1. Conversation Concepts: Understanding Topics and Building Taxonomies for Financial Services
- Author
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Rajdeep Sarkar, Paul Buitelaar, Siddharth Narayanan, John P. McCrae, Bianca Pereira, Pranab Mohanty, and Saurav Karmakar
- Subjects
Computer science ,media_common.quotation_subject ,relation extraction ,Context (language use) ,term extraction ,02 engineering and technology ,financial services ,FinTech ,020204 information systems ,Taxonomy (general) ,0202 electrical engineering, electronic engineering, information engineering ,Use case ,Conversation ,natural language processing ,Financial services ,media_common ,lcsh:T58.5-58.64 ,lcsh:Information technology ,business.industry ,Relationship extraction ,Data science ,taxonomies ,knowledge graphs ,Knowledge graph ,020201 artificial intelligence & image processing ,business ,Information Systems - Abstract
Knowledge graphs are proving to be an increasingly important part of modern enterprises, and new applications of such enterprise knowledge graphs are still being found. In this paper, we report on the experience with the use of an automatic knowledge graph system called Saffron in the context of a large financial enterprise and show how this has found applications within this enterprise as part of the “Conversation Concepts Artificial Intelligence” tool. In particular, we analyse the use cases for knowledge graphs within this enterprise, and this led us to a new extension to the knowledge graph system. We present the results of these adaptations, including the introduction of a semi-supervised taxonomy extraction system, which includes analysts in-the-loop. Further, we extend the kinds of relations extracted by the system and show how the use of the BERTand ELMomodels can produce high-quality results. Thus, we show how this tool can help realize a smart enterprise and how requirements in the financial industry can be realised by state-of-the-art natural language processing technologies.
- Published
- 2021
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