1. The Impact of Cognitive and Implicit Bias on Patient Safety and Quality
- Author
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Ellis M. Arjmand and Karthik Balakrishnan
- Subjects
Health Personnel ,media_common.quotation_subject ,Decision Making ,Affect (psychology) ,03 medical and health sciences ,Patient safety ,0302 clinical medicine ,Bias ,Complete information ,Heuristics ,Humans ,Medicine ,Quality (business) ,030223 otorhinolaryngology ,media_common ,business.industry ,Heuristic ,Cognition ,General Medicine ,Quality Improvement ,Cognitive bias ,Otorhinolaryngology ,030220 oncology & carcinogenesis ,Patient Safety ,Metacognition ,business ,Cognitive psychology - Abstract
Humans use cognitive shortcuts, or heuristics, to quickly assess and respond to situations and data. When applied inappropriately, heuristics have the potential to redirect analysis of available information in consistent ways, creating systematic biases resulting in decision errors. Heuristics have greater effect in high-pressure, high-stakes decisions, particularly when dealing with incomplete information, in other words, daily medical and surgical practice. This article discusses 2 major categories: cognitive biases, which affect how we perceive and interpret clinical data; and implicit biases, which affect how we perceive and respond to other individuals, and also discusses approaches to recognize and alleviate bias effects.
- Published
- 2019
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