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Research background: In the last few years, e-commerce market has increased in population shares, but the situation has changed dramatically since the Covid-19 pandemic. Electronic marketplaces have changed due to rapid digitalization and shopping. Online services offer the possibility to choose a different delivery method such as home delivery or out-of-home delivery. This aspect of the e-commerce market faces an increased interest among practitioners and academia in the field of sustainable last mile deliveries. Interestingly, the subject literature consists of papers analyzing the e-commerce impact on the last-mile delivery. However, the identification of factors for choosing a delivery method and factors that motivate e-customers to choose an eco-friendly delivery method is still an unrecognized field of research. Purpose of the article: The authors of the paper focused on the e-customer perspective on sustainable deliveries in cities. Thus, the main purpose of the paper is to compare factors among the generations that motivate e-customers for choosing a delivery method. Methods: The research was conducted among 1.110 e-customers in Poland in 2021. The paper aims to answer the following research question: what factors motivate each generation for choosing a delivery method? To answer the above-mentioned question, the correspondence analysis (MCA) is prepared that help to identify and compare factors in each generation. Findings & value added: The original research procedure focused on the use of multivariate statistical methods in the study of e-customers' preferences. The analysis revealed three clusters of e-customers in terms of pro-sustainable factors: (a) aged 65+ without pro-sustainable tendency, (b) aged 18-64 with pro-sustainable attitudes, and (c) mixed with no identified delivery preferences. As a result of the research, it can be concluded that the parcel price and the possibility of free return are still the most important factors in choosing the delivery method. From a business/practical perspective, the research results can be used by companies that are the main stakeholders in last mile deliveries, including mainly forwarders and transport companies. [ABSTRACT FROM AUTHOR]

A global pandemic of coronavirus COVID-19 affects the manufacturing supply chains significantly. This study aims to identify and evaluate the reaction of manufacturing supply chains in using the concept of double-loop learning to mitigate the disruptions induced by COVID-19 at the early stage of pandemic. A two-stage research process has been developed that firstly involves determining the learning pattern of enterprises in industrial supply chains and identifying actions taken. Then, the relationship between taking actions in the field of double-loop learning in the manufacturing supply chains and expecting a change in their market situation, and having knowledge in the field of adaptation to changes caused by the COVID-19 pandemic was examined. The study shows that there is a high level of caution in taking proactive measures in supply chains and a lack of knowledge in the field of adapting industrial supply chains to sudden disruptions caused by the COVID-19 pandemic. [ABSTRACT FROM AUTHOR]

• Factors for sustainable e-commerce development in the EU cities was indicated. • A Promethee technic for measuring the sustainability of e-commerce was applied. • An increase in online shopping in cities may affect environmental degradation. The e-commerce market in cities is currently one of the fastest-growing markets. By observing the current changes taking place in it, we have a unique opportunity to learn about its potential development directions in the future with great acceleration. Some of the recent changes caused by the ongoing COVID-19 pandemic have a chance to affect this market's development in the coming years permanently. The paper's primary purpose is to identify relationships between factors that could significantly impact sustainable e-commerce development in cities, mainly including environmental issues, on the example of the European Union Countries. For this purpose, five groups of factors (criteria), based on literature, were selected: e-commerce drivers (Internet and mobile access, macroeconomic conditions and social aspects in the country), criteria describing the e-commerce market in cities, and criteria that assess the impact of the development of the e-commerce market in cities on the environment were assessed. According to the authors' proposal, the relationships between these groups of factors were verified, taking into account the network model of connections. For this purpose, the multi-criteria decision-making method with the use of the PROMETHEE technique has been applied. The research results presented in the paper confirmed that the relations between the analyzed groups of criteria are complex. In most countries, high positions in the rankings containing criteria describing the so-called drivers of the e-commerce market also translate into high places in the order describing this market's development. At the same time, those countries where the e-commerce activity in cities is high present lower environmental conditions. [ABSTRACT FROM AUTHOR]