1. Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
- Author
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Philipp Cimiano, Reinhold Hab-Umbach, Carsten Schulte, Stefan Kopp, Britta Wrede, Katharina J. Rohlfing, Eyke Hüllermeier, Kirsten Thommes, Ingrid Scharlau, Heike M. Buhl, Axel-Cyrille Ngonga Ngomo, Barbara Hammer, Elena Esposito, Henning Wachsmuth, Angela Grimminger, Hendrik Buschmeier, Friederike Kern, Tobias Matzner, Petra Wagner, Ilona Horwath, Katharina J. Rohlfing, Philipp Cimiano, Ingrid Scharlau, Tobias Matzner, Heike M. Buhl, Hendrik Buschmeier, Elena Esposito, Angela Grimminger, Barbara Hammer, Reinhold Häb-Umbach, Ilona Horwath, Eyke Hüllermeier, Friederike Kern, Stefan Kopp, Kirsten Thomme, Axel-Cyrille Ngonga Ngomo, Carsten Schulte, Henning Wachsmuth, Petra Wagner, and Britta Wrede
- Subjects
Knowledge management ,Process (engineering) ,Computer science ,business.industry ,media_common.quotation_subject ,05 social sciences ,Perspective (graphical) ,050301 education ,020206 networking & telecommunications ,02 engineering and technology ,Explainability, process of explaining and understanding, explainable artificial systems ,Social practice ,Transparency (behavior) ,Conceptual framework ,Artificial Intelligence ,0202 electrical engineering, electronic engineering, information engineering ,Task analysis ,Social design ,business ,0503 education ,Software ,Autonomy ,media_common - Abstract
The recent surge of interest in explainability in artificial intelligence (XAI) is propelled by not only technological advancements in machine learning but also by regulatory initiatives to foster transparency in algorithmic decision making. In this article, we revise the current concept of explainability and identify three limitations: passive explainee, narrow view on the social process, and undifferentiated assessment of explainee’s understanding. In order to overcome these limitations, we present explanation as a social practice in which explainer and explainee co-construct understanding on the microlevel. We view the co-construction on a microlevel as embedded into a macrolevel, yielding expectations concerning, e.g., social roles or partner models: typically, the role of the explainer is to provide an explanation and to adapt it to the current level of explainee’s understanding; the explainee, in turn, is expected to provide cues that direct the explainer. Building on explanations being a social practice, we present a conceptual framework that aims to guide future research in XAI. The framework relies on the key concepts of monitoring and scaffolding to capture the development of interaction. We relate our conceptual framework and our new perspective on explaining to transparency and autonomy as objectives considered for XAI.
- Published
- 2021