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The planning of energy ambitious neighborhood pilots in Norway typically begin with the creation of holistic and socially ambitious visions based on extensive stakeholder collaboration, citizen insight generation and vision setting. However, as projects move from planning to implementation, the exploratory innovation methods are replaced by exploitative approaches. ‘The holistic vision and in particular, citizens’ described needs, fail to transfer into the implementation phase. This paper identifies four main challenges as to why this happens and link these to theory on ambidextrous organizations that need to exploit existing knowledge while reaching into the future with its rapidly changing goals and technological opportunities. Implementing stakeholders are familiar with exploitative tools, which build on earlier experience and capabilities of the selected implementing stakeholders, and the implementation stage leaves little time and resources for innovation on a lower hierarchical level. While extensive research on smart and integrated planning focus on ‘breaking down the silos’ meaning sectors and disciplines, our findings argue that the need to manage ambidextrous organizations and support both exploratory and exploitative innovation is equally important. An ambidextrous organization is one that has the ability to be efficient in its management of today's business while being adaptable for coping with the changing demand of tomorrow. We propose a model in which the organizational style and management style of innovative neighborhood pilots focus more on how to transfer knowledge and learn from the bottom-up and horizontally through management that foster both innovation models. © 2018 The Authors. Published by Elsevier Inc. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

This literature review analyzes and classifies methodological contributions that answer the different challenges faced by smart cities. This study identifies city services that require the use of artificial intelligence (AI); which they refer to as AI application areas. These areas are classified and evaluated, taking into account the five proposed domains (government, environment, urban settlements, social assistance, and economy). In this review, 168 relevant studies were identified that make methodological contributions to the development of smart cities and 66 AI application areas, along with the main challenges associated with their implementation. The review methodology was content analysis of scientific literature published between 2013 and 2020. The basic terminology of this study corresponds to AI, the internet of things, and smart cities. In total, 196 references were used. Finally, the methodologies that propose optimization frameworks and analytical frameworks, the type of conceptual research, the literature published in 2018, the urban settlement macro-categories, and the group city monitoring–smart electric grid, make the greater contributions.

The Smart City is by now a model for the application of Future Internet services and infrastructure towards radical improvements of urban services in terms of efficiency and sustainability. In recent experiences in this area, however, a new vision is emerging that enriches the original concept with the human perspective, as gained through the application of citizen-centric and participatory approaches to the co-design and development of Smart City services. Indeed, it is becoming clear that “smartness” alone—sensors, metres, infrastructures—risks placing the citizen outside of the process, as a user who never takes the kind of ownership of the services that can only be ensured by engagement in their co-design from the very start. This paper explores the emergent model for Human Smart Cities, its methodological components, and the “softer” features of “smartness”—such as clarity of vision, citizen empowerment, participation, etc.—which can complement the technological drive of the underlying urban infrastructure. Conclusions are set out in terms of implications and potential for EU policy renewal in the context of Europe 2020.