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This report is a synthesis of the technical assistance (TA) and recommendations, carried out by the World Bank water and sanitation program (WSP) since September 2014. To achieve the target of 100 percent improved sanitation, there is a national drive to improve fecal sludge management (FSM). This TA recognizes that to achieve the goals it is necessary to support the development of national FSM policies, regulations, and guidelines, while also improving capacity at the local level by supporting the implementation of improved FSM models in target cities. The objective of the TA was to provide government with tested advice on how to scale up improved septage management nationwide through: (i) improvement of septage management in three cities through the application of new management models (local level); and (ii) assistance to national government in training and capacity building and the formulation of policies and regulations to improve septage management at scale (national level). This report is structured as follows: chapter one is the executive summary; chapter two gives the background to sanitation in Indonesia and to fecal sludge management in particular; chapter three provides an overview of the TA approach; chapter four gives details of the implementation of the TA; chapter five summarizes the lessons learned; and chapter six outlines the recommendations and next steps.

El presente proyecto responde a la necesidad de desarrollar una investigación acerca de cómo implementar un Sistema de Gestión de Calidad en la Dirección de Personal de Instituciones Educativas perteneciente a la Secretaria de Educación del Departamento de Cundinamarca, basados en la Ley 872 de 2003 y su decreto reglamentario 4110 de 2004, que estableció de manera oficial la Norma NTCGP 1000:2004 y más tarde actualizada NTCGP 1000:2009 cumpliendo lo que esta menciona en su artículo 1, que el propósito del Sistema de Gestión de Calidad es servir como “ una herramienta de gestión sistemática y transparente que permita dirigir y evaluar el desempeño institucional, en términos de calidad y satisfacción social en la prestación de los servicios a cargo de las entidades y agentes obligados, la cual estará enmarcada en los planes estratégicos y de desarrollo de tales entidades” This Project responds to the need for development a research about how to implementing a Quality Management System at The Public Educational Institutions human resource department in Cundinamarca Secretary of Education. All this based on The 872 of 2003 Law and The 4110 of 2004 Decree. This last one established The NTCGP 1000:2004 as a Oficial Norm that was updated later to The NTCGP 1000:2009 where in his first article says that the purpose of a Quality Management System is to be “a systematic management tool that allows to manage and evaluate the institutional performance in terms of the quality and the social satisfaction about the education services provided by the entities and agents in charge of it. This tool will be included in strategic plans and the development of those entities”.