1. Knowledge Management Implementation in Stages: The Case of Organizations in Brazil.
- Author
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Oliveira, Mírian, Pedron, Cristiane Drebes, and Gastaud Maçada, Antônio Carlos
- Subjects
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COMPETITIVE advantage in business , *KNOWLEDGE management , *CORPORATE culture , *INFORMATION technology , *RESEARCH methodology evaluation - Abstract
The attainment of sustainable competitive advantage is one of the reasons for the adoption of Knowledge Management (KM) in the organizations. Knowledge management implementation is a challenge for the organizations, because it involves the technology adoption, change in the processes and in some cases change in the organizational culture. Several frameworks with intention to guide the adoption of KM are identified in literature, which considers, for example, the attributes for the implementation success or a road map about the procedures to be carried through. However, many of them do not approach the KM as an evolving process, which demands attention to different aspects depending on the characteristics of the organization. The frameworks considered by this research are those which approach KM implementation in stages. In such a way, the goal of this research is to analyze the elements considered in the stage models for KM implementation, comparatively to the reality of two organizations of the information technology sector in Brazil. The research question is: How do the elements considered in the stages models for KM implementation occur comparatively to the reality of two organizations of the information technology sector in Brazil? To answer this question, the research method used is qualitative. The research strategy is the exploratory case study in two organizations in Brazil, both of the Information Technology sector. The data were collected mainly by semi-structured interviews. The main obtained results are: the analyzed organizations are in different stages of KM implementation, this result corroborates with the frameworks that deal with KM implementation as an evolving process; the experience of the analyzed organizations is in accordance to with the stages objectives considered for Lee and Kim (2001) and Lin (2007); when analyzing the elements contemplated in each framework stage, we verify that they do not reflect the experience of the two analyzed organizations; it is necessary to deeply discuss the elements to be contemplated in each stage of the KM implementation, specially the order in which they must be approached in the organization. The results of this research can be useful to academics and practitioners, because it deepens the discussion about frameworks for KM implementation in stages, and also they show the case of two organizations of the information technology sector in Brazil. [ABSTRACT FROM AUTHOR]
- Published
- 2010