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The Covid-19 emergency involved a reorganisation within the local facilities for fragile people, such as the homeless. Both the facilities – which were only de-signed for overnight use – and the operators found themselves reorganising their activities and accommodating people in a completely innovative way. This led to many challenges in daily life, which have been overcome and seen as opportuni-ties for renewal thanks to networking, in which the psychologist volunteers of the “listening service” – mobilised by the Associazione Psicologi per i Popoli - Trentino ODV in agreement with the Protezione Civile di Trento, within the Servizio Politiche Sociali’s project “#Resta a casa, passo io” – have also been involved. This work involved some reflection, which resulted in a vademecum for operators who dealt with the homeless during the lockdown period.

The Covid-19 emergency has led to a reorganisation within families, especially those where children and young people with disabilities are present. Parents have been called upon - without any specific preparation - to guide their children along the path necessary for their adaptation. The emergency psychologist has there-fore "stood by" the parents, supporting and listening to the challenges of everyday life. This support led to the creation of a vademecum to ensure that parents with children and young people with disabilities did not feel alone and continued the valuable work they had already done in their homes during the first weeks of lock-down.