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Modern software systems are able to record vast amounts of user actions, stored for later analysis. One of the main types of such user interaction data is click data: the digital trace of the actions of a user through the graphical elements of an application, website or software. While readily available, click data is often missing a case notion: an attribute linking events from user interactions to a specific process instance in the software. In this paper, we propose a neural network-based technique to determine a case notion for click data, thus enabling process mining and other process analysis techniques on user interaction data. We describe our method, show its scalability to datasets of large dimensions, and we validate its efficacy through a user study based on the segmented event log resulting from interaction data of a mobility sharing company. Interviews with domain experts in the company demonstrate that the case notion obtained by our method can lead to actionable process insights., Comment: 36 pages, 17 figures, 1 table, 45 references. arXiv admin note: substantial text overlap with arXiv:2204.04164

Among the many sources of event data available today, a prominent one is user interaction data. User activity may be recorded during the use of an application or website, resulting in a type of user interaction data often called click data. An obstacle to the analysis of click data using process mining is the lack of a case identifier in the data. In this paper, we show a case and user study for event-case correlation on click data, in the context of user interaction events from a mobility sharing company. To reconstruct the case notion of the process, we apply a novel method to aggregate user interaction data in separate user sessions-interpreted as cases-based on neural networks. To validate our findings, we qualitatively discuss the impact of process mining analyses on the resulting well-formed event log through interviews with process experts., Comment: 15 pages, 10 figures, 1 table, 18 references

Process mining is a scientific discipline that analyzes event data, often collected in databases called event logs. Recently, uncertain event logs have become of interest, which contain non-deterministic and stochastic event attributes that may represent many possible real-life scenarios. In this paper, we present a method to reliably estimate the probability of each of such scenarios, allowing their analysis. Experiments show that the probabilities calculated with our method closely match the true chances of occurrence of specific outcomes, enabling more trustworthy analyses on uncertain data., Comment: 12 pages, 7 figures, 4 tables, 11 references

The real-time prediction of business processes using historical event data is an important capability of modern business process monitoring systems. Existing process prediction methods are able to also exploit the data perspective of recorded events, in addition to the control-flow perspective. However, while well-structured numerical or categorical attributes are considered in many prediction techniques, almost no technique is able to utilize text documents written in natural language, which can hold information critical to the prediction task. In this paper, we illustrate the design, implementation, and evaluation of a novel text-aware process prediction model based on Long Short-Term Memory (LSTM) neural networks and natural language models. The proposed model can take categorical, numerical and textual attributes in event data into account to predict the activity and timestamp of the next event, the outcome, and the cycle time of a running process instance. Experiments show that the text-aware model is able to outperform state-of-the-art process prediction methods on simulated and real-world event logs containing textual data., Comment: 14 pages, 4 figures, 5 tables, 16 references

The discipline of process mining aims to study processes in a data-driven manner by analyzing historical process executions, often employing Petri nets. Event data, extracted from information systems (e.g. SAP), serve as the starting point for process mining. Recently, novel types of event data have gathered interest among the process mining community, including uncertain event data. Uncertain events, process traces and logs contain attributes that are characterized by quantified imprecisions, e.g., a set of possible attribute values. The PROVED tool helps to explore, navigate and analyze such uncertain event data by abstracting the uncertain information using behavior graphs and nets, which have Petri nets semantics. Based on these constructs, the tool enables discovery and conformance checking., Comment: 11 pages, 6 figures, 1 table, 16 references

The strong impulse to digitize processes and operations in companies and enterprises have resulted in the creation and automatic recording of an increasingly large amount of process data in information systems. These are made available in the form of event logs. Process mining techniques enable the process-centric analysis of data, including automatically discovering process models and checking if event data conform to a given model. In this paper, we analyze the previously unexplored setting of uncertain event logs. In such event logs uncertainty is recorded explicitly, i.e., the time, activity and case of an event may be unclear or imprecise. In this work, we define a taxonomy of uncertain event logs and models, and we examine the challenges that uncertainty poses on process discovery and conformance checking. Finally, we show how upper and lower bounds for conformance can be obtained by aligning an uncertain trace onto a regular process model., Comment: 39 pages, 12 figures, 10 tables, 44 references. arXiv admin note: text overlap with arXiv:1910.00089