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Industry 4.0 provides technological mastery opportunities as a key to determine of national competitiveness. In line with this, the government needs to build integrated information and communication technology (e-government) services aimed at supporting the realization of the concept. Therefore, the government has legalized a regulation relating to information technology. One of the programs implemented by Ministry of Communication and Information, Ministry of Home Affairs, Ministry of Public Works & Housing (PUPR), National Development Planning Agency (Bappenas) and the Presidential Staff Office is the Movement Towards 100 Smart Cities which is a joint program of the ministry. The program aims to guide districts / cities in formulating Smart City Master Plans in order to further maximize the use of technology, both in improving community services and accelerating the potential that exists in each region. This study aims to determine the implementation of the Smart City program in the City of Jambi, the innovations that have been implemented, as well as the obstacles and challenges faced in the implementation of the program in the industry 4.0. This study uses a qualitative approach carried out in the city of Jambi. From the results, the implementation of the smart city program began with the Preparation of the Smart City Master Plan of Jambi City in 2014, then the implementation of the development of smart cities that began in 2017 and is still ongoing (2020). To support the implementation of the City of Jambi City smart city program which already has 50 technological innovation applications to support the performance of the Jambi City Government and facilitate the service process to the community. In its application there are various obstacles and challenges such as limited financial resources and limited human resources in the field of information technology, because not all OPD have experts in the IT field

The Open Government Indonesia (OGI) action plan, provides a focus on strengthening public services and strengthening public information disclosure, as well as strengthening data governance, it can be facilitated by the presence of government base applications. The success in implementing e-government is the level of policy, fiscal support, and infrastructure. At the community level, although the implementation of e-government has opened up a large space for community participation in using civil rights through a variety of available channels, limited access is a major technical obstacle, supported by a lack of socialization, and application design that is not user-friendly. Initial findings explain that the collaborative process seems less-coordination, open government design has not been connected to the rules for implementing innovations in the regional government, the cause is the absence of commitment from regional heads and stakeholders, the gap between understanding and practical facts is still too wide.

The enactment of Law No. 14/2008 concerning Public Information Openness and Law No. 25/2009 on Public Services is the legal basis for the existence of Open Government Indonesia (OGI), which should be applied by all government hierarchies in Indonesia. In the OGI action plan there are four main things; increasing public participation, improving governance through bureaucratic reform, strengthening public services, strengthening public information disclosure and data governance. The implementation of the Open Government administration should be supported by the use of e-government, in Jambi Province, this has not fully gone according to expectations even though it has long been a discourse. Public services are made easy and cheap with the presence of applications such as e-Planning and e-Budgeting which are products of e-government, gradually implemented by the Government of Jambi Province. Basically the challenges in implementing e-government are at the policy level, financial support and infrastructure. On the other hand, the system and the range of authorities that have not been integrated are still difficult obstacles to be parsed. This article examines more deeply the strengthening of government collaboration in the utilization of e-government applications by referring to the development of governance with the Open Government concept and this is a consequence arising from the granting of regional autonomy, it is necessary to adjust institutional arrangements and patterns of relations between government institutions and communities . Keywords: Government Collaboration, Service Innovation, Open Government, e-government, Data Governance.