Search

• Factors for sustainable e-commerce development in the EU cities was indicated. • A Promethee technic for measuring the sustainability of e-commerce was applied. • An increase in online shopping in cities may affect environmental degradation. The e-commerce market in cities is currently one of the fastest-growing markets. By observing the current changes taking place in it, we have a unique opportunity to learn about its potential development directions in the future with great acceleration. Some of the recent changes caused by the ongoing COVID-19 pandemic have a chance to affect this market's development in the coming years permanently. The paper's primary purpose is to identify relationships between factors that could significantly impact sustainable e-commerce development in cities, mainly including environmental issues, on the example of the European Union Countries. For this purpose, five groups of factors (criteria), based on literature, were selected: e-commerce drivers (Internet and mobile access, macroeconomic conditions and social aspects in the country), criteria describing the e-commerce market in cities, and criteria that assess the impact of the development of the e-commerce market in cities on the environment were assessed. According to the authors' proposal, the relationships between these groups of factors were verified, taking into account the network model of connections. For this purpose, the multi-criteria decision-making method with the use of the PROMETHEE technique has been applied. The research results presented in the paper confirmed that the relations between the analyzed groups of criteria are complex. In most countries, high positions in the rankings containing criteria describing the so-called drivers of the e-commerce market also translate into high places in the order describing this market's development. At the same time, those countries where the e-commerce activity in cities is high present lower environmental conditions. [ABSTRACT FROM AUTHOR]

• A comprehensive approach to sustainable city logistics of last mile delivery from stakeholders' perspectives was presented. • Seven research topics on sustainable last mile delivery on e-commerce market in cities were identified. • The need of changing consumers' expectations regarding last mile delivery on e-commerce market was identified. • Trends and further directions of the research on sustainable last mile delivery on e-commerce market were indicated. In the literature, city logistics in terms of last mile delivery on the e-commerce market is quite new area of research that is not thoroughly investigated. It can be observed that there are many papers discussing various topics from the perspective of different groups of stakeholders such as residents, governments, shippers, receivers, transport companies (CEP), and others. However, there is no holistic approach covering the presented field of research. Therefore, the paper's purpose is identification of trends in sustainable last mile delivery on e-commerce market in cities from the perspective of various stakeholders. The research method that serves the paper's purpose is systematic literature review in the above-presented field performed through traditional method and machine learning (VOSviewer). In order to conduct critical analysis of published sources, the Web of Science and Scopus databases were applied. The paper's added value is a comprehensive approach to sustainable city logistics of last mile delivery that includes all stakeholders' perspectives and the identification of trends in this area. During the critical literature analysis, authors identified the relations between stakeholders, the fields of the research, and the trends for developing sustainable last mile delivery on the e-commerce market. It should be noted, that recent articles discuss newer technological and organization solutions, such as IoT, autonomous vehicles, crowd-shipping, parcel lockers, and concentrate on the behavior analysis of e-customers. [ABSTRACT FROM AUTHOR]