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Your search keyword '"Kelly, Sean"' showing total 22 results
Start Over Author "Kelly, Sean" Topic company systems management
22 results on '"Kelly, Sean"'

1. The speed of success

Author

Kelly, Sean

Subjects
Educational/training software, Company systems management, Contract agreement, Training services, Safety-Kleen Corp. -- Information management -- Contracts, Centra -- Contracts -- Information management, Computer software industry -- Contracts -- Information management, Instructional materials industry -- Contracts -- Information management, Hazardous waste management industry -- Information management -- Contracts, Hazardous wastes -- Waste management, Educational software -- Contracts
Abstract

From its base in Columbia, SC, Safety-Kleen, a large industrial and hazardous waste management company, serves more than 400,000 customers in the U.S. and Canada. Using a combination of Centra's […]

Published
2001

2. Outsourcing pays off

Author

Kelly, Sean

Subjects
Software quality, Company systems management, Contract agreement, Outsourcing, SunGard Asset Management Systems -- Contracts -- Information management, Edgewater Technology Inc. -- Contracts -- Information management, Software -- Case studies, Computer software industry -- Contracts -- Information management -- Case studies, Outsourcing -- Case studies
Abstract

Some 70 of the largest financial institutions in the country--with more than 200,000 accounts and 1,800 concurrent users in a single database--depend on SunGard Asset Management Systems' online trust accounting […]

Published
2001

3. E-mail takes flight

Author

Kelly, Sean

Subjects
Company systems management, Contract agreement, Electronic commerce software, Rockwell International Corp. Electronic Commerce Div. -- Contracts -- Information management, Continental Airlines Inc. -- Information management -- Contracts, Computer software industry -- Product information -- Contracts -- Information management, Electronic commerce -- Computer programs, Airlines -- Information management -- Product information -- Contracts
Abstract

According to a survey by Datamonitor, e-mail will account for one of every five incoming call center contacts by the end of 2003--quadruple the number recorded in 1999--a trend being […]

Published
2001

4. Grab a bundle

Author

Kelly, Sean

Subjects
Wireless network, Semiconductor device, Wireless LAN/WAN system, Company systems management, Wireless technology, Telecommunications equipment industry, Caliper Technologies Corp. -- Information management, XO Communications Inc. -- Product information -- Information management, Wireless communication systems -- Product information -- Usage, Telecommunications equipment industry -- Product information -- Information management, Biotechnology industry -- Information management -- Product information, Mobile communication systems -- Product information -- Usage, Wireless local area networks (Computer networks) -- Usage -- Product information
Abstract

Biotech company Caliper Technologies needed a fast, reliable network to serve 250 employees in its Mountain View, CA, office. Caliper also wanted to consolidate vendors to simplify its communications services […]

Published
2001

5. Route vacation travelers

Author

Kelly, Sean

Subjects
Company business management, Company systems management, Contract agreement, Telephone management software, Air Jamaica -- Services -- Information management -- Contracts -- Management, CELLIT Technologies Inc. -- Contracts -- Information management -- Services -- Management, Computer software industry -- Product information -- Contracts -- Information management -- Services, Call centers -- Management -- Product information, Telephone management systems -- Computer programs, Airlines -- Information management -- Product information -- Services -- Contracts
Abstract

Air Jamaica Vacations, the in-house vacation wholesale division of the airline, takes customer service seriously. To better serve its customers and tailor vacation packages for them, all representatives are sent […]

Published
2001

6. Voice power speeds packages

Author

Kelly, Sean

Subjects
Support services, Company systems management, Customer service, Software quality, Voice recognition software, FedEx Express -- Case studies -- Information management, Intraco Systems Inc. -- Case studies -- Information management, Computer software industry -- Case studies -- Information management, Software -- Case studies, Delivery services -- Information management -- Case studies, Courier services -- Case studies -- Information management, Speech recognition software -- Case studies, Customer service -- Case studies
Abstract

The Latin America and Caribbean division of FedEx Express--part of FedEx Corp.--connects areas that generate 90% of the world's gross domestic product, with its door-to-door, customs-cleared services for delivery of […]

Published
2001

7. Quality delivery

Author

Kelly, Sean

Subjects
DBMS, Report generation software, DBMS utility, Company systems management, Help desk software, Telecorp Products Inc. -- Case studies -- Information management, Domino's Pizza Inc. -- Case studies -- Information management, Rapid E-Port (Report generation software) -- Case studies -- Usage, Telecorp Products Total E-Call (Help desk software) -- Usage, Computer software industry -- Case studies -- Information management, Database management systems -- Case studies -- Usage, Restaurants -- Information management -- Case studies -- Usage, Restaurant industry -- Case studies -- Usage -- Information management
Abstract

Domino's Pizza--the eighth largest privately held restaurant chain in the world--employs more than 120,000 associates, 15,000 of whom are direct corporate employees. To handle global workforce needs, Domino's operates an […]

Published
2001

8. Ante up for access

Author

Kelly, Sean

Subjects
Wireless network, Wireless LAN/WAN system, Company systems management, Telecommunications equipment industry, Lucent Technologies Inc. -- Product information -- Information management, Penticton Lakeside Resort and Casino -- Information management, Telecommunications equipment industry -- Information management -- Product information -- Case studies, Wireless local area networks (Computer networks) -- Case studies -- Product information, Hotels and motels -- Information management -- Case studies -- Product information -- United States
Abstract

At Canada's Penticton Lakeside Resort and Casino in British Columbia, high-speed e-mail and Internet access for customers was a winning concept; however, cable installation during peak season could disrupt the […]

Published
2001

9. Kowabunga, Kawasaki

Author

Kelly, Sean

Subjects
Electronic commerce, Cable television/data services, Company Web site/Web page, Company systems management, Online services, Kawasaki Motors Japan Company Ltd. -- Information management -- Services, Motorcycle industry -- Services -- Information management, Electronic commerce -- Usage -- Services, Online services -- Services -- Usage, Motorcycles -- Usage -- Services, Web sites -- Usage
Abstract

Kawasaki Motors Corp. U.S.A.--famous for its motorcycles, watercraft and ATV--has a website where customers can buy accessories, clothing and gear, and obtain vehicle information. To provide dependable and current information, […]

Published
2001

10. Electronic umbilical cord

Author

Kelly, Sean

Subjects
Health care industry, Company business management, Company systems management, Videoconferencing, Motion Media Technology -- Product information, Pediatrics Cardiology Associates -- Information management, Videoconferencing -- Management -- Product information, Health care industry -- Information management -- Product information, Medical care -- Product information -- United States
Abstract

Pediatrics Cardiology Associates (PCA), Peoria, IL, needed a timely and efficient way to receive and review echocardiogram (EKG) tapes from community hospitals in its region. Many in surrounding states--some hundreds […]

Published
2001

11. Legacy distance learning boosted

Author

Kelly, Sean

Subjects
Company systems management, Montgomery Community College -- Information management, Distance education -- Information management, Universities and colleges -- United States
Abstract

Fulton-Montgomery Community College (FMCC) in Johnstown, NY, had an outdated distance learning system. The college--part of the State University of New York (SUNY) system--had built a distance learning room, which […]

Published
2001

12. Access tool aids seasonal power clean-up

Author

Kelly, Sean

Subjects
Network security software, Company systems management, Technology application, Nebraska. Omaha Public Power District -- Information management -- Technology application, Access360 -- Product information -- Information management -- Technology application, enRole (Network security software) -- Usage -- Product information, Computer software industry -- Product information -- Information management -- Technology application, Security software -- Product information -- Usage -- Technology application
Abstract

Omaha Public Power District (OPPD), an electric utility company in eastern Nebraska, performs periodic clean-up and maintenance checks on three large electric power generation plants, in addition to the myriad […]

Published
2001

13. Setting a precedent

Author

Kelly, Sean

Subjects
Legal services, Virtual LAN, Company systems management, Contract agreement, Pre-packaged LAN, LAN, Telecommunications equipment industry, Krone Inc. -- Contracts -- Information management, Brobeck, Phleger & Harrison L.L.P., Krone TrueNet (Pre-packaged LAN) -- Usage -- Contracts, Telecommunication systems -- Usage, Local area networks -- Usage, Telecommunications equipment industry -- Contracts -- Information management, Legal services -- Usage
Abstract

The 800 attorneys in Brobeck, Phleger & Harrison's 12 nationwide offices have orchestrated more than 400 venture capital deals valued at $3 billion in 1999 alone. This technology-industry law firm […]

Published
2001

14. No more paper chase

Author

Kelly, Sean

Subjects
Company systems management, Technology application, Electronic commerce software, Bluestone Software Inc. -- Product information -- Information management -- Technology application, Wireless Assets -- Information management, Total e-B2B (Electronic commerce software) -- Usage -- Product information, Computer software industry -- Product information -- Information management -- Technology application, Electronic commerce -- Computer programs
Abstract

Wireless Assets fills and delivers orders for providers of wireless products and services. The Bridgewater, NJ-based company was using a manual, paper-based process that could take more than an hour […]

Published
2000

15. MAC attacks

Author

Kelly, Sean

Subjects
Company business management, Company systems management, User survey/user study, Internet service provider, Velocity Networks -- Services, Internet service providers -- Management -- Services -- Information management, User surveys
Abstract

For Velocity Networks, a California ISP serving 2,000 customers, moves, adds and changes (MACs) in its data center were aggravating--not to mention costly. Christian Burke, Velocity's CTO, points out, 'It […]

Published
2000

16. Market suitable services

Author

Kelly, Sean

Subjects
Company systems management, Software quality, Decision support software, Banking industry, Business management software, Marshall & Ilsley Corp. -- Information management, Quadstone Ltd. -- Product information, Decisionhouse (Decision support software) -- Usage -- Product information, Telecommunication systems -- Usage -- Product information, Computer software industry -- Product information -- Information management, Software -- Product information -- Usage, Banking industry -- Product information -- Information management, Decision support systems -- Usage -- Product information, Commercial banks -- Product information -- Usage, Information management software -- Product information -- Usage, Business management software -- Product information -- Usage
Abstract

Marshall & Ilsley (M&I), a $24.9 billion Milwaukee financial institution, needed to identify the right customers for appropriate promotions in order to find the most effective use of its marketing […]

Published
2000

17. IVR pays off for bank

Author

Kelly, Sean

Subjects
Software quality, Company systems management, Voice recognition software, Insurance industry, Manulife Financial Corp. -- Information management, InterVoice-Brite Inc. -- Product information -- Information management, SpeedAccess (Voice recognition software) -- Usage -- Product information, Telecommunication systems -- Usage -- Product information, Computer software industry -- Product information -- Information management, Software -- Product information -- Usage, Voice recognition -- Product information, Insurance -- Usage -- Product information, Speech recognition software -- Usage -- Product information, Insurance industry -- Information management -- Product information
Abstract

Canadian-based Manulife Financial, a $70 billion financial services provider, implemented a touchtone interactive voice response (IVR) system to help its 401 (k) customers obtain balances, transfer funds, and track their […]

Published
2000

18. DSL Hawaiian style

Author

Kelly, Sean

Subjects
Cable television/data services, Company business management, Company systems management, Online services, Cable modem, Internet service provider, Oceanic Time Warner Cable -- Services -- Information management -- Management, CAIS Software Solutions -- Services -- Information management -- Management, Outrigger Hotels and Resorts -- Management -- Services -- Information management, Cable television broadcasting industry -- Services -- Information management, Computer software industry -- Services -- Information management, Internet software -- Services, Internet service providers -- Services -- Information management, Online services -- Services, Cable modems -- Services
Abstract

CAIS Software Solutions, in partnership with Oceanic Cable--a division of Time Warner--is the first service provider to offer high-speed cable Internet access to Hawaiian island hotel guests. The installation of […]

Published
2000

19. Built for speed: Robert Reynolds tells how Graybar delivers solutions fast

Author

Kelly, Sean

Subjects
Company systems management, Wholesale dealer/distributor, Graybar Electric Co. -- Information management, Data communications -- Case studies, Wholesale industry -- Information management -- Case studies, Electrical equipment and supplies industry -- Information management -- Case studies
Abstract

In 1991, the Graybar Electric Company in St. Louis, Mo., was at a crossroad, struggling with both its traditional electrical business and its newer communications/data side. 'We found we were […]

Published
2000

20. VoIP: more than long-distance savings. (Trends)

Author

Anderberg, Ken, Bersch, Carren, Kelly, Sean, and Peckham, Ray

Subjects
Telephone management device, Computer-telephone integration, Integrated voice/data, Company systems management, Open application interface, Telecommunications equipment industry, Barnes Group Inc. Barnes Aerospace Div. -- Information management, Integrated voice/data -- Usage, Telecommunication systems -- Usage -- Design and construction, Telecommunications equipment industry -- Usage -- Information management, Telephone management systems -- Usage, Computer-Telephone integration -- Usage, Private branch exchanges -- Design and construction -- Usage, Airplanes -- Equipment and supplies, Aircraft equipment and supplies industry -- Information management
Abstract

Barnes Aerospace, a global producer of machined and fabricated parts for air craft engine and airframe builders, was unwilling to implement a traditional PBX system in its newest offices. Instead, […]

Published
2002

21. Firms take stock in Ethernet. (Trends)

Author

Anderberg, Ken, Bersch, Carren, Kelly, Sean, and Peckham, Ray

Subjects
Securities industry, WAN, Telecommunications services industry, Company systems management, Ethernet, Contract agreement, Yipes Communications -- Contracts -- Information management, Chicago Stock Exchange Inc. -- Information management -- Contracts, Telecommunication systems -- Usage -- Design and construction, Ethernet -- Usage, Telecommunications services industry -- Contracts -- Information management, Metropolitan area networks -- Design and construction -- Usage, Exchanges (Finance) -- Usage, Wide area networks -- Design and construction -- Usage, Securities industry -- Information management -- Contracts, Communications industry -- Contracts -- Information management
Abstract

Increasingly, enterprises are considering metro area network (MAN) service providers over traditional telcos to meet their growing bandwidth needs. At the Chicago Stock Exchange, for example, where legacy T-1 lines […]

Published
2002

22. Disaster recovery system ensures 100% uptime. (Trends)

Author

Anderberg, Ken, Bersch, Carren, Kelly, Sean, and Peckham, Ray

Subjects
Company systems management, Disaster recovery, Los Angeles Department of Water and Power -- Information management, Water utilities -- Information management, Disaster recovery (Computers)
Abstract

When the Los Angeles Department of Water and Power (DWP), the largest municipally owned utility in the nation, decided to replace its existing disaster-recovery (DR) system, it chose a solution […]

Published
2002

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