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4 results on '"Vassilakopoulou, Polyxeni"'

1. Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare

Author

Vassilakopoulou, Polyxeni, Grisot, Miria, Aanestad, Margunn, van der Aalst, Wil, Series editor, Mylopoulos, John, Series editor, Rosemann, Michael, Series editor, Shaw, Michael J., Series editor, Szyperski, Clemens, Series editor, Oinas-Kukkonen, Harri, editor, Iivari, Netta, editor, Kuutti, Kari, editor, Öörni, Anssi, editor, and Rajanen, Mikko, editor

Published
2015
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3. Collaborative Innovation in Healthcare: Boundary Resources for Peripheral Actors.

Author

Aanestad, Margunn, Vassilakopoulou, Polyxeni, and Øvrelid, Egil

Subjects
DIGITAL technology, HOSPITAL care, INFORMATION superhighway, MEDICAL care, INSTITUTIONAL care
Abstract

Realizing the potential of digital technologies in hospital care requires collaborative innovation among multiple actors both within and beyond hospitals. Our research investigates the question: what does it take to foster collaborative innovation within a traditionally siloed and closed health information infrastructure? Empirical findings are derived from three cases, which we analyze by focusing on how innovation relates to interfaces with hospitals' information infrastructures. We draw on literature on digital platforms and innovation ecosystems and focus on the notion of boundary resources to characterize these innovation interfaces. While this notion has mainly addressed the concerns of platform owners for 'securing' and 'resourcing' their platforms, our analysis also points to resources related to peripheral actors' needs, specifically 'discovering' and 'vesting' resources. Discovering resources assist innovators in making sense of possibilities and limitations, while vesting resources relate to value appropriation. These resources are crucial for collaborative innovation in existing hospital information infrastructures. [ABSTRACT FROM AUTHOR]

Published
2019

4. Enabling Electronic Interactions between Patients and Healthcare Providers: a service design perspective.

Author

Vassilakopoulou, Polyxeni, Grisot, Miria, and Aanestad, Margunn

Subjects
ELECTRONIC services, MEDICAL appointments, COMPUTERS in medical care
Abstract

This paper investigates the design of electronic services for patient-healthcare provider interactions. Empirically, the paper draws from two cases on electronic health appointment management within the Norwegian healthcare system. We investigated the realisation of these new electronic services through the lens of service design adopting a process approach and following their evolution over time. Our findings suggest that the design of services for patient-provider interactions requires a) reconsideration of the whole relationships going beyond the digital solution part, b) flexibility that allows user-defined tailoring of digital solutions after being introduced to use, c) support of continuity in user involvement, d) creative exploitation of the regulatory constraints. [ABSTRACT FROM AUTHOR]

Published
2016

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