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Oops! You asked a recently fired friend-of-a-friend how his job is going. The words left your lips before you could scoop them back in. Inquiring about the biggest stressor in [...]

Byline: The Monitor's Editorial Board Sunlight can shine through the smallest crack. That may be the best way to judge a very rare apology from a high-ranking official in North [...]

Byline: Jerry Brewer Pyeongchang, South Korea - They're sorry at these Olympics. They're all very sorry. Shaun White is sorry for trivializing his sexual harassment lawsuit and dubbing it 'gossip.' [...]

I'm sorry, but Brian Williams has one job: to speak words. And yet his struggle to say two simple but very important ones created a lot of drama for the [...]

Byline: William Ian Miller Remorse, the very word, is about inner torment: It comes from Latin, 'to bite again,' which was just how it was rendered in Middle English: agenbyte, [...]

Byline: KAREN von HAHN I have a bone to pick with Sir Elton John. It's not his love of clownishly oversized sunglasses, or even the tasteless schmaltz of his Diana/Marilyn [...]

The British habit of apologising as a way of improving customer relations is criticized as lacking meaning.