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Human resources in an organization is the capital for the organization and its performance is the main indicator for the organization to achieve its goals. In the current digital era, the shift in human resources is demonstrated by the application of Artificial Intelligence (AI) to organizations in Indonesia, both in companies and in several government organizations. A company has a responsibility to its stakeholders to do the job and get the desired profit. However, no research specifically discusses the analysis of the influence of AI (Machine Learning Algorithm, Deep Learning and Big Data) on Human Capital Management in Indonesia. This study aims to determine the effect of artificial Intelligence (AI) on Human Capital Management in Indonesia. This sample of this study is 85 respondents of organizational leaders and human resource managers (HR) in Indonesia. It can be concluded that adoption of Deep Learning and Big Data has a significant positive impact on Human Capital Management.

Indonesia has great potential in developing the furniture industry sector. The abundance of raw materials and high labor numbers should be optimized to encourage the furniture industry in Indonesia in the international furniture trade. However, in reality, the Indonesian furniture industry has increasingly been eliminated in the arena of international furniture trade. Therefore, it is necessary to consider how the furniture industry actually manages the company. One of the influential factors in furniture exports is how to manage the supply chain or logistics of the furniture industry, where one of them is related to the process of packaging and stuffing of furniture products. As a representation, this study tries to describe how the packaging and stuffing process is carried out by UD Surya Abadi Furniture, one of the furniture industries located in Sukoharjo Regency, Central Java. This research is a descriptive study, where data is collected by observation, interview, and documentation techniques. The results of this study discuss the packaging procedures, materials used and feasibility tests, and how the procedures and benefits obtained from the stuffing process at UD Surya Abadi Furniture. The conclusion obtained is that the description of the packaging and stuffing process that is carried out is quite good with the use of materials that meet the standards. Nevertheless, the process of packaging and stuffing at UD Surya Abadi Furniture is still done with manual counting so that it is not optimal.

This study aims to examine breastfeeding behavior from a gender perspective and socio-economic dimension. The legal basis and internal and external factors of breastfeeding behavior are the main issues. Breastfeeding views are also studied in terms of working women, in response to the increasingly expensive economic needs of women to help the family economy by entering the labor market, while women also have an obligation to engage in breastfeeding activities. This study uses literature method, by collecting all the literature related to the breastfeeding process, the legal basis that supports, and the factors that can inhibit and the way to succeed exclusive breastfeeding issues. This study found the fact that there is a misconception of society about breastfeeding that the breastfeeding process is not optimal, the modernization also makes women who should breastfeed to make new choices instead of breastfeeding obligations for their children.

This study aims to investigate the efficiency level of hospital surgery hospital installation in Special Region of Yogyakarta Province. Research conceptual constructs are based on input and output performance in institutional performance processes. This research approach uses positivist pattern and is derived by quantitative method. This is to explain the efficiency pattern of the installation of hospital and private hospital surgery rooms. The quantitative method chosen is the concept of Data Envelopment Analysis (DEA). The results showed that 1) the installation of a private hospital surgery room tends to be more efficient than government property; 2) the installation of a special hospital surgical hospital is not absolutely more efficient than a public hospital. As a recommendation, this research provides scenario for setting input usage for efficient performance.

The Internal Control System is implemented in the organization as a prevention of fraud risk. The Directorate General of Taxes (DGT) already has an Internal Compliance Unit (hereinafter referred to as UKI) as the vanguard in internal control efforts. However, there are still cases of fraud and Hand-Arrest Operations at the DGT that have questioned the quality of UKI. This study aims to find the constraints experienced by UKI in carrying out internal control monitoring tasks as well as efforts that can be made to improve the quality of UKI. This research method is qualitative with a case study at the Yogyakarta Small Tax Office (STO). The types of data used are primary data and secondary data. Primary data is obtained directly from observations and interviews with informants in the field, while secondary data comes from documents, regulations, and data previously published to data users. The analysis technique was carried out by grouping data, coding, and then presenting a visualization of the results using NVivo 12 plus software. The results of the study found that the ways to improve the quality of UKI at STO are adhering to the Annual Monitoring Plan (RPT) guidelines, increasing the knowledge and soft skills of UKI staff, increasing the use of technology, segregating UKI duties and responsibilities.

The goal of this study is to find out what combination and number of features people prefer when selecting a marketplace platform. This study’s target objects are marketplace platforms, which are among the top three most used by Indonesians. Conjoint analysis is used to assess consumer preferences using specified marketplace attributes. Platform view, promo, payment method, marketplace type, delivery services, and reviews are the stated attributes. Non-probability purposive sampling techniques were used to acquire data on early 2023 and 100 respondents were participated. This is accomplished by providing questionnaires using online forms to Indonesian students who utilize the marketplace platform. This last research will determine the combination and level of qualities that students desire when selecting a marketplace platform. The payment method attribute was discovered to be the most influential on student preferences. The second attribute is marketplace, followed by promotions, delivery services, reviews, and platform appearance. Several ideas and techniques were shared.

During the Covid-19 pandemic, many technology companies recorded sales volume increases. It happened because the pandemic pushed everyone to utilise technology devices for daily activities. Therefore, it drives the sales of technology companies to improve. This research uses the EVA (Economic Value Added) indicator as a financial analysis tool to evaluate the financial performance of companies in the technology sector on the Indonesia Stock Exchange before and during the Covid-19 pandemic. This research uses technology companies' financial statements from January 2019 - December 2020 as secondary data. The research analysis is in the form of a descriptive analysis of EVA calculation. The findings revealed that two of the four selected technology companies have a positive EVA value, which indicates that the two companies have been able to provide added value from their operational activities even before the Covid-19 pandemic occurred in Indonesia. Meanwhile, another company generate a negative EVA, which suggests that the company's management has not been able to create added value for the company. The company's ability to maintain financial sustainability represented by EVA value is ultimately not only defined by certain situations, such as a pandemic, but also by its ability to formulate a capital structure strategy.

The strategy to improve digital marketing for MSME products and services is a critical study. Therefore, the authors are interested in reviewing scientific evidence of increasing digital era MSME marketing to increase understanding. Finally, we can conclude that the findings include several strategies to increase the promotion of MSME products and including MSME managers preparing products and services that have future value and serving customers better, making the best buyer journeys, understand when and how to fix any shortcomings, develop periodic promotions, optimize website promotions, develop internet promotions, always place website pages easy to find, review items, create a business Google account, participate, participate, influencers, then right-click, are virtual entertainment. It is hoped that this study will become a vital force in increasing the understanding of digital marketing strategies in MSME businesses.

Indonesia is entering Industry 4.0, but is still not using supportive technology, especially in residential areas. A compact house is one of the dwellings built on limited modern land, providing flexible use of space according to the activities carried out by residents. The current version of this type of residence, namely smart homes, is still far from what is expected. There is a need for the modern use of IoT in every room, which can adapt to the activities of residents to make it easier for residents to move. A grounded theory and descriptive approach was used to find the continuity of modern Industry 4.0 and IoT technology in smart homes with the compact house concept to find the novelty of design standards. The findings are in the form of lighting that can be adjusted via IoT to reduce the crime rates in abandoned homes or in homes that are not active because the residents are traveling.

Tujuan penelitian ini adalah menganalisis peran kepercayaan memediasi kemudahan penggunaan dan security terhadap niat menggunakan BCA mobile banking.Populasi yang digunakan a dalah seluruh masyarakat Kota Denpasar yang merupakan nasabah bank BCA dan jumlah sampel adalah 130 responden, dengan metode non probability sampling. Pengumpulan data diperoleh dari penyebaran kuesioner selanjutnya dianalisis dengan menggunakan analisis jalur, uji asumsi kla sik dan uji sobel. Hasil dari penelitian ini menunjukkan kemudahan penggunaan dan security berpengaruh positif dan signifikan terhadap niat menggunakan; kemudahan penggunaan dan security berpengaruh positif dan signifikan terhadap kepercayaan; kepercayaan berpengaruh positif dan signifikan terhadap niat menggunakan; kepercayaan memediasi pengaruh kemudahan penggunaan dan security terhadap niat menggunakan. Secara teoritis da ri hasil penelitian ini memberikan bukti pada pengembangan ilmu manajemen pemasaran dan ilmu perilaku konsumen mengenai kemudahan penggunaan, security kepercayaandan niat menggunakan. Kata kunci: kemudahan penggunaan, security, kepercayaan, dan niat menggunakan

Tujuan penelitian ini adalah menganalisis peran kepercayaan memediasi kemudahan penggunaan dan security terhadap niat menggunakan BCA mobile banking.Populasi yang digunakan a dalah seluruh masyarakat Kota Denpasar yang merupakan nasabah bank BCA dan jumlah sampel adalah 130 responden, dengan metode non probability sampling. Pengumpulan data diperoleh dari penyebaran kuesioner selanjutnya dianalisis dengan menggunakan analisis jalur, uji asumsi kla sik dan uji sobel. Hasil dari penelitian ini menunjukkan kemudahan penggunaan dan security berpengaruh positif dan signifikan terhadap niat menggunakan; kemudahan penggunaan dan security berpengaruh positif dan signifikan terhadap kepercayaan; kepercayaan berpengaruh positif dan signifikan terhadap niat menggunakan; kepercayaan memediasi pengaruh kemudahan penggunaan dan security terhadap niat menggunakan. Secara teoritis da ri hasil penelitian ini memberikan bukti pada pengembangan ilmu manajemen pemasaran dan ilmu perilaku konsumen mengenai kemudahan penggunaan, security kepercayaandan niat menggunakan. Kata kunci: kemudahan penggunaan, security, kepercayaan, dan niat menggunakan

This study aimed to analyze the factors that influence the capital structure of companies listed on the Jakarta Islamic Index (JII). These factors consist of company size, return on assets (ROA), return on equity (ROE), inflation, and growth in the gross domestic product (GDP). This research is quantitative research with a purposive sampling method and obtained a sample of 9 companies. The data used is secondary data in financial reports on companies registered with JII in 2015-2019. Data analysis using the multiple linear regression method. The results showed that ROA had a significant adverse effect on the capital structure, ROE has a significant positive effect on the capital structure, firm size does not affect the capital structure, inflation does not affect the capital structure, GDP growth does not affect the capital structure. Simultaneously, firm size, ROA, ROE, inflation, and GDP growth significantly affect the capital structure.

This paper aims to analyze and discuss the implementation of innovative strategies in a public higher education institution in Indonesia. Analysis is undertaken by using Total Evaluation and Decision Square (TEDS) Method, which employs [a] Total Financial Management (TFM), [b] Total Content Management (TCM), [c] Total Process and Project Management (TPPM), and [d] Total Stakeholder Management (TSM) as the focus of analysis. The study is a qualitative study with the descriptive approach. Data and information were collected by using in-depth interview to the dean of the faculty and leaders of the department in the faculty as informants. Results of the interview were further analysed by using thematic analysis to get insights related to the topic of study. It can be inferred that the institution has already undertaken positive and beneficial innovation strategies. However, they are not effectively undertaken. This can be seen in the results of this study which show positive indicators in the parameters of Total Content Management (TCM), Total Process and Project Management (TPPM) and Total Stakeholder Management (TSM). The parameter of Total Financial Management (TFM), however, shows negative result in innovation strategy. The study reflects the actual condition of higher education institutions in Indonesia regarding institutional funding, and it further implies that the institution needs to be more innovative in finding suitable and reliable funding resources (apart from regular/yearly institutional budget as being provided by the Indonesian central government) to undertake its major tasks by law, which are [a] education, [b] research and development activities, as well as [c] the community development-empowerment activities.

This study aims to develop a marketing strategy by increasing patient satisfaction and influencing repurchase intention. A quantitative methodology with online data dissemination to 158 respondents who had treated teeth at dental clinics in Bandung, Indonesia. Analysis of the questionnaire data using the PLS-SEM data analysis technique. The findings show that clinic reputation, dentist, and technology affect patient satisfaction, and patient satisfaction is a mediating variable that affects repurchase intention. The reputation of the clinic, dentist, and technology that is felt directly by the patient will affect patient satisfaction. Furthermore, fulfilled patient satisfaction will raise the patient's repurchase intention in the future. The impact of this research is that business actors engaged in dental clinics can develop marketing strategies that can increase patient satisfaction so that patients make repurchase intentions after visiting their dental clinics.

This study studies social entrepreneurial competencies, social values, and transformational leadership. They are a requirement during the COVID-19 pandemic. It arises to find out the effect of social entrepreneurship on social values and the influence of transformational leadership in memorizing the influence of social entrepreneurship on social values with a total of 200 respondents as social entrepreneurship leaders who have been announced in Indonesia. This study uses a quantitative method with a structural equation model (SEM) analysis tool in AMOS software. SEM analysis in this study uses the moderating SEM method with a mixed-methods approach. Data analysis has been carried out through data processing. The values obtained mean that higher social entrepreneurship will increase social value by 9.4%; if transformational leadership increases, a significance value of 0.85 is obtained. This value is greater than 0.05. It is proved that the role of social entrepreneurship fosters innovative abilities, proactive development, and the courage to take risks for the people in Indonesia and the impact of social values fosters social recognition, responsibility, and contribution to the economy with attitudes with potential transformational leadership behaviors as well as inspirational motivation, intellectual stimulation, and consideration of the community. AcknowledgmentsThe author appreciates the contribution of all co-authors in preparing the data set.

The following paper describes a new direction in developing undergraduate forensic accounting education in Indonesia. This paper explores multiple aspects of the development of undergraduate forensic accounting education at the Accounting Program of the Islamic University of Indonesia (UII) through a descriptive qualitative approach. The competence-based approach used by the Accounting Program of UII is a recent innovation in undergraduate forensic accounting education in the country. It involves restructuring the curriculum to match the profession's expectations and is implemented in conjunction with a collaboration with the national forensic audit certification body. The program seeks to develop undergraduate students’ theoretical and practical knowledge in forensic audit by integrating a nationally recognized competence certification scheme into the existing curriculum, an approach that other universities in the country have never used.

ABSTRACT: The beer industry is one of the businesses affected during the COVID-19 pandemic. Despite the exponential growth of the beer industry throughout the years, this aspect of the beverage industry has gained limited attention and has been underexplored. This study aimed to provide a better and up-to-date understanding of Philippine-beer consumers to speed up its recovery. An online survey with 853 volunteer respondents was conducted to investigate Filipinos’ local beer consumption considering frequency, intake, expenses, and preference. A descriptive analysis of the consumers’ self-perceived evaluation of the changes in drinking showed a slight decrease in frequency, intake, and expenses and a minor change in preference. Somers’ d and the chi-squared test results indicated significant relationships between each demographic information (age, sex, and income) and frequency, intake, and expenses. In addition, a conjoint analysis with an orthogonal design indicated that price was the most important attribute (58.025%), followed by primary taste (12.452%), alcohol content (9.706%), mouthfeel (6.445%), aftertaste (6.355%), aroma (5.189%), and, lastly, color (1.827%). The findings of this study could be used as a baseline for improved product offerings, customized advertisements, and market segmentation. Moreover, the results of this study could be applied and extended by breweries to promote and create strategies. Lastly, this study could be extended and utilized by other beverage industries worldwide.

Leveraging theoretical insights from Mike W. Peng's institution-based view, this paper examines how mandatory corporate social responsibility investment regulations impact on firm performance in emerging economies, such as India. We thus first discuss the overview of India's statutory provisions and disclosure guidelines related to corporate social responsibility, which became effective from the financial year 2014–2015. Then, because in the emerging economy, formal institutional environments such as the rule of law greatly influence a firm's strategic decisions and performance, we propose a contingency framework of the impact of mandatory corporate social responsibility investment on a firm's overall performance, i.e., firm-specific advantages, financial outcome, and competitive advantage. In this way, we also explore how corporate social responsibility implementing intermediary agencies’ mediating role with third-party contractual terms will moderate the relationship between the focal firm's social investment agendas and performance. In so doing, the study contributes to and advances understanding of the institution-based perspective on the relationship between the focal firm's mandatory social investment and performance in emerging economies and brings the institution-based view into the mainstream of corporate social responsibility literature. Taken together, the novelty of our work is to study the association between sustainable social agendas and firm-specific and competitive advantages, as well as the mediating role of registered social intermediary agencies.

ABSTRACT: The shoe industry has been continuously growing in recent years. The goal of this study was to identify factors affecting perceived shoe quality among shoe manufacturing workers. A sample of 350 shoe manufacturing workers participated in answering a survey that was distributed using a purposive sampling approach. Structural Equation Modeling (SEM) indicated that quality training was the most significant factor on perceived shoe quality, indicating that quality training should be prioritized and included in company programs to sustain quality products. Interestingly, perceived tooling/machinery conditions, teamwork and cooperation, the operator’s technical skills, and the operator’s quality mindset, also had significant effects on perceived shoe quality. This study is one of the first studies to explore perceived shoe quality among shoe manufacturing workers. The results may convey information for future research on perceived product quality, particularly for the shoe industry. Finally, our framework can be utilized for the enhancement of perceived product quality in shoe manufacturing industries worldwide.

ABSTRACT: This present research examines the behavioral intentions of Filipinos to use online grocery applications during the novel COVID-19 pandemic. The study proposes an integration of the health belief model (HBM) and the Unified Theory of Acceptance and Use of Technology (UTAUT2) to identify the factors affecting the acceptance and usage of Filipinos of online grocery applications in terms of the impact of health risk for COVID-19. To accurately measure the factors and their relationship to behavioral intentions and usage behavior, a questionnaire was developed and distributed to 373 residents in the Philippines. Partial least squares structural equation modeling (PLS-SEM) was applied as an analytical method for this study. The results revealed that performance expectancy, perceived benefits, perceived severity, and cues to action significantly influenced the behavioral intentions and usage of online grocery apps during the COVID-19 pandemic. The study’s findings can be utilized as a theoretical framework for future researchers of consumer behavior; e-commerce developers; and grocery industry retailers, to enhance the innovation and services of online grocery applications. The results of this study may also be used and capitalized on by investors and managers to apply in strategizing when developing and marketing online grocery applications among consumers. Moreover, the framework of this study may be adopted and utilized by other online markets, even in different counties. Further theoretical and practical aspects are discussed in this paper.

In the service sector, such as tourism and hospitality, a traveler often tries to find information about their destination digitally, comparing it to alternatives available to have the best option. This demand businesses that are in the tourism and hospitality sector to advertise their destination more creatively and informatively, such as using a travel influencer. The present research was conducted to explore how the public adopts information advertised by a social media influencer that promotes travel or leisure places, better known as a travel influencer. The Information Adoption Model (IAM) was used to explore the factors that could affect people’s perception of Information Usefulness (IU), which then affects Information Adoption (IA). Several hypotheses that were built from the IAM theoretical framework were tested using Partial Least Square Structural Equation Modelling (PLS-SEM) with 150 people as respondents; four out of the seven hypotheses were accepted. From the accepted hypotheses, it was revealed that more dimensions in the Source Credibility construct influence Information Usefulness compared to the dimensions from the Argument Quality constructs.

Tujuan penelitian ini adalah untuk mengetahui peran brand image dalam memediasi pengaruh sponsorship terhadap niat beli ulang. Penelitian ini dilakukan di Old Man’s Café Canggu Bali. Populasi penelitian ini adalah pengunjung yang mengkonsumsi minuman X lebih dari satu kali dengan sampel berjumlah 100 responden. Teknik analisis yang digunakan adalah Teknik analisis jalur (path analysis). Hasil penelitian menunjukkah bahwa Sponsorship berpengaruh positif dan signifikan terhadap brand image minuman X di Old Man’s Bar in Canggu. Sponsorship berpengaruh positif dan signifikan terhadap niat beli ulang minuman X di Old’s Man Bar in Canggu. Brand image berpengaruh positif dan signifikan terhadap niat beli ulang minuman X Old Man’s Bar in Canggu. Brand image secara signifikan memediasi hubungan antara variabel sponsorship dan niat beli ulang. Kata kunci: brand image, sponsorship, niat beli ulang

ABSTRACT: The fashion industry has been continuously growing over the years, yet it is an industry that was greatly affected by the COVID-19 pandemic. The purpose of the study was to determine the factors affecting buying behavior of Filipinos towards clothing apparel during the COVID-19 pandemic. There were 457 respondents who voluntarily participated and answered an online questionnaire. Structural equation modeling (SEM) indicated that marketing mix was found to have significant effects on attitude, subjective norm, and perceived behavioral control, which subsequently led to purchase intention. In addition, the COVID-19 latent variable was found to have significant effects on self-perceived severity and self-efficacy, which subsequently led to attitude and purchase intention. Interestingly, marketing mix was found to have the highest effect on actual purchase, which indicated that innovation dynamics are the keys for the buying behavior. The SEM construct can be applied to determine the clothing apparel buying behaviors of consumers in other countries, particularly during the COVID-19 pandemic. Finally, advertisements, promotions, sales, and health safety should be considered as innovation dynamics during the COVID-19 pandemic.

Investor berinvestasi adalah untuk memaksimalkan return dengan memperhatikan faktor risiko investasi yang akan dihadapinya. Return merupakan faktor utama yang memotivasi investor berinvestasi dan sebagai imbalan atas keberanian investor mengambil risiko investasi yang telah dilakukan. Penelitian ini dilakukan untuk menguji pengaruh rasio pasar terhadap return saham pada saham LQ-45 yang memiliki laba positif selama periode 2014 sampai dengan 2017. Jumlah sampel yang diteliti sebanyak dua puluh tujuh (27) perusahaan yang dipilih melalui metode sensus. Metode pengumpulan data yang digunakan dalam penelitian ini adalah dengan metode observasi nonpartisipan. Analisis data dilakukan dengan teknik analisis regresi linier berganda. Hasil analisis ditemukan bahwa rasio pasar yang diproksikan dengan PBV, PER, dan PSR berpengaruh positif dan signifikan terhadap return saham. Kata kunci: return saham, rasio pasar, price to book value, price to earning ratio, price to sale ratio

This study aims to compare the performance and service expectations from an otobus (PO) company in the city of Bandung. The company is PO Grand Star Holiday Transport. The research is using five dimensions, namely the dimensions of reliability, responsiveness, assurance, empathy and tangibility. The method used in this research is the descriptive method by providing an overview of the level of service quality and the expectations of consumers. The data was collected by the method of field studies conducted by distributing written questionnaires. Based on the results of the study, it is known that the company's service quality is in the good category but it still does not meet the expectations of consumers. In conclution, this reasearch shows that there are things that need to be improved, especially related to the dimensions of empathy and reliability.

The beer industry is one of the businesses affected during the COVID-19 pandemic. Despite the exponential growth of the beer industry throughout the years, this aspect of the beverage industry has gained limited attention and has been underexplored. This study aimed to provide a better and up-to-date understanding of Philippine-beer consumers to speed up its recovery. An online survey with 853 volunteer respondents was conducted to investigate Filipinos’ local beer consumption considering frequency, intake, expenses, and preference. A descriptive analysis of the consumers’ self-perceived evaluation of the changes in drinking showed a slight decrease in frequency, intake, and expenses and a minor change in preference. Somers’ d and the chi-squared test results indicated significant relationships between each demographic information (age, sex, and income) and frequency, intake, and expenses. In addition, a conjoint analysis with an orthogonal design indicated that price was the most important attribute (58.025%), followed by primary taste (12.452%), alcohol content (9.706%), mouthfeel (6.445%), aftertaste (6.355%), aroma (5.189%), and, lastly, color (1.827%). The findings of this study could be used as a baseline for improved product offerings, customized advertisements, and market segmentation. Moreover, the results of this study could be applied and extended by breweries to promote and create strategies. Lastly, this study could be extended and utilized by other beverage industries worldwide.

This present research examines the behavioral intentions of Filipinos to use online grocery applications during the novel COVID-19 pandemic. The study proposes an integration of the health belief model (HBM) and the Unified Theory of Acceptance and Use of Technology (UTAUT2) to identify the factors affecting the acceptance and usage of Filipinos of online grocery applications in terms of the impact of health risk for COVID-19. To accurately measure the factors and their relationship to behavioral intentions and usage behavior, a questionnaire was developed and distributed to 373 residents in the Philippines. Partial least squares structural equation modeling (PLS-SEM) was applied as an analytical method for this study. The results revealed that performance expectancy, perceived benefits, perceived severity, and cues to action significantly influenced the behavioral intentions and usage of online grocery apps during the COVID-19 pandemic. The study’s findings can be utilized as a theoretical framework for future researchers of consumer behavior; e-commerce developers; and grocery industry retailers, to enhance the innovation and services of online grocery applications. The results of this study may also be used and capitalized on by investors and managers to apply in strategizing when developing and marketing online grocery applications among consumers. Moreover, the framework of this study may be adopted and utilized by other online markets, even in different counties. Further theoretical and practical aspects are discussed in this paper.

The shoe industry has been continuously growing in recent years. The goal of this study was to identify factors affecting perceived shoe quality among shoe manufacturing workers. A sample of 350 shoe manufacturing workers participated in answering a survey that was distributed using a purposive sampling approach. Structural Equation Modeling (SEM) indicated that quality training was the most significant factor on perceived shoe quality, indicating that quality training should be prioritized and included in company programs to sustain quality products. Interestingly, perceived tooling/machinery conditions, teamwork and cooperation, the operator’s technical skills, and the operator’s quality mindset, also had significant effects on perceived shoe quality. This study is one of the first studies to explore perceived shoe quality among shoe manufacturing workers. The results may convey information for future research on perceived product quality, particularly for the shoe industry. Finally, our framework can be utilized for the enhancement of perceived product quality in shoe manufacturing industries worldwide.

This study aims to determine the Influence of Interpersonal Conflict and the Severe Expenses Against Job Stress on the employees at the Transportation Department of Bali Province. Interpersonal conflicts need to be considered to eliminate differences of opinion between individuals and other individuals. This research was conducted on all employees in Bali Transportation Department. The sample is 94 employees. The data was collected by distributing questionnaires using a 5-point likert scale to measure 15 statement items. The analysis technique used is Regression analysis. The results of this study indicate that Interpersonal Conflicts have a positive and significant effect on Work Stress and Workload has a positive and significant effect on Work Stress in Bali Provincial Transportation Department. Company managers must maintain and always pay attention to how much Job Stress is felt by employees. It aims to create employees who have important role attitudes in order to support the achievement of good performance in accordance with the objectives of relevant agencies in Bali Provincial Transportation Department. Keywords: Interpersonal Conflict and Workload, Working Stress.

The fashion industry has been continuously growing over the years, yet it is an industry that was greatly affected by the COVID-19 pandemic. The purpose of the study was to determine the factors affecting buying behavior of Filipinos towards clothing apparel during the COVID-19 pandemic. There were 457 respondents who voluntarily participated and answered an online questionnaire. Structural equation modeling (SEM) indicated that marketing mix was found to have significant effects on attitude, subjective norm, and perceived behavioral control, which subsequently led to purchase intention. In addition, the COVID-19 latent variable was found to have significant effects on self-perceived severity and self-efficacy, which subsequently led to attitude and purchase intention. Interestingly, marketing mix was found to have the highest effect on actual purchase, which indicated that innovation dynamics are the keys for the buying behavior. The SEM construct can be applied to determine the clothing apparel buying behaviors of consumers in other countries, particularly during the COVID-19 pandemic. Finally, advertisements, promotions, sales, and health safety should be considered as innovation dynamics during the COVID-19 pandemic.

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles, reliability, responsiveness, assurance, and empathy were analyzed simultaneously to the customer satisfaction. Structural equation modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant relationships to the satisfaction of customers at Toyota Dasmarinas-Cavite Philippines. Interestingly, tangibles, responsiveness, and assurance were found to have no significant relationships to satisfaction. The servicing dealer must deliver a high quality of service to meet customer expectations and achieve high customer satisfaction, which subsequently builds customer trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase the company’s profit and competitive advantage.

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COVID-19 pandemic in Indonesia by utilizing the extended theory of planned behavior (TPB) approach. A total of 253 respondents voluntarily participated and answered 65 questions. Structural equation modeling (SEM) indicated that hedonic motivation (HM) was found to have the highest effect on customer satisfaction, followed by price (P), information quality (IQ), and promotion (PRO). Interestingly, this study found out that usability factors, such as navigational design (ND) and perceived ease of use (PEOU) were not significant to customer satisfaction and loyalty in OFDS during the new normal of COVID-19. This study can be the theoretical foundation that could be very beneficial for OFDS investors, IT engineers, and even academicians. Finally, this study can be applied and extended to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of COVID-19 in other countries.

Tujuan penelitian ini adalah untuk mengetahui pengaruh kepemimpinan transformsional dan motivasi kerja terhadap kinerja pegawai. Dalam penelitian ini digunakan teknik sensus di mana semua populasi menjadi sampel dalam penelitian. Analisis data menggunakan analisis regresi berganda, uji F, uji t, dan uji koefi sien determinasi dan disertai dengan pengujian asumsi klasik. Hasil penelitian menunjukkan bahwa : (1) ada pengaruh yang positif dan signifi kan dari kepemimpinan transformasional dan motivasi kerja secara simultan terhadap kinerja pegawai, (2) ada pengaruh yang positif dan signifi kan dari kepemimpinan transformasional terhadap kinerja pegawai. (3) ada pengaruh yang positif dan signifi kan dari motivasi kerja terhadap kinerja pegawai Badan Penanaman Modal dan Promosi Daerah Kabupaten Kutai Kartanegara.

The purpose of this study is to analyze the effect of work environment and motivation on creativity to Pawnshop employees, Regional Office of Central Jakarta. The method of analysis used in this study is quantitative study with population of 50 Pawnshop employees, Central Jakarta Regional Office. The data were collected by distributing questionnaires consisting of some questions. Variables in this study were divided into 2 groups, working environment (X1) and motivation (X2) as the independent variables, and creativity (Y) as the dependent variable. This research used linear regression analysis method and multiple regressions as tools to solve the problem. Results of the analysis showed that there are significant and simultaneous effects on variables between work environment and motivation on employees’ creativity of the pawnshop, Central Jakarta Regional Office.

The objectives of this study are to analyze the factors that affect the financing collectability in XYZ Sharia Bank branch office in West Jakarta, to formulate and recommend a strategic planning of the bank to reduce the level of Non-Performing Loans (NPF) in the future. Logistic regression and SWOT matrix were utilized as the methods of this study. Thus, the results showed that the factors influencing the financing collectability of XYZ Sharia Bank customers are financing agreement types, margin/profit sharing equivalent rate, economic sectors, and value of the company Altman Z-Score. From the analyses of both external and internal factors, it reveals that strategic factors are identified to reduce the value of NPF in XYZ Sharia Bank West Jakarta i.e. by performing defensive actions. The assessment results of the strategy in XYZ Islamic Bank, West Jakarta, in terms of SWOT in tightening the cost analysis of SME sector, are as follow: carrying out the process of cost analysis more carefully and thoroughly, and conducting HR personnel training, or sharing with other branches in the neighboring areas, anticipating over assessment by adopting an independent assessor, performing more detailed screening in doing financing disbursement, and maximizing the existing internal regulations related to the financing facility.Keywords: Collectable financing, logistic regression, SWOT, Altman Z-Score, SMEABSTRAKTujuan dari penelitian ini adalah menganalisis faktor-faktor yang berpengaruh terhadap kolektibilitas pembiayaan pada Bank Syariah XYZ kantor cabang Jakarta Barat dan merumuskan dan merekomendasikan perencanaan strategis Bank Syariah XYZ dalam rangka menekan tingkat Non Performing Loans (NPF) di masa yang akan datang. Metode penelitian ini menggunakan regresi logistik dan matriks SWOT. Hasil dari penelitian ini diperoleh faktor-faktor yang memengaruhi kolektibilitas pembiayaan oleh nasabah Bank Syariah XYZ adalah Jenis akad pembiayaan, tingkat equivalent rate margin/bagi hasil, sektor ekonomi, dan nilai Altman Z-Score perusahaan. Hasil analisis lingkungan eksternal dan lingkungan internal diperoleh faktor-faktor strategis yang dapat dimanfaatkan dalam menekan nilai NPF pada Bank Syariah XYZ Jakarta Barat dengan melakukan tindakan defensif. Hasil evaluasi strategi Bank Syariah XYZ Kantor Cabang Jakarta Barat dari segi SWOT dalam memperketat analisis pembiayaan sektor UMKM antara lain: melakukan proses analisis pembiayaan dengan lebih hati-hati dan menyeluruh, melakukan pelatihan tenaga SDM atau dengan melakukan sharing dengan cabang lain dalam wilayah yang berdekatan, mengantisipasi over penilaian dengan menggunakan penilai independen, melakukan screening lebih detail pada saat melakukan pencairan pembiayaan, dan memaksimalkan peraturan internal yang ada terkait pemberian fasilitas pembiayaan.Kata kunci: kolektibilitas pembiayaan, regresi logistik, SWOT, Altman Z-Score, UMKM

Hotel is one of the service industries that provide accommodation or lodging. Competition is becoming increasingly fierce with the emergence of various kinds of hospitality industries such as villas, resort, apartment and bungalow. Basic scientific papers proving the influence of financial compensation as well as education and training determine the effect of positive and significant impact on the performance of employees at Bakung Sari Hotel. Scientific papers choose a location in Bakung Sari Hotel with testing data analysis techniques aided linear regression. Using census methods (total sampling) the number of samples obtained as many as 53 respondents. Results of data with SPSS program proves it can be concluded that the financial compensation, education and training simultaneously significant effect on the performance of employees with R2 values of 84.0 percent. While the remaining 16.0 percent is influenced by other variables. financial compensation, education and training of positive and significant impact on the performance of employees partially. This can be evidenced from t value greater than t table (1.671).

Majority of the manufacturing companies are incorporating the practice of reverse logistics in their value chain. In manufacturing processes, the concept of reverse logistics plays a vital role in enhancing the company’s profit margin for sustainable business growth. For every company, there is a need of performance measurement system to be established as successful business tool. However to predict better results, how smartly the inputs for the transformation or business process are being effectively and efficiently used has to be analyzed. Drawing attention to the growing popularity in adapting the best practices of reverse logistics among different manufacturing industries, this paper aims to build a methodology in order to measure the performance of liquefied petroleum gas (LPG) agencies. To do so, it has undertaken the Asian emerging market-India as a case study and improved the understanding of performance measurement in reverse logistics to refilling LPG cylinders. Further, it has suggested a framework affecting the implementation of reverse logistics activities and its network.

The aims of this study is to investigate the effect of leadership, physical work environment, and compensation on employee performance. The sample size was 91 employees of UD Terus in Bali which was determined by saturated sampling technique. Method of data gathering used was questionnaire distribution with five Likert’s Scale. Technique of analysis implemented in this study was multiple linear regression. The findings show that partially, leadership, physical work environment, and compensation has positive impact on performance. Additionally, 80.8 percent of employees performnace variation determined by leadership, physical work environment, and compensation, whereas 19.2 percent determined by other variables not considered in this study

The aim of this study is to determine the effect of attitudes toward willingness to pay of Philips LED bulb, with level of consumer income as moderating variable. The study was conducted in Denpasar City with sample size of 90 LED bulbs user but have not used the Philips brand. Sample was determined by purposive sampling and data were collected by using questionnaires distributed directly. The data were processed with Moderate Regression Analysis (MRA). The results of this study indicate that attitudes is positively affect willingness to pay, but the level of income is negatively affect willingness to pay. Nevertheless, income level are significantly moderate the relationship between attitude and willingness to pay, and the resultsshow a positive coefficient, which means that the income level strengthen the influence of attitude toward willingness to pay of Philips LED bulb