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1. Global access to quality-assured medical products: the Oxford Statement and call to action

Author

Paul N Newton, Katherine C Bond, Paul Newton, Katherine Bond, Victor Abiola, Khadijah Ade-Abolade, Moji Adeyeye, Aria Ahmad, Tahani Ahmed, Pablo Alcocer Vera, Marie Amsilli, Marie Antignac, Chimezie Anyakora, Ayenew Ashenef, Adam Aspinall, Ghulam Rahim Awab, Zaheer-Ud-Din Babar, Wilbert Bannenberg, Jon Bastow, Carine Baxerres, Fred Behringer, Daniel Bempong, Chris Bird, Phonepasith Boupha, Kem Boutsamay, Jason Bower, Beth Boyer, Hazel Bradley, Joel Breman, Céline Caillet, Kashi Barbara Carasso, Phaik Yeong Cheah, Lester Chinery, Aubrey Clark, Erin Coonahan, Rachel Cooper, Philip Coyne, Andre Daher, Nicholas Day, Olivier De Santi, Fulgence Djorou Kouame, Kim Doyle, Ines du Plessis, Catherine Dujardin, Chioma Ejekam, Latifa El Hadri, Facundo Fernandez, Alessandra Ferrario, Clark Freifeld, Assma Gafur Omargy, Naira Mohamed Ali Ghanem, Marie Gill, Mike Grijseels, Philippe Guerin, Nhomsai Hagen, Heather Hamill, Georgina Joan Harigwo, Amalia Hasnida, Matthew Hassett, Cathrin Hauk, Lutz Heide, Peter Horby, Tsatsral Ichinkhorloo, Mike Isles, Richard Wilhelm Otto Jähnke, Alice Jamieson, Roslyn Jones, Tomoko Kakio, Mohga Kamal-Yanni, Harparkash Kaur, Pierre Claver Kayumba, Irina Kazaryan, Matthew Keller, Kalynn Kennon, Felix Khuluza, Stephen Kigera, Kazuko Kimura, Patricia Kingori, Joseph Kitukulu, Tineke Kleinhout-Vliek, Chaitanya Koduri, Maarten Kok, Mirza Lalani, Marie Lamy, Marya Lieberman, Rui Liu, Paul Lotay, Nantasit Luangasanatip, Murray Lumpkin, Susanne Lundin, Tim Mackey, Keiko Maekawa, Marissa Malchione, Boravann Mam, Roland Marini Djang'eing'a, Aronrag Meeyai, Talieh Mirsalehi, Gamal Mohamed Ali, Andria Mousa, Mirfin Mpundu, Immaculee Mukankubito, Ambwene Mwakalobo, Sheilah Catherine Nabukeera, Kris Natarajan, Bernard Naughton, Theophilus Ndorbor, Ariadna Nebot, Phillip Nguyen, Adina-Loredana Nistor, Bah Ngoh Nyaah Fidelis, Piero Olliaro, Eugenia Olliaro, Alberto Olliaro, Kenneth Onu, Sophie Ouvrard, Sachiko Ozawa, Michael Parker, Koray Parmaksiz, Anushka Patel, Daniel Pawson, Andrew Payne, Koen Peeters Grietens, Elizabeth Pettit, Souly Phanouvong, Elizabeth Pisani, Aline Plançon, Oksana Pyzik, Lembit Rägo, Mohammad Sofiqur Rahman, Eurek Ranjit, Raffaella Ravinetto, Joseph M. Redd, David Richmond, Pierre-Yves Sacré, Simon Schäfermann, Sauman Singh, Tariro Sithole, Andrea Stewart, Anita Svadzian, Patricia Tabernero, Fatima Tauqeer, Fiona Theunissen, Emmanuel Yaovi Tossou, Zahra Anita Trippe, Farouk Umaru, Ali Umoru, Serena Vickers, Vayouly Vidhamaly, Andrea Vogt, Lisa White, Nicholas White, Benjamin Wilson, Veronika J. Wirtz, Jessie Hui Zhen Wong, Owen Wood, Jing Xu, Jingying Xu, Shunmay Yeung, Muhammad Zaman, Monique Zambo Biloa, and Zuzaan Zulzaga

Subjects
Statement (computer science), business.industry, media_common.quotation_subject, MEDLINE, Developing country, General Medicine, Public relations, Global Health, Health Services Accessibility, United Kingdom, Call to action, Pharmaceutical Preparations, Global health, Humans, Quality (business), business, Developing Countries, media_common
Published
2019

2. Patients' perceived cultural sensitivity of health care office staff and its association with patients' health care satisfaction and treatment adherence

Author

Phillip Nguyen, Carolyn M. Tucker, Julia Roncoroni, Blake A. Allan, and Whitney Wall

Subjects
Adult, Male, medicine.medical_specialty, Adolescent, Treatment adherence, Cultural sensitivity, Health Personnel, Young Adult, E-patient, Nursing, Cultural diversity, Patient-Centered Care, Health care, medicine, Humans, Cultural Competency, Association (psychology), Desk, business.industry, Racial Groups, Public Health, Environmental and Occupational Health, Middle Aged, United States, Office staff, Patient Satisfaction, Family medicine, Patient Compliance, Female, Health Facilities, business
Abstract

Research suggests that patients' interactions with their front desk offi ce staff and patient- centered culturally sensitive health care are important factors in diverse patients' overall health care satisfaction. Yet, patient- centered culturally sensitive health care research has focused almost exclusively on provider care. Th is study tested the hypothesis that patient- perceived cultural sensitivity of front desk offi ce staff has a signifi cant posi- tive association with patient treatment adherence and that this relationship is mediated by patient health care satisfaction. Study participants were a culturally diverse sample of 1,191 patients from health care sites across the U.S. Results of a meditational analysis sup- ported the tested hypothesis. Patient health care satisfaction fully mediated the relationship between patient- perceived cultural sensitivity of front desk offi ce staff and patient treatment adherence. Th e patient satisfaction and cultural sensitivity variables explained 10% of the variance in patient treatment adherence. Training front desk offi ce staff in patient- centered culturally sensitive health care may improve patients' health care satisfaction and treatment adherence.

Published
2013

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