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A major shift is under way in the Internet content delivery marketplace. Providers that used to measure their success by subscriber numbers now understand that their longevity is really tied [...]

Content delivery network services let providers cut costs and dodge the capacity trap. The market for technology services is a lot like a pendulum moving in tandem with Wall Street's [...]

Network service providers are finding that offering plain old network access isn't enough to thrive in today's increasingly competitive marketplace. Corporations are looking for new online options to increase the [...]

The more things change, the more they stay the same-or so Internet protocol (IP) service providers are discovering as they learn what their telephony predecessors realized years ago. Take the [...]

Broadband access technologies such as digital subscriber line (DSL), wireless and cable modems are providing residential and business users with greater access speeds to the Internet. The faster connections are [...]

Among Web sites, the competition to attract and hold onto revenue-generating visitors is fiercer than ever. Online expectations change instantly with the latest techno-fad. Brick-and-mortar companies have only begun to [...]

The applications service provider (ASP) market is off to a rocky start. Market forecasts range wildly from millions to billions of dollars over the next few years. Many top-notch service [...]

Web sites are a magnet for Murphy's law. If there is the slightest possibility for something to degrade site performance, it will. In interviews with large companies (those with more [...]

Are you ready for AOL TV? Someday soon you will receive yet another AOL install CD in the mail, this one with the slogan 'I Want My AOL TV' tattooed [...]

The turning of the millennium was painfully uneventful for doomsayers and patrons of apocalyptic forecasts. Networks still operate, planes still fly, the earth remains safely in orbit and Y2K fears [...]

Based on recent merger-and-acquisition and IPO activity, content delivery service providers are in hot demand. Take Digital Island. Like other content delivery providers, it offers a service that enables a [...]

As an industry analyst, I'm frequently asked what the next killer app will be. According to Larry Downes and Chunka Mui (Unleashing the Killer App, Harvard Business School Press, 1998), [...]

Every mature industry develops the tools needed to gather important information on customer behavior. For example, grocery stores track customer purchases for numerous reasons, one of which is to determine [...]