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As the U.S. healthcare model changes from rewarding for quantity to rewarding for quality, practice management (PM) is undergoing a sea change. Dealing with healthcare reform, which really represents a [...]

It is not an overstatement to say that, in business, a company's main assets walk in the door in the morning and out the door at night. All company owners [...]

Presented at the 2004 Southeastern Conference on Public Administration (SECoPA) in Charlotte, NC Dedicated to Dr. Don Chu, Dean of the College of Professional Studies, University of West Florida No [...], This article explores issues of workplace justice and organization legitimacy founded in formal employee grievance programs and procedures designed to afford aggrieved employees procedural due process, equal treatment and fairness. The depth and breadth of the discussion and debate about what constitutes a successful employee grievance program is interdisciplinary and complex. It focuses on the inevitable tension between management prerogatives and employee rights in the public workplace. At issue is the relationship between workplace justice and legitimacy and its effect on organization efficiency and effectiveness. The author contends that workplace justice and organization success are closely tied to the legitimate actions of first-line supervisors and human resource managements' abilities to design institutions capable of fulfilling their social responsibilities in self-preserving ways. This will require a better understanding of how formal employee grievance procedures alter cooperative, alternative dispute resolution mechanisms for resolving employees' workplace concerns, complaints, and disputes in public organizations.

Jennifer Dorian knew all about work-obsessed corporate cultures. When she used to craft branding ideas at Coca-Cola, it was simply understood that 'everyone there bleeds Coke red,' says the upbeat [...]

Given the staggering costs of college education--up to $225,000--these 529 plans, with their significant tax advantages, are a voluntary benefit you might want to offer employees. But it pays to [...]

Ask Mark Boeser about his future job prospects, and he radiates confidence. The information-technology consultant for Minneapolis-based Born Information Services says he could leave his job today and have offers [...]

Inclusion(1) Broadens the Bandwidth Diversity describes the make-up of a group. Inclusion describes which individuals are allowed to participate and are enabled to contribute fully in the group. In reality, [...], Diversity is one of the most significant forces influencing organizational change in the 1990s. The number of diversity workshops, videos, journal articles, boardgames, handbooks and CD-ROMs testify to its significance. Many of these present diversity as a problem to overcome or manage. Few recognize diversity as a potential source of organizational effectiveness. This article presents diversity as a key resource to create a high performing work culture that enables all members of the organization to do their best work. I share some of the lessons learned in over twenty-five years experience consulting with public and private organizations in their quest to build inclusive, high performing work environments. The article distinguishes between diversity and inclusion, describes a model for diagnosing an organization's culture, sets forth steps for implementing organizational change, and discusses the human resource professional's role. These concepts grew out of my work with organizations such as Mobil Corporation, Dun & Bradstreet, Apple Computer and the Cities of Portland, Maine; Columbus, Indiana; and San Diego, California.

In an exclusive excerpt from his new book, The Productive Edge, MIT's Richard Lester argues for a 'New Economic Citizenship' - based partly on the strategies of America's winning companies. […]

In the emerging knowledge economy, corporate cultures with three attributes will attract and keep top talent. Billionaire financier George Soros correctly states that a global economy is characterized not only [...]

Employees who are part of the corporate information loop will bring more to the balance sheet, a new study finds, and CEOs are crafting cultures to plug them in. How [...]

It was a now-or-never situation for Tenneco China. In early 2007, facing an 18% turnover rate, escalating recruitment costs, loss of productivity and a talent pool that was failing to [...]

GMHC: The Ultimate Stress Management Team Every organization must regularly examine its record on customer service. This can be particularly challenging for an organization operating constantly in a crisis mode. [...]

There is an old story about three men of the cloth fishing on a small lake: a Protestant minister, a Catholic priest and a rabbi. The priest watches in astonishment [...]

The wake-up call on quality is over. Good intentions, world-class consultants, and well-prepared strategies just aren't enough anymore. What you need now is execution. For that you need a quality […]

Your organization can be diverse yet not inclusive, explain the authors of 'Building Blocks of Workplace Inclusion,' the July 2017 issue of TD at Work. To get to the latter, [...]

case study: BTWhen it realised that it had about 500 people off sick every day with psychiatric problems, BT decided to act. It set up Work Fit - Positive Mentality, [...]

Recognising and dealing with errors is always best, advises Sandy Anthony of the Medical Protection Society. No one likes to make mistakes but, in the medical profession, mistakes can be [...]

Running a business carries with it the challenges and risks of the marketplace as well as a variety of internal challenges. As the owner of a property management company, one [...]

Nationwide, the crop of public works job candidates has withered steadily. Why? And what can you do to stem the problem in your community? When Monterey County, Calif., began its [...]

For two generations the 'proud livery of youth' has held employers rapt. But a mood-swing is under way. The new focus is on the greyhair values of experience and wisdom. [...]

New to the HR Brew Companies pride themselves on classy health-insurance plans and generous vacation policies. But with those benefits now nearly ubiquitous, how might one company differentiate itself from [...]

As a deal between Bank of America and Exult shows, HR outsourcing may become a trend, but only if it's introduced with planning and patience. The controversial '0' word is [...]

There's just no good time to fire an employee. 'The taboo has all but disappeared of giving a person that type of news until after the New Year,' said John [...]

Lousy employee leadership got you down? Hey, Dr. Entrepreneur, here's how to build the perfect supervisor. You've probably heard the old joke about leadership being the ability to figure out [...]

Q: An employee 'found' a pay stub belonging to one of our area supervisors (not hers) and circulated the information to several others by word of mouth, and, ultimately, to [...]

If your workforce still thinks benefits are entitlements, they have the wrong idea. What can HR do to make employees understand the true value of benefits? At the threshold of [...]

Few people look forward to the annual performance review. Employees typically are anxious at the prospect of receiving negative comments on their work, and managers may be uncomfortable offering that [...]

Relocation isn't normally associated with litigation. Yet the issue isn't as cut-and-dried as many HR professionals think. Something as seemingly simple as a corporate move can trigger any number of [...]

Lynn A. Isabella is an assistant professor of organizational behavior and administration at the Edwin L. Cox School of Business, Southern Methodist University, Dallas. Corporate restructuring can be threatening to [...]

I'm an accountant with a large business services firm. I recently played an important role in compiling financial data for a presentation given by one of our accounting managers (also [...]

People decide in all kinds of ways to start businesses of their own, for all kinds of reasons. As he tells the story, James E. Challenger's decision came out of [...]

I recently came across a little research study that had been done on auto manufacturers a couple years ago. The researchers did something absurdly simple. They examined Toyota, Ford and [...]

In today's economic climate, more companies than ever are being challenged to reduce costs and increase efficiencies in operations. While employers often begin to cut payroll through attrition, layoffs frequently [...]

Seattle -- Human resource professionals know that money is not the only reason-and sometimes not even the main reason--that employees decide to leave or remain at a job. Frequently, the [...]

CG/LW: Learning and career development opportunities often are in the top three decision criteria when people are considering joining a particular company. However, employee satisfaction surveys typically show low scores […]

My workplace, like many, offers one day of sick leave per month. That means that you can be sick up to 12 days per year. I'm not sure what the [...]

'What is really sad is in organizations where training is not perceived as part of the performance team, what you described is normal. Many times training isn't the answer. If [...]

Baseball has a lot to teach the business world - if only the business world would pay attention. Spring training, for instance. I will resist the urge to wax rhapsodically […]

How does an association ensure a smooth succession of board officers? ASAE Chairman Robert H. Elsner, CAE, looks to the organization he serves as chief executive--the California Medical Association (CMA), [...]

Association leaders who truly want to embody multiculturalism have to abandon the quota mentality that says all you have to do to demonstrate a commitment to diversity is appoint a [...]

A device business could profitably borrow from the military is the 'completed staff work' concept. All too often, managers are disappointed in the work of subordinates who have been assigned [...]