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With the adoption of sustainability continuing to gain momentum, there has never been a better time for business schools to understand the extent to which they are preparing students to contribute to sustainable organizations and society. The current research seeks to help schools advance this aim by examining the extent to which sustainability is being integrated within business school curricula. We accomplish this through a systematic analysis of 529 websites from undergraduate marketing programs accredited by the Association to Advance Collegiate Schools of Business (AACSB). To further our understanding of how sustainability can be integrated into curricula, we draw upon prior research and the United Nations' Blueprint for Sustainable Development Goal (SDG) Integration to propose a new sustainability curriculum framework. This research fills a gap in the literature by offering a comprehensive look at the state of sustainability in marketing education and offers direction for programs seeking to meet market demands, advance SDG goals, and fulfill current AACSB standards.

Systematic reviews and other forms of knowledge synthesis are increasingly common in the social sciences, including in business and management research. We surveyed academic business librarians to determine the extent of their involvement, in any capacity, in knowledge syntheses. Of 71 eligible responses, 30 percent were involved in supporting knowledge synthesis, while others expressed an awareness of and interest in knowledge synthesis methods and have participated in training opportunities to support these types of projects in the future. While still nascent, knowledge synthesis support by business librarians presents potential as a new service area providing opportunities for deep engagement with faculty research.

To date, few scholars in counselor education have attended to the processes and impacts of introducing business related concepts within counseling curricula. The authors describe the development, implementation and evaluation of a graduate-level course titled Entrepreneurship in Clinical Settings wherein students were tasked with producing a business plan for their ideal clinical practice. Implications and recommendations are explored.

The study explores the influence of vividness, content quality, and system quality in virtual reality (VR) experiences on guests’ behavioural intentions in the hotel industry in the National Capital Region. It specifically examines how these factors affect guests’ engagement and decision-making processes. Using the Partial Least Square with Hierarchical Component Model Analysis, the results highlight the importance of immersive and high-quality VR content in enhancing guest experiences and influencing their future behaviours, such as revisiting or recommending the hotels. Additionally, the study underscores the role of system quality in ensuring a seamless and engaging VR experience. The findings through the use of the mediating effect, suggest that investment in superior VR technology can be a strategic tool for hotels to differentiate themselves in a competitive market and align with evolving consumer preferences as well as the cognitive absorption of the hotel guests.

"Pin-the-Tail-on-the-Constitution" is an engaged-learning activity that has been conducted in 26 classes over the past four years. The activity teaches multiple themes commonly included in a variety of courses on American politics such as federalism, congressional powers, the role of the federal courts, and the relevance of the commerce clause. There are no complicated roles for students to adopt, and the activity can be completed in less than a full class session even if little preactivity preparation time is provided. This article (1) describes the simulation to allow immediate adoption by instructors teaching a variety of American politics courses, (2) explains the process of devising an engaged-learning activity, thus providing a narrative to help instructors devise their own, and (3) reports on student survey data that indicates a dramatic increase in student knowledge and understanding from participation in this activity.

El presente artículo aborda el tema de la inteligencia artificial y sus implicaciones éticas, sociales y ambientales para el desarrollo sostenible y qué relación tiene entre sí. La metodología utilizada fue de tipo exploratoria con un enfoque cualitativo. En la cual se realizó una investigación exhaustiva en diferentes fuentes, artículos y base de datos cumpliendo con todos los parámetros de rigurosidad en la cual adentramos a conocer el tema ampliamente y los diferentes enfoques dados. Cabe resaltar que la inteligencia artificial ha sido una herramienta ampliamente utiliza en diversas áreas de la sociedad en cual ha tenido un impacto significativo en el desarrollo sostenible, social y ético, pero a su vez ha tenido grandes riesgos y desafíos que la humanidad ha tenido que afrontar legítimamente en el uso y paramentos en beneficio común para la sociedad. Por otro lado, es de mucha importancia cumplir las leyes y regulaciones para minimizar los riesgos éticos que puedan ocurrir en el desarrollo, implementación y usabilidad de esta tecnología de manera justa, responsable y transparente para evitar posibles amenazas. Por último, en términos ambientales la (IA) ha contribuido en la conservación de la biodiversidad con el objetivo de potenciar y gestionar la sostenibilidad ambiental en la mitigación de problemas ambientales a nivel mundial. Para lograr el desarrollo sostenible, estos impactos éticos, sociales y ambientales deben abordarse para garantizar que la inteligencia artificial se utilice de manera justa y responsable y contribuya al bienestar social y la protección ambiental.

Franchised art instruction businesses are not necessarily the enemy of the art educator, and can even provide a mutually beneficial way to enrich school art education programs. This article explores the status of art education businesses as creative enterprises that offer art curricula for children as clients, beyond the traditional school and non-profit museum contexts, and it specifically examines the intersection and relationship between the professional discipline of art education and the business of art education. The author focuses in greater depth on the new and emerging art education business service--art education franchises. The business model of art education franchises explored in this paper involves organizations or enterprises that develop their own art programs, recruit clients (children and adults), and deliver a standardized art curriculum while devising marketing strategies and regularly assessing their program's effectiveness via client surveys and testimonials. Art education services provided by these organizations or companies are gaining widespread attention and popularity within many U.S. communities, just as 3R tutoring services and other creative enterprises (dance, music, gymnastics, and martial arts) have increased in number and diversity. In particular, the author shares their educational content, discusses the significance of their success as art education partners, and identifies several concerns or cautions relevant to their strengths and weaknesses as providers of quality art education.

This article considers the methodological challenge of quantifying the social value generated through social enterprise activity. It argues that in the context of increasing enthusiasm for social enterprise as a mechanism for delivering social services and for tackling social exclusion, it is increasingly necessary to be able to value social impacts. Further it will be necessary to be able to assess the potential creation of social value from different investments in social enterprise. Specifically, this article considers methodology of social return on investment (SROI). SROI has become increasingly promoted in both policy and practice in the United States and the United Kingdom. This article considers the development of this methodology and draws on lessons from international development to highlight the limitations of the current use of SROI. (Contains 1 figure, 2 tables and 10 notes.)

In the United Kingdom, social enterprise is promoted as a mechanism to capture the supposed innovation and dynamism of the private sector to (amongst other things) wean "Third Sector" organisations off their dependence on grants and to offer opportunities to "empower" socially excluded communities. In this article, we place current debate (on the potential of social enterprise to meet social needs) in the context of theoretical approaches to the role of the state. Whilst acknowledging some potential for social enterprise to play such a role, we examine the challenges that this entails. We draw on discussions from International Development, particularly in relation to microfinance and community-managed service delivery, in order to question some of the assumptions made in relation to the supposed transformative power of social enterprise, which in turn identifies issues of scale, sustainability, processes of inclusion/exclusion and appropriate external support as crucial factors.

Purpose: A growing body of literature on organizational learning suggests that companies or organizations with a learning capability can gain a competitive advantage. The argument is that learning organizations are better at knowledge transfer and generating new knowledge to solve problems. The objective of this study is to examine empirically if learning companies are more competitive and better performers than their competitors. Design/methodology/approach: This study examines a portfolio of learning companies and a set of their competitors, looking at their financial performance over a significant period. Learning companies were selected based on content analysis of the published literature. Competitors were selected from an existing top 500 companies listing matched to the learning company's business domain. This study compares their performance using both market and accounting financial data. Findings: The data show that learning companies demonstrate strong performance in financial markets over time, beating the traditional market indexes in both bull and bear markets. The accounting data show similar results. On a majority of the financial measures, the long-term financial performance of learning companies is significantly superior to that of their closest competitors. Research limitations/implications: This study discusses and explores the implications of these results in studying the link between learning companies and organizational performance. A limitation of the study is the small sample size of learning companies in the study. Also some potential alternative explanations for their performance cannot be completely ruled out due to the longitudinal nature of the study. Originality/value: This study shows that there is a positive link between learning capability and competitive advantage, as measured by long-term market financial performance of a group of learning companies.

Objectives: Stakeholder involvement has long been considered a success factor for a joint European health technology assessment (HTA) process, and its relevance is now anchored in the EU HTA Regulation’s (EU HTAR) legislative wording. Therefore, we aimed to explore the roles, challenges, and most important activities to increase the level of involvement per stakeholder group. Methods: At the 2022 Fall Convention of the European Access Academy (EAA), working groups addressed the involvement of patients, clinicians, regulators, health technology developers (HTD), and national HTA bodies and payers within the EU HTA process. Each working group revisited the pre-convention survey results, determined key role characteristics for each stakeholder, and agreed on the most important activities to fulfill the role profile. Finally, the activities suggested per group were prioritized by plenary group. Results: The prioritized actions for patients included training and capacity building, the establishment of a patient involvement committee, and the establishment of a patient unit at the EC secretariat. For clinicians, it included alignment on evidence assessment from a clinical vs. HTA point of view, capacity building, and standardization of processes. The most important actions for regulators are to develop joint regulatory-HTA guidance documents, align processes and interfaces under the regulation, and share discussions on post-licensing evidence generation. HTDs prioritized scientific advice capacity and the review of the scoping process, and further development of the scope of the assessment report fact checks. The top three actions for national HTA bodies and payers included clarification on the early HTD dialogue process, political support and commitment, and clarification on financial support. Conclusions: Addressing the activities identified as the most important for stakeholders/collaborators in the EU HTA process (e.g., in the implementation of the EU HTA Stakeholder Network and of the guidance documents developed by the EUnetHTA 21 consortium) will be key to starting an “inclusive civil society dialogue”, as suggested by the European Commission’s Pharmaceutical Strategy.

Understanding the factors influencing women in adopting and utilizing financial technology (Fintech) services will not only contribute to reduce the gender gap but will also accelerate financial inclusion. The main objective of this research is to examine the antecedents of behavioral intention and use behavior by extending the Technology Acceptance Model (TAM) of women in Indonesia, considering the mediating effect of government support, digital financial literacy and value of status quo in post-Covid-19 pandemic. Further, this study explores the potential differences in the determinants of use behavior between urban and rural respondents. By analyzing 403 Indonesian women respondents using Partial Least Square Structural Equation Modeling (PLS SEM), this study revealed that attitude has the most significant effect in explaining behavioral intention and value of status quo gained the greatest impact on use behavior in post-Covid-19 outbreak. Government support and digital financial literacy play a significant role with small effect size, while value of status quo has large effect size, in mediating the relationship between behavioral intention and use behavior. The finding also documented that the impact of government support on use behavior differs between urban and rural individuals. These findings highlight the need for a different government strategy to increase Fintech adoption for women residing in both urban and rural areas in Indonesia.

AbstractFollowing the implementation of Enterprise Resource Planning (ERP) systems, a myriad of challenges and issues may manifest, leading to inefficiencies and resistance from users, thereby impeding the anticipated benefits. While previous researchers have predominantly directed their attention toward the implementation phase, it is imperative to recognize the significance of the post-implementation phase in the ERP adoption process. This study aims to ascertain the critical success factors (CSFs) that contribute to the seamless integration of an ERP system into an organization’s operational processes post-implementation. To achieve this objective, a systematic literature review (SLR) was conducted between September and December 2022, employing the Kitchenham approach (2007) as the guiding methodology. The SLR was meticulously structured and comprised three principal phases: planning, execution, and reporting. After thoroughly assessing 26 articles from reputable sources, we successfully pinpointed 13 CSFs relevant to ERP post-implementation and grouped into the Technology-Organization-Environment (TOE) framework. The three most pivotal CSFs emerged as continuous system integration, post-implementation training, and active user participation. Among these CSFs, a remarkable discovery surfaced, highlighting the predominance of environmental and organizational factors over technological ones. Consequently, this research offers both practical and theoretical implications for organizations, enabling them to proactively address potential challenges that may arise after ERP implementation.

ABSTRACTInvolvement of all relevant stakeholders will be of utmost importance for the success of the developing EU HTA harmonization process.A multi-step procedure was applied to develop a survey across stakeholders/collaborators within the EU HTA framework to assess their current level of involvement, determine their suggested future role, identify challenges to contribution, and highlight efficient ways to fulfilling their role. The ‘key’ stakeholder groups identified and covered by this research included: patients‘, clinicians‘, regulatory, and Health Technology Developer representatives. The survey was circulated to a wide expert audience including all relevant stakeholder groups in order to determine self-perception by the ‘key’ stakeholders regarding involvement in the HTA process (self-rating), and in a second, slightly modified version of the questionnaire, to determine the perception of ‘key’ stakeholder involvement by HTA bodies, payers, and policymakers (external rating). Predefined analyses were conducted on the submitted responses.Fifty-four responses were received (patients 9; clinicians: 8; regulators: 4; HTDs 14; HTA bodies: 7; Payers: 5; policymakers 3; others 4). The mean self-perceived involvement score was consistently lower for each of the ‘key’ stakeholder groups than the respective external ratings. Based on the qualitative insights generated in the survey, a RACI Chart (Responsible/Accountable/Consulted/Informed) was developed for each of the stakeholder groups to determine their roles and involvement in the current EU HTA process.Our findings suggest extensive effort and a distinct research agenda are required to ensure adequate involvement of the key stakeholder groups in the evolving EU HTA process.

Purpose: The study aims to determine the combination of selected treatments in the proportion of sorghum flour: wheat and the amount of dumbo catfish meal and the financial feasibility of the sorghum stick business. Design/methodology/approach: The study used a Group Randomized Design (RAK) factorial pattern with factor (P) proportion of sorghum flour: wheat (P1 = 25:75, P2 = 50:50, and P3 = 75:25) and factor (K) concentration of dumbo catfish meal (K1 = 20% and K2 = 30%), with three repeats. Observations in the study include analysis of protein, fat, water, ash, total and carbohydrate levels, yield tests, developmental tests, and organoleptic tests, including preferences for colour, aroma, taste, crispness, and texture. Data processing of protein, fat, water, ash, carbohydrate, yield, and growth values is analyzed using fingerprints (ANOVA). If there is a fundamental difference, it will be continued with the Duncan test with a confidence level of 95%. Organoleptic test data uses the Friedman test. Alternative selection is done to determine the selected treatment using the Expected Value method. The Weight test method is carried out to determine the importance of the weight of each parameter. The financial feasibility of the sorghum stick business in this study uses the BEP (Break Even Point), NPV (Net Present Value), IRR (Internal Rate of Return), and PP (Payback Period) methods. Findings: Based on the study's results, the P1K2 treatment (proportion of sorghum flour: wheat flour 40:60 and dumbo catfish flour concentration 30%) became the selected treatment with an expectation value of 8.20. This treatment yields 74.92%, water content 12.59%, ash content 3.65%, protein content 8.99%, fat content 19.49%, carbohydrate content 55.28%, and development power 95.58%. It has a total percentage of liking for colour 96.7%, aroma 94.5%, taste 88.9%, and texture 98.9%. The results of the financial analysis of sorghum sticks are worthy of development, with BEP parameters of 20,623 packs equivalent to IDR 408,294,154.00, NPV of IDR 116,980,531.71, IRR reaching 17.79%, PP 3 years 3 months. Research limitations/implications: This research is specifically for the development of a sorghum stick product entrepreneurial with Added Protein Source: Dumbo Catfish Meal (Clarias gariepinus) Practical implications: The development of sorghum-based entrepreneurship products must continue to be promoted to continue to support food security

The purpose of this study was to determine the effect of brand awareness and perceptions of halal label on purchasing decisions for personal care products among students at the Syiah Kuala University (USK). The research was conducted in July - October 2022. This research used a quantitative descriptive method, using a purposive sampling technique. The number of samples was 100 student respondents at USK who had used Kahf's personal care products. The instrument used is a questionnaire that has been tested for validity and reliability. The analytical method used is the classical assumption test analysis and multiple linear regression analysis. Data processing was carried out using SPSS software program version 25. The research data was normally distributed, and there were no symptoms of multicollinearity and heteroscedasticity. The results showed that brand awareness and perceptions of halal label have a posive and significant effect on purchasing decisions for personal care products, either partially or both simultaneously. Regarding the brand awareness variable, the existence of the product is realized mainly from advertising, easy to find, and because of its variety. Meanwhile, in the halal label perceptions variable, consumers trust the product because of the halal label, the guarantee of halalness and the guarantee of being free from the use of haram ingredients. The results of the coefficient of determination test show that the decision to purchase personal care products can be explained by brand awareness and perceptions of halal labels by 53.3%, while the remaining 46.7% is explained by other variables not examined in this study. Keywords: brand awareness, consumer perception, halal label, personal care, purchasing decisions

This study investigates the direct and indirect effect of work family conflict on job satisfaction. As a novelty of the research, the researcher added the work flexibility variable as a moderating variable. This study uses quantitative analysis using a questionnaire as a research instrument which is distributed to as many as 113 respondents online. The sampling technique is purposive sampling. Respondents in this study were banking employees who were married. After the data is collected, then quality testing is carried out using validity and reliability tests. Furthermore, hypothesis testing using SEM-PLS with the smartpls program. The results showed that work family conflict can reduce job satisfaction, work flexibility can affect job satisfaction. As well as moderating work flexibility in the relationship between work family conflict and job satisfaction. It is hoped that further researchers can add the age control variable.

Forecast growth in e-commerce home-delivery demand provides retailers with opportunities for expansion and increased levels of investment. To maximise these growth opportunities, retailers face operational and logistical challenges related to order fulfilment and the last mile. In contrast to other sectors, many grocers operate a store-based delivery model rather than a separate distribution channel. Under this model, orders are picked from store shelves and store-based fleets of delivery vehicles are used for last-mile fulfilment (delivery to the consumers’ home). With very rare access to commercial data from Sainsbury’s, the second largest grocer in Great Britain, we analyse the geographical variations of online groceries fulfilment capacity at store, region, and rural–urban geography levels, exploring the interrelated impact of capacity constraints related to storage and delivery in limiting the further growth of these services. The spatial extent of delivery service areas are found to considerably vary between stores and the existing store network presents barriers to further capacity expansion in some regions. We argue factors associated with the last mile are an important capacity constraint/enabler in the e-groceries sector and suggest that the effective expansion of these services requires further research into online service area delineation to maximise delivery efficiency and capacity. The approach used here is readily transferable to other online service delivery providers in both GB and elsewhere.

In Indonesia, the number of vegetarians and vegetarian restaurants selling meat-free, plant-based alternatives, is growing. This is due to consumer encouragement and awareness of the benefits of eating healthier meals. There are, however, various more reasons why consumers should consume alternative meats. The aim of this study was to assess the influence of push and pull motivation on consumer loyalty by examining the subjective well-being of Indonesian vegetarian consumers who had ingested vegetable-based alternative meats. Quantitative research was conducted by delivering questionnaires online to 204 respondents. The study's findings indicate that both push and pull motivation have a positively significant influence on subjective well-being, with the push motivation component having a larger effect. Mood, that carries the highest loading factor value of 0.846, has the greatest influence on push motivation. Natural content, with a loading factor value of 0.808, is the dimension with the greatest influence on pull motivation. Loyalty is also significantly influenced by the two components of subjective well-being, perceived vitality, and affective well-being. The significance of this research is that it will serve as a reference for company management and marketers in developing a promotion strategy for plant-based meat products based on Indonesian vegetarian consumers. Keywords: loyalty, meat alternatives, motivation, plant-based, subjective well-being

The tendency of early claim insurance for old age benefit (JHT) causes concerns in the social security system in Indonesia because it can eliminate regeneration in old age and reduce the living standards of the elderly. This study aims to analyze the influence of participants regarding the perception of JHT policy, participants trust information intervention, social security literacy, and financial literacy on the decision to postpone JHT's claims. The design of this study is a quantitative and cross-sectional study to analyze various variables in the study. The sample was determined by random sampling, with 229 respondents being active participants of BPJS Ketenagakerjaan but were detected to have made JHT claims before. Google Form is used to collect questionnaire data that is further analyzed descriptively and using Structural Equation Modeling (SEM) with the help of SMARTPLS software. Analysis using SMARTPLS obtains findings that variables that significantly positively affect decisions to delay claims are perception variables regarding policies, trust, information interventions, and social security literacy. Whereas financial literacy has no significant effect on the decision to postpone claims. Furthermore, BPJS Ketenagakerjaan as Indonesian social security bodies needs to conduct massive socialization and education to increase participants' trust and knowledge about the benefits of the JHT program if deposited so that JHT can return to the proper philosophy. Keywords: decision making, employment social security, information intervention, policy perception

This study aims to examine empirical evidence regarding the effect of profitability, solvency, liquidity, and audit period on the audit report with the audit committee as a moderating variable. This research was conducted by a quantitative method with a descriptive approach. The population in this study are property, real estate, and construction companies listed on the Indonesia Stock Exchange (BEI) in 2016-2019. The sampling method used was the purposive sampling method. The sample in this study was 184 firm year observations. Data analysis used multiple linear regression analysis and moderated regression analysis with interaction test. The results of this study indicate that profitability has a significant negative effect on audit report lag, solvency has a significant negative effect on audit report lag, liquidity has a significant positive effect on audit report lag, and audit tenure has a significant positive effect on audit report lag. The audit committee as a moderating variable strengthens all independent variables on the dependent variable. For further researchers, it is recommended to increase the sample size and expand the object of research by researching sectors that have more companies and also increasing the period of research.

The purpose of this study is to determine the effect of destination images consisting of cognitive images, unique images and affective images on loyalty through visitor satisfaction at Mount Bromo natural tourism destinations. This type of research is explanatory research and data collection techniques through questionnaires. The sampling technique uses the purposive sampling technique with the characteristics of people who have been to Mount Bromo. The sample in this study amounted to 110 respondents. The analysis technique uses hypothesis testing and the two model multiple regression test. Results of research show that cognitive imagery, unique imagery and affective imagery have a significant effect on visitor satisfaction, furthermore cognitive imagery and affective imagery have a significant effect on visitor loyalty while unique images have no significant effect on visitor loyalty. If seen from the indirect effect, the results of cognitive image and unique image have a significant effect on loyalty through visitor satisfaction, while affective image does not affect loyalty through visitor satisfaction.

Penelitian ini bertujuan untuk menyelidiki peran moderasi dari kepuasan kerja pada pengaruh komitmen organisasi terhadap Organizational Citizenship Behaviour (OCB). Lokasi penelitian dipilih di Dinas Sosial Kota Denpasar. Teknik analisis data yang digunakan adalah Moderated Regression Analysis (MRA). Berdasarkan hasil analisis yang dilakukan, didapatkan hasil bahwa komitmen organisasional berpengaruh signifikan pada OCB. Demikian juga pada variabel kepuasan kerja berpengaruh pada OCB pada pegawai Dinas Sosial Kota Denpasar. Kepuasan kerja memperkuat pengaruh komitmen organisasi pada OCB. Hasil penelitian ini memberikan sebuah implikasi teoritis bagaimana pentingnya komitmen organisasional dan kepuasan kerja dapat mempengaruhi Organizational Citizenship Behaviour (OCB). Kata Kunci: Komitmen organisasi, organizational citizenship behavior, kepuasan kerja.

This research was motivated by the policies of the Central Java provincial government in overcoming the problem of distributing subsidized fertilizers through the farm card program, which in the implementation still had problems, especially at the farmer level. The study aimed to describe the implementation of Farmer Card Program (Program Kartu Tani) and to analyse the relationship between knowledge level of farmers and the effectiveness of Farmer Card Program (Program Kartu Tani) in Semarang Regency. This research was conducted from February to May 2018. Survey method was used in this study. Multistage random sampling method was used for determining respondents. Data collection was done by interview using a questionnaire. Data analysis were descriptive analysis and Rank Spearman correlation analysis using SPSS. This research showed the level of farmers knowledge about Farmer Card Program (Program Kartu Tani) was in the category of knowless. The level of effectiveness about implementation of the Farmer Card Program (Program Kartu Tani) was in the effective category. While the implementation of Farmer Card Program (Program Kartu Tani) at farmer level was effective because of the role farmer group in implementing program assisted by extension agent and related government institution although there were still face some obstacles that need to be improved to increase effectivity of farmer card implementation. There was a strong and significant relationship between the knowledge level and effectiveness of the Farmer Card Program (Program Kartu Tani), with the coefficient number 0.568.

Cloud kitchen is a food service business system that does not serve dine-in orders and only focuses on serving delivery. This study aims to identify the characteristics, challenges, and critical success factors of cloud kitchen-based culinary businesses. Critical success factors will be analyzed from the point of view of cloud kitchen’s tenants as well as from the consumer's point of view. The research method used is the mixed method. The research begins with a qualitative method, employing phenomenology approach. Characteristics found in the study were low cost, simpler operational activities, and unique branding. The challenges are dependency on the aggregator, profit margin, voice of customer, and branding. Meanwhile, the critical success factors identified in the study are sales promotion, food taste, brand reputation, online rating, packaging, and hygiene. Then, the research is continued by distributing questionnaires to determine the critical success factors from the consumer's perspective as the independent variable, repurchase intention as the dependent variable, and customer satisfaction as the intervening variable. The results showed a significant influence on repurchase intention of all critical success factors mediated by customer satisfaction. Critical success factors also affect repurchase intention directly except for the hygiene factor. Meanwhile, the importance of critical success factors according to the consumer's point of view from the most important factors are food taste, sales promotion, brand reputation, rating in applications, food hygiene, and product packaging. Keywords: cloud kitchen, characteristics, challenges, CSF, Mix Method

Purpose – The purpose of this paper is to critically reflect and offer insights on how to justify the use of qualitative comparative analysis (QCA) as a research method for understanding the complexity of organizational phenomena, by applying the principles of the neo-configurational approach. Design/methodology/approach – We present and critically examine three arguments regarding the use of QCA for management research. First, they discuss the need to assume configurational theories to build and empirically test a causal model of interest. Second, we explain how the three principles of causal complexity are assumed during the process of conducting QCA-based studies. Third, we elaborate on the importance of case knowledge when selecting the data for the analysis and when interpreting the results. Findings – We argue that it is important to reflect on these arguments to have an appropriate research design. In the true spirit of the configurational approach, we contend that the three arguments presented are necessary; however, each argument is insufficient to warrant a QCA research design. Originality/value – This paper contributes to management research by offering key arguments on how to justify the use of QCA-based studies in future research endeavors.

Kepuasan pelanggan merupakan faktor penting dalam menumbuhkan loyalitas pelanggan serta upaya yang tepat untuk menciptakan pengembangan perusahaan dalam jangka panjang. Kepuasan dapat tercipta ketika perusahaan berhasil memenuhi harapan dari konsumen yang kemudian akan menurunkan peluang keinginan pelanggan untuk beralih ke produk atau perusahaan lain, sehingga loyalitas pelanggan juga dapat terbentuk. Tujuan penelitian ini untuk menjelaskan pengaruh kualitas pelayanan, kualitas produk, dan inovasi produk terhadap kepuasan untuk meningkatkan loyalitas pelanggan. Penelitian ini dilakukan pada pelanggan CV. Bintang Harapan Kurnia di Kota Denpasar. Populasi sampel yang diambil sebanyak 100 responden, dengan metode purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner. Teknik analisis data yang digunakan adalah PLS versi 3.0. Berdasarkan hasil analisis, ditemukan bahwa kualitas pelayanan, kualitas produk, dan inovasi produk berpengaruh positif signifikan terhadap kepuasan pelanggan, dan kepuasan pelanggan berpengaruh positif signifikan terhadap loyalitas konsumen. Implikasi teoretis yang diperoleh adalah berupa kontribusi teori mengenai loyalitas pelanggan khususnya dalam hal komitmen, pembelian ulang, dan pemberian rekomendasi kepada pelanggan lain, sedangkan implikasi praktisnya untuk memberikan evaluasi terhadap perusahaan untuk dapat meningkatkan kualitas pelayanan, kualitas produk, serta inovasi produk agar dapat meningkatkan kepuasan pelanggan yang kemudian akan meningkatkan loyalitas pelanggan. Kata Kunci: kualitas pelayanan, kualitas produk, inovasi produk, kepuasan pelanggan, loyalitas pelanggan.

Cinnamomum cebuense (Kosterm.) is widely known as stomachache remedy, but adverse reaction to varying amount of herbal extract has also been reported, thus, requiring toxicity-profiling studies. Here, the toxicity of C. cebuense leaf extract (CCLE) was evaluated using brine shrimp lethality assay (BSLA) and anthelminthic assay under a complete randomized design with equal replications. Results in BSLA revealed an LC50 value of 7.05 μg/ml (p≤0.05) which is considerably medium-toxic based on standard toxicity criterion. Influence on earthworm activity showed significant difference (p≤0.01) among the different concentrations of the extract (100 mg/ml, 75 mg/ml, 50 mg/ml, and 25 mg/ml) following a concentration-dependent response trend. Results suggest strong toxicity against earthworms at 75–100 mg/ml while having a moderate to weak toxicity at 25–50mg/ml. Both assays were able to elucidate toxicity of CCLE which may be due to the presence of cinnamaldehyde, the main phytochemical found in cinnamon leaves. CCLE is toxic at elevated dosages and thus warrants parallel studies using higher-vertebrate models.

The diversity of tourist attractions in the Jatim Park Group is inseparable from entrepreneurial marketing that is applied by companies with the use of mature market research and in order to support Batu City to become an International Destination City. This study illustrates the influence of marketing information systems, service quality and customer satisfaction on customer loyalty. East Java park group with 6 reservoirs is the location of the study with a total sample of 120 people, with characteristics of millennial age samples (aged between 15-34 years). The results of the research show that the marketing information system does not directly influence loyalty but the marketing information system influences loyalty through the marketing information system, as well as the results of service quality which directly or indirectly affect customer loyalty. The entrepreneurial marketing also has a direct or non-slim influence on customer loyalty through customer satisfaction. This shows the existence of tourist attractions is very necessary the existence of product innovation and differentiation as well as informing customers with an updated marketing information system and still continuing to maintain services if visitors are already in the tourist attractions. Keywords: Marketing Information Systems, Entrepreneurial marketing, Loyalty and Millennial

El propósito de este estudio es ofrecer una mirada innovadora al problema persistente de la espera, examinando las percepciones de los consumidores, con el fin de identificar cuáles pueden ser sus causas. La espera es un fenómeno común asociado a la provisión de bienes y servicios, que tiene unas consecuencias negativas tanto para las empresas como para los consumidores. De manera general, se ha pensado que las empresas son las culpables de la espera. Para ello, se utiliza una metodología cualitativa y los datos se han recogido a través de 19 entrevistas en profundidad y 7 diarios personales. Los resultados del estudio han demostrado que las empresas no son las únicas culpables de la espera, sino que en muchas ocasiones son los propios consumidores sus causantes, porque, por ejemplo, no están preparados para recibir el servicio o llegan todos al mismo momento. Además, se ha encontrado que cuando la espera es culpa de la empresa, esta puede deberse, por una parte, a una mala gestión (porque hay una falta de personal o porque la reducción del tiempo de espera no es la prioridad para la organización) o, por otra, a los trabajadores de la empresa (porque, por ejemplo, no están bien preparados o no están por el trabajo). Estos resultados tienen una serie de implicaciones prácticas para las empresas, ya que implican una complicación más en la gestión de la espera. Las empresas no solo tienen que esforzarse para gestionar y reducir la espera, sino que también tienen que preocuparse para que esta no se deba a causas que escapan de su control, como comportamientos o actitudes de sus trabajadores o de sus clientes.

Pengalaman krisis keuangan global yang telah terjadi menunjukkan kebijakan moneter perlu untuk memperluas tujuannya, yakni tidak hanya terpaku terhadap tujuan tradisional kebijakan moneter (inflasi) namun juga memperhatikan harga asset. Struktural Vector Autoregression (SVAR) dengan restriksi jangka pendek digunakan dalam penelitian ini untuk mengidentifikasi respon dan dampak kebijakan moneter terhadap harga perumahan dan inflasi termasuk juga variabel makro ekonomi lainnya (output dan nilai tukar) di Indonesia. Data yang digunakan dalam penelitian ini adalah data triwulan selama periode 2001Q1-2005Q4. Hasil simulasi dari model SVAR menunjukkan suku bunga kebijakan (BI Rate) berdampak signifikan terhadap harga perumahan dan tingkat inflasi. Kebijakan moneter yang dilakukan melalui perubahan BI Rate merespon secara cepat terhadap shock inflasi, output dan nilai tukar namun tidak memberikan respon terhadap fluktuasi harga perumahan. Model yang dikembangkan dalam penelitian ini juga mengindikasikan kurang efektifnya transmisi kebijakan moneter di Indonesia. Kata kunci: kebijakan moneter, harga perumahan, structural VAR

The purpose of this article is to present a mental model of knowledge as a concept map as an input to knowledge management (KM) investigations. This article’s extended knowledge concept map can serve as a resource where the investigation, development, or application of knowledge would be served with a broad mental model of knowledge. Previously unrelated concepts are related; knowledge concepts can sometimes be expressed as a range, i.e., certainty related states: view, opinion, sentiment, persuasion, belief, and conviction. Extrathesis is identified as a potential skill level higher than synthesis, and associated with the concepts: discovery, institution, insight (the event), revelation, or illumination that precedes innovation. Qualitative methods were used to gather and document concepts. System engineering and object analysis methods were applied to define and relate concepts. However, the theoretical sampling and theoretical saturation methods applied do not guarantee all appropriate concepts have been identified. Given the breadth, depth, and dimensionality of concepts of knowledge, later researchers may add additional concepts. This article provides evidence of additional things people know, an alternative to psychology’s acquaintanceship, understanding and placement of newer categorizations of knowledge in relation to older ones, and suggests that ranges for knowledge terms exist. This article extends the 2015 paper on this topic by: 1) taking a deeper look into epistemological terms and relationships, 2) providing contextual definitions, 3) suggesting extrathesis as an idea beyond synthesis, 4) updating the concept map; and 5) providing new insight on the overloaded knows including adding an eleventh know. It provides a much more solid basis for KM investigations than typical presentations, providing a broad understanding of knowledge that is beneficial.