1. Attention Discrimination under Time Constraints: Evidence from Retail Lending
- Author
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Yiyuan Zhou, Tse-Chun Lin, Mingzhu Tai, Jiacui Li, and Bo Huang
- Subjects
History ,Polymers and Plastics ,Approval rate ,media_common.quotation_subject ,Workload ,Industrial and Manufacturing Engineering ,Disadvantaged ,Decile ,Officer ,Loan ,Demographic economics ,Quality (business) ,Business ,Business and International Management ,Disadvantage ,media_common - Abstract
Using proprietary loan screening data, we document that loan officers engage in “attention discrimination”: they exert less effort reviewing ex-ante disadvantage applicants, leading to higher rejection rates than otherwise justified by those applicants’ credit quality. Attention discrimination increases with the officers’ time constraints induced by quasi-random workload variations. When officer workload rises from the bottom to the top decile, they devote 70% less time to disadvantaged applicants, and the approval rate for those applicants declines by three-fifths. Our results indicate that attention constraints magnify discrimination, which provides policy implications about how to reduce discrimination in practice.
- Published
- 2021
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