1. End-user perceptions of quality and information technology in health care
- Author
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James A. Rodger, David Paper, and Parag C. Pendharkar
- Subjects
Marketing ,Hospital information system ,Multivariate statistics ,Information Systems and Management ,Knowledge management ,business.industry ,Computer science ,End user ,Strategy and Management ,media_common.quotation_subject ,Information technology ,Regression analysis ,Computer Science Applications ,Scheduling (computing) ,Management of Technology and Innovation ,Perception ,Health care ,business ,media_common - Abstract
The results of a field study investigating the impact of the extent of use, staff scheduling, and the adoption of quality control mechanisms (QCM) on end-user perceptions of information technology (IT) in a health care environment are presented. A multivariate model was developed and tested using multiple regression analysis on 47 hospital information system (HIS) end-users. Three specific hypotheses are proposed and tested. Data analyses indicate that end user perceptions depend on two factors: the end-user usage of IT, and the adoption of formal quality control mechanisms. Based on the research results, several suggestions are made to improve the likelihood of successful IT implementation in the health care industry.
- Published
- 1996
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