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Governments all over the world are using information and communication technologies (ICTs) to enable the delivery of their programmes more effectively and efficiently and to increase the participation of the citizens in their governance through their e-government initiatives. The main purpose of this study was to explore issues of access to electronic case files at the Gaborone Magisterial District. Since 2005, the Department of Administration of Justice (AOJ) in Botswana has implemented an electronic Court Records Management System (CRMS) to manage case file records at the high courts and magistrates' courts of Botswana as one of the government's public sector reforms to improve service delivery at the courts. This study used both the quantitative and qualitative approaches with data collected through a questionnaire, document review, interviews with respondents and observation of respondents at the Gaborone Magisterial District as well as at justice stakeholders, which are Department of Public Prosecutions and the Department of Prisons and Rehabilitation. The questionnaire was supplemented with interviews. The study used the Records Continuum Model as lens to examine how electronic case files were used and accessed through the CRMS. The findings of the study revealed inadequate legislation on the management of electronic case files in Botswana. Challenges such as network disruptions, shortage of computers, resistance to change, training and a lack of commitment by staff affected access to court records on the CRMS. The study also established that access to electronic case files was limited to court personnel only. The study recommends the adoption of relevant policies and the provision of adequate infrastructure and remote access to electronic court records by the public and other stakeholders in the justice system in Botswana. Failure to provide online access to court records goes against the spirit of the Botswana National ICT policy and the National Vision 2036, which advocates for digital access to information and community access through the use of ICTs. [ABSTRACT FROM AUTHOR]

Court records are a vital source of information for the judicial system. They are mainly used by legal researchers, legal practitioners and policymakers for decision-making. The invention of modern technology systems has seen courts around the world adopting electronic systems to manage these records. Consequently, records management has gained prominence since a systematic, efficient and organised records management system is crucial in guaranteeing unbiased decisions through trusted records by the courts. The computerisation of court records has its own challenges that may be peculiar to the justice system in any country. The creation, management and preservation of digital records have an impact on policies, standards, copyright, metadata and other technical issues. Although the use of technologies reduces delays, improves economy, efficiency and effectiveness and promotes confidence in the justice system, due process, impartiality and independence should also be carefully taken into account given the nature and importance of the judiciary. This is especially so when structural and procedural changes, such as the ones driven by the introduction of new technologies, take place. Through a review of literature, this paper seeks to examine the implementation of electronic court records management systems in selected African countries with a view to ascertaining whether the intended objectives for their deployment have been achieved. Generally, this study found that justice systems in the selected countries implemented computerised court records systems and derived some benefits as anticipated. However, the implemented systems were confronted with some challenges that can be resolved in due course to ultimately facilitate the systems to enhance delivery of justice. [ABSTRACT FROM AUTHOR]