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T'was a holly, jolly Christmas for many of the nation's retailers, whom the holidays brought an unexpected gift: news of sales declines, merchandising stumbles and executive chaos at Wal-Mart. Sardonic [...]

[ILLUSTRATION OMITTED] About a century alter Marshall Field coined the phrase 'Give the lady what she wants,' one of the legendary merchant's spiritual descendants, Sam Walton, founded the discount retail [...]

You're going to have to wake up pretty early in the morning if you want to have the kind of connection Lindsey Cyr, pharmacy manager at the Wal-Mart supercenter in [...]

The endcap is back. And it's back big. The redesign of Wal-Mart's Supercenters include an effort to clean up mid-aisle displays, but at the same time emphasize massive creations at [...]

BENTONVILLE, Ark. - Battle lines are being drawn for a clash between smaller-format food stores following reports last week that Wal-Mart Stores plans to test a new, 20,000-square-foot concept in [...]

BENTONVILLE, Ark. - In counterpoint to its recent overtures to a more upscale clientele, Wal-Mart Stores will aggressively roll out a financial services program aimed primarily at lower-income customers. The [...]

CHICAGO - Wal-Mart Stores is becoming more responsive to customers at the local level, the chain's chief marketing officer said at a meeting for marketing professionals here last week. 'Retail [...]

Consumers Against Supermarket Privacy Invasion and Numbering, a consumer privacy advocacy group, is calling for consumers to march on a Dallas Wal-Mart store on Saturday to protest its use of […]

Wal-Mart Stores Inc. says its customers are finding the items they want in stock on shelves more often in stores that are using radio frequency identification technology with embedded electronic […]

SN's Power 50 roster, in this week's issue, contains the cast of influential actors driving the industry's most important plotlines. There is no more important story than the Wal-Mart saga. [...]

Sheepishly I looked up at the busy employee tending the Wal*Mart photo center with my request. We had purchased five hundred reprints and the color, on each of the five [...]

Bentonville, Ark. -- The phrase 'serving the underserved' is one Wal-Mart executives generally use when discussing international growth opportunities, but that philosophy can be applied domestically as well, where multiple [...]

Go figure. After all these years, it ends up that Wal-Mart is commitment-phobic. At least, that's how it seems lately. And it may be one of the reasons that the [...]

Jacob Frias is a Wal-Mart pharmacist who sounds like an independent drug store owner. When describing his role as pharmacy supervisor at a Wal-Mart supercenter in North Richland Hills, Texas, [...]

If there's an ideal for how pharmacists today want to practice their profession in a retail setting, Sam's Club pharmacy manager and trainer Laura Pawlak spells it out as well [...]

For years, the independents had the big chains beat in terms of providing face-to-face contact with the pharmacist. Wal-Mart's pharmacy leaders say they're out to change that. 'There are folks [...]

George Dallas, pharmacy manager for the Wal-Mart supercenter in Massapequa, N.Y., on Long Island, has a ready answer when asked about the qualities that differentiate Wal-Mart Pharmacy from its chain [...]

The world's largest retailer is learning a thing or two about the lighter touch of serving patients at its pharmacies. And the result may be an even more powerful Wal-Mart [...]

One of the great growing certainties in retail is that those who wish to remain in the market will have an increasingly hard time staying out of Wal-Mart's way. Retailers [...]

BENTONVILLE, Ark. -- Wal-Mart's relationships with its pharmacy customers keep them coming back, says Bruce Painter, the company's generic drugs buyer. 'It's a very important part of the continued growth [...]

I'm a big believer in attempting to learn from the experiences of others, especially when they're way smarter and savvier than I am. It's no doubt safe to assume that […]

The concept of providing non-urgent health care in a retail setting is an idea that is here to stay, and Wal-Mart is in the process of determining which approach will [...]

Often the biggest kid on the playground is perceived to be the bully. The situation is similar in our industry and the retail world, with Wal-Mart wearing the badge. When […]

I GUESS IT WAS BOUND TO HAPPEN sometime. Last week, for the first time I could remember, the greeter at Wal-Mart failed to greet me. No, this snub was not [...]

BENTONVILLE, Ark. -- Shoppers across America are increasingly looking to Wal-Mart for their health care needs, and the retailer is responding by offering consumers the utmost in service at its [...]

INDIANAPOLIS -- Although Wal-Mart Stores Inc. pharmacy customers share a number of traits, differences exist between the customer who takes her prescription to one of the retailer's discount store pharmacies [...]

BENTONVILLE, Ark. -- When it comes to new items, says Todd Matherly, merchandisers have to anticipate what consumers need 'before they know they need it.' Among the new O-T-Cs that [...]

BENTONVILLE, Ark. -- Communication is at the heart of Wal-Mart's ceaseless drive to reduce costs in every part of the supply chain from freight to packaging, says Todd Matherly, Sam's [...]

After conducting consumer research, Wal-Mart Canada introduced new signs in its stores to facilitate easier navigation for the customers. This has not only enhanced the shopping experience for the customers but has also created a better image of the shopEs quality.