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This paper presents the challenges of post custodial management of digital records in the context of Botswana. This is a qualitative study which used a focused review literature supplemented by interviews with seven (7) purposively selected records management experts. The study has revealed that the post-custodial management of digital records is a challenging vocation in Botswana. Such challenges include poor information and communication technology infrastructure, lack of capacity for digital records management, and an inadequate legal and policy framework conceptualized upon the capability to guide digital records preservation. These challenges suggest that records creating agencies may not be prepared and capacitated to manage digital records in a post custodial context. This study recommends that funds be made available to Botswana National Archives and Records Services to set up a digital archive that meets best practice standards in digital records preservation. [ABSTRACT FROM AUTHOR]

The deployment of digital systems in the delivery of public services by the Government of Botswana has seen an increase in the generation of digital records. Without preservation efforts over time, the continued availability of digital records is not guaranteed. The reverse side of this is that a focused records preservation regime ensures access to and accurate digital records in the long term, regardless of the challenges of media failure and technological change. Lack of an adequate legal and policy framework on digital material preservation; gaps in human resources in terms of knowledge, skills, and competencies to drive digital material preservation; lack of appropriate standards for digital records preservation; and limited collaborative efforts towards digital records preservation are some of the challenges in digital records preservation in Botswana. Despite these challenges related to digital records preservation, developing countries in Africa are increasingly embracing the use of cloud computing technology for the management and preservation of digital records due to its benefits. In the developed world, cloud computing has matured into a viable option for the management and preservation of digital records. This study utilised a review of literature, supplemented by document analysis, to propose a framework for digital preservation of records in the cloud in the context of e-government in the Botswana public sector. It is guided by concepts from the Policy, Strategy and Resources troika model as a lens to frame the study. The model provides the key elements of policy, strategy, and resources as necessary for the preservation of records in Botswana's public sector, using cloud computing as a platform. The proposed framework for the preservation of digital records may benefit public sector organisations that endeavour to adopt cloud computing for records preservation. [ABSTRACT FROM AUTHOR]

Determining the authenticity of digital records to support the audit process is problematic due to a lack of criteria to declare the authenticity of records. This study is part of a larger study (Mosweu 2018) that explored the authenticity of records in a government accounting system in Botswana. The current study utilised a literature review to demonstrate the need for a framework for digital diplomatics of records to support the audit process in a government accounting system in Botswana. The study used concepts from archival diplomatics as a theoretical lens. It was established that records in a government accounting information system are presented to auditors even when their authenticity is questionable, leading to their rejection as audit evidence. A framework is suggested with the hope that, if implemented, it would transform public sector audit processes and lead to improvements in accountability for monies expended as the government delivers services to the people. [ABSTRACT FROM AUTHOR]

The purpose of this paper was to assess whether Botswana’s Government Accounting and Budgeting System (GABS), an enterprise resource planning (ERP) system, generates digital records and maintains them as authentic over time. GABS was deployed by the Accountant General’s Department (AGD) in the Ministry of Finance and Economic Development (MFED) to manage accounting and financial management processes from budgeting to expenditure. Business applications such as ERPs generate digital records whose authenticity over time may not be guaranteed because, by design, they are not recordkeeping systems. This qualitative study used concepts influenced by archival diplomatics as a theoretical lens to assess the authenticity of records generated and stored in GABS. Data was collected through systems analysis and interviews with purposively selected information and communication technology (ICT) professionals at AGD. The study found that GABS generates authentic digital records as theorised by archival diplomatics. The records are thus authentic enough to support auditing processes in the public sector of Botswana. [ABSTRACT FROM AUTHOR]

Authenticating digital records to support the audit process requires appropriate skills and competencies. The Government of Botswana implemented a government-wide enterprise resource planning (ERP) referred to as the Government Accounting and Budgeting System (GABS) in order to improve financial management in the public sector. However, records professionals and auditors are not trained on how to authenticate records stored in GABS. This qualitative study sought to establish the skills and competencies required to authenticate digital accounting records in GABS. Interviews were conducted with a purposively selected sample of records management professionals, information and communication technology (ICT) professionals, and auditors from the Department of Botswana National Archives and Records Services, Accountant General's Department, Department of Internal Audit, Office of the Auditor General of Botswana, Department of Corporate Services and the Department of Information Technology (DIT). The study established that digital forensic knowledge of the types of integrity, processes of access, reproduction, identification and extraction is needed in order to authenticate digital records. However, such skills are lacking in the public sector in Botswana among records professionals and auditors. The study recommends continuous capacity-building training for records management professionals and auditors to enable them to keep up with technological developments and to operate effectively in the face of the everchanging ICTs. [ABSTRACT FROM AUTHOR]

Enterprise Resource Planning (ERP) systems are often implemented in the public sector value chains for purposes of improving business processes. In 2004, the government of Botswana implemented the Government Accounting and Budgeting System (GABS), an ERP to facilitate improved management of financial records. The custodian of the system is the Accountant General's Department (AGD) in the Ministry of Finance and Economic Development (MFED). This descriptive study adopted a qualitative approach and collected data through interviews and documentary analysis. The study sample was selected purposively from six (6) departments with the mandate of each as a determining factor in relation to answering the research questions. The collected data were analysed thematically in accordance with research objectives. The main purpose of this study was to investigate records management practices related to the management of authentic digital accounting records generated and stored in GABS to support the audit process in Botswana's public sector. The study revealed that although there is a national legislative and policy framework in place, it has not been operationalised through guidelines and procedures to guide the management of digital records generated by the system. Furthermore, records retention and disposal through the system have not been catered for, resulting in the system being clogged by old records since it was commissioned in 2004. Amongst others, this study recommends the development and implementation of guidelines and procedures to guide the management of records produced by the system. [ABSTRACT FROM AUTHOR]

Background: Cloud-based services are increasingly used by organisations around the world and Africa is no exception. Literature has revealed that organisations adopt them as they offer efficient and cost-effective services. Notably, Africa is generally at an infant stage in the adoption of cloud-computing services in records management. Objectives: This article presents and deliberates on the implications of cloud-computing services in archives and records management in Africa and determines whether such services are challenged by the inherent weaknesses faced by Africa in the digital age. Method: This study adopted a qualitative research approach. It utilised content analysis of the reviewed literature related to cloud computing in records management. Results: Cloud computing offers good tools for organisations to conduct businesses efficiently and improve their records management practices. However, issues related to records storage, jurisdiction, privacy, security and the digital divide, to mention a few, are a challenge that need to be surmounted if Africa is to benefit fully from cloud-based records management services. Conclusion: Although cloud-computing services in records management promise huge benefits for Africa, the continent is not ready to fully embrace such technologies and benefit from them. Actually, cloud-based records management services are an Achilles heel for Africa. [ABSTRACT FROM AUTHOR]