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To mediate the tensions between state regulation and content-creator incentives, Chinese social media platforms have developed an interesting practice of using platform official accounts to communicate their rules to the creator community. These accounts anthropomorphize platforms, enabling platforms to represent their regulatory bodies using fictional human characters or animated figures. The phenomenon of platform anthropomorphization in the Chinese context stems from a different ontological understanding of platform governance. The first part of this article discusses the logic of platform governance in China, and highlights a different state–platform relationship in comparison to the US and European countries. In the second part, the article turns to focus on Douyin as a case study to further investigate how Chinese social media platforms establish rules and govern content creators. By analysing Douyin's public-facing policy documents and its platform official account, Douyin Safety Centre, we reveal a mechanism of playful governance. [ABSTRACT FROM AUTHOR]

This article provides an overview of news media bargaining codes as a way of regulating relations between digital platforms and news publishers. Taking the Codes developed in Australia and Canada as policy case studies, the paper discusses recent reforms which respond to the unequal bargaining power between digital platforms and news media publishers. Despite these reforms, there are few guarantees that funds received by news publishers will be reinvested into public interest journalism. The article asks whether the discourse surrounding digital platform regulation generally, and measures by nation-states to rebalance market relations to the benefit of news publishers, are likely to yield necessary safeguards required to sustain public interest journalism, promote reliable information, and stabilise democratic societies. [ABSTRACT FROM AUTHOR]

A substantial body of research has emerged on the conditions that impact how and when industry stakeholders adopt digital platforms. However, in the construction industry in general—and the architecture, engineering and construction (AEC) industry in particular—to date, this research remains fragmented, which hampers our understanding of how digital platforms can enhance productivity and value creation. This paper aims to provide a better understanding of the benefits and challenges of adopting digital platforms and integrating them into the AEC industry. We conduct a systematic literature review on digital platform integration to identify themes that are relevant to the AEC industry. Based on our findings, we develop an integrative model that captures the phases of digital platform adoption and integration and outlines where different industry stakeholders tend to face challenges in this process, and we pinpoint where benefits can be derived. We employ this model to derive a research agenda that will fill the identified knowledge gaps currently existing in our understanding of construction industry stakeholders' integration within the digital platform space. [ABSTRACT FROM AUTHOR]

In 2022, the U.S. Supreme Court ended a federal right to abortion access in the country. Ensuing disparate abortion legalization throughout the country made pertinent the question of whether and how digital platforms would promote or demote abortion-related content. In this study, we explore folk theories in the domain of abortion-related speech. We investigate conceptualizations and heuristics of how users think platform governance and shadowbanning – a practice in which content is demoted without a user knowing about it – work. Through in-depth interviews with 19 pro- and anti-abortion activists in the United States, we examined how activists thought platforms adjudicated their content. We found that, while the two ideologically disparate communities of activists developed differing folk theories on platform governance, they overlapped in thinking that they were censored by platforms precisely because of what they believed in and had shared on social media. This feeds into a general assumption that platforms' decisions are ideologically motivated, a phenomenon we refer to as ideological suspicion. Our results show that when users do not know how platforms render content decisions about abortion-related speech, this can lead to troubling feelings of marginalization, isolation, and censorship, but it can also motivate activists to ensure their beliefs are heard in a hostile platform environment. [ABSTRACT FROM AUTHOR]

Despite opaque automated systems and few formal channels for participation, YouTubers navigate algorithmic governance on the platform through a strategy we call user-generated accountability: the generation of publicity via content creation to reveal failures, oversights, or harmful policies. Through an analysis of 250 videos, we identify common strategies, concerns, and targets of accountability. Creators primarily upload vlogs that acknowledge the platform's positive aspects, even as they express concern with YouTube's policies, automated enforcement systems, poor communication practices, and discrimination against certain creators or content. In publicizing critiques of platform operations, videos enroll creators and audiences as active stakeholders in platform governance that can coordinate actions to draw the company's attention to matters of concern. We argue that user-generated accountability practices offer a productive starting point for understanding how platform governance disputes come to be and how systems might be shaped or rebuilt to better serve the needs of competing stakeholders. [ABSTRACT FROM AUTHOR]

Deplatforming of sexual content has increased across social media, usually operationalized by commercially charged, and algorithmically enforced, platform policies. This paper extends work on the algorithmic deplatforming of sex through the case study of how sex education content, or ‘sex edutainment’ on YouTube, is impacted by the platform’s algorithmic structures. Enrolling actor-network theory, we demonstrate the delegation work YouTube enacts through algorithms by presenting empirical findings from a multi-method study examining the assemblage of YouTube, sex edutainment influencers, and young people. The findings highlight that despite YouTube’s curated platform imaginary as an amplifier of voices, algorithmic delegation of platform governance creates significant barriers for influencers creating sex edutainment on YouTube. Although not contravening YouTube’s policies, influencers regularly battle demonetization, age-restrictions and algorithmic bias. This undermines the benefits of sex edutainment by limiting access to content, creates precarious financial environments for influencers and risks erosion of audience trust. Meanwhile, algorithms designed to protect users enact this governance without adequately protecting influencers themselves, predominantly women and LGBTQ+ individuals, from harm. Despite YouTube’s veneer of democratization, the social discourses and protectionist narratives that have destabilized traditional sex education efforts permeate our digital environments and can be seen in the algorithmic enactment of YouTube’s policies. [ABSTRACT FROM AUTHOR]

Organizations today are shifting toward collaborative forms of value creation and rely on digital technologies to operate interorganizational processes. This has led blockchain technology to gain considerable momentum, given its ability to foster collaboration among multiple actors. Nevertheless, despite its benefits, building a blockchain-based platform requires integrating heterogeneous needs and adapting to decentralized governance structures. This research investigates the successful deployment of a blockchain-based solution for interbank collaboration. Our empirical analysis focuses on the Spunta Banca DLT Project, initiated in 2017 to automate the interbank reconciliation processes in Italy, through the deployment of a permissioned blockchain-based solution. A qualitative analysis of interview data collected from project participants was conducted to gain insights on the process to build a blockchain-based platform for interbank collaboration. The findings of our exploratory case study reveal that successful deployment hinges on a sequential legitimacy-building process, encompassing pragmatic, normative, and cognitive legitimacy. [ABSTRACT FROM AUTHOR]

In the wake of recent crises at commercial social media platforms like Twitter and Reddit, the "fediverse" has gained adoption and visibility as a noncommercial alternative for individuals, communities, and institutions to develop channels of public communication, dialogue, and debate. In this article, we draw on illustrative examples from the history of digital civic discourse and identify 6 ways in which history shows us how the potential benefits of the fediverse are at risk of subversion. We discuss several potential threats to these spaces of civil discourse, including challenges inherent to distributed governance, commercial platform capture, inclusive access, moderation at scale, reputational assaults by commercial competitors, and the neoliberal technoromanticism familiar from previous digital innovations. These threats must be addressed collectively and proactively by key fediverse stakeholders in an ecology whose ruling values are noncommercialism, decentralization, open source, free association, and wariness of traditional governance. [ABSTRACT FROM AUTHOR]

Digital platform ecosystems increasingly dominate the enterprise software domain, and the persistence of platforms depends on the sustained engagement of complementors. However, there is a limited understanding of its antecedents, complementors' evaluation of antecedents and the manifestations and dynamic changes of complementors' engagement. Therefore, we investigate complementors' engagement within platform ecosystems over time. We draw on actor and stakeholder engagement from service research to conceptualise complementor engagement (CE) and create an integrated empirical understanding of CE and its dynamics in digital platform ecosystems. Our embedded case study builds on 30 interviews with complementors in Anubis and Osiris enterprise software platform ecosystems. Inductive data analysis reveals five CE antecedents: platform resources and rules, platform value proposition, platform agents, customer needs and other complementors' value propositions. The antecedents are associated with three CE behaviours: generating, networking and synchronising. Further analysis of CE over time resulted in 26 different sequences representing stable and changing engagement trajectories, the latter comprising selective, growing and abating engagement as subcategories. We show how complementors' evaluations of antecedents lead to behaviour changes, providing a novel perspective on the dynamics underlying CE. Finally, we link complementors' evaluation outcomes to their (dis)satisfaction, contributing to the discussion on what drives and impedes CE. The findings implicate the debate on dynamic platform governance and inform platform owners about using cooperative and competitive approaches in the short and long term. [ABSTRACT FROM AUTHOR]

Taken at face value the introduction in 2021 of Australia's News Media and Digital Platforms Mandatory Bargaining Code ("the Code") may appear "world leading," innovative, and, in general, a productive and strategic intervention to reverse the decline of public interest journalism. It is claimed that in the Australian news industry context, an annual transfer of around $200 million between two platform companies – Google and Meta – and news businesses has now been put in place (Sims, 2022). All major news media companies in Australia, if not smaller more independent ones, have greatly benefitted from the new Code, and anecdotally it appears that the funding has resulted in the creation of significant numbers of new journalists being hired. Yet the exact investment destination and ultimate beneficiaries of the funding are not known beyond the corporate walls of the recipients. The article points to the transparency and sustainability problems inherent to the new Code, arguing that an alternative approach to funding public interest journalism might be a levy funded by the platforms. [ABSTRACT FROM AUTHOR]

Copyright of Revista de Investigaciones Políticas y Sociológicas (RIPS) is the property of Universidad de Santiago de Compostela, Servicio de Publicaciones and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Due to their political power, the largest social media platforms are often compared to governments. Consequently, their unaccountability to the public has prompted widespread concern. This article examines two prominent responses in academic and policy debates, here characterised as the multistakeholderist and rule of law responses. The former aims to increase civil society influence in platform governance. The latter argues platforms should follow similar rule of law principles to public institutions. Neither response offers meaningful democratic accountability. Their 'tech exceptionalist' view of platforms as state-like entities focuses on regulating existing concentrations of power instead of structural reforms, and they largely overlook the role of state regulation in constituting corporate power. Neither considers substantially reforming today's privatised, highly-concentrated social media market. Consequently, they at best offer partial and unequal accountability. Instead, the article advocates reforms guided by an ideal of economic democracy, aiming to redistribute ownership and control of digital infrastructure. [ABSTRACT FROM AUTHOR]

Using tools like machine learning algorithms, digital platforms raise new challenges to our understanding of control-governance dynamics in organisations. In this paper, we explore a unique governance mechanism; nudging – i.e. liberty-preserving approaches that steer people in particular directions – and provide exploratory findings that extend prior research in behavioural economics and organisational control-governance dynamics towards platform markets. We surveyed 166 Uber drivers to explicate the workings and effects of Uber's good (i.e. transparent and easy to opt-out) and evil (i.e. obscure and misleading) nudges. Our findings suggest that while drivers are more satisfied with good nudges, these nudges do not make them more productive (i.e. increase their earnings-per-hour). Evil nudges, on the other hand, seem to have no effect on driver productivity. With experience, drivers learn to respond less to nudges (as they may realise that Uber's nudges do not seem to increase their productivity). We extend the platform governance literature by highlighting whether and when nudges could influence drivers by creating false expectations. Our exploratory approach highlights new possible boundary conditions for the traditional theories, for example, Herzberg's hygiene-motivation theory that, while differentiating hygiene factors from motivating factors, do not have the level of specificity to show the effects we discover here. [ABSTRACT FROM AUTHOR]

Disasters like forest fires have become a persistent challenge in Himalayan regions due to highly inflammable Pine leaves. Solutions like producing bio-briquettes require involvement of local villagers, which depends on creating socio-economic and social entrepreneurship opportunities. Our research addresses these challenges by developing and evaluating governance interventions to connect villagers with local market through a mobile app platform and shape an ecosystem. We conduct an interpretive case study based on literature on digital platform ecosystems and multi-sided platforms. We use activity theory to analyze case data on implementation of governance interventions and behavior of ecosystem actors towards the challenge of producing and selling pine briquettes through the platform. Our findings suggest that characteristic features of a platform ecosystem running in a socio-economic setting differ substantially from commercial ecosystems. Our research could be one of the first to contribute to digital platforms for development in a local socioeconomic context. [ABSTRACT FROM AUTHOR]

The positive and negative effects of the participation of digital platform companies in governance are a major issue of the times. Starting from the three subfields of internal governance, external governance, and co-governance, we construct an analytical framework for digital platform governance to understand the four-sided relationship among digital platform companies, the state, the market, and society. From the perspective of enterprise autonomy, we should view the effectiveness of platform company participation in social governance dialectically. The key of promoting good platform governance is to improve the external structural pressure from the state, promote the reform of the endogenous governance of enterprises, and build a sustainable architecture for co-governance. The mission of sociologists includes not only explanation but also intervention. [ABSTRACT FROM AUTHOR]

Platform owners face multiple challenges such as onboarding and orchestrating app developers as well as providing resources to enable the development of complementary apps. Information systems research considers digital platform governance as key to address these challenges. Thereby, the focus lies on the relationship of a platform owner and app developers. However, while there is evidence how app developers acquire skills through these interactions, there is limited knowledge of how platform owners benefit from interacting with app developers to improve their digital platforms. To address this gap, in this article, we study the emergence of a digital platform for automotive onboard apps within the BMW Group. Our results are grounded in 30 expert interviews that we conducted during a period of two years and are enriched by extensive secondary data. We identify transfer of perspective, transfer of knowledge, and transfer of artifacts as basic mechanisms that enable a platform owner to enhance its digital platform. The inherent improvements of the digital platform facilitate the app development. Our work extends the existing theory on platform emergence and provides insights into the learning process of an inexperienced platform owner. Our findings reveal valuable recommendations for organizations that are struggling to establish digital platforms. [ABSTRACT FROM AUTHOR]

Despite their growing significance in the digital economy, some sharing platforms struggle to achieve sufficient scale, while others fail entirely. By extending the focus beyond network effects and trust-building mechanisms, this paper seeks to identify factors that impact platform growth and to analyze their implications for governance mechanisms and the strategic management of sharing platforms. We center our analysis on transaction costs economics (TCE) and its three key related variables: transaction frequency, transaction uncertainty, and transaction-dedicated investments. Our aim is to examine how these variables determine transaction costs at the platform level and how these costs shape member participation and hence platform growth. To explore our hypotheses, we surveyed a community of members of a digital, peer-to-peer (P2P) sharing platform. Our empirical findings confirm that a platform's growth is significantly affected by transaction features and that, alongside other theoretical approaches, TCE represents an appropriate and complementary lens with which to explore the growth dynamics of sharing platforms, as well as to consider appropriate actions platform owners can take at the organizational, governance, and strategic design levels. [ABSTRACT FROM AUTHOR]

Content regulation on digital platforms has become a contested issue on the public and scholarly agendas. To understand how digital platform providers experiment with making commitments regarding their regulation, this article process-traces Facebook's content regulation to ask how it self-regulates despite constant pressures for policy intervention. The first part of the article shows how Facebook moved from its initial "thin" self-regulatory regime toward what I call "enhanced self-regulation," which relies on first-party and independent third-party intermediaries. Thereafter, I show how Facebook self-regulated the balance between public and private interests over time and across the regimes. The findings suggest that powerful actors such as Facebook can innovate in self-regulation by reallocating content-related responsibilities to intermediaries and subsequently create polycentric governance regimes. Lessons about how self-regulators that face public criticism can make more credible commitments to public interests are then drawn from the strengths and weakness of enhanced self-regulation. [ABSTRACT FROM AUTHOR]

With platforms accounting for 1–3% of paid work in advanced economies, discussions on their impact on labor are proliferating. Focusing on commercial platforms providing intermediation to a workforce available on-demand, we further systematize the field by approaching platform-mediated work through the lens of (in)visibility. We map four basic forms of platform-mediated work against three variations of (in)visibility: (1) perceptible, (2) institutional, and (3) individual, and discuss the implications through the stories of three protagonists of platform workers. The suggested meta-analysis tool for understanding the mechanism of rendering platform workers obscure exposes who is recognized as a worker, what is recognized as work, and how these questions are negotiated in a platform-mediated digital space. As such, the framework provides a joint space for the discussions of the core issues of the field—from regulation and uncertainties of platform employment, through exacerbating vulnerabilities of workers, to surveillance and self-governance. [ABSTRACT FROM AUTHOR]

In early 2020, China witnessed the first case of COVID-19. The nation strived to manage the situation through stringent measures with the help of digital technologies including platforms. This article investigates the discursive production of COVID-19 on People's Daily Subscription Account (SA, dingyue hao), a state-affiliated media channel on the WeChat platform. Through a mixed approach using the walkthrough method and Critical Discourse Analysis (CDA), this article uncovers the power dynamics existing within WeChat and how such dynamics shape the mode of discursive production during the health crisis. Findings reveal the role of People's Daily in commanding mainstream discursive production in support of the Chinese Communist Party's continuous quest to legitimise its use of platform media to guide its political subjects and supervise everyday practices of social life. This article can potentially contribute to consolidating understandings of the role of platform media in shaping political governance in contemporary China. [ABSTRACT FROM AUTHOR]

TikTok, a short‐video app featuring video content typically between 15 and 60 s long, has become immensely popular around the world in the last few years. However, the worldwide popularity of TikTok requires the platform to constantly negotiate with the rules, norms and regulatory frameworks of the regions where it operates. Failure to do so has had significant consequences. For example, for content‐related reasons, the platform has been (temporarily and permanently) banned in several countries, including India, Indonesia and Pakistan. Moreover, its Chinese ownership and popularity among underage users have made the platform subject to heightened scrutiny and criticism. In this paper, we introduce the notion of visibility moderation, defined as the process through which digital platforms manipulate the reach of user‐generated content through algorithmic or regulatory means. We discuss particular measures TikTok implements to shape visibility and issues arising from it. This paper presents findings from interviews with content creators, which takes a user‐centric approach to understand their sense‐making of and negotiation with TikTok's visibility moderation. Findings from this study also highlight concerns that leave these stakeholders feeling confused, frustrated or powerless, which offer important directions for further research. [ABSTRACT FROM AUTHOR]

Governments across the world are struggling to address the market dominance of technology companies through increased regulation. The Australian Federal government found itself leading the world in platform regulation when, in 2021, it enacted the Australian News Media and Digital Platforms Mandatory Bargaining Code. The furore surrounding the introduction of the legislation, and Facebook's subsequent Australian 'news ban' exposed the limits of a regulatory model that has previously left the tech industry to moderate itself. In this paper, we argue the introduction of the Code is a leading example of a global trajectory towards regulatory change, which sees governments move from a reactive regulation model to specific interventions around the governance of digital media spaces. We discuss how best to measure the successes and failures around this more interventionist model through a case study of the implementation of the Code in Australia. More broadly we consider how global platforms have responded, and whether the reform is an effective regulatory model for other national governments to emulate. [ABSTRACT FROM AUTHOR]

Copyright of Policy & Internet is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

We are grateful to Professors Rebecca Reuber and Eileen Fischer for contributing our 2022 annual review article. This insightful review explores an issue of great contemporary importance regarding the relationship between entrepreneurial activities and social media platforms. Whilst there is much popular and media commentary regarding the opportunities such platforms offer for entrepreneurship, we lack informed, academic reflection upon the role and influence of such platforms for both good and ill. Hence, this review article is timely in identifying current practices and raising important issues for future research. Our thanks to the authors for their valuable contribution to the ISBJ. Entrepreneurs create digital platforms which, in turn, facilitate entrepreneurial behaviours of others, the platform users. An important start-up activity is developing the mechanisms to govern user participation. While prior literature has provided insights on the governance of innovation platforms and exchange platforms, it has shed little light on the governance of social media platforms. In this review, we synthesize the emerging literature on diverse social media platforms, focussing on four types of governance mechanisms: those that regulate user behaviour, those related to user identification and stature, those that structure relationships among users and those that direct user attention. We highlight the implications of this body of literature for entrepreneurship scholars. [ABSTRACT FROM AUTHOR]

The burgeoning digital-platforms literature across multiple business disciplines has primarily characterized the platform as a market or network. Although the organizing role of platform owners is well recognized, the literature lacks a coherent approach to understanding organizational governance in the platform context. Drawing on classic organizational governance theories, this paper views digital platforms as a distinct organizational form where the mechanisms of incentive and control routinely take center stage. We systematically review research on digital platforms, categorize specific governance mechanisms related to incentive and control, and map a multitude of idiosyncratic design features studied in prior research onto these mechanisms. We further develop an integrative framework to synthesize the review and to offer novel insights into the interrelations among three building blocks: value, governance, and design. Using this framework as a guide, we discuss specific directions for future research and offer a number of illustrative questions to help advance our knowledge about digital platforms' governance mechanisms and design features. [ABSTRACT FROM AUTHOR]

The May 2023 version of Brazil's Fake News Bill (FNB), a proposed new statutory framework for social media regulation, heavily referenced the EU's Digital Services Act (DSA). The literature on regulatory convergence points to the Brussels Effect , praising the EU for wielding unilateral soft power in shaping global regulations. Therefore, based on interviews with Brazilian experts who played a significant role in the regulatory discussion, this study applies Thematic Analysis to assess the DSA's impact on the FNB draft. The article finds limited Brussels Effect due to criticism of its incapacity to address local platform liability concerns and the absence of economic and legal drivers for convergence with EU regulation. Despite this, the study highlights the DSA's positive influence on the local debate in promoting democratic and human rights principles, leveraging the European legislative process to enrich local discussions. Finally, local political factors contributed to a narrative that differed from the DSA, framing the FNB not only as a tool against disinformation, but also as a means to protect democracy. This paper offers an unprecedented case study of the Brussels Effect reach on the global-south, presenting limitations of the EU benchmark when transposed to other regulatory and political contexts. • Two key political factors influenced the FNB's draft. • The DSA serves as a symbolic reference in Brazil's Fake News Bill debate. • The Brussels Effect is limited due to the DSA's incapacity to address local issues. • We identified the lack of economic drivers imposing convergence with the DSA. • The paper offers a case study of the Brussels Effect from a global-south perspective. [ABSTRACT FROM AUTHOR]

Copyright of Policy & Internet is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Over the past decade, the rise of blockchain technology has led to the emergence of a growing number of decentralized platforms that are governed less by platform owners and more through community efforts. The emergence of blockchain platforms offers a unique opportunity to examine alternative structures for platform governance and to develop a theory around the value of centralized, semi-decentralized, and decentralized governance. Drawing on mechanism design theory, we evaluate the tradeoffs between centralization and decentralization and hypothesize semi-decentralization as a higher performing governance structure. Empirical evidence from the blockchain industry shows that decentralization has an inverted U-shaped relationship with platforms' market capitalization, developer attention, and development activity. We further examine factors driving the decentralization of platform governance and find that digital platforms of the infrastructure layer—relative to those of the application layer—have a tendency to become more decentralized. This tendency, nevertheless, can be offset by experienced leaders to achieve semi-decentralization. Overall, this study contributes new insights on the characteristics, antecedents, and consequences of effective platform governance. [ABSTRACT FROM AUTHOR]

In this paper, we undertake a stakeholder analysis of the Australian Competition and Consumer Commission's Digital Platforms Inquiry to understand the nature and influence of different forms of public input. Our findings show that nation-state regulation of digital platforms is now very much on the policy agenda worldwide, with a focus upon the competition policy dimensions of platform regulation. The second key finding is that the regulatory activism of the ACCC have ensured that the Inquiry and its findings have had maximum public impact. Finally, we argue that the key dynamic shaping the Inquiry was the competing demands of the traditional news media publishers and digital platforms, and that civil society input was relatively limited and secondary to the final recommendations. [ABSTRACT FROM AUTHOR]

Complementary products and services of third-party complementors have become one of the cornerstones for the success and sustainability of digital platforms. To understand how and why these complementors and their complements decide to contribute to digital platforms, Information Systems (IS) research has paid considerable attention to the effects of control modes on shaping platform governance. However, there is still a lack of understanding of the causal effects of a widely applied, yet under-examined control mode, namely input control (i.e. the set of mechanisms that screen and sort out complementors and their complements before entering the digital platform's ecosystem). In particular, extant literature has largely ignored the distinction between complementor-related and complement-related input control. Using a sequential mixed-methods approach, this paper first provides results of a quantitative study from a survey with 114 web-browser extension developers to investigate hypothesised relationships, then provides a qualitative study based on semi-structured interviews with 22 developers to confirm and complement the formerly found relationships. Both studies provide consistent support for the assertion that both complementor-related and complement-related input control negatively affects complementors' continuance intentions and that perceived usefulness and satisfaction mediate these effects. As such, our paper contributes to IS governance research primarily by (1) conceptually distinguishing between complementor-related and complement-related input control and (2) uncovering their distinct effects on critical complementor beliefs, attitudes and behavioural intentions. Moreover, our paper offers insights that can help platform providers to effectively manage their screening and gatekeeping processes for the success and sustainability of their digital platforms. [ABSTRACT FROM AUTHOR]

How do digital platforms govern their users? Existing studies, with their focus on impersonal and procedural modes of governance, have largely neglected to examine the human labor through which platform companies attempt to elicit the consent of their users. This study describes the relationship labor that is systematically excised from many platforms' accounts of what they do and missing from much of the scholarship on platform governance. Relationship labor is carried out by agents of platform companies who engage in interpersonal communications with a platform's users in an effort to align diverse users' activities and preferences with the company's interests. The authors draw on ethnographic research conducted at AllDone (a for-profit startup that built an online market for local services) and edX (a non-profit startup that partnered with institutions to offer Massive Open Online Courses). The findings leverage variation in organizational contexts to elaborate the common practices and divergent strategies of relationship labor deployed by each platform. Both platforms relied on relationship workers to engage in account management practices aimed at addressing the particular concerns of individual users through interpersonal communications. Relationship workers in each setting also engaged in community management practices that facilitated contact and collaboration among users in pursuit of shared goals. However, our findings show that the relative frequency of relationship workers' use of account management and community management practices varies with organizational conditions. This difference in strategies also corresponded to different ways of valuing relationship workers and incorporating them into organizational processes. The article demonstrates how variation in organizational context accounts for divergent strategies for governing user participation in digital platforms and for the particular processes through which governance is accomplished and contested. [ABSTRACT FROM AUTHOR]

The sharing economy has transformed economic transactions, created new organizational forms, and contributed to changes in consumer culture. Started as a movement with promises of a more sustainable, democratic, and inclusive economy, the sharing economy, and its impact on issues such as privacy, discrimination, worker rights, and regulation, is now the subject of heated debate. Many of these issues root in the changes that digital technologies have brought and the unresolved moral and ethical questions emerging therefrom. This special issue contributes to this ongoing debate with five articles that develop theoretical frameworks and conduct empirical investigations, providing fine-grained analyses of urgent issues in the sharing economy. In this article, we highlight these and other issues that we believe deserve further attention from business ethics scholarship. [ABSTRACT FROM AUTHOR]

The proliferation of blockchain-based platform ecosystems in recent years has prompted scholars across various disciplines to explore the conditions leading to their successful deployment. However, developing a blockchain-based platform ecosystem creates various challenges for the platform sponsor that may influence industry-wide adoption and, ultimately, the platform's success. This study follows the development of TradeLens, a leading global shipping platform ecosystem underpinned by blockchain technology. We examine the factors affecting industry-wide adoption among global supply chain actors by unpacking platform value drivers and platform governance mechanisms identified at TradeLens. While the platform value hinges on the digitalization of workflows and the ecosystem leverage, the platform governance includes strategic (off-chain), technology (on-chain), and interoperability (on- and off-chain) governance – as mechanisms for effectively managing a blockchain-based platform ecosystem. This paper contributes to the literature on blockchain-based platform ecosystems and the platform literature. • The study examines the factors affecting industry-wide adoption of a blockchain-based platform ecosystem. • The analysis unpacks platform ecosystem value drivers, namely the digitalization of workflows and the ecosystem leverage. • The study reveals three platform ecosystem governance mechanisms – strategic, technology, and interoperability governance. • The study contributes to the literature on blockchain-based platform ecosystems and the platform literature more broadly. [ABSTRACT FROM AUTHOR]

Recent changes in service environments have changed the preconditions of their production and consumption. These changes include unbundling services from production processes, growth of the information-rich economy and society, the search for creativity in service production and consumption and continuing growth of digital technologies. These contextual changes affect city governments because they provide a range of infrastructure and welfare services to citizens. Concepts such as 'smart city', 'intelligent city' and 'knowledge city' build new horizons for cities in undertaking their challenging service functions in an increasingly cost-conscious, competitive and environmentally oriented setting. What is essential in practically all of them is that they paint a picture of cities with smooth information processes, facilitation of creativity and innovativeness, and smart and sustainable solutions promoted through service platforms. This article discusses this topic, starting from the nature of services and the new service economy as the context of smart local public services. On this basis, we build an overall framework for understanding the basic forms and dimensions of smart public services. The focus is on conceptual systematisation of the key dimensions of smart services and the conceptual modelling of smart service platforms through which digital technology is increasingly embedded in social creativity. We provide examples of real-life smart service applications within the European context. [ABSTRACT FROM AUTHOR]