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This study aims to investigate the impact of the concept of “bandarmology” or herd behavior (HB) on the investment decisions of millennial stock investors in Indonesia who are influenced by influencer Anton Swandana. The research adopts a quantitative approach with an ex post facto method and uses the Partial Least Square (PLS) analysis technique to test the hypothesis. Data was collected through a questionnaire distributed via Google Form to 100 respondents selected by the quota sampling technique. The results indicate that source credibility, herd behavior, risk perception, and emotional response have a significant effect on investment behavior intention. This research contributes to the field of stock investment in Indonesia by providing a deeper understanding of the behavior of millennial stock investors and the factors that influence their investment decisions.

The rapid growth of social media users in Indonesia has prompted researchers to identify factors that impact consumer purchase intentions through advertising click activities, such as informativeness, entertainment, irritation, emotional appeal, credibility, and privacy concerns mediated by advertising attitude. This research examines how informativeness, entertainment, emotional appeal, and privacy concerns simultaneously influence attitudes toward advertising and purchase intentions. This study employed a quantitative approach through an online survey with a sample of 321 respondents residing in major cities in Indonesia. This study applied purposive sampling with individual criteria as Instagram users were exposed to ads within the last month, and the data were analyzed through structural equation modeling. The results of this study show that advertising attitude fully mediates informativeness, entertainment, emotional appeal, and credibility toward advertising clicks, which drive purchase intentions. Meanwhile, irritation and privacy concerns have a negative impact on advertising attitudes. This research proved that Incentives have a direct influence on purchase intention. Suggestions for future researchers need to consider the classification of ad product or service categories so that advertisers can better understand consumer behavior and provide ad impression effectiveness according to the target audience

The aim of this research is to analyze whether work environment variables and compensation mediated by work motivation have an effect on employee turnover intentions at PT Grandi. The population in this study were employees of PT. Grandi. The sample taken was 95 respondents using a purposive sampling technique, namely a sampling technique with certain considerations, namely employees from the division that had the highest turnover intention. Based on statistical data analysis using Smart PLS, it can be concluded that the results of this research are that the work environment has a positive effect on work motivation. Compensation has a positive effect on work motivation. Compensation has a negative effect on turnover intention. The work environment has no effect on turnover intention. Work motivation has no effect on turnover intention. Work motivation is unable to mediate the influence of the work environment on employee turnover intention, and work motivation is unable to mediate the influence of compensation on employee turnover intention. It is hoped that PT. Grandi is able to improve the work environment, work motivation and maintain compensation so that turnover intention in the company can be reduced. Abstrak dalam Bahasa Indonesia. Tujuan dari penelitian ini adalah untuk menganalisis apakah variabel lingkungan kerja dan kompensasi yang dimediasi oleh motivasi kerja berpengaruh terhadap keinginan berpindah karyawan pada PT Grandi. Populasi dalam penelitian ini adalah karyawan PT. Grandi. Sampel yang diambil sebanyak 95 responden dengan menggunakan teknik purposive sampling yaitu teknik penentuan sampel dengan pertimbangan tertentu yaitu karyawan dari divisi yang mempunyai turnover intention tertinggi. Berdasarkan analisis data statistik menggunakan Smart PLS dapat disimpulkan hasil penelitian ini yaitu lingkungan kerja berpengaruh positif terhadap motivasi kerja. Kompensasi berpengaruh positif terhadap motivasi kerja. Kompensasi berpengaruh negatif terhadap turnover intention. Lingkungan kerja tidak berpengaruh terhadap turnover intention. Motivasi kerja tidak berpengaruh terhadap turnover intention. Motivasi kerja tidak mampu memediasi pengaruh lingkungan kerja terhadap turnover intention karyawan, dan motivasi kerja tidak mampu memediasi pengaruh kompensasi terhadap turnover intention karyawan. Diharapkan PT. Grandi mampu meningkatkan lingkungan kerja, motivasi kerja dan menjaga kompensasi sehingga turnover intention dalam perusahaan bisa berkurang.

In the current era, the challenges faced by SMEs in Indonesia are becoming increasingly complex. Previously, the primary challenge for SMEs has been to enhance performance. However, with the emergence of information technology, SMEs are now required to compete fiercely. SMEs in Indonesia are still in the process of digital transformation to improve their business strategies, thus limiting research focused on digital transformation in SMEs. Research also considers market complexity and digital strategy as crucial factors for SMEs. The aim of this study is to analyze the role of digital transformation in influencing SME performance. The research approach is quantitative, involving 171 SMEs owners as respondents. The instrument utilized is a Likert scale questionnaire, focusing on the majority of SMEs in Indonesia, particularly those in Java, the most populous island and business center of the country. This includes SMEs operating within various sectors, such as culinary, fashion, retail, and creative industries. The results indicate that digital strategy and market complexity influence digital transformation and SMEs performance. The research findings suggest that digital transformation mediates the influence of digital strategy and market complexity on SME performance. The novelty of this study lies in its focus on the current SMEs digitalization strategy area. This study indicates that digital transformation is an essential aspect affecting current SME performance. The results suggest that SMEs require focused strategies to strengthen resources and gain competitive advantage in complex markets.

BPJS Kesehatan as a public institution mandated to organize the National Health Insurance has a big challenge related to participant satisfaction as it has entered a decade of implementing the National Health Insurance (JKN), BPJS Kesehatan is required to continue to improve satisfaction to participants, Currently, there are many ways or methods used by participants to express satisfaction or dissatisfaction with services, one of which is providing reviews through social media in the form of google reviews, related to this, researchers researched the level of participant satisfaction with BPJS Health services at branch offices throughout Deputy Region XII. This research uses descriptive research methods, namely research with an approach based on symptoms systematically and accurately regarding the characteristics of certain populations or regions, and combined with document analysis research or content analysis. The purpose of this study is to determine the level of branch office services based on the results of reviews conducted by participants through Google reviews, based on research participants who get services at the Branch Office give a rating of 4. 6 with a maximum rating scale of 5, then for the reviews given by participants, researchers categorized them according to the dimensions of the quality of participant services, namely Physical Evidence (Tangibles), Reliability, Responsiveness, Assurance, Empathy Emphaty, based on these dimensions there were 110 reviews for the July 2022-July 2023 period with the results of 106 reviews or 96.36% of participants expressing their satisfaction by giving the maximum rating of 5.

This study investigates the effect of companies’ sustainability performance on their future earnings management. Applying moral licensing theory, we predict that sustainability performance decreases accruals, while increases real earnings management. We analyse a dataset comprising of 47,186 firm-year observations from 44 countries during 2002–2021. We use a two-stage Heckman approach to address potential endogeneity and conduct supplementary fixed-effects regression tests for separate periods of before-after crisis and regulatory effectiveness, quality and enforcement. Our findings suggest that firms with superior sustainability performance have an impact on decreased (increased) accrual-based (real) earnings management. We also found a greater impact of sustainability initiatives by companies in countries with lower regulatory effectiveness, lower regulatory quality standards, and mandatory government regulation. This study is the first in encompassing SDGs practices through advanced testing, analysis and offering insights into the implications of government regulation on management decisions on earnings. Our research provides practical contributions for policymakers to evaluate ongoing efforts and development of corporate ESG-related policies as well as investors in using earnings information.

The COVID-19 pandemic has heightened public awareness regarding the importance of health insurance. Several factors influencing the choice of an insurance brand include the plan value, agent characteristics, referrals, and consumer trust. Over the past five years, the use of influencers has expanded as they are believed to influence consumer intentions to purchase insurance services. Primary data was collected through a survey of 181 respondents who did not have an insurance policy but had seen the content of the insurance company’s marketing communications presented by influencers. Using SEM-PLS to analyze the primary data, the study found that agent characteristics and influencer credibility directly affect an insurance brand’s consumer trust and purchase intention. Meanwhile, referrals have a significant direct effect on consumer trust but not directly on purchase intention. Conversely, the plan value offered by insurance companies directly affects purchase intention but has no direct influence on consumer trust. Despite finding that consumer trust was insignificant in mediating the effect of referrals, agent characteristics, plan values, and influencer credibility on purchase intention, this study validates the role of agent characteristics, plan values, and influencer credibility in influencing consumer’s intention to purchase insurance products.

This research aims to explore the ability of accounting and nonaccounting information to support management decisions whether to stay or withdraw from the Mixue franchise. This research employs qualitative methods using the interpretivist paradigm, which prioritizing in-depth interpretation of data or findings to express the inside meaning explicitly by paying attention to related aspects holistically. The selected informant in this study has three Mixue franchise branches. Having access to financial and nonfinancial information is crucial for owners in making the right decisions about outlet operations. Moreover, strategic and innovative thinking plays an important role in maintaining and developing the business to survive in the market.

The Covid-19 pandemic that emerged in Indonesia in early 2020 has caused changes in social and economic conditions throughout the world, including Indonesia. Investment has become an interesting topic among the Indonesian people. This increasing trend has been visible since 2019; the implementation of the simplification for opening securities accounts has had a significant impact on increasing the number of capital market investors, especially during the Covid-19 pandemic. The research aims to test whether there is an influence of bitcoin and gold on stocks. This research uses secondary data. The population in the research is Stock Prices (IDX 30), bitcoin prices, and gold prices, with sample data for January 2018-December 2022. The analysis method used is the Error Correction Model. The research results show that bitcoin variables in the long-term and short-term bitcoin do not influence shares. Gold variables in the long-term and short-term influence shares. The correlation between shares and Bitcoin, namely the bitcoin variable, has a significant relationship with the stock variable. The correlation between shares and gold does not have a significant relationship with the stock variable. The implication of this research is the influence of shares on other investment instruments, namely bitcoin and gold in Indonesia, so that the investment instruments shares, bitcoin, and gold are almost the same choices for investors when used in the long-term and short term.

Customers need a unique, unforgettable experience when deciding to repurchase. If this experience is not valuable enough to remember, repurchase interest will not occur. The study focuses on the variables experiential marketing, social media marketing, and brand trust, which impact Samsung's repurchase intention. The SEM-PLS influence test was analyzed using 220 questionnaires using simple random sampling data from respondents. The significance of the test output shows a direct contribution from experiential marketing-brand trust of 0.3993; social media marketing-brand trust of 0.504; brand trust-repurchase intention of 0.273; and mediation of experiential marketing-brand trust-repurchase intention of 0.435; social media marketing-brand trust-repurchase intention 0.270. Customer experience will only be able to trigger repeat purchases if the brand is trusted, and customer trust is crucial when accessing information via social media.

Penelitian ini bertujuan untuk menjelaskan pengaruh ingkungan kerja dan disiplin kerja terhadap kineerja pegawai. Lokasi penelitian di PT. BPR Parasari. Populasi dalam penelitian ini adalah seluruh karyawan PT.BPR Parasari yang berjumlah 64 orang dengan metode sampel jenuh. Metode pengumpulan data yaitu dengan observasi, wawancara, dan kuesioner. Kuesioner diuji kelayakannya dengan menggunakan uji validitas dan uji reliabilitas. Teknik analisis yang digunakan adalah analisis deskriptif, analisis regresi linier berganda, uji asumsi klasik, uji kelayakan model, dan uji t. Hasil penelitian menunjukkan bahwa lingkungan kerja dan disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan; lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan; disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan; disiplin kerja mempunyai pengaruh yang lebih dominan terhadap kinerja karyawan di PT. BPR Parasari. Implikasi teoritis penelitian ini dapat memberikan kontribusi empiris tentang hubungan antara variabel lingkungan kerja, disiplin kerja dan kinerja karyawan bagi pengembangan ilmu sumber daya manusia. Implikasi praktis hasil penelitian ini memberikan sebuah implikasi kepada PT. BPR Parasari mengenai bagaimana pentingnya lingkungan kerja dan disiplin kerja dapat memengaruhi kinerja karyawan. Kata kunci: Disiplin kerja; Kinerja karyawan; Lingkungan kerja

This study studies the determining factor for the effectiveness of e-commerce traffic in Indonesia. Four factors influence the level of effectiveness of e-commerce traffic. The first two factors are App Store and Play Store rankings. The next factor is the number of interactions with social media users, such as Twitter, Facebook, and Instagram. The last factor determining the effectiveness of e-commerce traffic is the number of employees from each e-commerce company. Using panel data regression, this study has obtained that the Play Store rank has a more significant effect on the effectiveness of e-commerce traffic than the App Store rank. The other findings are that social media visitors do not affect significantly, while the number of employees has a positive relationship and significantly influences the effectiveness of traffic e-commerce.

This study explores strategies to promote local cuisine as a central element of gastronomy tourism in Tista Tourism Village, inspired by the UNWTO's recognition of Ubud in 2019. Using qualitative research methods, this study merges the Triangle of Indonesian Gastronomy theory with Local Cuisine Development principles. Subsequent data analysis employed qualitative descriptive methods, IFAS matrix, EFAS matrix, and SWOT analysis. The evaluation of the internal-external matrix (IE) pinpointed the recommended strategy of elevating local cuisine into a central offering of gastronomy tourism, situated within cell I. This conclusion finds support in the IFE score of 3.3 and EFE score of 3.02. Emphasizing cultural and historical aspects, this approach involves crafting narratives that connect local cuisine to its origins. The SWOT analysis yields four strategies focusing on preserving cultural heritage and enhancing existing attractions for an enriched gastronomy tourism experience, this research enhances gastronomic tourism in Tista Tourism Village and provides a strategic framework for stakeholders which supports sustainable development by leveraging strengths, addressing weaknesses, and mitigating potential threats. Active community engagement fosters ownership and participation are vital findings to enhance the initiative's enduring success, to conclude The study's critical findings are that entities such as the local community, POKDARWIS, and Village authorities have the sense of active engagement to nurture a sense of ownership and participation as it is crucial for the enduring success 0f gastronomy tourism.

As one of the largest Muslim countries in the world, Indonesia has an important role in building a Sharia economy. The initial effort that can be made is to strengthen Sharia-based financial services. Currently, several Sharia-based banks are operating in Indonesia. However, the presence of Islamic banking has not been optimal in attracting customers to conduct financial transactions through Islamic banks. One of which is not optimal banking in applying the principle of religiosity in financial transactions. This research aimed to analyze the effect of religiosity on the trust, satisfaction, and loyalty of Islamic bank customers. The research population was all customers of Islamic banks in Pekanbaru City. An accidental sampling technique was used to get the sample of 220 respondents. Data analysis was done using path analysis with the help of the AMOS SEM program. The study's results stated that religiosity has a significant effect on customer trust and loyalty but is not significant on customer satisfaction. Customer trust has a significant effect on customer satisfaction. Customer satisfaction has no significant effect on customer loyalty. Therefore, Islamic banking must introduce and offer Sharia-based financial products to build loyal customers banks. Banks should continue to uphold Islamic teachings in every development of banking products and services to increase the trust, satisfaction, and loyalty of Islamic bank customers. In addition, banks need to retain customers who are already loyal to banks, considering that banking loyalty cannot be formed in a short timeThis research indicates that customer trust and loyalty can be formed if Islamic banks appropriately apply the principles of religious teaching in accordance with Islamic Sharia.

This study aims to determine the effect of (1) Leadership Style on Employee Performance, (2) Leadership Style on Work Motivation, (3) Work Motivation on Employee Performance, (4) Leadership Style on Employee Performance mediated by Work Motivation, (5) Style Leadership on Work Culture, (6) Work Culture on Employee Performance and (7) Leadership Style on Employee Performance mediated by Work Culture. Sampling uses Slovin Formula resulted in 84 respondents from a total of 107 employees of Transportation Service Department Yogyakarta. Methods of data collection uses questionnaires. This research uses Data Quality Test and Hierarchical Regression Analysis. The study results show that Leadership Style plays a positive role on Employee Performance. Leadership Style plays a positive role on Work Motivation. Work Motivation plays a positive role on Employee Performance and is expressed as a Mediator variable on the effect of Leadership Style on Employee Performance. Leadership style has no effect on employee performance. Work Culture is declared not a mediator on the influence of Leadership Style on Employee Performance.

AbstractHalal food is an especially important sector in many developing countries. Many of the halal food in those countries are supplied by SMEs. Although the importance of this sector is certain, studies investigating the organizational aspect of halal food SMEs are still limited. The present study tries to expand the knowledge of organizational behaviour aspects in halal food SMEs since it is crucial in creating the sustainability of halal food SMEs. The present study uses partial least square structural equation modelling (PLS-SEM). The questions used to measure the variables used in this study were developed by adopting previous studies’ instruments. This research discovered the importance of IT capability and organizational learning on organizational performance. IT capability, Knowledge transfer effectiveness, and Absorptive capacity are found to have a significant relationship with organizational performance measured by Balanced Scorecard (BSC). Furthermore, the effect of IT capability and Knowledge transfer effectiveness are not only direct but also mediated by Absorptive capacity. From the findings, there are key implications. First, by utilizing digital capabilities in their business processes, SMEs can more easily obtain new knowledge. Second, when SMEs learn new things from digitalization, they can associate their knowledge with new information. Third, the ability to use technology helps human resources in SMEs to increase knowledge, thus encouraging SMEs to create innovation and business competitiveness. This ultimately has an impact on increasing sales and cost-effectiveness.

AbstractCustomer relationship management (CRM) success is vital in today’s growing business practice, including in higher education institutions (HEIs). Within this study context, educational customer relationship management (EdCRM) is utilized to manage the interaction between educational institutions and their future and current students. This study aimed at determining the predicting role of institutional capability (IC), student orientation (SO), digital technology (DT), and facilitating condition (FC) to EdCRM success. The study also assessed FC and EdCRM success as factors affecting institution performance (IP). The instrument of the current study was adapted from prior studies and piloted; the pilot data were validated through explanatory factor analysis (EFA). The main data were gathered from 537 respondents. Partial least squares structural equation modeling (PLS-SEM) procedures were used to examine the hypotheses. Findings indicated that the EdCRM success was significantly predicted by IC, SO, and DT. Meanwhile, FC was reported to insignificantly predict EdCRM success. FC and EdCRM success strongly predicted IP. Recommendations were proposed for the betterment of EdCRM success and IP in HEIs.

This study aims to determine the factors that encourage entrepreneurs who have failed to show re-entry intention by focusing on the effect of optimism and defensive pessimism on the intention of their re-entry intention. In this study, entrepreneurs who have failed in sustaining their business will be the focus subject. This study uses the method of distributing questionnaires for data collection and processes it using SmartPLS 3.0 software by analyzing the outer model to test the convergent validity, discriminant validity, and reliability. The questionnaires were distributed through social media such as WhatsApp and Line. 278 respondents participated in this study which was conducted from August to October 2021. The results of this study showed career ambitions and public self-awareness have a positive impact on optimism, a negative relationship with fear of failure leads to pessimism, a positive relationship with self-doubt leads to defensive pessimism, and coping humor doesn’t have a moderating effect on the path from defensive pessimism and optimism to the intention to re-enter.

Objective: This research wants to test the influence of social media on strengthening management and business growth and examine the effect of strengthening management on business growth. Design/methodology/approach: This research is included in the quantitative research category with an associative /explanatory approach and hypothesis testing. The unit of analysis in this research is micro and small business actors with a population of 186. The sample size in the research is 92. While Taking sample members from the population using a purposive sampling technique, the sample members are also referred to as respondents. The distribution of questionnaires was carried out over one month (1 June 2023 - 30 June 2023); 87 questionnaires were answered and filled in completely (94.57%); therefore, the data collected through this questionnaire was representative enough to represent the total population. Findings: Testing with Path analysis shows that social media directly and significantly influences strengthening management and business growth with standardized coefficient values of 0.347 (sig. 0.039) and 0.324 (sig. 0.041), while strengthening management directly and significantly influences the growth of micro-businesses and small with a standardization coefficient value of 0.409 (sig. 0.46). The results of this test show that social media, which is used massively to explore market information and is carried out in a structured manner, will encourage optimal management development to provide an adequate contribution to strengthening management, which leads to the creation of sustainable creative behavior in managing micro and small businesses to be more effective and efficient, both in managing market access, implementing management functions, business processes, and business cycles, so as to leverage the growth of micro and small businesses for the better. Therefore, hypotheses H1, H2, and H3 can be accepted because all the antecedents are tested to have a positive and significant influence with a significance figure below 0.05

The gender pay gap has always been a topic of discussion, with gender being cited as the leading cause, hence the term. Numerous studies have attempted to isolate gender, but the findings still point to unexplained causes of the gender pay gap. Therefore, this paper took several different perspectives on debunking the gender pay gap and constructing the possible reality of the gender pay gap, using systematic literature review and critical reflection. By exploring how the gender pay gap is calculated, individualizing gender and human, and learning from a cultural perspective, this paper suggests that the gender pay gap is beyond gender. This paper does not deny the existence of the gender pay gap; instead showing that the cause is beyond gender and calls for action to alleviate inequality to build healthier working environment.

This study was conducted to determine the effect of independent variables used such as leverage, liquidity, growth opportunity, firm size, and financial distress on hedging decisions with derivative instruments in manufacturing companies on the IDX for the 2017-2021 period. The data used is secondary data downloaded from the Indonesia Stock Exchange website and the company's official website in the research sample. In selecting the sample, this study used a purposive sampling technique. The sample used was 47 manufacturing companies listed on the IDX for the 2017-2021 period. Logistic regression analysis was used in this study to test the hypothesis of each variable used. The test results show that the variables of leverage, growth opportunity, and firm size have a positive influence on hedging decisions with derivative instruments, and financial distress has a negative influence on hedging decisions with derivative instruments, while liquidity has no effect on hedging decisions with derivative instruments.

Penelitian ini bertujuan untuk mengetahui pengaruh ciri kepribadian terhadap persepsi risiko berwisata dan minat berwisata wisatawan Indonesia di masa pandemi Covid-19. Ciri kepribadian wisatawan digali dari perspektif teori Big Five Personality Traits. Survei secara daring disebarkan kepada 202 responden yang mengisi kuisioner lewat Google form. Penelitian ini menggunakan SEM-PLS untuk pengolahan data primer. Hasil penelitian menunjukkan bahwa dari lima ciri kepribadian, hanya ciri kepribadian conscientiousness yang berpengaruh signifikan terhadap persepsi risiko berwisata. Persepsi risiko berwisata berpengaruh negatif dan signifikan terhadap minat berwisata. Selanjutnya, persepsi risiko berwisata terbukti merupakan mediator yang signifikan dari ciri kepribadian conscientiousness dan pengaruhnya terhadap minat wisatawan untuk berwisata. ABSTRACT This study aims to determine the effect of personality traits on travel perceived risk and travel intention of Indonesian tourists during the Covid-19 pandemic era. The online survey was distributed to 202 respondents who filled out the questionnaire via Google forms. This study uses SEM-PLS for primary data processing. The results showed that of big five personality traits, only conscientiousness trait had a significant effect on perceived travel risk. Tourists’ travel perceived risk had a negative and significant effect on travel interest. Further, tourists’ travel perceived risk was a significant mediator of the conscientiousness personality trait and its influence on travel intention.

Abstract Entrepreneurship requires work motivation, entrepreneurial learning and entrepreneurship commitment to improving business performance in various types of businesses, especially in the business activities of fishing communities. This study used a purposeful sample of 70 respondents and focused on fishermen who use boats as fishing equipment in the sea. The results of the study indicate that work motivation and commitment to entrepreneurship directly and partially have a significant positive effect on business performance, while entrepreneurial learning has an insignificant effect, while simultaneously work motivation, entrepreneurial learning and commitment to entrepreneurship have a positive and significant effect on business performance. Keywords: Work motivation, entrepreneurial learning, entrepreneurial commitment, business performance Analisis Kinerja Usaha Penangkapan Ikan:Suatu Pendekatan Kewirausahaan Abstrak Kewirausahaan membutuhkan motivasi kerja, pembelajaran kewirausahaan dan komitmen kewirausahaan untuk meningkatkan kinerja usaha di berbagai jenis usaha, terutama dalam kegiatan usaha masyarakat nelayan. Metode penelitian ini dilakukan secara purposive pada nelayan yang memiliki perahu sebagai alat tangkap ikan di laut dengan jumlah sampel 70 responden. Hasil penelitian menunjukkan bahwa motivasi kerja dan komitmen berwirausaha secara langsung dan parsial berpengaruh positif signifikan terhadap kinerja usaha, sedangkan pembelajaran kewirausahaan berpengaruh tidak signifikan, sedangkan secara simultan motivasi kerja, pembelajaran kewirausahaan dan komitmen berwirausaha berpengaruh positif dan signifikan. pada kinerja usaha. Kata kunci: Motivasi kerja, pembelajaran wirausaha, komitmen wirausaha, kinerja usaha

This study aims the impact of ownership structure on dividend on manufacturing companies listed on the Indonesia Stock Exchange and Malaysia Stock Exchange for the period 2015-2019. This study uses regression method as quantitative measurement level. The research used objects as many as 455 observations on the Indonesia Stock Exchange and 500 observations on the Malaysia Stock Exchange. The independent variables used in this research are foreign ownership, family ownership, and institutional ownership. The results of the study using observations on the Indonesia Stock Exchange found that family ownership and institutional ownership have a significant positive effect, while foreign ownership has an insignificant negative effect on dividend payout ratio. The results of the study using observations on the Malaysia Stock Exchange found that institutional ownership has a significant positive effect, while the rest has an insignificant positive on dividend payout ratio.

This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. This study uses a qualitative descriptive analysis method. Data were obtained by means of observation, documentation and interviews with informants who were considered to understand the research problem, namely the implementation of e-service quality by the front office department and the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. Data collection methods used in this study were observation, documentation and interviews. The results of this study indicate that a total of 7 indicators (efficiency, reliability, compliance, privacy, responsiveness, compensation, contact) and a total of 21 sub-indicators of e-service quality have been fully implemented by the front office. staff at Movenpick Resort & Spa Jimbaran Bali. The implementation of e-service quality plays a very effective and efficient role in increasing guest satisfaction, as evidenced by the results of the percentage of guest satisfaction which has increased by 3.13% from before the implementation of e-service quality, which is 86.88%. Then after the implementation of e-service quality increased to 90.01%. Then it is known that of the 7 e-service quality indicators that have been implemented several indicators arere felt or considered by guests to be able to provide increased satisfaction during their stay, such as fulfillment, responsiveness, and contact.

The purpose of this study is to find out what is the attraction or that makes people in Indonesia interested in buying electric vehicles. In this study using several variables, namely feelings of environmental responsibility, environmental values, environmental knowledge, perceptions of environmental advertising, perceptions of electric vehicles, and the intention of purchasing electric vehicles. This research is basic research and uses quantitative methods. The correlation and regression matrices used are then processed with the stages of measurement model and structural model. Respondents were obtained by distributing questionnaires to as many as 300 respondents who understood electric vehicles and / or environmental issues. The results showed significant results except for environmental knowledge and perceptions of environmental advertising on electric vehicles. Advertisements in circulation are still few and not affected by environmental knowledge so that purchase intentions cannot be encouraged through this.

The purpose of this research is to analyze the significant impact role of financial architecture regulation in the fintech peer-to-peer (P2P) lending ecosystem, using a quantitative approach and the SEM-Amos analysis tools. The research period was carried out around 2022, using research instruments in the form of distributing questionnaires, and the respondents were users of the P2P lending fintech mobile application spread, both as borrowers - lenders and interviews with stakeholders in the P2P lending fintech industry. The results indicated a significant impact of financial architecture regulation on the fintech P2P lending ecosystem, with an estimated value of 0.922. This finding demonstrates that financial architecture regulation plays a crucial role in establishing a strong and stable fintech P2P lending ecosystem. The provision of regulations, is one of the core functions of regulatory bodies and serves to guide and direct the future development of this industry. It is essential that regulations address key aspects such as big data analytics, automation and robotics, which serves as the basis for the development of information technology (IT),) to strengthen the fintech P2P lending ecosystem. Keywords: financial architecture regulation, Fintech P2P Lending Ecosystem, fintech industry, SEM

The decision process that supports individual entrepreneurial conduct remains a fascinating problem. Besides, the current situation shows that many Indonesian universities have begun to include entrepreneurship as a required subject for their students. This study aimed to develop an entrepreneurial model to explain the formation of entrepreneurial behavior, focusing on students' roles of creativity, passion, alertness, and entrepreneurial intention. The sample consists of 411 final-year bachelor's students from Indonesian universities. The collected data was analyzed using General Structured Component Analysis (GSCA), and the results showed that all hypotheses could be adopted according to the data processing results. As for the core of entrepreneurship, entrepreneurial intention becomes a substantial predictor of entrepreneurial behavior. The findings of this study can undoubtedly contribute to the validation of earlier research findings. However, the few numbers of sample size and self-reported data might limit the generalizability of this study’s results.

The study will contribute to the understanding of risk-taking behavior effect on the MSMEs innovation since the risk-taking behavior is the tendency of business owners for engaging in decisions that may have the potential to be dangerous to their business, especially for the family business to do some innovations nowadays, in the pandemic Covid-19 era. For the family business, the appropriate level of return that the business owner will obtain compensates their risk-taking behavior. These researchers used samples that consist of 307 MSMEs owners that categorized as the family business in Indonesia as the respondents by distributing online questionnaires. Furthermore, this paper also used control variables, such as the number of family members involved, generation level, founder-CEO duality, and business capital. This study used binary logistic regression for the analytical model. The results show that the business owner's risk-taking behavior, number of family members involved, generation level, founder-CEO duality, and business capital significantly influence MSMEs innovation in Indonesia.

This study proposes whether consumers will be loyal to a product with a brand that they have just bought and tried by knowing their repurchase intention. This study unfolds consumer satisfaction and consumer brand identification as the factors which can influence repurchase intention. A total of 177 samples were used. Path analysis in WarpPLS was used to examine the proposed hypotheses. The results showed a positive relationship influence of consumer satisfaction on repurchase intention. The results also showed a positive consumer-brand identification on repurchase intention. However, consumer-brand identification failed to moderate the relationship between customer satisfaction and repurchase intention.

Economic development in a region is not only measured by the fiscal dimension and the economic growth but also based on the income distribution. This study aims to analyze the effect of fiscal decentralization on investment, economic growth, economic structure, employment opportunities, and income inequality between districts/cities in East Kalimantan Province, Indonesia. This study uses panel data (2013-2019) of the amalgamation of seven districts and three cities in East Kalimantan Province, analyzed using the Structural Equation Model (SEM). The findings show that regional tax plays a crucial role in enhancing regional investment, economic growth, and employment opportunities. It is also important for reducing the economic structure imbalance and income inequality. Profit-sharing funds improve regional investment, economic growth, and employment opportunities. At the same time, special allocation increases employment opportunities and economic structure imbalance. Furthermore, regional retribution increases employment opportunities and reduces the economic structure imbalance, but it harms regional economic growth. The practical implications offer solutions to the realization of local revenue sources for economic development and alleviation of social problems, such as employment opportunities and inequality in welfare.

Manufacture sector becomes a focus of this research. The manufacturing sector was chosen because the sector had the biggest GDP in 2016-2020. This research aims to analyze the effect of corporate social responsibility based on corporate philanthropy, leverage, and firm size on the company's financial stability. Financial stability was used as a dependent variable in this study. This research uses a quantitative approach and multiple panel data regression method. The object used in this research was 456 observation data on the Indonesian Stock Exchange from 2016-2020. This research shows that corporate philanthropy has an insignificant effect on financial stability in Indonesia. Leverage has a significant negative effect on financial stability in Indonesia. Firm size has a significant positive effect on financial stability in Indonesia. The conclusion is that corporate philanthropy does not affect financial stability, while the level of leverage and the company's size affect financial stability. In Indonesia, the role of corporate philanthropy has not been as decisive as in developed countries. Managerial implications show that the company's size impacts customer trust so that the company has better governance. In addition, companies also need to properly manage the problem of using debt. It is within the optimal point limit not to become a burden and risk to the company. Keywords: corporate philanthropy, corporate social responsibility, financial stability, firm size, leverage

Tujuan dari penelitian ini adalah untuk meneliti pengaruh electronic word of mouth (E-WOM), persepsi risiko terhadap keputusan pembelian dengan kepercayaan sebagai variabel mediasi dari e-commerce Tokopedia. Data yang digunakan dalam penelitian ini adalah data primer yang berasal dari kuisioner yang dibagikan kepada masyarakat yang pernah melakukan pembelian di kota Denpasar. Teknik analisis yang digunakan dalam penelitian ini adalah analisis structural equation model (SEM). Hasil dari penelitian ini pertama adalah E-WOM berpengaruh secara signifikan terhadap kepercayaan Tokopedia, persepsi risiko berpengaruh secara signifikan terhadap kepercayaan Tokopedia, variabel E-WOM tidak berpengaruh secara signifikan terhadap keputusan pembelian Tokopedia, persepsi risiko tidak berpengaruh secara signifikan terhadap keputusan pembelian Tokopedia, dan kepercayaan berpengaruh secara signifikan terhadap variabel kepercayaan Tokopedia. Kata Kunci : E-Commerce; W-WOM; Persepsi Risiko; Kepercayaan; Keputusan Pembelian.

Inter-industry has various capital structures to take advantage of growth opportunities due to agency differences and information asymmetric problems. This research aims to analyze: (1) the differences in leverage between industries and (2) the impact of shareholders–debtholders conflict and information asymmetric on growth opportunities. The firm-level data used is extracted from Indonesia Stock Exchange's annual reports from 2008 to 2019. Authors used the analysis of variance (ANOVA). The findings show differences in leverage between industries. However, they are relatively stable and not excessive for assets to prevent conflicts between managers and shareholders with debtholders. Equity is also not used to utilize growth to reduce the discretionary power (dilution) of shareholders. As a result, the use of opportunities and growth is limited. This study identifies agency problems and asymmetric information that determines independent companies' decisions in exploiting growth opportunities.

The modern era shows developments and innovations in technology and offers a lot of conveniences, one of them is the ease in an economic transaction. E-wallet (e-wallet) is an example of changes in the payment system. The use of e-wallet raises the possibility of the consumptive behavior of productive society, especially the Alumni of STIE Indonesia Banking School. Financial Behavior has become concerned nowadays, because someone with responsible Financial Behavior can protect him from financial failure. The purpose of his study is to examine the relationship between Financial Knowledge and Financial Attitude on Financial Behavior either directly or through the Internal Locus of Control as a mediating variable. The number of samples are 151 Alumni of STIE Indonesia Banking School Class of 2004-2016, where the sample selection used the purposive sampling technique. Data analysis using Structural Equation Modeling on Smart PLS 3.0. This research found that there was a positive and significant influence caused by Financial Knowledge and Financial Attitude on Financial Behavior either directly or through the Internal Locus of Control. Kind of mediation in this study is partial mediation.

This study aims to clarify the strategies implemented by the government in managing city branding and city image on behavioral interest and to prove the impact of intention to visit on the decision to visit. This research is explanatory research using a quantitative approach, namely conducting a survey directly to respondents using a questionnaire. The population of this study was all domestic tourists in Yogyakarta, a special area in Indonesia who were visiting and obtained a total sample of 280 respondents. Data analysis was carried out using SEM-PLS and processed through the SmartPLS application. The results show that city image has the most dominant influence on intention to visit and then to visit. Therefore, city branding must be appropriately implemented to increase intention and visit to form a positive city image. Intention to visit has proven to mediate city branding and city image on the decision to visit. The study results clarify that the decision to visit can be formed based on the intention to visit, which comes from the stimulus about city branding and city image. This research contributes to the government formulating a strategy for implementing city branding and city image to make the appearance and brand more attractive to create interest in visiting.

Organizational Citizenship Behavior (OCB) adalah perilaku yang bukan merupakan bagian dari tugas yang telah di persyaratkan secara formal bagi seorang karyawan tetapi secara keseluruhan mendorong fungsi efektif organisasi. Tujuan dalam penelitian ini adalah untuk mengetahui pengaruh kepemimpinan transformasional dan kepuasan kerja terhadap oganizational citizenship behavior Karyawan pada Wisata Beach Inn. Penelitian ini dilakukan di Wisata Beach Inn Legian – Kuta. Populasi dalam penelitian ini yaitu seluruh karyawan di Wisata Beach Inn Legian – Kuta. Jumlah sampel yang diambil sebanyak 40 sampel dengan menggunakan metode sampling jenuh. Metode pengumpulan data dilakukan melalui wawancara dan penyebaran kuisioner. Teknik analisis yang digunakan adalah analisis regresi berganda. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh positif dan signifikan terhadap oganizational citizenship behavior. Kepuasan kerja positif berpengaruh positif dan signifikan terhadap oganizational citizenship behavior. Kepemimpinan transformasional dan kepuasan kerja secara simultan berpengaruh positif dan signifikan terhadap oganizationalcitizenship behavior. Kata Kunci: kepemimpinan transformasional, kepuasan kerja, organizational citizenship behavior

Corporate entrepreneurship is a course provided by Ciputra University. The purpose of providing corporate entrepreneurship courses is to facilitate students who want to become professionals in a company. In order to become a professional, every study on corporate entrepreneurship aims to instill professional values or what is called Bintang Intrapreneur. The learning undertaken by students during the fourth semester includes ikigai, gallup and undergoing the hack-a-ton program. Learning during the fifth semester is more focused on formulating strategies after graduating from college where you will work, namely by compiling career pyramids and dream companies. This study aims to determine whether the instillation of professional values by corporate entrepreneurship during lectures is actually needed for corporate entrepreneurship students during internships and becomes worthy of being called Intrapreneur Bintang in a company. This research was conducted quantitatively by distributing questionnaires to corporate entrepreneurship students. The researcher uses non-probability purposive sampling as a method to ensure the accuracy of the factors that support the research variables. The results of this study are pro-active variables, opportunity recognition and networking can be reflected by students who have finished taking corporate entrepreneurship courses to become an intrapreneur. Abstrak dalam Bahasa Indonesia: Corporate entrepreneurship merupakan matakuliah yang disediakan oleh Universitas Ciputra. Tujuan disediakan matakuliah corporate entrepreneurship untuk memfasilitasi mahasiswa yang ingin menjadi seorang profesional disebuah perusahaan. Agar bisa menjadi tenaga profesional maka disetiap pembelajaran corporate entrepreneurship bertujuan menanamkan nilai – nilai profesionalitas atau disebut Intrapreneur Bintang. Pembelajaran yang dijalani oleh mahasiswa selama semester empat meliputi ikigai, gallup dan menjalani program hack a ton. Pembelajaran selama semester lima lebih mengarah pada penyusunan strategi setelah lulus kuliah akan bekerja dimana yaitu dengan menyusun piramida karir dan dream company. Penelitian ini bertujuan untuk mengetahui apakah penanaman nilai profesionalitas oleh corporate entrepreneurship selama di perkuliahan, secara nyata dibutuhkan bagi mahasiswa corporate entrepreneurship ketika magang dan menjadi layak disebut Intrapreneur Bintang disebuah perusahaan. Penelitian ini dilakukan secara kuantitatif dengan metode membagi kuisioner kepada para mahasiswa corporate entrepreneurship. Peneliti menggunakan ­non-probability purposive sampling sebagai metode untuk memastikan ketepatan faktor – faktor yang mendukung variabel penelitian. Hasil dari penelitian ini adalah variabel pro-active, opportunity recognition dan networking mampu direfleksikan oleh mahasiswa yang telah selesai mengambil mata kuliah corporate entrepreneurship untuk menjadi seorang intrapreneur.

This study aims to determine the influence between the development of information technology systems, leadership style, organizational culture, employee performance in the travel industry in South Sulawesi. The survey method approach was used in this study to examine the variables of developing information technology systems that developed with 141 respondents in the travel industry. Determination of the sample using purposive sampling method. The hypothesis was tested using the structural equation modeling (SEM) data analysis method with the help of software, namely Analysis Moment of Structure (AMOS) 20. The results of the discussion of this study explain that: 1) The development of information technology systems has a positive and significant effect on organizational culture. This means that the better the quality of electronic services, the more work culture will increase in the tourism travel industry in South Sulawesi. 2). Leadership style has a positive and significant effect on organizational culture. This means that the higher the level of leadership style, the higher the organizational culture in the travel industry in South Sulawesi. 3). The development of information technology systems has a positive and significant effect on employee performance. This means that the better the quality of electronic services, the more employee performance in the travel industry in South Sulawesi. 4) Leadership style has a positive and significant effect on employee performance. This means that the higher the level of leadership style, the higher the employee's performance in the travel industry in South Sulawesi. 5) Organizational culture has a positive and significant effect on employee performance.

Understanding determinant factors affecting students interest in higher education will promote a greater human resource. This study aims to investigate the impact of the social-economic conditions of the fishing community in Jember of Indonesia on students’ intention to higher education, as well as understanding the role of learning achievement. This study involved 110 completed questionnaires for analysis purposes. Furthermore, the data were analyzed using a path analysis model. The results of this study indicate an impact of the social economic conditions of the fishing community on students’ intention to higher educations. This study can be concluded that social economic conditions and their learning achievement perform students’ interest in higher education. This study also notes that learning achievement has successfully mediated the relationship between social-economic and interest to higher students. Keywords: Social economic, Students’ achievement, Intention to higher education

Purpose: Rapid worldwide growth in megaprojects has attracted academic interest. In practice, complexity is one of the main causes for the failure of megaprojects. This study proposes a system of project manager leadership to overcome problems of complexity in achieving success with a megaproject. Design/methodology/approach: This study uses configuration analysis, fuzzy-set qualitative comparative analysis (fsQCA), to investigate the combination of complexity and leadership competencies that promote megaproject success. This study analyzes three megaproject manager leadership competencies—technical, emotional–social and adaptive—with three megaproject complexities—structural, social and emergent—to determine the combinations and levels required to ensure a megaproject’s short- and long-term success. Seven Indonesian infrastructure megaprojects were involved in this explorative study. Findings: This study has identified four combinations between complexity and leadership competencies and three necessary conditions that can lead to a successful megaproject. This study also reports that insufficient project manager leadership competence in the technical, emotional-social, and adaptive aspects can lead to lower megaproject performance. Research limitations/implications: By using fsQCA, this study is sufficient to understand the combination of complexity and leadership competencies in the megaproject performance. However, configuration comparative analysis using small samples is unable to explain results that are more rigorous when compared with the statistical approach. Having higher cases and additional analytical approaches that can lead to a more robust quantitative analysis method is strongly needed to address these limitations. Practical implications: For practitioners, this study proposes effective leadership competency combinations for managing various complexities of the megaproject. Originality/value: This study provides an insight into the competencies of megaproject management leadership. This study contributes to the literature by providing fresh perspectives on megaproject management, especially in terms of complexity and leadership. This is an important research area for the development of megaproject management theory as it fills theoretical gaps in megaproject management in terms of the leadership aspect.

Cleanliness, hygiene, sanitation dan environment merupakan program dari pemerintah melalui Kementerian Pariwisata dan Ekonomi Kreatif terkait protokol kesehatan yang digunakan pada era kebiasaan baru. Penelitian ini bertujuan untuk melihat dampak dari penerapan Cleanliness, hygiene, sanitation dan environment sebagai faktor pembentuk kualitas layanan kepada kepuasan konsumen pada era kebiasaan baru pada hotel berbintang 5 di Surabaya. Jenis penelitian yang digunakan pada penelitian ini adalah kuantitatif kausal yang bertujuan untuk mengetahui kualitas layanan dari karyawan hotel yang diukur dengan 5 aspek yaitu tangible, empathy, reliability, responsiveness dan assurance. Penelitian ini melibatkan 69 responden masyarakat Surabaya yang pernah menginap di hotel bintang 5 pada era kebiasaan baru. Hasil penelitian ini menunjukkan aspek kualitas layanan yang berdampak positif signifikan kepada kepuasan konsumen adalah tangible, empathy dan assurance. Sedangkan responsiveness dan reliability berdampak positif tidak signifikan kepada kepuasan konsumen para era kebiasaan baru pada hotel berbintang 5 di Surabaya. Implikasi manajerial pada penelitian ini diharapkan pihak hotel dapat menerapkan protokol kesehatan dengan ketat serta menyesuaikan Standard Operational Procedure menjadi contactless. Penelitian ini juga menunjukkan perubahan persepsi konsumen yang tidak terlalu memperhatikan aspek layanan terkait interaksi secara langsung antara karyawan dan konsumen seperti reliability dan responsiveness, tetapi lebih memperhatikan aspek lain seperti tangible, empathy dan assurance terkait dengan protokol kesehatan.

The exploration of employee performance in social entrepreneurship has gained increasing relevance among researchers, particularly in rural economic. Previous research has not explored much of the role of work motivation in strengthening job training and work incentives on employee performance. This study aims to determine the effect of job training and work incentives on employee performance and elaborate on work motivation as a moderating variable. This research respondents were all employees working in Kampung Marketer with a total sample of 161 people. Data collected by distributing questionnaires to respondents. Data analysis technique employs moderated analysis regression, preceded by a validity test, a reliability test and a classic assumption test. The results showed that job training has a positive and significant effect on the employee performance of employees. Work incentives have an insignificant impact on the performance of employees. Motivation can reduce the effect of job training and enervate work incentive toward employee performance. Research results represent that work incentives essential to generate employee performance; otherwise, higher motivation can emerge negatively and influence employee performance. The research is beneficial to manage human resource and deliver cutting-edge insight in managing employee.

Online shopping behavior and online learning using electronic devices, such as smartphones, are currently an interesting phenomenon in Indonesia. The use of smartphones which continues to increase sharply is certainly inseparable from the role of the brand management of the smartphone product. This study aimed to analyze the role of brand experience, brand awareness, brand visibility, and brand reputation in improving purchase intention in generation Z. This study used a research design with a quantitative approach. The data were collected through documentation and online questionnaires. This study used a sample of 180 respondents with the determination of the sample size using purposive sampling formula. Partial least squares were applied to examine the relationship between purchase intention, brand experience, brand awareness, brand visibility, and brand reputation. The results of this study showed that of the four hypotheses developed, one hypothesis was rejected, in which the effect of the brand awareness variable on the purchase intention variable did not have a significant effect. Meanwhile, brand experience, brand visibility, and brand reputation had a significant effect on purchase intention. Based on the findings of this study, it is expected that it can provide additional information for various parties such as traditional stores and online stores, also companies that provide smartphone products to consider the factors that encourage consumer purchase intention so that they gain comfort and trust in these products

The need for financial information is an important component of economic development. The auditor is the party that guarantees that the financial statements are maintained credibility. However, many cases show the misuse of financial statements. This study aims to determine the effect of internal and external factors on auditor independence. This study used a Purposive Sampling as the sampling method, which is by taking a sample from the population-based on certain criteria (Sugiyono, 2013). This study used a sample of the auditor who has experience working in the KAP for at least 1 year. The type of data used is primary data in the form of a questionnaire. This study proves that the length of the auditor's relationship influences auditor independence. While this study does not prove that the provision of non-audit services, Competition among KAP, Large size of KAP, Audit period, and Relativism influence the independence of auditors.

Customer awareness of sustainable products has increased very rapidly during the last few years. This phenomenon has encouraged international fast-fashion brands to develop a new line which is a more sustainable line. This paper aims to examine the effect of customer awareness on sustainability and willingness to pay on purchase intention toward sustainable fashion brands. This study obtained 211 respondents with the sampling method of purposive sampling with the criteria as follow: (1) Men and women who are Indonesians, (2) Men and women who enjoyed clothes-shopping at international fast-fashion brands stores, also (3) Men and women who aged 15 – 36 years old. Multiple regressions were used as a method to conduct hypotheses test of this study. The findings of this study stated that sustainability movement awareness and willingness to pay contributes a positive and significant effect towards the purchase intention of Indonesian customers. Furthermore, this study has found that the Indonesian market is already very aware of the sustainability movement and the concerns toward environmental health.

This study examines the relations among employee involvement, job satisfaction, and in-role performance. Job satisfaction is posited as a mediator. A total of 102 respondents filled out a self-administrated survey. The hierarchical regression analysis was performed to test the direct influence hypotheses. To carry out the mediation test, the procedures proposed by Baron and Kenny and the Sobel Test to strengthen were both used. It was found that the influence of employee involvement variables was positive on job satisfaction and in-role performance. Results also showed a positive of job satisfaction on in-role performance. Job satisfaction partially mediated the relationship between employee involvement and in-role performance. Implications of the findings, implications, and limitations are discussed.

This research aimed to analyze the effect of brand image and price fairness on Wardah brand customer loyalty with customer satisfaction as an intervening variable. The data used was primary data collected using a questionnaire containing 21 questions. The number of respondents was 165 respondents consisting of Customers who made repeated purchases of Wardah products in Pekanbaru City. The data were analyzed using path analysis with the help of the PLS program. The results showed that brand image and price fairness positively and significantly affected customer satisfaction. The brand image had an insignificant effect on customer loyalty. Price fairness and customer satisfaction positively and significantly affect customer loyalty. Brand image intervened by customer satisfaction had a positive and significant effect on customer loyalty. The last one is price fairness intervened by customer satisfaction had an insignificant effect on customer loyalty. Thus, companies should maintain customer satisfaction to reinforce customer loyalty and gain a larger market share.

The fashion business has a dynamic that adapts to the trends that are lighthearted and favored. A store can survive by providing clothes that fit the trend and adapt to the wishes of consumers. Word of mouth has not been investigated much in providing information to consumers that a store is following the trend. The study aims to examine the role of word of mouth in mediating the effects of store atmosphere and brand loyalty toward purchase decisions. The research employs a quantitative approach, with 118 respondents appropriate as the research sample. The results indicate that brand loyalty, brand image, and word of mouth directly affect purchase decisions; however, store atmosphere does not affect consumer purchase. The result also indicates that word of mouth mediates brand loyalty, brand image, and store atmosphere towards consumer purchase decisions. Based on the result, word of mouth is a prominent aspect of determining purchase decisions. Consumers decide to purchase based on information suitable to the fashion trend. Positive information leads consumers to purchase; hence, the store should emphasize and utilize word of mouth to create consumer purchase decisions.

In today’s business world, human resources are considered as an important resource for the organization’s success. To make better use of human resources, organizations must empower their employees This study aims to determine the impact of leading organization and leading people on trust and the organizational performance in the service sectors during Covid-19 pandemic. The research is quantitative, and the sampling technique is purposive sampling, with 103 respondents. Data collected were analyzed using Partial Least Squares path modeling to test the hypotheses. The study’s findings proved positive and significant linear relationship between leading people on trust and organizational performance. Managerial implication that the success leader in service sectors able to elevate trust among people, motivate the employees and to enhance organizational performance. As result, leadership training and elevate the trust amongst employees are the most essential strategies in service sectors during the Covid-19 pandemic.