Search

Článek představuje výzkumný projekt realizovaný na Vysoké škole ekonomické a obchodní ve Vratislavi vedený ing. Majou Kiba-Janiak, Ph.D., profesorkou WUEB, financovaný Národním vědeckým centrem v Polsku, udělený na základě rozhodnutí číslo 2018/31/B/HS4/03711. Projekt reaguje na výzvy, které přináší dynamicky rostoucí trh elektronického obchodování. Atraktivní nákupní ceny, nízké náklady, krátká doba a výhodná místa dodání motivují spotřebitele k nákupům online, což je výzva pro služby elektronického obchodu a dopravní společnosti. Splnění očekávání e-zákazníků, pokud jde o doručení zakoupených produktů, vede k dopravním zácpám, znečištění ovzduší a dopravním nehodám. Předmětem projektu je konceptualizace modelu udržitelné městské logistiky v oblasti doručování na poslední míli a vracení zboží na trhu elektronického obchodování, včetně nástrojů stimulujících zúčastněné strany ke změně preferencí doručování na poslední míli a vracení zboží, čímž se stanou udržitelnějšími (ekologicky, sociálně a ekonomicky).

Research background: In the last few years, e-commerce market has increased in population shares, but the situation has changed dramatically since the Covid-19 pandemic. Electronic marketplaces have changed due to rapid digitalization and shopping. Online services offer the possibility to choose a different delivery method such as home delivery or out-of-home delivery. This aspect of the e-commerce market faces an increased interest among practitioners and academia in the field of sustainable last mile deliveries. Interestingly, the subject literature consists of papers analyzing the e-commerce impact on the last-mile delivery. However, the identification of factors for choosing a delivery method and factors that motivate e-customers to choose an eco-friendly delivery method is still an unrecognized field of research. Purpose of the article: The authors of the paper focused on the e-customer perspective on sustainable deliveries in cities. Thus, the main purpose of the paper is to compare factors among the generations that motivate e-customers for choosing a delivery method. Methods: The research was conducted among 1.110 e-customers in Poland in 2021. The paper aims to answer the following research question: what factors motivate each generation for choosing a delivery method? To answer the above-mentioned question, the correspondence analysis (MCA) is prepared that help to identify and compare factors in each generation. Findings & value added: The original research procedure focused on the use of multivariate statistical methods in the study of e-customers' preferences. The analysis revealed three clusters of e-customers in terms of pro-sustainable factors: (a) aged 65+ without pro-sustainable tendency, (b) aged 18-64 with pro-sustainable attitudes, and (c) mixed with no identified delivery preferences. As a result of the research, it can be concluded that the parcel price and the possibility of free return are still the most important factors in choosing the delivery method. From a business/practical perspective, the research results can be used by companies that are the main stakeholders in last mile deliveries, including mainly forwarders and transport companies. [ABSTRACT FROM AUTHOR]

Research background: A rapidly developing e-commerce market and growing customer expectations regarding the speed and frequency of deliveries have made the last mile of the supply chain more challenging. The expectations of e-customers increase every year. They choose those companies that deliver goods faster and cheaper than others. A significant group of customers in Poland still selects home delivery. Many of them frequently return products to the retailer. These expectations and behaviour pose a challenge for the transport companies to deliver parcels to individual customers soon after the purchase, sometimes even on the same day. In addition, in creasingly frequent deliveries contribute to environmental pollution, congestion, and accidents, as well as more expensive deliveries. Purpose of the article: The paper aims to identify e-customers' preferences and assess their impact on sustainable last-mile delivery (LMD) in the e-commerce market. The authors have also identified factors influencing e-customers' behaviour to make last-mile delivery more sustainable. Methods: The conjoint analysis was applied to evaluate a set of profiles defined by selected attributes in order to investigate the overall preferences for the profiles created by the respondents to the survey. Findings & value added: The segmentation of e-customers according to their preferences connected with last-mile delivery was presented. The added value of the paper is the presentation of the methodology to assess the impact of customer preferences on sustainable last-mile delivery. The obtained results may contribute to the formulation of recommendations for e-commerce and logistics companies regarding the preferences of e-customers to improve the sustainability of lastmile delivery. [ABSTRACT FROM AUTHOR]

• Factors for sustainable e-commerce development in the EU cities was indicated. • A Promethee technic for measuring the sustainability of e-commerce was applied. • An increase in online shopping in cities may affect environmental degradation. The e-commerce market in cities is currently one of the fastest-growing markets. By observing the current changes taking place in it, we have a unique opportunity to learn about its potential development directions in the future with great acceleration. Some of the recent changes caused by the ongoing COVID-19 pandemic have a chance to affect this market's development in the coming years permanently. The paper's primary purpose is to identify relationships between factors that could significantly impact sustainable e-commerce development in cities, mainly including environmental issues, on the example of the European Union Countries. For this purpose, five groups of factors (criteria), based on literature, were selected: e-commerce drivers (Internet and mobile access, macroeconomic conditions and social aspects in the country), criteria describing the e-commerce market in cities, and criteria that assess the impact of the development of the e-commerce market in cities on the environment were assessed. According to the authors' proposal, the relationships between these groups of factors were verified, taking into account the network model of connections. For this purpose, the multi-criteria decision-making method with the use of the PROMETHEE technique has been applied. The research results presented in the paper confirmed that the relations between the analyzed groups of criteria are complex. In most countries, high positions in the rankings containing criteria describing the so-called drivers of the e-commerce market also translate into high places in the order describing this market's development. At the same time, those countries where the e-commerce activity in cities is high present lower environmental conditions. [ABSTRACT FROM AUTHOR]