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The aim of the bachelor 's thesis was to find out how social counseling is provided in the context of health and social care in medical facilities. The theoretical part of the thesis introduced the basic characteristics of social counseling. In the practical part, research questions were set. To achieve the set goal of the bachelor's thesis, a qualitative research strategy was chosen using the method of questioning and the technique of semi-structured interview. The research group consisted of health and social workers who worked in hospitals in the South Bohemian Region at the time of the research. The semi-structured interviews were recorded in audio form with the consent of the informants and subsequently transcribed. Data analysis was performed by open coding method. The bachelor thesis deals with individual aspects of providing social counseling and introduces the actual state of implementation of social counseling in hospitals from the perspective of health and social workers. The research showed that health and social workers in hospitals provide social counseling mainly to hospitalized clients and their family members, whom they help to solve the current social situation. Social counseling is mainly focused on providing post-hospitalization care. It usually takes place at the patient's bedside or in the office of the health and social workers. The research revealed problems with insufficiently secured privacy in the provision of social counseling to bedridden people, the need to educate the public in the field of social services and also draws attention to the appropriateness of increasing the safety of health and social workers. It will be possible to use the bachelor's thesis as a source of information on the method of providing social counseling in health care facilities in the South Bohemian Region. It will also serve as feedback for individual medical facilities in which the research was conducted.

„Dying belongs to everybody. It´s not a medical thing, it`s a human thing. And the really important Part of enabling people to die well is to accompany them as humans” Dr. Kathryn Mannix Ausgehend von der Annahme, dass Pflegende bei der Betreuung von Menschen in palliativer Situation immer wiederkehrend mit pflegerischen, medizinischen, ethischen, sozialen und kulturellen Beratungsinhalten im gemeinsamen Austausch stehen, soll das Potenzial einer professionellen Pflegeberatung im Handlungsfeld Palliative Care im stationären Bereich betrachtet werden. Zur Bewältigung der wachsenden Zahl an immer älter werdenden Personen und der damit verbundenen komplexen palliativen Betreuung im stationären Setting werden Ressourcen benötigt, die es den Pflegenden ermöglichen, dem erhöhten Pflegebedarf gerecht zu werden. Um diesen Herausforderungen von Palliative Care gewachsen zu sein, wurde im Heimatkrankenhaus der Autorin dieser Arbeit eine palliative Pflegefachberatung in einem stationären Setting für palliative Pflegebedürftige und wegbegleitende Expert*innen implementiert. Aufgrund des Forschungsinteresses werden im Zuge einer empirischen Forschung sechs Expert*innen über die optimierte Nutzung des Potenzials einer professionellen Pflegefachberatung im Handlungsfeld Palliative Pflege, befragt. Based on the assumption that caregivers in the care of people in a palliative situation are in a recurring exchange with nursing, medical, ethical, social and cultural counseling content, the potential of professional nursing counseling in the field of action palliative care in the inpatient setting will be considered. In order to cope with the growing number of aging persons and the complex palliative care in the inpatient setting, resources are needed that enable the caregivers to cope with the increased need for care. In order to meet these challenges of palliative care, a palliative care consultation was implemented in the home hospital of the author of this thesis in an inpatient setting for palliative care patients and accompanying experts. Due to the research interest, six experts are interviewed in the course of an empirical research about the optimized use of the potential of a professional nursing consultation in the field of palliative care. vorgelegt von: Regina Maria Schönböck Masterarbeit Wien, FH Campus Wien 2021

Background: Digitalization and digital technologies are of significance to management consultant firms since they influence them and force them to reshape and improve their business processes. For that purpose, firms can use Business Process Improvements methods, such as process mapping, benchmarking and maturity models. The authors identified multiple gaps in literature which this thesis aims to address. One gap was the lack of literature focusing on the industry of professional service firms, like management consultant firms. Another gap was on a standardized management consulting process, and the knowledge of how digital technologies are being used within it. There was also a lack of knowledge about what performance improvements management consulting firms can expect when using digital technologies in their management consulting process. Lastly, there is no digital maturity model that is focused towards management consultant firms, that can identify management consultant firms' level of digital maturity. Purpose: The purpose of this study was to explore, describe and explain digital technologies used within a standardized management consulting process, expected performance improvements through the use of digital technologies and the levels of digital maturity through a maturity model for management consultant firms. Method: A qualitative study with an exploratory and explanatory research strategy was used. An abductive approach was applied for this multiple case study, which was based on semi-structured interviews with nine different Case Firms. Findings and Conclusion: The results of the study developed a standardized management consulting process including following activities; initial contact, background research, current status assessment, present project plan, developing solution, closing project by implementing solution and follow up, feedback and lessons learned. Across the standardized consulting process, the firms used technology types of artificial intelligence, analytical applications, cloud computing, automation and web-based applications. The digital technologies are used for collecting information, collaborative presentations, communicating, collaborating to develop consulting solutions, storing and managing documents, managing projects, tracking time, analysing information, developing and sharing insights, and customer relationship management. Seven key categories of performance were identified, which could be improved through the use of digital technologies. The categories include improved knowledge transfer, increased efficiency, measurable value based impact to client, increased quality of consulting, increased competitive advantage, improved knowledge management, increased client reaction and satisfaction. Each of these categories of performance improvements can be further categorized into improvements of efficiency and effectiveness for the consulting process. Improvements in efficiency relate to improvements in the utilization of resources. Improvements in effectiveness relate to improvements in quality of the resulting client solution. The study defined four levels of digital maturity for management consultant firms, including researchers, beginners, adopters and leaders. The key dimensions for assessing their digital maturity include culture, strategy, organization and operations, technology and insights. Across the dimensions there are 15 sub-dimensions and 52 statements for self-assessing digital maturity. The maturity model may be applied by future management consultant firms for benchmarking position within the industry and identifying gaps, opportunities and vision for improvement in their own consulting process and performance through leveraging digital technologies.

This diploma thesis entitled "Possible Use of Career Counseling in Secondary school" focuses primarily on the possible way of introduction of career counseling into secondary schools that are within the czech standard eduacational system. The aim of this diploma thesis is to analyze both the possibilities of use and ways of realization of career counseling in secondary schools, which is now provided primarily within educational counseling. Aim of the thesis was, based on given research assumptions, to analyze opinions of both students and educational counselor on the level of services provided by the career counseling in secondary school. The first part of the thesis will discuss terms related to the area of career counseling and professional orientation of students. It will also analyze occupation selection theories and career development of students, aspects of counseling process, and it will also list knowledge about adolescence period. There will also be identified those subjects and institutions providing career counseling servises that are situated in the Czech Republic. The research part of the thesis will focus on the topic of career counseling itself, more specificly on its concrete form in one selected secondary school which is part of czech standard educational system. A questionnaire...

Bakgrund: I takt med att antalet miljonärer ökat i Sverige har antalet private banking-kunder ökat. Private bankings främsta syfte är att genom rådgivning uppnå kundens finansiella mål, utan att falla i psykologiska fallgropar. För att kunna upprätthålla en effektiv rådgivning krävs en djupare kunskap om förekomsten av psykologiska fallgropar och deras påverkan på rådgivningsprocessen inom private banking.Syfte: Syftet med uppsatsen är att kartlägga private banking rådgivares kännedom och strategier inom rådgivningsprocessen med fokus på problematiken med anchoring och framing. Uppsatsen syftar även till att, med utgångspunkt i ämnets relevanta teorier och tidigare forskning, analysera och utvärdera hanteringen av anchoring och framing i rådgivningsprocessen inom private banking.Genomförande: Uppsatsens explorativa tillvägagångssätt och kvalitativa ansats kombinerar en litteraturstudie med intervjuer och tester med tio verksamma rådgivare inom private banking. Den insamlade empirin utgör grunden för kartläggningen av private banking rådgivarnas kännedom och strategier i rådgivningsprocessen kopplat till problematiken kring anchoring och framing. En kartläggning som tillsammans med ämnets relevanta teorier och tidigare forskning analyseras och utvärderas för att addera mervärde till rådgivningsprocessen.Slutsats: Anchoring och framing förekommer inom rådgivningsprocessens samtliga delar och hanteras omedvetet av private banking rådgivarna. Rådgivarna har en låg ingående kännedom om fenomenen anchoring och framing men banken har ett intresse i att fördjupa sin kunskap inom forskningsområdet. Anchoring och framing är inte ett problem av avgörande bemärkelse vid rådgivning inom private banking. Background: As the number of millionaires increased in Sweden, the number of private banking clients increased. The primary purpose within private banking is to achieve the client's financial goals through advising, without falling into psychological biases. In order to maintain an effective consulting requires a deeper knowledge of the existence of the psychological biases and their impact on the consulting process in private banking.Aim: The purpose of this thesis is to identify private banking advisers knowledge and strategies in the consulting process with a focus on the problematics of anchoring and framing. The thesis also aim to, based on relevant theories and previous research, analyze and evaluate the handling of anchoring and framing in the consulting process in private banking.Completion: The thesis exploratory and qualitative approach combines a literature review with interviews and tests with ten active advisers within private banking. The collected empirical data form the chart of private banking advisers knowledge and strategies in the consulting process with focus on the problematics of anchoring and framing. A chart which together with relevant theories and previous research is analyzed and evaluated in order to add value to the consulting process.Conclusion: Anchoring and framing exists in all parts of the consulting process and the private banking advisers handled their existence unconsciously. The advisers have a low ingoing knowledge of the phenomena anchoring and framing, but the bank has an interest to deepen their knowledge of the research field. Anchoring and framing is not an issue of vital sense in consulting process within private banking.

Este proyecto tiene como fin desarrollar un Modelo de Gestión del Conocimiento para el proceso de fortalecimiento a la Micro y Pequeña Empresa (MYPE) del Servicio Nacional de Aprendizaje – Regional Santander. El trabajo parte con una descripción acerca de la pertinencia de un modelo que registre, divulgue y desarrolle la información que se obtiene en las asesorías realizadas a las empresas, para contribuir con la competitividad de la región. En el desarrollo de la propuesta, se exponen los principales aspectos o características que comprenden un modelo de gestión del conocimiento y se relacionan diferentes ejemplos a nivel nacional e internacional. El modelo definido comprende cuatro ejes principales que son: el Aprendizaje Organizacional, derivado de las experiencias exitosas del proceso de consultoría; el Capital Intelectual, que valora los conocimientos y demás recursos intangibles de la organización que son capaces de generar valor; el uso de las Tecnologías de Información como herramientas colaborativas para la gestión y mejora continua; el intraemprendimiento como un factor primordial para fomentar iniciativas en los miembros del equipo. Por último, se realiza la socialización del modelo, expresando su adaptación a los lineamientos institucionales y la posibilidad de ser implementado. Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) 1. ESPECIFICACIONES GENERALES DEL PROYECTO DE INVESTIGACIÓN 7 2. FORMULACIÒN Y JUSTIFICACIÓN DEL PROYECTO 7 3. OBJETIVOS 12 3.1. Objetivo General 12 3.2. Objetivos Específicos 12 4. MARCO TEÓRICO 13 4.1. Gestión del Conocimiento 13 4.2 Estado del Arte 34 5. METODOLOGÍA 44 6. CRONOGRAMA DE ACTIVIDADES 45 7. RECURSOS REQUERIDOS PARA LA INVESTIGACIÓN 49 8. RESULTADOS 50 8.1. Diagnóstico del estado actual del proceso 50 8.2. Modelo de Gestión del Conocimiento 55 8.3. Socialización del modelo 63 9. CONCLUSIONES 65 10. RECOMENDACIONES 67 REFERENCIAS BIBLIOGRÁFICAS 68 Maestría This Project aims to develop a Knowledge Management Model for the process of strengthening the micro and small enterprise (MSE) of the National Apprenticeship Service – Regional Santander. This work starts with a description of the relevance of a model that record, report and develops the information obtained in advising the companies, contributing to the competitiveness of the region. In the development of the proposal, we present the main features and characteristics that comprise a knowledge management model and related examples in the national and international level. The model contains four main areas: Organizational Learning, derived from the successful experiences of the consulting process, the Intellectual Capital, which values knowledge and other intangible resources of the organization that are able to create value, the use of Information Technology as collaborative tools for the management and continuous improvement, the Intra-entrepreneurship as a major factor in promoting initiatives team members. Finally, the model is socialized, expressing its adaptation to institutional guidelines and the possibility of being implemented.

Atliekant tyrimą nustatytas taikomų žemės ūkio konsultavimo metodų tinkamumas Marijampolės apskrityje. Naudoti indukcijos ir dedukcijos, mokslinės literatūros analizės ir sintezės, anketinės apklausos, palyginimo, grafinio vaizdavimo ir duomenų sugretinimo metodai. Kaip mažiausiai tinkami žemės ūkio konsultavimo metodai yra paskaita, laiškai, knygos, lankstinukai, užduočių demonstravimas, instruktavimas, o labiausiai tinkami – radijo laidos, grupinis darbas, vizitai į ūkius, straipsniai spaudoje, abipusė diskusija, grupinė diskusija. Konsultantų nuomone ūkininkų konsultavimas yra specifinė veikla, kuri Marijampolės apskrityje pasižymi 4 pagrindiniais bruožais: ūkininkų konservatyvumas; reikalingi skubūs atsakymai į staiga pateiktus klausimus; konsultacijų sezoniškumas; dažnai sprendžiamos praktinės problemos, kurioms sunku surasti atsakymus teorijoje. Sudaryta žemės ūkio konsultavimo metodų tinkamumo vertinimo metodika galėtų būti lengvai pritaikoma kiekvieno konsultanto darbe atliekant klientų apklausą ir analizuojant konsultavimo procesą. Žemės ūkio konsultavimo metodo taikymo tinkamumo lygis, leidžia įvertinti konsultavimo metodus kiekybiškai ir palyginti tarpusavyje. Analizė sudaro galimybes tobulinti konsultavimo procesą ir konsultantų programas. Agricultural consulting method is a reliable way of giving information of a qualified person to a farmer, seeking to distinguish a problem and recommend the alternatives to solve it. The approval of the agricultural consulting method directly depends on the fact if the opinion of a consultant and a client is similar. The empiric research model has been chosen to investigate the approval of using the agricultural consulting methods in Marijampolė region. Two questionnaires for the consultants and the farmers with simpler questions have been chosen. The aim of the empiric method was to find out which methods were the most suitable for the respondents, what was the opinion of the farmers about these methods and to know if the consultants pay attention to the farmer’s needs. The paper upon analyzing agriculture consultation methods applied in Marijampolė region according to the prepared methodology relevance of agriculture consultation methods has been calculated. Recommendations for improvement of agriculture consultation method have been presented for the methods at the lowest relevance level. With respect to these recommendations consultants could improve relevance level and this would directly influence success of the consultation too

В статье представлены концептуальные основы логической модели консалтинга, предложена ее структура, рассмотрено содержание элементов логической модели консалтинга, реализуемой в рыночных условиях, позволяющей обеспечить стабильное развитие бизнеса и повысить эффективность управленческих решений, сформулирована миссия консалтинга, дано понятие процесса консалтинга. The article analyses conceptual basics of the logical consulting model implemented in the market conditions. This model helps to provide stable business development and to increase the effectiveness of managerial decisions. The mission of consulting is formulated and the notion of consulting process is defined.

International audience; To date there is still a need of knowledge and literature on CEO's socialization process. Indeed more research works focus on socialization, as well as the employee integration phase in the company (Perot, Lacaze...) or the corporate buyer (Deschamps, Siegel, Boussaguet...). Similarly, the consultants are very active in accompanying buyers or entrepreneurs, but few on the CEOs incoming. Thus, we find a lot of work on organizational socialization, but few are focused on CEOs, although their role, function and integration are complex and specific. This paper is aimed at analyzing the organizational socialization process of CEO and to propose a model of organizational socialization of the leader (OSL). Our aim is thus to help consultants better anticipate and support the new CEO through better understanding this phenomenon because, as pointed out by Prax (2005) "one can't replace someone overnight". An overview of extant literature allows a better understanding of the socialization concept and the organizational socialization theory and in particular the resulting concept of organizational socialization of the employee (OSE) (Section 1). A second review highlights various definitions and typologies connected with the leader's position (Section 2). Our proposed model of organizational socialization and engineering of the leader strategic integration (OSL) as well as the methodology used to test the variables of this model will be presented in section 3.