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Purpose While research has confirmed the feasibility and validity of delivering clinical swallowing evaluations (CSEs) via telepractice, challenges exist for clinical implementation. Using an implementation framework, strategies that supported implementation of CSE services via telepractice within 18 regional/rural sites across five health services were examined. Method A coordinated implementation strategy involving remote training and support was provided to 18 sites across five health services (five hub and spoke services) that had identified a need to implement CSEs via telepractice. Experiences of all 10 speech-language pathologists involved at the hub sites were examined via interviews 1 year post implementation. Interview content was coded using the Consolidated Framework for Implementation Research (CFIR) and constructs were rated for strength and direction of influence, using published CFIR coding conventions. Results Services were established and are ongoing at all sites. Although there were site-specific differences, 10 CFIR constructs were positive influencing factors at all five sites. The telepractice model was perceived to provide clear advantages for the service, and clinicians were motivated by positive patient response. Strategies used to support implementation, including having a well-organized implementation resource and an external facilitator who worked closely with the local champions, were highly valued. Two CFIR constructs, Structural Characteristics and Available Resources , were challenges for all sites. Conclusions A complex interplay of factors influenced service implementation at each site. A strong local commitment to improving patient care, and the assistance of targeted strategies to support local implementation were viewed as central to enabling implementation.

Purpose The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS) amongst Jordanian banks. This study extends the investigation by assessing the influence of knowledge or information quality on KMS usage. This study aims to assess whether knowledge or information quality is significantly correlated to system compatibility, relative advantage and complexity (technological antecedents). Design/methodology/approach The study model was developed by using Rogers’ diffusion of innovation (DOI) theory, on which seven hypotheses were developed. To examine these research hypotheses, a self-administered questionnaire was carried out with 341 decision makers who are using the KMS to perform their job-related activities. Structural equation modelling analysis of moment structures software was used for data analysis. Findings The findings revealed that decision makers usage of the implemented KMS’s is affected significantly by relative advantages, system complexity and knowledge quality, but not system compatibility. Moreover, the findings showed that knowledge quality is significantly correlated with DOI technological antecedents. Practical implications Bank managements are now in a better position to understand what kind of resources and supports are needed to achieve the maximum pay-off from KMS usage within their banks. This study has proved that it is not sufficient for Jordanian banks to focus solely on the system quality; they must also take the quality of knowledge or information (system output) as a critical factor that can affect their investments in KMS’s. Originality/value This study is one of the limited conducted studies to investigate the importance of KMS usage and related antecedents in the Arab world; particularly, in the context of the Jordanian banking sector. The findings of this study have contributed to the Jordanian financial sector for its vital evaluation of the KMS actual usage behaviour. Findings can be used by the Jordanian ministry of finance to improve the understanding of the factors influencing KMS usage in the financial sector. This study has contributed to reducing the gap of DOI literature amongst developed and developing countries, particularly in the Jordanian context.

Objective: The objective of this study was to evaluate a digital dictation system (DDS) that has been implemented in a large health service. The data collected in this study was used to understand the overall uptake and performance of the system and consequently improve the quality of care delivered by the organisation. Methods: A mixed method research design was used in this study. Clinicians and Medical Transcriptionists using the DDS across the two campuses of the health service over a period of four months, were surveyed to assess the extent to which the implementation of the DDS is fulfilling its purpose. In addition, system usage statistics, project implementation documents and user support emails were also analysed. Results: This study utilised an existing comprehensive and validated evaluation framework, the Human, Organisation and Technology Fit (HOT-Fit) framework. Human fit: 79.55% (n=35) of Clinicians and 33.33% (n=2) of MTs reported an overall satisfaction with the DDS. Organisation fit: The document analysis revealed that the DDS selected aligned best with current organizational IT strategies and was an easy fit with existing practices. Technology fit: An overall satisfaction of 53.49% (n=23) from the Clinicians and 16.67% (n=1) from the MTs was reported on the DDS. Out of 22 issues lodged regarding the system, 77.27% (n=17) issues met the Service Level Agreement (SLA). Conclusions: The overall findings of the study suggest that, the DDS was a good fit within the organisation in terms of Human fit and Organisation fit. In terms of Technology fit there existed some technical issues on the end-user level due to the system being new to the end users. To overcome this and facilitate the smooth functioning of the DDS, effective communication with the vendor and other relevant stakeholders was recommended so that end users i.e. the Clinicians and MTs understand the system, its functionality and their role in providing timely and high-quality information for clinical care.

Background: Firms recently rely on enterprise systems, such as enterprise resource planning (ERP), to integrate, automate, and support business strategy and operations. However, uncertain environments require firms continuously adapt their ERP systems to meet changing business demands in the post-implementation stage. What capability can drive ERP post-implementation adaptation (PIA) deserves further research. Based on the dynamic capabilities view, we propose that dynamic IT capabilities for ERP, namely IT sensing, IT learning, IT integration, and IT coordination capability, can drive ERP-PIA. Method: A cross-sectional and matched-pair mail survey of both business and IS executives was administrated for collecting data from the top 1,000 manufacturing firms in Taiwan. Partial least squares structural equation model (PLS-SEM) was constructed for measurement validation and hypotheses testing. Results: Based on 128 samples (74 firms), our findings demonstrate the importance of the dynamic IT capabilities for achieving higher levels of ERP-PIA. ERP-PIA can facilitate greater organizational benefits from system use. Conclusions: This study conceptualizes and empirically demonstrates the importance of ERP-PIA, which provides a specific example of IT/IS adaptation. This study also conceptualizes dynamic IT capabilities for ERP, and theorizes how these capabilities interact to enable firms to adapt ERP systems to fulfill the emergent demands. This study improvs the understanding of the roles of dynamic IT capabilities for ERP in enabling ERP-PIA and organizational benefits through a richer theoretical framing than that of prior studies.

Our understanding of relevant internal controls at the post-implementation phase remains limited in spite of general guidance from professional frameworks or standards. In this study, based on the COBIT 5 framework, we reviewed 56 studies from relevant academic journals from 1998 to 2014 to form an initial list of information technology (IT) internal control items for the post-implementation phase of enterprise resource planning (ERP) systems. An expert survey was conducted to validate the list, and 45 control items were ranked using the Delphi method. The proposed items may assist companies and auditors in focusing on essential internal control issues during the ERP system post-implementation phase.

The study investigates critical factors which are important to evaluate enterprise resource planning (ERP) in the post-implementation stage. A conceptual framework is proposed with a set of relevan...

We study efficient auction design for a single indivisible object when bidders have interdependent values and non-quasilinear preferences. Instead of quasilinearity, we assume only that bidders have positive wealth effects. Our setting nests cases where bidders are ex ante asymmetric, face financial constrains, are risk averse, and/or face ensuing risk. We give necessary and sufficient conditions for when there exists an ex post implementable and (ex post Pareto) efficient mechanism. Necessary and sufficient conditions for the existence of efficient ex post implementable mechanisms differ between the case where the object is a good and when the object is a bad. In the good setting, there is an efficient ex post implementable mechanism if there is an efficient ex post implementable mechanism in a corresponding quasilinear setting. This result extends established results on efficient ex post equilibria of English auctions with quasilinearity to our non-quasilinear setting. Yet, in the bad setting (i.e. a procurement auction) there is no mechanism that has an ex post efficient equilibrium if the level of interdependence between bidders is sufficiently strong. This result holds even if bidder costs satisfy standard crossing conditions that are sufficient for efficient ex post implementation in the quasilinear setting.

As with many hospitals, NKI-AVL is eager to improve patient access through intelligent capacity investments. To this end, the hospital expanded its operating capacity from five to six operating rooms (ORs) and redesigned their master surgical schedule (MSS) in an effort to improve utilization and decrease hospital-wide congestion; an MSS is a cyclical schedule specifying when surgical specialties operate. Designing an efficient MSS is a complex task, requiring commitment and concessions on the part of competing stakeholders. There are many restrictions which need to be adhered to, including limited specialized equipment and physician availability. These restrictions are, for the most part, known in advance. The relationship between the MSS and the ward, however, is not known in advance and is plagued with uncertainties. For example, it may be known which patient type will be admitted to the ward after surgery; however, the number of patients changes from week to week, and it is not known with certainty how long each patient will stay in the hospital. Inpatient wards, furthermore, are one of the most expensive hospital resources and can be a major source of hospital congestion, as many departments rely on inpatient wards to receive and treat their patients prior to discharge from the hospital (e.g., the emergency department). This congestion leads to long waiting times for patients, patients receiving the wrong level of care, and extended lengths of stay for patients. Well-designed surgical schedules which take into account inpatient ward resources lead to reduced cancellations and higher and balanced utilization. We observed that peaks in the ward occupancy are particularly dependent on the MSS, and, as a result, ward occupancies can be leveled through careful MSS design. Avoiding peaks and leveling ward occupancy across weekdays makes staff scheduling easier and limits the risk of exceeding capacity, which causes congestion and perpetuates inefficiencies throughout the hospital. Working with NKI-AVL we developed an operations research model to support the redesign of their MSS. The redesigned MSS improved the use of existing ward resources, thereby allowing an additional operating room to be built without additional investments in ward capacity. A post implementation review of bed-use statistics validated our model’s projections. The success of the project served as proof-of-concept for our model, which has since been applied in several other hospitals.

Enterprise Resource Planning (ERP) systems influence organisational performance and business strategies significantly. However, identifying, managing, and realising expected benefits of ERP is challenging. The existing ERP research has largely focused on the implementation phase leaving post-implementation development understudied. Yet, post-implementation development ensures continuing benefits. This paper documents a single-case study on benefits realisation in post-implementation ERP development. The results imply that benefits realisation practices can improve job satisfaction while lack of it can lead to unused solutions. Outdated and evolved business processes, complicated further by workarounds, hinder on-going ERP development. Consequently, benefits realisation is hindered as well. Moreover, when subsidiaries are unable to identify new benefits on their own and while the benefits may even vary from one subsidiary to another, the complexity of benefits realisation increases. Altogether, the article highlights four empirical findings on issues influencing post-implementation benefits realisation and four issues on post implementation ERP development in general.

FIR channels are widely utilized in the field of Digital Communications specifically in the IF phases of the receiving end. FIR channels are in all respects generally utilized in Software defined Radio to achieve the desired IF frequency. It helps in furnishing with great rejection, without changing equipment in a communication framework. Multipliers are basic design sections of most forefront processor designs and architectures. Vedic Algorithm to structure processors has been executed by a couple of makers and the results are much optimized and promising. This research work proposed the most essential utilization of a Vedic Multiplier in the structuring of a Finite Impulse Response Filter. The different post implementation elements of the created filter design are evaluated to validate the proposed design.

Requirement Analysis pertains to extracting the requirement out of the heaps of information that the Business analyst has acquired from various stakeholders and Requirement communication or documentation is putting it down in a form that is easily understood by the stakeholders, development and testing teams. Starting from Requirements gathering, Requirements management, Solution assessment, validation, testing to the final go live. Once the solution is implemented and user acceptance is completed. The solution is evaluated for how it is being used, what is the positive effect of solution implementation, what is the negative impact of solution implementation. Solutions may be adapted, changed or partially used by the users , manual processes might still be followed, redundant information may still be captured manually, these need to be studied and analyzed to understand why this is happening and can this be resolved, and can the adoption of new solution be increased. This paper focuses on what precedes the implementation and what follows the implementation in the post implementation evaluation phase.

Enterprise Resource Planning (E.R.P.) systems are becoming popular among institute of higher education. This study is oriented to the afterwards of the problems faced by the management and their support staff and students in respect of the issues related to the successful implementation of the educational ERP (e_ERP) software in the sector of the higher education institution (H.E.I.). This research study goes on to define the relationship between the different variables of the e_ERP system.

Purpose The purpose of this paper is to present a new approach for assessing the status of alignment between organizations and enterprise resource planning (ERP) systems—more friendly and quantitatively. Design/methodology/approach An issue-based ERP assessment model is invented based on thorough literature review and empirical data from three Japanese companies. A modified Cartesian coordinate system is adopted to link the alignment criteria and the system maintenance activities. Findings The findings prove the feasibility of the model and reveal the variation of ERP alignment in a visualized way. It is also indicated that the utilization of the issue-based ERP assessment model is a more convenient method to help the organizations to pinpoint the status of the ERP alignment. Originality/value This is the first approach to measuring the business–information technology alignment visually. One major implication of this research is to provide an easy assessment method which may encourage organizations to do evaluations regularly. The information accumulated by regular assessment can further pinpoint the perfect time to make decisions and provide essential evidence for decision makings, such as when to expand or retire the current system. From the academic perspective, this model provides a new approach to evaluating the assimilation of organizations and ERP systems.

Problem: Simulation is a cornerstone of paramedic pedagogy. It facilitates a learning-centred approach which explicitly links the learning and teaching environment to the real world and enables the student to construct new understandings of paramedic practice threshold concepts. Although the benefits of simulation in medical and health education have been well researched, there is a paucity of research into how to deliver simulation using immersive media (IM) due to its recency as a strategy in paramedicine. This study explored student feedback of simulations using IM to improve the efficacy of learning activities designed for the recently commissioned University of the Sunshine Coast (USC) immersive simulation studio. Method: Feedback was taken using a modified Nominal Group Technique (NGT) consensus method post implementation of an IM strategy. Participants were second year students of the Bachelor of Paramedic Science program at USC who had undertaken simulation using immersive media in 2015. Results: The research has revealed the value of listening to the student voice in enhancing simulation design. Two major themes arose regarding the value of IM according to students. Firstly, the students perceived that benefits were derived from the closer approximation of an authentic practice environment through the use of immersive media. Secondly, that students felt that the immersive style allowed them to practice of a broader range of technical and non-technical skills than in a conventional classroom. Conclusion: IM was perceived as a positive experience by students as they reported IM to be more engaging, increasing their confidence, situational awareness and improved their non-technical skills. The USC paramedic program will continue to develop the IM strategy as a signature pedagogy.

An innovative framework to support identification and assessment of ERP post-implementation modifications.Identify impact of proposed modifications based on a meta-model of ERP entity dependencies and mechanisms for impact propagation on the design time structure and run time business operations.A software tool is proposed that implements the framework and is instantiated for two pseudo-real ERP installations.Framework tested with ERP experts to assess fit for purpose and user satisfaction. ERP systems evolve in the post-implementation phase because of changing business requirements. Post-implementation changes are likely to decrease the quality of ERP systems and of the data that they use, which negatively impacts organisational performance. We propose a framework for impact analysis of ERP post-implementation modifications. Our framework allows mapping dependencies among ERP system components and, based on these dependencies, automatically assessing the impact of a proposed change on both the design-time structure and run-time landscape of the system through a novel set of impact metrics. The framework also provides semi-automatic support to safely terminating the running process instances affected by change. The framework is evaluated with expert users in two pseudo-real ERP system implementations.

Motivation and Background: The findings from review of extant literature indicated that the actual impact of ERP is generally seen and felt by an organizations during its post implementation stage. It is in this stage that the organizations commence on their journey of using the ERP systems, and start relating to its utility for the activities and processes being carried out by the employees. It is therefore, essential for the organizations to effectively manage the performance of the ERP system in the post implementation stage to deliver expected benefits to the business. Accordingly, it is important to study and understand various influences prevailing upon the ERP system during the post implementations stage and use the knowledge to ensure better managing the deliverables of ERP systems, therein. Evidence from the past studies suggest that the different business settings have varied notable influences on the ERP implementation across phases. The Higher Education Sector in India is growing at a pace, seen never before, and the need to respond to competition pressures, student acquisition, renewed needs of students, and other stake holders, regulatory impositions by the government, globalization. These are few of the many reasons prompting the Higher Education Institutions (HEIs) to consider and implement solutions to help them respond to these changing needs so as to better deliver stakeholder’s expectations and satisfaction. Productivity of users in the ERP post implementation stage plays an important role in ensuring performance and success of the ERP systems. Guided by the above observations, this paper, through an empirical study, investigates the influence of gender and the period of ERP operations post its implementation, on the productivity of users, across higher education institutions, in an Indian context.

International audience; In this short essay, I revisit the idea of robust mechanism design explicitly taking into account that it may be hard to access the beliefs held by agents in previous plays of the mechanism. I propose modelling such an environment using the apparatus of the analogy-based expectation equilibrium with payoff-relevant analogy partitions. Such an approach allows to move away from impossibility results that arise with ex post implementation.

We study full surplus extraction and implementation in dynamic environments. We exploit intertemporal correlations of agents' types to construct within-period ex post incentive compatible mechanisms. First, we formulate one-shot environments, in which a single agent has a hidden type and the planner observes a public signal about the agent's type after a type-contingent allocation is chosen. We propose necessary and sufficient conditions for full surplus extraction (strong detectability) and for implementability of the targeted allocation rule (weak detectability) in this one-shot problem. We decompose the general dynamic problem into one-shot problems, and obtain sufficient conditions for surplus extraction and implementation.

The existing studies of Enterprise Resource Planning (ERP) are primarily focusing on the adoption and implementation stages, the post-implementation stage has received less attention in comparison. However, most enterprises have been struggling under the post-implementation stage. This work aims to review the state-of-the-art issues of ERP in the post-implementation stage, including communication, legacy system, collaboration, and the manager is hard to monitor the performance. Based on the Design Science (DS) method, we highlight how to offset the lack of an ERP system and ECS according to the guidelines of DS, and show the exhaustive steps for implementing the artifact-SuccERP. Our research is rigorous and interpretive by considering the steps of the DS and the functions of Software Engineering. Further, we explore multiple ERP systems to summarize the difference in authentication, initial data, and specific procedures aspects, after that, we consider the two most popular procedures (order creation and bill of purchase creation) as examples to demonstrate and evaluate the proposed artifact—SuccERP in the result. We propose the complete and practical research for solving the issues from previous theoretical results of an ERP, and to show experimentally that the proposed SuccERP is easy to maintain by applying the Cyclomatic Complexity and the Maintainability Index as metrics. This study is a milestone that allows ERP research to move from the theoretical stage to integrating, creating things that serve a human purpose, and dealing with the issues presented by previous works practically.

SummaryBachground: Sample classification and registration have been recognized as important and time-consuming processes in laboratories. There is increasing pressure on laboratories to automate processes due to intense workload and reduce manual procedures and errors. The aim of the present study was to evaluate the positive effects of an automatic tube registration and sorting system on specimen processing.Methods: An automatic tube registration and sorting system (HCTS2000 MK2, m-u-t AG, Wedel, Germany) was evaluated. Turnaround time (TAT), rate of sample rejection and unrealized tests were examined 12 months pre- and post-implementation of the automatic tube sorting and registration system.Results: The mean TAT of routine chemistry immunoassay, complete blood cell count (CBC) and coagulation samples were significantly improved (P0.05).Conclusions: By reducing delays and errors in the preanalytical processing and sorting of samples, significant improvements in specimen processing were observed after implementation of the system. These results suggest that an automatic tube registration and sorting system may also be used to improve specimen processing in a higher-volume core laboratory.

In recent years universities have had to make challenging decisions with respect to the choice of their library management system (LMS), and the best support framework required. With demands on return on investment and systematic organizational changes, leading in some circumstances to leaner approaches to library workflows, some universities are deciding to move away from on-site hosted proprietary LMSs to open source (OS) solutions. This article provides an overview of Staffordshire University’s development of an integrated support framework for Koha, an off-site hosted OS LMS, which the University implemented in 2011. Beginning with the history of the development of Koha, it will go on to describe the cultural and organizational changes Staffordshire underwent post implementation to provide an integrative support model, which includes its vendor, the OS community, staff at the University and the evolving role of the systems librarian.

During Learning from Error (LFE) training in the Simulation Suite it became apparent that many staff were not aware of the crucial steps in how to manage patients whilst waiting for the emergency teams to arrive. Adapting the emergency folder idea currently in use in theatres would be one way of enabling rapid access to management algorithms/protocols and at the same time facilitating effective communication, decision making, team work, team leadership and situational awareness Therefore the aim of this project was to provide staff with speedy access to an emergency algorithms to support clinical management during emergency situations. A pack of the most common emergency algorithms/protocols was piloted within the simulation suite and 5 adult wards to assess if ward staff thought this was a helpful tool. Baseline data was sourced by the simulation technician visiting wards and asking staff to access two typical emergency algorithms – only available on the trust intranet site – Anaphylaxis treatment and post falls protocol. The time taken for staff to do this was recorded. Packs of emergency algorithms were then supplied to the wards and the simulation technician then revisited each ward and asked staff to access the algorithms again. The time taken to locate the algorithm reduced markedly in all areas and with both algorithms thus – Anaphylaxis algorithm pre implementation –>7.5 min, post implementation 4.9 min, post implementation

This paper establishes sufficient conditions for two-person ex post implementation of a social choice set in a general environment. A single social choice function is ex post implementable if it satisfies ex post incentive compatibility (EPIC) and ex post monotonicity no veto (EMNV) conditions. A general social choice set is ex post implementable if it satisfies another condition, intersection property (IP), in addition to the above.

The increasing throughput significantly in the Port of Tg. Priok should be well-balanced by terminal's efforts to improve facility, management, systems and information technology. Otherwise, it will bring a negative impact to the container handling performance which will influence the users' satisfaction value. Therefore, since 1 September 2009, PT. JICT has applied the Next Generation Tenninal Management System (nGen) in container handling process. The purpose of this study is to evaluate the effectiveness of the implementation of nGen in supporting the container handling process. The method used is a paired t test, to evaluate the container handling performance between pre-implementation and post implementation of nGen in PT. JICT. The advantages of nGen could bring a positive impact to the effectiveness of container handling. It doesn't only come to JICT's operator but also the users, such as Shipping Line, Freight Fonuarding, and EMKL. Tiw availability of real time data effectively improves the effectiveness of receiving and delivery process. Based on data analysis, there's a significant correlation (55,9%) for crane's average performances between pre-implementation and post implementation of nGen. 44J % is influenced by other factors such as : operator's competency, equipment's condition, ship's and yard's condition. The implementation of nGen could improve the crane's perfonnance around 0)41 to 2,059 moves. Meanwhile, there's no correlation for YOR average between pre-implementation and post implementation of nGen.Keywords : nGen, perfonnance, container terminal

Past research on the effect of ERP systems on agility is contradictory, and research on the post implementation effects of ERP systems on agility is limited. Employing a cross sectional field study, this exploratory study analyses how key defining features of enterprise systems environment—integration, process optimisation, and best practices—affect agility. Standardisation of processes has mixed effect on agility and depends on the extent of standardisation implemented and whether it included prior simplification. Rather than the ERP-system enabled environment, the inadequacies in implementation and poor process optimisation prior to ERP implementation are restricting process agility.

Implementing an enterprise resource planning system is a sophisticated, lengthy, and costly process which tends to face serious failure. Thus, it is essential to perform a success assessment at the post-implementation stage of an ERP project to evaluate how much the system has succeeded in achieving its predetermined objectives. This paper proposes a practical framework for assessing a firm's ERP post-implementation success utilising current models through a fuzzy analytic network process. The construct of ERP success is broken down into three main parts, including managerial success, organisational success, and individual success. Using this framework, the firm's ERP system success can be determined and the required improvement projects can be proposed to promote the success level. The proposed framework has been applied to a real international company, in the field of manufacturing and supplying turbines, to measure the firm's ERP post-implementation success. Finally, the advantages of the model are ill...

Past information systems research on real options suggests that large-scale information technology projects, such as enterprise resource planning systems (ERPS), create various future options for system reconfiguration and extension. Management would decide whether to exercise an option according to future conditions. From the real options lens, we conduct a longitudinal examination of the determinants of post-implementation enhancement decisions for firms that have previously reported ERPS adoptions. We find that proactive ERPS adopters that employ performance-enhancing post-implementation review (PIR) practices and obtain favorable performance outcomes are more likely to make system enhancements. Evidence also shows that management likely makes joint decisions on PIR uses and ERPS enhancements, consistent with the view that managers perform gateway reviews at points where potential enhancement opportunities are present. Moreover, management tends to delay the enhancing decision until after the initial results are in place. Overall, our findings are consistent with the logic of real options, suggesting that managers make heuristic evaluations for general conditions that allow for future contingent investments.

Implementing an ERP system, usually leads to a long-lasting and expensive project with several particularities that mostly have as consequences fails which leads to the failure of that implementation. That explains the importance of evaluating the success of an ERP project in the post-implementation phase and thus know how the ERP project has achieved their initial defined objectives. In this article is being presented a systematic revision of the researches made to the post-implementation phase of an ERP project with the purpose to investigate and identify the factors that have contributed to the success of those systems. A total of 73 articles of a 10-year period (2004-2015) were selected. The factors that helps to the early mentioned are a good project management, having well defined objectives from the beginning and the proper training of work teams.

Efficient utilization of advanced manufacturing technology is usually seen as one of the crucial factors in achieving competitiveness on global markets. On the other hand, there are many problems associated with the advanced technology utilization. These problems could be related to the individual phases of the relevant project life cycle - starting from the early stages of AMT projects preparation and evaluation, through various problems related to the project implemen- tation, its integration within the company environment, up to the issues related to the efficient utilization of the already deployed system. This paper focuses on the final stage of this process when the post-implementation assessment should be carried out in order to determine whether all initial expectations and objectives were met and whether all the originally promised benefits were delivered. Typical problems of technology benefits evaluation together with various meth - ods, concepts as well as metrics used in the process of the assessment will be discussed here in particular.

Este trabalho tem como objetivo avaliar qual é o papel das competências organizacionais que estão vinculadas ao universo de gestão da tecnologia SOA e dos sistemas ERPs no processo de sustentação do valor de uso destes aplicativos no cenário macroeconômico brasileiro, em sua perspectiva de pós-implementação. Para tal, utiliza o referencial teórico associado tanto à literatura voltada para o estudo das competências organizacionais como também à literatura voltada para o a gestão dos sistemas ERPs, com foco em sua perspectiva de principal ator da suíte de aplicativos associados à Tecnologia da Informação. A metodologia utilizada no estudo previu o desenvolvimento do método de estudo de casos múltiplos, através do qual as informações colhidas nas empresas foram analisadas em conjunto e de forma cruzada, possibilitando a identificação mais robusta das competências organizacionais e de suas respectivas aderências ao problema da pesquisa. As evidências empíricas sugerem que de fato existe um conjunto de competências organizacionais, especializada na gestão da área de TI envolvendo os aplicativos ERPs, inovação em TI e das tecnologias SOA e ERP II. Tem-se como conclusão que há três principais competências organizacionais ligadas aos sistemas ERP II que devem ser desenvolvidas pelas empresas de forma a maximizar o valor de uso desta tecnologia em função da competitividade e resultados organizacionais.

This article identifies factors affecting successful ERP systems by focusing on the stages after stabilizing ERP systems and overcoming temporary performance dip by introduction of ERP systems, and suggests change management tactics to control those identified factors. We can not expect that every users are familiar with the usage of an ERP system even after they are informed about the expected advantage of the newly implemented ERP system and trained intensively for changed business process and system usage while implementing a new ERP system. Moreover, even after more than six months usage of the system, the users may still have some trouble due to the reason why they have insufficient information about the expected advantage of the system (recognition gap) and insufficient knowledge about the changed usage of the system (knowledge gap). Hence, this article diagnoses by conducting a case study that those recognition and knowledge gap would have a severe bad influence upon the users` trust and satisfaction on ERP systems. This article suggests an appropriate change management tactics to overcome those recognition and knowledge gap by considering the relationship with the efforts for change management before, during, and after the introduction of ERP systems and performing an in-depth analysis on the users` dissatisfaction and request for update during the stages after the stabilization of the ERP systems. This article also shows a corroborative evidence that these efforts of change management consequently contributes to the solution of users` distrust and dissatisfaction. In sum, this article identifies the factors influencing badly on the magnitude and seriousness of knowledge and recognition gap, and suggests a conceptual research model which says that the satisfaction of ERP users could be uplifted by the solution of their knowledge and recognition gap if we keep making efforts on appropriate change management considering those identified factors during the stages after the stabilization of an ERP system.

Enterprise Resource Planning (ERP) systems are popular as an IT enabled tool, which integrates different functional areas of business. ERP systems are implemented as a total business solution that supports major functionalities of business. However, many of the implementations are not success stories. Most post implementation problems are due to the inappropriate selection of systems. This paper describes multi-criteria decision model using Analytic Hierarchy Process for the selection of ERP systems for manufacturing companies. First, ERP evaluation criteria are developed by using past literature and through a questionnaire distributed among Sri Lankan manufacturing companies. Seven major criteria are identified and under each criterion several sub-criteria are identified. Selection of the best suited ERP system leads to a multi-criteria decision making problem as ERP systems should be evaluated based upon many criteria. Using the identified main and sub criteria, an Analytic Hierarchy Process (AHP) model is developed for ranking the ERP software. An example of a case is presented to show the actual implementation of AHP model. Expert Choice software is used to solve this AHP model.

The objective of research paper is to introduce a conceptual model to better define environmental Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) post-implementation stage based on the Technological, Organizational and Environmental (TOE) framework. In addition, the paper adds to existing literature the CSF of external trust with customers and suppliers, which few studies have done. The previous studies and their theoretical and conceptual frameworks are developed to demonstrate a new conceptual environmental framework that embodies CSFs that empirically related to the ERP Post-Implementation Success (PIS), and add new approaches into impacts of the external trust factor on the PIS of ERP. The paper introduced a missed place of research depicting the impact of external trust on PIS of ERP and as well a shortage of a better holistic conceptual framework structured to discuss the impact of external pressures and external consultant support on PIS of ERP. DOI: 10.5901/mjss.2015.v6n6p153

This paper presents a multiple case study, which was aimed at identifying similarities and differences on how companies of different sizes operate after ERP system go live (post implementation phase). The study has found several differences and similarities and concluded that the differences are caused by the differences in company structures, sizes, financial constraints and decision making processes. Large Enterprises (LEs) often have in-house competence which Small and Medium-Sized Companies (SMEs) usually lack, and this leads to SMEs to depend on external sources, which makes the operations slightly different. SMEs also focus on their technical operations, often disregarding strategic planning, and this leads to higher risks.

The objective of this paper is to offer a differentiated approach towards post implementation change behaviors towards information technology. The majority of research to date has defined such behaviors as forms of 'adaptation.' In this paper we argue that the term adaptation is overloaded which can affect the way we theorize about such behaviors. We focus an important behavior that does not fit the definition of adaptation, a behavior which we term IT reinvention and demonstrate why it differs from adaptation and requires new theorizing.

Enterprise Resource Planning (ERP) success research has been widely studied. Models to test the success of an ERP implementation have been developed, but most models do not adequately test all implementations success after implementation. This literature review study introduces a new model for testing any ERP post-implementation to determine if it was successful or not rather than relying on other models that determine it to be a failure if it did not fit within the model constraints.

PurposeThis article aims to find a chain of causal relations affecting the operating effectiveness of the implemented enterprise resource planning (ERP) system instead of focusing on either the evaluation of software/vendors/consultants or critical successful factors (CSF) identification for ERP implementation, a course followed by the dominant ERP literature.Design/methodology/approachThis article is a process‐oriented approach and aims to give a moving picture of how one step affects another step from pre‐implementation stage, to during‐implementation stage, and to post‐implementation stage.FindingsA significant insight learned from this study is that end‐users across the organization must be educated from the onset of ERP implementation. Although education is a corner‐stone of ERP implementation, the user training is usually only emphasized and the courses are centered on computer/system operation rather than on understanding the ERP concept and spirit.Originality/valueThis article may be interesting to some academic researchers and practical managers, and hopefully can provide a link/step for advanced researches in exploring post‐implementation ERP.

The Collaborative Trajectory Options Program (CTOP) is a new type of Traffic Management Initiative (TMI) scheduled for initial implementation in March 2014. As part of a larger effort to enable quantification of the post-implementation impacts of CTOP on Traffic Flow Management (TFM), it is necessary to establish new data collection methods and baseline performance metrics. This paper describes the development and application of one of these new data collection methods: the ability to identify and classify flights routingout of current Airspace Flow Programs (AFPs). A route-out identification algorithm was developed to quickly generate route-out datasets using a combination of Traffic Flow Management System (TFMS) Aggregate Demand List (ADL), AFP Advisory, and Track Messages (TZ). The route-out identification algorithm was applied to all instances of AFP05 and AFP08 during 2012 to determine the routing behavior of controlled flights. Preliminary observations from the route-out dataset are discussed as well as the applicability of the observations to future CTOP assessments. The final results of this analysis are expected to be used as input to a set of fast-time benefit estimation simulations and ultimately a planned CTOP post-implementation performance assessment during 2014.

Evaluating Enterprise Architecture (EA) projects is crucial to providing comprehensive information of the developed EA artefacts and assisting with the accurate evaluation of implemented Information Systems (ISs) in order to realize the achievement of EA goals and support EA decision makers. EA evaluation involves assessing the appropriateness and efficiency of each validated design with respect to predefined common evaluation criteria. The objectives of this study are to review models currently used in EA evaluation, identify the practices applied in EA evaluation, and identify current problems and areas related to EA evaluation. The aim of this study is to conduct a Systematic Literature Review (SLR) of papers referring to EA evaluation that were published between 2006 and 2014. In total, 418 papers were identified and retrieved from 6 databases. 34 primary studies were selected through the paper selection process. From the selected studies, 32 % were journal articles, 36 % were conference papers, while 32 % were contributions from book chapters. Several precise research works have been done on EA evaluation. However, there are still problems in evaluating EA implementation, including: a structured approach to EA evaluation, covering all aspects of EA evaluation, considering various perspectives, and appropriate metrics. An investigation of existing evaluation models for EA implementation shows the models are mostly inconsistent, and disunity is currently the greatest characteristic in this area. Moreover, there is no integral evaluation approach that covers all processes comprehensively.

The computerised physician order entry CPOE refers to computer-based systems that are similar to automating medication ordering process in features and that guarantees standardised. However, there is a lack of adoption and usage acceptance among physicians in the hospitals in Jordan. Therefore, this paper aimed to examine post implementation usage behaviour of CPOE among physicians in Jordanian hospitals based on technology acceptance model TAM. Specifically, technical factors include instability of new software providers INSP and software quality SQ the researchers extended TAM and its use to predict actual CPOE use. The model posits the determinants of actual CPOE use includes perceived ease of use PEOU, perceived usefulness PU, behavioural intention BI to use and usage of CPOE adoption UA. Quantitative research approach using questionnaire was adapted. Considering that this study is focused on CPOE systems, the research model can be employed in other countries to examine CPOE system.

The purpose of this research is to explore the barriers of adoption and adaptation of Enterprise Resources Planning (ERP) systems at the post implementation phase within Developing Countries (DCs) business culture. Human agency-related issues and IT materiality factors specific to the DCs business environment were researched within the framework of post-implementation use of cross-functional information systems in a longitudinal case study. Focus group teams, composed of business units’ end-users, managers and IT specialists (employment cohorts) were mobilized to elicit the causes of failing ERP services. The scope of this research fits within the studies that target the analysis of organizational adoption and use of ERP. Feedback loops analysis method was used for the study and presentation of the complex dynamic socio-technical behavior in enterprises to gain insight of the relationships among the many non-linear variables prevalent in the post implementation stage of the ERP lifecycle. Those variables were arrived at through canvassing stakeholder groups in the case firm, using focus group approach and the Causal Loop Diagramming as the analysis tool. The introduced methodology in this research is meant to highlight a new perspective to the understanding of the success model of ERP use and adoption.