Search

Purpose This study aims to propose a theoretical model to explain mobile payment (MP) continuance usage in a physical store in Indonesia from a habit perspective. In detail, continuance usage was argued to be a consequence of habitual behavior which is related to specific actions conducted automatically, repeatedly and frequently. Therefore, the theoretical model was constructed on the theory of habit establishment. Design/methodology/approach In total, 220 Indonesian respondents were used to examine the theoretical model. Furthermore, a cross-sectional study was used through the use of a descriptive statistical approach to preparing data and descriptive analyses and structural equation modeling method for analysis. Findings Satisfaction was found to have the most substantial direct influence on the establishment of habit to use MP followed by perceived usefulness and perceived compatibility. Meanwhile, deal proneness and social ties were discovered to have a significant indirect effect on habit through the mediation of usefulness. Originality/value This study used the theory of habit formation to understand how user develops repeated behavior in MP usage which leads to continuance usage of the platform. There is limited explicit exploration and development of a theory based on this concept, therefore, this study is a contribution to the body of knowledge with respect to habit formation and its impacts on MP continuance usage.

A case study of a crisis in the hospitality and tourism industry was conducted and is reported on in this article. Specifically, the crisis of legitimacy at SeaWorld that resulted from the Blackfish documentary is presented and analyzed. The conceptual framework that guides the investigation is developed by reviewing and synthesizing theories of organizational legitimacy, crisis management, and crisis communication. SeaWorld's crisis response is described and its crisis communication analyzed. The results of the study indicate that SeaWorld managed crisis management and crisis communication poorly, resulting in major damage to SeaWorld's organizational legitimacy. This case provides implications for hospitality and tourism scholar-practitioners to consider. First, hospitality and tourism organizations must be proactive in their crisis management endeavors, identifying threats to the organization. Second, hospitality and tourism organizations must monitor social media actively and respond immediately and appropriately. Third, crisis communication must be consistent, or else organizational crisis may be exacerbated.

This study aims to investigate how accurate are TASMICS and TASMIP models in predicting the X-ray output of some Conventional Radiology X-ray units with high frequency generators. The X-ray output in microgray per milliampere seconds (μGy/mAs) at 100 cm from the X-ray tube was determined for selected high voltages and taking into account the total filtration. The X-ray output was then measured directly with the multi-purpose detectors (MPD), Raysafe X2. The maximum relative error between measured and predicted values was found to be equal to 20%. The maximum relative error between measured and predicted values obtained demonstrates the difficulty of accurately predicting the X-ray tube output using TASMICS and TASMIP models since they are based on fixed anode angles and different composition of the tungsten anode.

Performance evaluation of computed tomography is not significant in the Republic of Cameroon in general and more particularly in the city of Yaounde. Therefore, this work aimed to analyze image performances of 05 CT scanners in 05 medical facilities in the city of Yaounde, by using the Catphan 700 phantom and test procedures of the Atomic Energy Agency. Five quality control tests were performed on each CT-Scanner. All the CT scanners evaluated showed good results and were not disapproved in three of the five tests performed. The difference between the measured spatial resolution for each of the five CT scanners and the spatial resolution specified by the manufacturer was very high. The low contrast resolution of four of the five CT scanners was found low when compared to the low contrast resolution specified by the manufacturers.

On April 23, 2002, the Metrolink Commuter Rail System in Southern California experienced a crisis when a Burlington Northern Santa Fe freight train collided into a Metrolink train that was carrying upwards of 300 passengers. Three passengers were killed and 260 passengers were injured. This paper examines the crisis management efforts of Metrolink to maintain its organizational reputation. Relevant literatures from crisis management and crisis communication develop a theory-based case study of this crisis. Findings from the in-Joseph Eric Massey (PhD, University of Arizona) is Assistant Professor, Department of Communications, California State University-Fullerton, P.O. Box 6846, Fullerton, CA 92834-6846 (E-mail: jmassey@fullerton.edu). John P. Larsen (MCS, ABC) is Principal, Larsen Consulting, 69 Wentworth Way SW, Calgary, Alberta T3H 5B2 Canada (E-mail: larsenconsulting@shaw.ca). vestigation demonstrate that Metrolink was successful in their crisis management and crisis communication efforts. B...

SUMMARY After September 11, 2001 (9/11), the United States immediately embarked upon a new way of life, or, as the media describes it, a “new normalcy” (Chura, 2002; Stark, 2002). Throughout Corporate America, managers had to instantaneously re-group, re-strategize, and re-tool their internal and external communication plans. The terrorist attacks on the United States created a crisis in the tourism industry, and have proved challenging even to experienced managers of corporate communication. This investigation examines the post-crisis communication efforts among convention and visitors bureaus (CVB) managers responsible for promoting travel to their destinations. Two theoretical underpinnings serve as the framework for the study: crisis communication theory and strategic communication management. The study examined the tools tourism managers use to promote travel to their destination, how they have redesigned their promotional messages, and how they have redirected their target market focus in the wake o...

The public relations efforts of the U.S. airlines to restore consumer confidence in the industry in the wake of the 9/11 crisis are examined in this manuscript. The data demonstrate that following the crisis, the airlines engaged in strategic communication to restore their image and that of the industry as a whole. Also, following the prescriptions of crisis communication theory, the airlines enacted crisis-response strategies such as suffering, mortification and ingratiation. Crisis-response strategy selection was influenced by the type of crisis experienced, as predicted. The implications of these results for researchers and practitioners are discussed in this article.

Crisis situations can cause internal and external stakeholders to question the legit imacy of organizations. When faced with a crisis, organizations are compelled to communicate strategically with ...