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Introduction: this article supports the bases of a knowledge management infrastructure that improves the capacity for innovation in a company in the Colombian energy sector. Materials and methods: four methodological phases were carried out: a bibliometric review was carried out, the model that contemplates as variables was defined: intellectual capital and organizational learning, human resources management, information, and communication technologies (ICT) and innovation, this was used for the diagnosis and, finally, for the practical proposal. Results: it was validated a direct, positive, and significant relationship between knowledge management and innovation and a direct, positive, and significant mediation of human resource management and ICT between knowledge management and innovation. Conclusions: we concluded that intellectual capital and organizational learning integrate knowledge management, and in turn, that there are mediating conditions for human resource management and ICT for knowledge management in innovation in an organization. [ABSTRACT FROM AUTHOR]

Organizational knowledge and its different forms play a critical role in order to effectively develop the products and processes of the firm (Kogut and Zander, 1996; Teece, 1998; Ategre and Lapiedra, 2005). This work explores the influence of the different forms of organizational knowledge (or Intellectual Capital) on the innovation capability of professional service firms. For reaching this purpose, in a first section, an exploratory factor analysis is earned out, obtaining the three main blocks of Intellectual Capital: Human Capital, Structural Capital, and Relational Capital. In the next step, the basic hypothesis about the positive influence of these kinds of Intellectual Capital (and their main dimensions) on firm innovation, are presented. From the empirical findings obtained for Spanish professional service firms, it is special worthwhile to highlight the role of customer relationships, as well as IT-based competences, alliances, and corporate reputation. [ABSTRACT FROM AUTHOR]