2013
11. Gender Gap in Personal Bankruptcy Risks: Empirical Evidence from Singapore.
- Author
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Agarwal, Sumit, He, Jia, Sing, Tien Foo, and Zhang, Jian
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PERSONAL bankruptcy ,PERSONAL finance ,PERSONALLY identifiable information ,DATA analysis ,DESCRIPTIVE statistics - Abstract
Gender gap can arise due to various factors--socio-economic, culture, risk attitudes, and macro-economic circumstances. Using a unique dataset that merges motor vehicle events with bankruptcy outcomes and personal data from Singapore, this study finds significant evidence of a gender gap in personal bankruptcy risk. We show that women's odds of being involved in bankruptcy events are 28% of those of men after controlling for demographic variables, housing type, cultural and spatial fixed effects. Using motor vehicle accidents as an instrument, we confirm that the gender gap in bankruptcy risk is mainly driven by risk-taking behavior. The heterogeneity analyses show that culture also explains part of the difference. Chinese, Indian, and Malay women have differential bankruptcy rates in Singapore. [ABSTRACT FROM AUTHOR]
- Published
- 2018
- Full Text
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12. Spending responses to state sales tax holidays
- Author
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Agarwal, Sumit and McGranahan, Leslie
- Subjects
State Sales Tax Holidays ,Credit Cards ,Consumption ,Back to School ,Loans ,Household Finance ,Spending ,Shopping ,Banks ,ddc:330 ,D12 ,L81 ,G21 ,H20 ,H71 - Abstract
Every year over 20 states offer sales tax holidays (STHs) on specific items like clothes, shoes and other items to encourage consumption, effecting over 100 million consumers. We use a unique dataset of credit cards transaction to study the spending response to these holidays. Using a diff-in-diff methodology, we find that STHs increase overall daily spending by 8%, with large percentage increases in spending on children's clothes and shoes of 193% and 98% respectively. Consumers with children increase spending more during STHs. Our estimates of price elasticities range from 6 for big box merchants to 30 for kids clothing merchants (in absolute terms). There is no evidence of inter-temporal substitution either before or after the STH or cross-product substitution away from non-treated goods. Finally, we show that consumers from across state borders also take advantage of these tax holidays and shop in states offering holidays. Our falsification tests rule out concerns that our results are driven by spurious correlations.
- Published
- 2012
13. The role of securitization in mortgage renegotiation
- Author
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Agarwal, Sumit, Amromin, Gene, Ben-David, Itzhak, Chomsisengphet, Souphala, and Evanoff, Douglas D.
- Subjects
securitization ,Finanzmarktkrise ,mortgages ,financial crisis ,loan modifications ,Haushaltsökonomik ,G2 ,household finance ,D1 ,Bank ,G1 ,ddc:330 ,D8 ,Hypothek ,Refinanzierung ,USA - Abstract
We study the effects of securitization on renegotiation of distressed residential mortgages over the current financial crisis. Unlike prior studies, we employ unique data that directly observe lender renegotiation actions and cover more than 60% of the U.S. mortgage market. Exploiting within-servicer variation in these data, we find that bank-held loans are 26% to 36% more likely to be renegotiated than comparable securitized mortgages (4.2 to 5.7% in absolute terms). Also, modifications of bank-held loans are more efficient: conditional on a modification, bank-held loans have lower post-modification default rates by 9% (3.5% in absolute terms). Our findings support the view that frictions introduced by securitization create a significant challenge to effective renegotiation of residential loans.
- Published
- 2011
14. Why do banks reward their customers to use their credit cards?
- Author
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Agarwal, Sumit, Chakravorti, Sujit, and Lunn, Anna
- Subjects
G2 ,Credit Cards ,D1 ,Consumption ,ddc:330 ,D8 ,Financial Incentives ,Household Finance ,Rewards - Abstract
Using a unique administrative level dataset from a large and diverse U.S. financial institution, we test the impact of rewards on credit card spending and debt. Specifically, we study the impact of cash-back rewards on individuals before and during their enrollment in the program. We find that with an average cash-back reward of $25, spending and debt increases by $79 and $191 a month, respectively during the first quarter. Furthermore, we find that cardholders who do not use their card prior to the cash-back program increase their spending and debt more than cardholders with debt prior to the cash-back program. In addition, we find that 11 percent of cardholders that did not use their cards in the previous 3 months prior to the cash-back program spent at least $50 in the first month of the program. Finally, we find heterogeneous responses by demographic and credit constraint characteristics.
- Published
- 2010
15. Market-Based loss mitigation practices for troubled mortgages following the financial crisis
- Author
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Agarwal, Sumit, Amromin, Gene, Ben-David, Itzhak, Chomsisengphet, Souphala, and Evanoff, Douglas D.
- Subjects
securitization ,Finanzmarktkrise ,mortgages ,financial crisis ,Kreditsicherung ,loan modifications ,Haushaltsökonomik ,G2 ,household finance ,Privater Haushalt ,D1 ,G1 ,ddc:330 ,D8 ,Hypothek ,Refinanzierung ,USA - Abstract
The meltdown in residential real-estate prices that commenced in 2006 resulted in unprecedented mortgage delinquency rates. Until mid-2009, lenders and servicers pursued their own individual loss mitigation practices without being significantly influenced by government intervention. Using a unique dataset that precisely identifies loss mitigation actions, we study these methods - liquidation, repayment plans, loan modification, and refinancing - and analyze their effectiveness. We show that the majority of delinquent mortgages do not enter any loss mitigation program or become a part of foreclosure proceedings within 6 months of becoming distressed. We also find that it takes longer to complete foreclosures over time, potentially due to congestion. We further document large heterogeneity in practices across servicers, which is not accounted for by differences in borrower population. Consistent with the idea that securitization induces agency conflicts, we confirm that the likelihood of modification of securitized loans is up to 70% lower relative to portfolio loans. Finally, we find evidence that affordability (as opposed to strategic default due to negative equity) is the prime reason for redefault following modifications. While modification terms are more favorable for weaker borrowers, greater reductions in mortgage payments and/or interest rates are associated with lower redefault rates. Our regression estimates suggest that a 1 percentage point decline in mortgage interest rate is associated with a nearly 4 percentage point decline in default probability. This finding is consistent with the Home Affordable Modification Program (HAMP) focus on improving mortgage affordability.
- Published
- 2010
16. Benefits of relationship banking: Evidence from consumer credit markets
- Author
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Agarwal, Sumit, Chomsisengphet, Souphala, Liu, Chunlin, and Souleles, Nicholas S.
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Credit Cards ,ddc:330 ,Relationship Banking ,Deposits ,Investments ,Household Finance ,Consumer Credit - Abstract
This paper empirically examines the benefits of relationship banking to banks, in the context of consumer credit markets. Using a unique panel dataset that contains comprehensive information about the relationships between a large bank and its credit card customers, we estimate the effects of relationship banking on the customers' default, attrition, and utilization behavior. We find that relationship accounts exhibit lower probabilities of default and attrition, and have higher utilization rates, compared to non-relationship accounts, ceteris paribus. Such effects become more pronounced with increases in various measures of the strength of the relationships, such as relationship breadth, depth, length, and proximity. Moreover, dynamic information about changes in the behavior of a customers' other accounts at the bank, such as changes in checking and savings balances, helps predict and thus monitor the behavior of the credit card account over time. These results imply significant potential benefits of relationship banking to banks in the retail credit market.
- Published
- 2009
17. Do financial counseling mandates improve mortgage choice and performance? Evidence from a legislative experiment
- Author
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Agarwal, Sumit, Amromin, Gene, Ben-David, Itzhak, Chomsisengphet, Souphala, and Evanoff, Douglas D.
- Subjects
Counseling ,Finanzmarktkrise ,L85 ,D18 ,Kreditpolitik ,Subprime crisis ,R21 ,Subprime-Hypothek ,Haushaltsökonomik ,Household finance ,Financial literacy ,ddc:330 ,D14 ,Refinanzierung ,USA - Abstract
We explore the effects of mandatory third-party review of mortgage contracts on the terms, availability, and performance of mortgage credit. Our study is based on a legislative experiment in which the State of Illinois required 'high-risk' mortgage applicants acquiring or refinancing properties in 10 specific zip codes to submit loan offers from state-licensed lenders to review by HUD-certified financial counselors. We document that the legislation led to declines in both the supply of and demand for credit in the treated areas. Controlling for the salient characteristics of the remaining borrowers and lenders, we find that the ex post default rates among counseled low-FICO-score borrowers were about 4.5 percentage points lower than those among similar borrowers in the control group. We attribute this result to actions of lenders responding to the presence of external review and, to a lesser extent, to counseled borrowers renegotiating their loan terms. We also find that the legislation pushed some borrowers to choose less risky loan products in order to avoid counseling.
- Published
- 2009
18. The reaction of consumer spending and debt to tax rebates: Evidence from consumer credit data
- Author
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Agarwal, Sumit, Liu, Chunlin, and Souleles, Nicholas
- Subjects
jel:E62 ,tax rebates ,jel:E21 ,life-cycle model ,G2 ,household finance ,Einkommensteuer ,jel:G2 ,ddc:330 ,D91 ,H31 ,consumption ,E51 ,windfalls ,USA ,jel:D91 ,saving ,Kreditkarte ,tax cuts ,Permanent-Income Hypothesis ,jel:E51 ,Konsumentenkredit ,Steuerbegünstigung ,liquidity constraints ,jel:H31 ,Verbraucherausgaben ,consumer credit ,consumer balance sheets ,credit cards ,E62 ,fiscal policy ,Private Verschuldung ,E21 - Abstract
We use a new panel dataset of credit card accounts to analyze how consumers responded to the 2001 federal income tax rebates. We estimate the monthly response of credit card payments, spending, and debt, exploiting the unique, randomized timing of the rebate disbursement. We find that on average consumers initially saved some of the rebate, by increasing their credit card payments and thereby paying down debt. But soon afterwards spending increased, counter to the canonical Permanent-Income model. For people whose most intensively used credit card account is in the sample, spending on that account rose by over $200 cumulatively over the nine months after rebate receipt, which represents over 40% of the average household rebate. Because these results relied exclusively on exogenous, randomized variation, they represent compelling evidence of a causal link from the rebate to spending. Further, we found significant heterogeneity in the response to the rebate across different types of consumers. Notably, spending rose most for consumers who were initially most likely to be liquidity constrained according to various criteria, for example consumers who appeared to be initially constrained by their credit limits (before making additional payments). By contrast, debt declined most (so saving rose most) for unconstrained consumers. These results suggest that liquidity constraints are important. More generally, we found that there can be important dynamics in consumers' response to 'lumpy' increases in income like tax rebates, working in part through balance sheet (liquidity) mechanisms.
- Published
- 2007
19. Why Do Borrowers Make Mortgage Refinancing Mistakes?
- Author
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Agarwal, Sumit, Rosen, Richard J., and Yao, Vincent
- Subjects
MORTGAGE refinancing ,DECISION making ,INTEREST rates ,MORTGAGE rates ,HOUSEHOLD budgets - Abstract
Refinancing a mortgage is often one of the most important financial decisions people make. Borrowers choose the interest rate differential at which to refinance, and when that differential is reached, they need to take the steps to refinance before rates change again. Using a simple closed-form solution approximation of the optimal refinancing rule and a unique panel data set including information from a large secondary market participant on refinancing, we find that approximately 57% of borrowers refinance suboptimally-50% choose the wrong rate, 17% wait too long to refinance, and 10% do both. Financially sophisticated borrowers make smaller mistakes, refinancing at rates closer to optimal and waiting less after mortgage rates reach their trigger rates. Evidence suggests borrowers learn from their refinancing experiences. This paper was accepted by Amit Seru, finance. [ABSTRACT FROM AUTHOR]
- Published
- 2016
- Full Text
- View/download PDF
20. Financial literacy and financial planning: Evidence from India.
- Author
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Agarwal, Sumit, Amromin, Gene, Ben-David, Itzhak, Chomsisengphet, Souphala, and Evanoff, Douglas D.
- Subjects
- *
FINANCIAL literacy , *FINANCIAL planning , *SOCIOECONOMICS , *INVESTMENTS ,INDIAN economy - Abstract
In this study we report findings about financial literacy and financial planning behavior based on a financial advisory program in India. We evaluate survey responses to three standard questions previously used to measure financial literacy. We then break down the data across particular demographic and socioeconomic groups and compare responses. Finally, we examine the investment behavior, liability choice, risk tolerance and insurance usage of program participants. We find that the vast majority of respondents appear to be financially literate based on their answers to questions concerning interest rates (numeracy), inflation, and risk/diversification. However, we do find variation across demographic and socioeconomic groups. We are also able to obtain additional information about the financial tendencies of the program participants (including risk tolerance, investment preferences, investment goals, etc.) and to relate those tendencies to financial literacy. [ABSTRACT FROM AUTHOR]
- Published
- 2015
- Full Text
- View/download PDF
21. The Importance of Adverse Selection in the Credit Card Market: Evidence from Randomized Trials of Credit Card Solicitations.
- Author
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AGARWAL, SUMIT, CHOMSISENGPHET, SOUPHALA, and LIU, CHUNLIN
- Subjects
CREDIT card marketing ,CREDIT ratings ,ADVERSE selection (Insurance) ,FINANCIAL services industry ,RISK management in business ,LIQUIDITY (Economics) ,DEMAND for money ,CONSUMER research ,DEFAULT (Finance) ,MARKETING - Abstract
Analyzing unique data from multiple large-scale randomized marketing trials of preapproved credit card solicitations by a large financial institution, we find that consumers responding to the lender's inferior solicitation offers have poorer credit quality attributes. This finding supports the argument that riskier type borrowers are liquidity or credit constrained and, thus, have higher reservation loan interest rates. We also find a more severe deterioration ex post in the credit quality of the booked accounts of inferior offer types relative to superior offers. After controlling for a cardholder's observable risk attributes, demographic characteristics, and adverse economic shocks, we find that cardholders who responded to the inferior credit card offers are significantly more likely to default ex post. Our results provide evidence on the importance of adverse selection effects in the credit card market. [ABSTRACT FROM AUTHOR]
- Published
- 2010
- Full Text
- View/download PDF
22. The Age of Reason: Financial Decisions over the Life-Cycle with Implications for Regulation
- Author
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Laibson, David I., Agarwal, Sumit, Driscoll, John C., and Gabaix, Xavier
- Subjects
household finance ,aging ,financial sophistication ,shrouding ,credit cards ,fees ,mortgages ,regulation - Abstract
Many consumers make poor financial choices and older adults are particularly vulnerable to such errors. About half of the population between ages 80 and 89 either has dementia or a medical diagnosis of “cognitive impairment without dementia.” We study lifecycle patterns in financial mistakes using a proprietary database that measures ten different types of credit behavior. Financial mistakes include suboptimal use of credit card balance transfer offers, misestimation of the value of one’s house, and excess interest rate and fee payments. In a cross-section of prime borrowers, middle-aged adults make fewer financial mistakes than younger and older adults. We conclude that financial mistakes follow a U-shaped pattern, with the cost-minimizing performance occurring around age 53. We analyze regulatory regimes that may help individuals avoid making financial mistakes. Some of these regimes are designed to address the particular challenges faced by older adults, but much of our discussion is relevant for all vulnerable populations. We discuss disclosure, nudges, financial driving licenses, advanced directives, fiduciaries, asset safe harbors, ex-post and ex-ante regulatory oversight. Finally, we pose seven questions for future research on cognitive limitations and associated policy responses., Economics
- Published
- 2009
- Full Text
- View/download PDF
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