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In recent times, there has been a global shift towards sustainable finance, aligning financial activities with environmental, social, and governance principles (ESG). This trend is crucial for promoting sustainable businesses and driving positive change, especially in East Africa where small and medium enterprises (SMEs) play a vital role in economic growth and job creation. Sustainable finance adoption within the SME sector is key to long-term economic sustainability and environmental responsibility. A mixed-methods approach was employed, utilizing the multi-regression model in SPSS 29.0 to analyze the outcomes. The multi-regression analysis of panel data from 150 private venture capital (VC) companies indicates that enhanced access to sustainable finance, proactive government engagement, and robust policy frameworks accounted for 14.7% of the observed long-term sustainability successes among SMEs. This translated to enhanced productivity and growth within the SME sector. The study carries significant policy implications. It highlights the importance of policymakers promoting and incentivizing the adoption of sustainable finance practices among SMEs. Additionally, investors who prioritize ESG factors can drive demand for sustainable finance options, supporting SMEs that prioritize sustainability. This collaboration between policymakers and investors can promote sustainable business practices, ensuring the success and resilience of SMEs while advancing overall sustainability goals. However, the study’s limited scope and the nascent stage of the field may constrain the findings’ applicability, underscoring the ongoing necessity to expand sustainable finance access and policy frameworks to support SMEs in their environmentally responsible strategies for enduring success and resilience

On June 4 and 5, 2024, the 8th Dutch Accounting Research Conference (DARC) was hosted at the Vrije Universiteit (VU) Amsterdam. In addition, the conference featured a PhD event for Accounting PhD students from Dutch universities on the day preceding the main conference program. In this essay, we highlight the main takeaways from (organizing) the conference and reflect on how accounting research can strengthen its relationship with practice and society.

Abstract The aim of the study is to investigate the influence of training in multiple functions, communication of strategy, and feedback on performance on competitive advantage while assessing the mediating role of corporate image. A cross-sectional survey design was used in this study. Three hundred and one permanent employees working in different organizations in the Ghanaian telecommunication service sector were sampled for this study. The respondents' responses were analyzed using descriptive and inferential statistics (structural equation modeling partial least squares) with the aid of IBM SPSS Statistics (Version 26.0) and Smart PLS (Version 4.0). The results revealed that training in multiple functions, communication of strategies, and feedback on performance does not significantly relate to competitive advantage. Further, the results established that corporate image mediated the relationship between both communication of strategy and training in multiple functions and competitive advantage. However, corporate image did not mediate the link between feedback on performance and competitive advantage. These results imply that human resource managers should devise strategies to rapidly respond to situations in this current, competitive and ever-changing business environment. To the best of our knowledge, studies that have explored the mediating role of corporate image in the relationship between training in multiple functions, communication of strategy, and feedback on performance and competitive advantage in the telecommunication service sector are rare.

Total Quality Management (TQM) has gained significant attention across various industries as a concept to enhance organizational performance, including in banking industry. This research paper aims to investigate the implementation and impact of TQM principles in the banking industry, exploring its essential indicators including service quality, market orientation, and customer satisfaction. The study begins by reviewing the existing literature on TQM and its application in the banking industry, highlighting key concepts, methodologies, and discussion. Empirical data was taken from 185 bank workers in East Java Region of the Republic of Indonesia, especially Surabaya City. This study uses Confirmatory Factor Analysis to test construct reliability and validity, while the relationship between variables is examined with Partial Least Square/ PLS-SEM. This research uses purposive sampling, we are targeting private bank workers in Surabaya through online questionnaires spread by social media. This research contributes to the existing body of knowledge by providing a comprehensive review and analysis of TQM implementation in the banking industry. This research findings demonstrate that TQM has a significant relationship with Customer Satisfaction, Service Quality, and Market Orientation. Abstrak dalam Bahasa Indonesia. Manajemen Mutu Total (TQM) telah mendapatkan perhatian signifikan di berbagai industri sebagai konsep untuk meningkatkan kinerja organisasi, termasuk dalam industri perbankan. Makalah penelitian ini bertujuan untuk menyelidiki implementasi dan dampak prinsip-prinsip TQM di industri perbankan, mengeksplorasi indikator-indikator pentingnya termasuk kualitas layanan, orientasi pasar, dan kepuasan pelanggan. Studi ini dimulai dengan meninjau literatur yang ada tentang TQM dan aplikasinya dalam industri perbankan, menyoroti konsep-konsep kunci, metodologi, dan diskusi. Data empiris diambil dari 185 pekerja bank di Wilayah Jawa Timur Republik Indonesia, khususnya Kota Surabaya. Penelitian ini menggunakan Analisis Faktor Konfirmatori untuk menguji reliabilitas dan validitas konstruk, sementara hubungan antar variabel diperiksa dengan Partial Least Square/PLS-SEM. Penelitian ini menggunakan purposive sampling, kami menargetkan pekerja bank swasta di Surabaya melalui kuesioner online yang disebar melalui media sosial. Penemuan penelitian ini berkontribusi pada tubuh pengetahuan yang ada dengan memberikan tinjauan dan analisis yang komprehensif tentang implementasi TQM di industri perbankan. Temuan penelitian ini menunjukkan bahwa TQM memiliki hubungan yang signifikan dengan Kepuasan Pelanggan, Kualitas Layanan, dan Orientasi Pasar.

As one of the largest Muslim countries in the world, Indonesia has an important role in building a Sharia economy. The initial effort that can be made is to strengthen Sharia-based financial services. Currently, several Sharia-based banks are operating in Indonesia. However, the presence of Islamic banking has not been optimal in attracting customers to conduct financial transactions through Islamic banks. One of which is not optimal banking in applying the principle of religiosity in financial transactions. This research aimed to analyze the effect of religiosity on the trust, satisfaction, and loyalty of Islamic bank customers. The research population was all customers of Islamic banks in Pekanbaru City. An accidental sampling technique was used to get the sample of 220 respondents. Data analysis was done using path analysis with the help of the AMOS SEM program. The study's results stated that religiosity has a significant effect on customer trust and loyalty but is not significant on customer satisfaction. Customer trust has a significant effect on customer satisfaction. Customer satisfaction has no significant effect on customer loyalty. Therefore, Islamic banking must introduce and offer Sharia-based financial products to build loyal customers banks. Banks should continue to uphold Islamic teachings in every development of banking products and services to increase the trust, satisfaction, and loyalty of Islamic bank customers. In addition, banks need to retain customers who are already loyal to banks, considering that banking loyalty cannot be formed in a short timeThis research indicates that customer trust and loyalty can be formed if Islamic banks appropriately apply the principles of religious teaching in accordance with Islamic Sharia.

AbstractSmall and medium enterprises (SMEs) serve as pivotal drivers of global economic growth, a consensus reiterated by influential scholars. Yet, a critical challenge impeding their progress is the limited access to capital financing, hampering the expansion prospects of countless small businesses worldwide. In South Africa, this dilemma is especially pronounced, with many SMEs either struggling or shuttering due to financial constraints. The Johannesburg Stock Exchange (JSE) devised a solution: The Alternative Exchange (AltX), a dedicated platform designed to ease capital financing for SMEs and boost their growth. In this study, we used secondary data obtained from the lower bourse, as well as other relevant databases for the period 2003 to 2019 to ascertain its impact on SME performance. Eviews 12 statistical software package was used to carry out an Ordinary Linear Regression (OLS) empirical analysis. We find that SME listing positively influences small business performance in South Africa. Furthermore, these listed firms’ continued expansion is propelling them to become larger enterprises within a remarkably short span, transcending national borders. Our results robustly affirm a positive correlation between AltX listing, market capitalization, revenue, their Broad-Based Black Economic Empowerment (B-BBEE) score, Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA), and improved SME performance. Moreover, this contributes to the existing literature by empirically proving that the boost in SME performance aligns with heightened GDP growth, suggesting a symbiotic relationship between the two. We recommend that policymakers should offer incentive schemes to enhance their performance given its impact on sustainable national growth and development.

Objetivo: Implementar un procedimiento para el análisis prospectivo de procesos hoteleros del Complejo Barceló Solymar-Arenas Blancas- Allegro Palma Real. Métodos y técnicas: Con una investigación mixta, con predominio de la cualitativa y para la sistematización de la información, fueron utilizados los métodos: inducción‐ deducción, análisis‐síntesis y revisión bibliográfica. En cuanto a la recogida y obtención de resultados se emplearon los métodos: revisión documental, entrevistas, dinámica de grupo, tormenta de ideas y talleres de prospectiva. Principales resultados: La concepción de un procedimiento para el análisis prospectivo de procesos hoteleros en el que se identifica y selecciona, en la primera etapa, el proceso al que se le realiza el análisis prospectivo y se incorpora una nueva etapa para la propuesta de acciones de mejora; permite organizar y estructurar de manera transparente y eficaz la reflexión colectiva sobre los aspectos y retos del futuro con una evaluación de las opciones estratégicas, que hace que el método de ejecución sea distinto a los procedimientos tradicionales implementados. Se identificaron 11 variables clave asociadas, 25 actores implicados, posibles eventos del futuro y el escenario deseado; definiéndose siete acciones de mejora para el proceso de planificación estratégica. Conclusiones: El procedimiento aplicado es viable y pertinente, contribuye a una mayor consistencia para realizar cambios, mejorar el desempeño de la gestión hotelera y anticiparse a los nuevos desafíos y oportunidades generadas por las condiciones externas y las realidades internas. Su aplicación favoreció el análisis, evaluación y mejora del proceso de planeación estratégica en el Complejo Barceló Solymar-Arenas Blancas-Allegro Palma.

AbstractEntrepreneurship has evolved into a valuable tool for facilitating job creation in response to Nigeria’s youth bulge and declining job opportunities in the formal sector. This study assessed the impact of entrepreneurship on youths’ livelihood, focusing on the National Directorate of Employment (NDE) program in Kano state. The study employed both qualitative and quantitative methods. A total of 266 respondents, including 148 young entrepreneurs and 118 non-entrepreneurs, were sampled using a multi-stage sampling technique, with Focused Group Discussions (FGDs) used to collect qualitative data from 25 youths. Data were analyzed using descriptive statistics and an Endogenous Switching Treatment Effect Regression (ESTER) model. The descriptive analysis showed that engagement in entrepreneurship was determined by age, having consistent income source, credit access, number of entrepreneurs in the household, access to entrepreneurship training, household size, and asset ownership. Even though entrepreneurs earned higher monthly income than non-entrepreneurs, their income was just slightly above the Nigerian minimum wage. Furthermore, asset ownership, access to credit, group membership, and access to training, all of which are strong predictors of entrepreneurship, were higher among entrepreneurs compared to non-entrepreneurs. The findings also revealed that entrepreneurs had better livelihood outcomes, as measured by income and self-assessed living condition, than non-entrepreneurs. Even though these outcomes could have resulted from other externalities, the empirical analysis helped to address such endogeneity, thereby attributing the outcome estimates solely to entrepreneurship. These results, therefore, show the relevance of entrepreneurship in alleviating poverty and generating better livelihood outcomes for young Nigerians.

Objective: This study aims to investigate two models that examine the role of employer branding in the relationship between work-life balance and employee retention in Generation Z workers. Design/Methods/Approach: This study applied quantitative methods by distributing questionnaires using google forms. A purposive sample of 189 Generation Z workers in Greater Jakarta, Indonesia, was used to test the models. The data was processed using SmartPLS 3 Software. Findings: The results of the PLS-SEM analysis revealed a significant relationship between work-life balance, job stress, emotional exhaustion, and employee retention. Instead of mediating the relationship between work-life balance and employee retention, this study revealed that employer branding significantly moderated the relationship between emotional exhaustion and employee retention among Generation Z workers. These findings could be used to develop a human capital strategy to retain Generation Z employees. Originality/Value: Among many studies on the relationship between work-life balance and employee retention, only a few focus on Generation Z workers. This generation also places greater emphasis on employer branding when considering their workplace. However, employer branding is rarely integrated into work-life balance research. This study extends the application of social exchange theory to explain the relationship between work-life balance (WLB) and employee retention by integrating employer branding into the model. Practical/Policy implication: Given the results, organizations may provide flexibility that enables employees to work from anywhere and anytime. Moreover, companies must design strategies to manage WLB, such as flexible working hours to allow employees to manage their work schedules according to their needs and reduce workplace conflicts. Companies are advised not to assign responsibilities that do not correspond to the employee’s position or job description. Organizations may provide mindfulness training through meditation during breaks or before and after work hours to help them relax from their workload and avoid emotional exhaustion. Lastly, companies must engage in internal marketing activities by creating positive work culture, designing clear career paths, providing training, offering attractive benefits, and providing opportunities for employees to grow and develop.

Purpose : One of the key characteristics that can indicate a person's maturity is financial independence. Unfortunately, not many young adults in Indonesia are successful to become financially independent. Thus, the purpose of this study is to examine the variables that may have an impact on young adults’ financial independence. Design/methodology/approach : 118 Surabaya-based young adults served as the study's respondents. Distribution of questionnaires was used to collect data, which was then processed using logistic regression. Findings : The findings of this study demonstrate that age, education, marital status, and self-efficacy all have an impact on young adults' financial independence. It is expected that the findings of this study will help those involved in the attempt to increase financial independence among Indonesian young adults. Furthermore, it is expected that this research will contribute to ongoing studies on financial independence. Paper type : research paper

This paper investigates agri-food value chain transparency and the role of institutional quality on agri-food processing firms’ performance. The research collected primary data via survey to analyse 320 agri-food processing firms. This study empirically established that value chain transparency and institutional quality significantly improve agri-food processing firms’ performance. Also, institutional quality positively moderates the relationship between value chain transparency and the performance of agri-food processing firms significantly. The empirical results in this paper imply that stakeholders in the existing and incoming agri-food processing firms should prioritise transparency and institutional quality in making managerial decisions to achieve higher performance in their value chain. The study’s uniqueness is its contribution to value chain literature and also towards the development of the agri-food value chain sector to enhance performance in a developing economy.

Studies have shown the importance of customer trust in determining customer loyalty. While the psychological theory states that customer trust has cognitive and affective dimensions, earlier studies tended to look at it aggregately. An evaluation of the customer trust dimensions may provide a deeper understanding of the relative importance of each dimension of customer loyalty. This study looks at the roles of cognitive and affective customer trust in the context of the e-marketplace. As perceived privacy and security are still issues in the e-marketplace of developing countries, this study tries to examine the roles of cognitive and affective trust in mediating the relationships between perceived privacy, perceived security, corporate reputation, and customer loyalty. A close-ended questionnaire survey was distributed to answer the research questions. Data from 426 respondents were analyzed using PLS-SEM. The findings support the hypotheses of the interrelationship between the two dimensions of customer trust. This study also found that cognitive and affective trust mediates the relationships between corporate reputation, perceived security, and customer loyalty. However, we failed to prove the effect of perceived privacy on cognitive and affective trust.

Los estilos de liderazgo impactan en el desempeño y la competitividad de las organizaciones; sin embargo, poco se ha estudiado sobre el estilo de liderazgo de los millennials. Por ello, el objetivo de esta investigación fue analizar la influencia de los estilos de liderazgo de los millennials en el desempeño de las pequeñas empresas del sector textil manufactura de Lima Metropolitana. La investigación es cuantitativa, no experimental, transversal y causal. La muestra estuvo conformada por 400 administradores, empresarios y gerentes millennials. Los datos obtenidos fueron analizados mediante la estimación de mínimos cuadrados parciales (pls). Para medir la fiabilidad del instrumento, se utilizó el alpha de Cronbach: estilos de liderazgo (0,718) y desempeño (0,806). Los resultados sugieren que los estilos de liderazgo tienen una influencia en el desempeño de las pequeñas empresas; los estilos que mejor resultado generan son el transformacional y el pasivo, mientras que el transaccional tiene un desempeño negativo. Finalmente, las empresas que buscan un mejor desempeño pueden utilizar esta investigación para identificar el estilo de liderazgo que debe de tener la persona que toma las decisiones.

Orientation: Research has highlighted the significant role of entrepreneurship education and training (EET) in transforming individual lives, communities and nations. Research purpose: The purpose of the study was to explore the impact measurements of entrepreneurship education outcomes by exploring its indicators and methodological approaches and its associated challenges. Motivation for the study: The impact measurement of entrepreneurship education is an under-researched area of study. This study intends to close this gap. Research design, approach and method: A scoping review was conducted on 80 articles and dissertations using the Arksey and O’Malley framework to explore the extent, range and nature of literature on the impact measurements of entrepreneurship education. Main findings: The study found three leading impact measurement indicators of entrepreneurship education – the subjective, objective and institutional-framework. The most commonly utilised methods of measuring the impact of entrepreneurship education are the pre and post-test or post-test, longitudinal and experimental designs. The findings also reveal that the primary challenge of impact measurement studies is self-selection of individuals who participate in EET programmes because of their desire to pursue entrepreneurial activities. Practical/managerial implications: The impact measurement indicators of entrepreneurship education should be tailored to a specific audience and stakeholders’ perspectives and also assess the participant’s development, society and the national economy. The article, situated on the premise of the constructivists’ recommendation that learners are not tabula rasas; the measurement of the impact of entrepreneurship education should instead focus on ex-post results and not pre-post results. Contribution/value-add: The study could assist entrepreneurship education curriculum evaluators to understand the various indicators and methods of measuring the impact of entrepreneurship education.

La investigación tuvo como objetivo interpretar los significados de la Gestión del Conocimiento (GC) en la experiencia curricular de la carrera de administración en una universidad privada en Perú. Se empleó el método fenomenológico hermenéutico, bajo la orientación de la perspectiva metodológica cualitativa. Los sujetos del estudio se han denominado versionantes clave, constituidos por administradores universitarios. La información recolectada mediante entrevistas por pauta y testimonios focalizados fue categorizada y codificada. Se reveló que los requerimientos del campo laboral son incorporados por los docentes, para ejercer la gestión del conocimiento mediante la construcción de saberes, apoyados en el desarrollo del currículo a fin de formar al futuro egresado para enfrentar retos, dando alternativas de respuesta a sus necesidades y alcanzar un adecuado desarrollo profesional del estudiante de administración. Entre las reflexiones finales se destaca que la gestión del conocimiento se le considera un proceso que les permite a los administradores universitarios capitalizar los saberes contentivos en el talento humano de la organización (estudiantes y docentes).

La inclusión de las personas en el trabajo es un fenómeno que ha tomado auge en los últimos tiempos, se ha desarrollado en torno al tema, un marco político y normativo a escala mundial al cual las organizaciones deben dar respuestas y adaptarse. La presente investigación busca diseñar un instrumento que permita medir la cultura inclusiva en organizaciones educativas, en el marco de la ley 21.015 de inclusión laboral en Chile. En atención a lo anterior, se presenta un instrumento que le facilite a las instituciones evaluar con base en la opinión de sus colaboradores la realidad de la organización, en cuanto a sus aspectos a mejorar y las situaciones que deben permanecer. La metodología utilizada es de carácter cuantitativa y se tomó como referencia una universidad pública del estado de Chile, espacio que permitió evaluar la confiabilidad del instrumento en la aplicación a sus funcionarios y se aspira sirva de insumo para tomar decisiones argumentadas. Se concluye que el instrumento presentado es confiable y válido a partir de los análisis realizados, y si bien, fue validado para el caso específico de una universidad estatal, se considera que el mismo podría ser aplicable a cualquier institución educativa en Chile.

La percepción de olores siempre ha estado relacionada con el comportamiento del ser humano, sin embargo, como estrategia empresarial es nueva; en su aplicación y medición. El objetivo principal es conocer el impacto del merchandising olfativo como estrategia sensorial. Se llevó a cabo una investigación de tipo exploratoria cuantitativa con análisis de datos descriptivos, consolidados a través de encuestas mediante muestreo aleatorio simple. Dentro de los principales resultados se evidencia que los aromas preferidos son las notas relajantes, para consumidores mayores de 36 años, seguidas de las notas cítricas, para consumidores menores de 35 años; en el caso de las ocupaciones, los empleados y empresarios prefieren aromas relajantes. Finalmente, los resultados mostraron aceptación y optimismo por parte de las personas hacia las marcas que desarrollan estrategias de merchandising olfativo.

Education is dynamic and always developing to keep it up to date with today's condition. The government always puts an effort so that the education quality in Indonesia will not be left behind compared to other countries in the world. One of the aspects stimulating the changes is customer demand over the quality of the education system. This study also aimed at analyzing the influence of service quality on the satisfaction and loyalty of senior high school or SMA students. The data used in this study were primary data with a total respondent of 88 students. The technique for data analysis used in this study was path analysis assisted by Smart PLS. The research findings showed that service quality and institutional image significantly influenced satisfaction, yet they did not influence loyalty significantly. Meanwhile, satisfaction directly influenced loyalty. Further study is suggested to add several variables, such as perceived value, perceived quality, and the like that are considered giving an influence on creating student’s loyalty. Practical implications also drawn to conclude this study.

This research aimed to analyze the effect of brand image and price fairness on Wardah brand customer loyalty with customer satisfaction as an intervening variable. The data used was primary data collected using a questionnaire containing 21 questions. The number of respondents was 165 respondents consisting of Customers who made repeated purchases of Wardah products in Pekanbaru City. The data were analyzed using path analysis with the help of the PLS program. The results showed that brand image and price fairness positively and significantly affected customer satisfaction. The brand image had an insignificant effect on customer loyalty. Price fairness and customer satisfaction positively and significantly affect customer loyalty. Brand image intervened by customer satisfaction had a positive and significant effect on customer loyalty. The last one is price fairness intervened by customer satisfaction had an insignificant effect on customer loyalty. Thus, companies should maintain customer satisfaction to reinforce customer loyalty and gain a larger market share.

El estudio tiene como objetivo analizar la migración venezolana en la ciudad de Pasto. El soporte teórico analizó las principales teorías que conforman el enfoque económico de las migraciones internacionales. El diseño metodológico incluyó la construcción de una encuesta para la caracterización sociodemográfica de la población y la definición de sus percepciones respecto a los determinantes que los llevó a tomar la decisión de emigrar. Entre las conclusiones del estudio se destaca que la población de venezolanos en la ciudad de Pasto es un grupo significativamente joven, radicado en los núcleos comerciales de la ciudad y la mayoría no proviene de regiones cercanas a la frontera colombo-venezolana. Los trabajos a los que se vincula la mayoría de esta población en la ciudad de Pasto son informales, principalmente, como vendedores ambulantes y eso les permite el envío de remesas hacia Venezuela. En cuanto a los determinantes de la decisión de emigrar, según la percepción de los consultados, la mayor influencia la ejercieron factores económicos como la inflación y la escasez de alimentos en Venezuela, pero también destacaron otras variables como la inseguridad, la pobreza y el descontento con el gobierno actual de ese país.

La innovación en las instituciones de educación superior hace parte de su quehacer científico, tecnológico y humanista. Es un proceso dinámico y transformador que, al ser gestionado con una estructura definida, sirve de apoyo a las iniciativas académicas y de investigación, fomenta la generación y gestión de conocimiento y, en esta vía, aporta al sistema nacional de ciencia, tecnología e innovación. El presente artículo presenta tres procesos generales(directivo, académico y administrativo) que deben coexistir para que la innovación sea un elemento orgánico en los procesos académicos y funcionales de las instituciones. Las innovaciones en docencia, investigación e infraestructura se alinean con las de carácter administrativo, lo que refleja una correlación entre todas las áreas de la institución y evidencia que la innovación no es unidireccional, pues se puede implementar de forma integral.

The research aimed to analyze the influence of visual merchandising, store atmosphere, availability of money, and promotional activity on impulse buying behavior in MINISO Pekanbaru. The research applied a quantitative method, and the population was consumers who purchased any product in MINISO Pekanbaru. The sample amounted to 150 respondents with an accidental sampling technique. The instrument used was a questionnaire by asking questions to respondents. Analysis was conducted by using a multiple regression linear approach with IBM SPSS 23. The results show that the store atmosphere does not significantly influence impulse buying behavior. Meanwhile, visual merchandising, availability of money, and promotional activity significantly affect the impulse buying behavior. The results imply that MINISO Pekanbaru has implemented a proper marketing strategy to attract consumers to buy impulsively. However, MINISO Pekanbaru needs to re-consider the display and information placement about the products so that the consumers feel comfortable and content to spend a longer time there.

e-Commerce is growing and influencing the business world. Service quality and consumer experience have an influential role to provide consumer satisfaction and trust. This study aims to understand and analyze the influence of service quality and consumer experience on consumer satisfaction and consumer trust in JNE Pekanbaru. The population in this study is all consumers who have used JNE logistics services in Pekanbaru. The sampling used an accidental sampling technique with 150 respondents. The researchers utilized path analysis techniques with the PLS program. The results show service quality and consumer experience had a significant positive effect on consumer satisfaction and trust. Consumer satisfaction encourages the creation of consumer trust in JNE of Pekanbaru. Therefore, next researches are expected to be able to explore other variables such as customer value, customer relationship management, and other variables suspected of affecting consumer satisfaction and consumer trust.

With the recent booming of e–commerce business in Indonesia, it is essential to conduct further studies on online shopping behavior of Indonesians. Past studies on online shopping addiction emphasize only psychological factors and overlook financial factors. To fill this research gap, this study aims to examine the association and effect of financial knowledge and financial wellbeing on online shopping addiction. The Bergen Shopping Addiction Scale (BSAS) was adopted to assess online shopping addiction whilst financial knowledge and financial wellbeing scales from Australian Unity were used to measure the other two research variables. Data was collected through an online survey of 230 young Indonesians. To analyze the data, Pearson correlation and multiple regression techniques were implemented. Outcomes of this study revealed that most respondents had medium and high levels of financial knowledge and financial wellbeing. Interestingly, addictive respondents showed high financial knowledge and financial wellbeing. Financial knowledge and financial wellbeing were positively related to online shopping addiction. Financial wellbeing was a better predictor because it might be possible that individuals with positive feelings on their financial conditions were more comfortable in increasing their online spending behavior. The results of this study provide insights for future studies and e–commerce owners.Keywords: Online shopping addiction, financial knowledge, financial wellbeing.

Las tiendas de barrios son fuentes de ingresos económicos para las familias que, por falta de aplicación de conocimientos administrativos, impiden que se adapten a sus necesidades, frente a la competencia y por ende puedan provocar el cierre de estos. La importancia del presente estudio reside en dar a conocer opciones para mejorar las dificultades administrativas que atraviesan en sus actividades cotidianas. Factores como el tiempo, dinero, el desconocimiento entre otros, son considerados como parte de las causas que impiden el aprendizaje y crecimiento de estos. Por lo que, para contrarrestar la problemática existente, se estableció como objetivo general realizar un análisis situacional para poder conocer las gestiones administrativas que manejan los micronegocios denominados tiendas de barrio del Guasmo Sur en la ciudad de Guayaquil. La metodología de investigación que se empleó es mixta, donde la recolección de datos se realizó por medio de las herramientas como encuesta, entrevistas y observaciones dirigidos a los dueños y clientes de tiendas pertenecientes a la localidad del Guasmo Sur de nuestra ciudad porteña. Por lo cual concluimos, que las tiendas de barrio del Guasmo Sur, en su gran mayoría son administrados por miembros de una misma familia, siendo el 45,9% de estos negocios la única fuente de ingresos. Estos micronegocios a su vez asumen conductas empresariales en menores escalas, por lo que podrían mejorar la administración del negocio y la atención al cliente al conocer la importancia de la gestión administrativa.

El objetivo del presente documento es explicar la dinámica de construcción y circu- lación de discursos sobre las formas de regulación de capital con relación al concepto de “lo público” en las empresas de servicios públicos (ESP) de la ciudad de Bogotá. El objeto es comprender la manera en que estas instituciones han servido de dispositivos de gubernamentalidad a partir de tres discursos: modernización, bienestar y planificación. Metodológicamente, el estudio recurrió a dos estrategias de investigación social, el análisis documental y el análisis del discurso de 94 documentos institucionales. Como resultado, se identificó que la imposición de los discursos configuró una estrategia histórica de las élites locales para mantener el control de las ESP en función de sus propios intereses. Así, fenómenos como la privatización y la estatización son esquemas de la misma dinámica funcional.

Purpose- Protecting the natural environment and its wealth for future generations has become an essential topic for policymakers and executives. This study seeks to examine the impact of green Human Resource Management practices through green innovation on the environmental performance of small and medium-sized manufacturing enterprises in Ghana. Design/Methodology- Through simple random probability sampling, data were obtained from three hundred (300) business owners and employees from ten (10) small and medium-sized manufacturing enterprises in the Greater Accra Region of Ghana. However, two hundred and ninety-four (294) accurate responses were used in the analysis due to incomplete and missing figures. Data were analyzed using partial least squared based on Structural Equation Modeling (SEM). Findings- The studied data met internal consistency reliability, convergent, and discriminant validity from the results, and also, there was no multicollinearity issue in the study model. The findings revealed that green Human Resource Management practices directly and significantly influence environmental performance. Furthermore, green innovation partially mediated the influence of green Human Resource Management practices on environmental performance. Green compensation through green innovation has the most incredible impact on environmental performance and was statistically significant at p< 0.01. Practical Implications- This finding provides valuable suggestions for policymakers, emerging and existing organizations, particularly manufacturing firms, to encourage environmentally-friendly activities and produce goods and processes through a successful incentive scheme, thus increasing customer loyalty.

La investigación analiza el comportamiento emprendedor e innovador de los prestadores de servicios del sector turístico, utilizando como estudio de caso el Cantón Baños de Agua Santa, ubicado en la Provincia de Tungurahua. Se plantearon objetivos que van direccionados a diagnosticar, caracterizar y determinar la situación actual de los emprendedores y su influencia en el entorno que se desempeñan, de la misma manera, identificar si existe una relación entre la autoeficacia emprendedora y las capacidades de innovación. La metodología utilizada tiene un enfoque cuantitativo mediante el uso de instrumentos de medición validados y confiables para evaluar la autoeficacia emprendedora y las capacidades de innovación; el diseño de la investigación fue no experimental, con un horizonte transversal, de campo y documental con un análisis descriptivo y correlacional. Los resultados indicaron un perfil demográfico masculino predominante, con una edad joven adulta, y educación máxima alcanzada de bachillerato, la mayoría de estos emprendimientos pertenecen a servicios de alimentos y bebidas, seguido de alojamiento turístico, en donde no se identifica influencia recibida por familiares, también se demostró que los emprendedores no tienen un nivel adecuado de autoeficacia emprendedora y capacidad innovadora lo que limita el desarrollo de la actividad de emprendimiento, sin embargo, las relaciones desarrolladas por las redes con los miembros de la comunidad y la intención de innovar es fuerte al igual que el afrontar cambios inesperados del entorno. Existe una correlación positiva y significativa entre la autoeficacia emprendedora y las capacidades de innovación.

Introduction/Main Objectives: This study evaluates the role of a large university in developing the social entrepreneurship capabilities of its students and fresh graduates through its business incubator; and investigates why tenants choose to be or not to be social entrepreneurs after their incubation process. Background Problems: There are many discussions about university-based incubators for developing entrepreneurship, but the actual mechanism of how these incubators develop social entrepreneurs is still unknown. Novelty: This research explores the development of social entrepreneurship through the university-based incubator program. Hence, it can be used to provide best practices for the program, especially for developing the tenants’ capacity. Research Methods: This study applies a case study approach and adopts Amartya Sen’s capability approach as an evaluative framework. The C-Hub UGM was chosen as a case since it was selected as a good example of a social entrepreneurship incubator by the British Council. This research used three sources of evidence: documents, interviews, and focus group discussions to collect information from 14 of the incubator’s tenants. Finding/Results: The results reveal that the incubator serves as a hub for the resources that enhance the tenants’ personal conversion factors and their performance as agents for change. Subsequently, the incubator improves the tenants’ social entrepreneurship capabilities set; however, it is up to the tenants to choose whether they want to continue as social entrepreneurs or work in other roles as their functioning. Conclusion: This study illuminates the linkages among the concepts of the capability approach, the university-based incubator and social entrepreneurship. It reveals that the university-based incubator serves as a hub for the resources that enhance the tenants’ personal conversion factors; thereby they can be effective social entrepreneurs.

El presente artículo tiene como objetivo analizar cómo los factores dinámicos impactan el uso de Snapchat en la generación Millennials. Específicamente, se utiliza la teoría de uso y gratificaciones para analizar cómo la exposición e interacción de contenidos influye en un mayor uso de Snapchat como medio de comunicación con las empresas. En el estudio participaron 453 Millennials residentes en Puerto Rico y usuarios de Snapchat. Se emplearon ecuaciones estructurales, a partir de lo cual se destaca cómo las gratificaciones impulsan la motivación de compra, fortalecen el vínculo y la interacción con las empresas. Adicionalmente, los resultados explican cómo se puede obtener mayor efectividad y receptividad por parte de la generación Millennials a través de Snapchat.

The U.S. Presidential election was an event that received widespread attention across the globe. In the 2008 presidential campaign, Barrack Obama nominated to be the first black President. In 2016, Hillary Clinton poten­tially becomes the first woman President in American history, while the other can­di­da­te, Donald Trump, ma­de some unpopular and controversial proposals. The purpose of this paper is to ana­­­lyse whether the 2008 and 2016 election were considered as the rele­vant information in the Indonesian Stock Market (IDX). The daily closing prices of all all share listed in IDX wo­uld be examined used event stu­­­dy method. The results provide insight about the res­pon­si­­­veness of IDX parti­ci­pants to the U.S. Pre­si­den­­tial election event that could be used in decision making.

Purpose- This paper explored the link between employee engagement, work environment, and job satisfaction on organizational commitment and employee performance in Ghana's Banking sector considering moderated-mediated interaction. Design/Methodology- Data were obtained from seven hundred and twenty (720) employees from selected financial banks in the Greater Accra Region of Ghana through simple random probability sampling. However, seven hundred (700) responses were deemed accurate and therefore used in the analysis. In the analytical process, Weighted Partial Least Squares (WPLS) and Partial Least Squares (PLS) based on Structural Equation Modeling (SEM) were employed. Findings- From the findings, the studied data for both WPLS-SEM and PLS-SEM models met internal consistency reliability, convergent, and discriminant validity. Also, organizational commitment fully mediated the link between work environment and employee performance in the WPLS-SEM model compared to PLS-SEM with partial mediation. It was statistically significant at p

Purpose- Marketers want to know the best advertisement medium which can make their advertising more effective. This study seeks to find a linkage between television advertisement, radio advertisement, newspaper advertisement, and outdoor advertisement towards customers’ purchase decisions in Ghana. Design/Methodology- Using University students in Ghana as a population, the study employed a simple random sampling approach and collected data from University students in UCC and KNUST. Seven hundred and fifty (750) responses were gathered from participants, but only seven hundred and thirty-two (732) responses were deemed suitable and were adopted to justify the proposed relationships. Data were analyzed using partial least squared built on Structural Equation Modeling (SEM) Findings- The findings revealed that television advertisement has the greatest impact on customer purchase decision and was statistically significant at p< 0.01. Practical Implications- This finding provides helpful suggestions for advertising professionals, market researchers, existing and emerging organizations to see television advertisements as an opportunity to increase awareness of goods and services as it tends to appeal to viewers’ visual and sound senses, influencing customers’ purchasing decisions and increasing sales of goods and services.

Purpose- Several critical factors contribute to employees' satisfaction or an attempt to stay with an organization. This paper aimed to explore the impact of emotional and spiritual intelligence on job satisfaction and turnover intention among employees in the telecommunication companies in Ghana. Design/Methodology- A cross-section research design approach was adopted. A questionnaire was used to gather data from employees in MTN, Vodafone, and Airtel-Tigo in the Kumasi Metropolis Ghana through a simple random sampling approach. Statistical Package for Social Sciences (version 26) was to process data into tables and figures to help us undertake the descriptive, correlation, and multiple regression analysis. Findings- The study results indicate that emotional intelligence positively influences the job satisfaction and turnover intentions of employees. Spiritual Intelligence was found to influence job satisfaction positively but had a negative impact on the turnover intention of employees in mobile telecommunication companies. Practical Implications- The findings highlight the relevance of emotional and spiritual intelligence in promoting job satisfaction and turnover intention relative to emotional intelligence specifically. Furthermore, it would aid organizations in the sector with a huge workforce and large customer base to critically assess issues relating to emotional and spiritual intelligence to enhance job satisfaction and minimize the intent to leave the organization.

En el presente trabajo se aborda el análisis del papel de los jóvenes de la Ciudad de Puebla, ante el reto de emprender nuevos negocios, se analiza la indiferencia o desinterés que podrían mostrar hacia el emprendimiento, se identificó un cambio de actitud cuando estos se visualizan con un acompañamiento permanente, se realizó un estudio cualitativo, descriptivo, mediante un muestreo por conveniencia que considera 250 encuestas aplicadas a jóvenes universitarios de tres diferentes Instituciones educativas con edades de 18 a 26 años. Abstract This paper discusses the analysis of the role of young people in the City of Puebla, faced with the challenge of undertaking new businesses, analyses the indifference or disinterest they might show towards entrepreneurship, identified a change in attitude when they are visualized with a permanent accompaniment, a qualitative, descriptive study was carried out, through a sampling for convenience that considers 250 surveys applied to young university students from three different educational institutions aged 18 to 26 years old.

El artículo realiza una revisión de los procesos de legislación de la Responsabilidad Social Universitaria en Perú y Ecuador, atendiendo a cómo influye en los procesos de acreditación desde la presentación de dos estudios de caso en una universidad de cada país. Mediante una revisión de documentación del contexto legal de ambos países y el cotejo de informes internos de cada universidad, el análisis realizado atiende a presentar la situación previa a la legislación y señalar qué aspectos han condicionado la adopción de medidas en cada universidad. Los resultados del análisis apuntan a las oportunidades y dificultades surgidas en torno a promover la responsabilidad social internamente y hacia la sociedad, concediendo al marco legislativo un carácter de guía de ser asimilada y puesta en valor como parte inherente de las universidades. La importancia de la investigación responde a un progresivo avance legislativo en torno a la responsabilidad social de la educación superior en países de América Latina.

Bacang agroindustry is undeveloped in Indonesia and the internet has not been maximally utilized by bacang entrepreneurs. Therefore, business and marketing analysis of bacang agroindustry is important to do to develop the business and internet utilization for bacang agroindustry. The research aims to analyze profit, cost of goods manufactured, financial performance, marketing mix, and the impact of online marketing on the chicken bacang agroindustry. This research uses a case study method at El Shaddai Food Agroindustry, Penjaringan District, North Jakarta. Research data were collected from December 2019 until February 2020 and the data analysis methods used were qualitative and quantitative descriptive analysis. The results showed that conventional marketing profit was smaller than online marketing profit and the selling price exceeded the cost of goods manufactured, so the agroindustry was considered viable on every marketing method. Financial performance in the last three years was quite good. The marketing mix was not good. Online marketing gave an impact on agroindustry revenue and profit. Keywords: agroindustry, bacang, business, marketing mix, online

Este artículo tiene como objetivo determinar el rol gerencial de las autoridades seccionales en las juntas parroquiales rurales, relacionada con la implementación de políticas públicas, para lo cual se explora diversos conceptos sobre organización, su tipología, la gerencia, la interrelación de la gerencia en la implementación de política pública, también se analiza la toma de decisiones. Palabras clave: implementacion, políticas públicas, rol, organizacion.

A major challenge in both research and policy debate is the understanding of how inequality is related to poverty. Although several studies have shown that inequality plays significant role in the rising poverty, the degree of poverty in any country or region is a function of the extent of inequality in the distribution of their income. In line with this, Valentine (1968) in Bradshaw (2006) opined that the plain meaning of poverty is relative deprivation which is inequality. Conversely, Van der Berg (2003) argued that a society with high levels of poverty may still be experiencing lower levels of inequality and low poverty co-existing with inequality. Given this contradiction-prone evidence, this study investigates the dynamic relationship between poverty and inequality in Nigeria to ascertain if inequality is a determinant of poverty in a semi-macro panel dataset employing the Generalized Method of Moments (GMM) method of estimation using panel data in a four-year round. The result of the study suggests that both present level and past levels of inequality has a significant impact on poverty. It shows further that past levels of poverty positively impacted on the present level of poverty. In addition to unemployment and level of education captured by literacy rate are important factors to be considered in poverty reduction. A major policy implication of the above findings is that lowering the high rate of inequality is important for the reduction of poverty. Consequently, there is need to ensure equity in the distribution of income in the country especially in those states that have very high poverty rate. This can take the form of taxes and transfers using appropriate fiscal policy tools.

Este documento presenta varias estimaciones de la tasa de desempleo que no acelera la inflación (NAIRU por sus siglas en inglés) para Costa Rica. De los resultados obtenidos, destaca lo siguiente: este indicador muestra una tendencia creciente desde inicios de los noventa, que se acentúa posterior a la Gran Recesión, periodo a partir del cual Costa Rica exhibe tasas de inflación históricamente bajas; las estimaciones de brecha de desempleo (diferencia entre la tasa de desempleo observada y la NAIRU) apuntan a que desde inicios de los noventa y hasta los primeros años de la década de los 2000, esta tiende a ser mayormente negativa, y positiva en adelante. Para el segundo trimestre de 2017, las diferentes estimaciones coinciden en señalar que la brecha de desempleo estaba cerrada, indicando la ausencia de presiones de demanda agregada. Asimismo, a partir del año 2004 se encuentra un fortalecimiento en la relación entre brecha de desempleo e inflación.

The present research consisted in designing a diagnostic tool that facilitates the implementation and / or improvement of an Integrated Management System that articulates the standards NTC-ISO 9001:2015, NTCOHSAS 18001:2007 and Decree 1072 of 2015, specifically book 2, part 2, title 4, chapter 6 for small enterprises in the construction sector. This research aims to contribute to the construction companies promote practices for occupational safety and health, to mitigate the impact that this sector presents in Colombia. The first part of the work focused on the design and validation of content of the tool called “Instrument to diagnose the level of implementation, integration and compliance of standards NTC-ISO 9001:2015, NTC-OHSAS 18001:2007 and Decree 1072 of 2015, specifically book 2, part 2, title 4, chapter 6 as an integrated management system in small enterprises of the construction sector. The second part consisted in the application of the instrument in five small companies of the construction sector, selected by means of sample to convenience in the city of Cucuta, North of Santander; This in order to obtain a diagnosis of the current situation of small enterprises in the sector of study.

Este estudio sugiere la relación que se presenta entre la esperanza de vida factores socioeconómicos como el ingreso y la educación, para Colombia en el periodo comprendido entre 2002 y 2012. Con este propósito se realizó un modelo de regresión múltiple con series temporales, para el cual se utilizaron como variables independientes el PIB per cápita y la TBMC (Tasa Bruta de atriculación Combinada), cuyos datos fueron obtenidos del Banco Mundial, proyecciones del DANE (Departamento Administrativo Nacional de Estadística) y del Ministerio de Educación Nacional. Los resultados reflejan que el ingreso por habitante y el indicador de educación tienen un efecto positivo sobre la esperanza de vida de los colombianos.

This technical report aims to present the construction of a Waste Management System Municipal Solid, held in the city of Cidade Ocidental in Goiás with emphasis on the implementation of a cooperative of waste pickers. To that end, we conducted a literature review containing the context of urban solid waste to Brazil level, the management of municipal solid waste and the guideline for the preparation of a management plan and solid waste management. In primary and secondary sources, diagnostic information was collected performed at the beginning of project implementation, containing municipal information and main points of improvement. It also registered the strategic information for the project implementation, such as management plan for solid waste and actions of the project for implementation of the selective collection system including the incorporation of social technologies and environmental education as a form of awareness to county residents. It was concluded that this report presents a practical way of implementing a management system, enabling alternatives aiming at the implementation of an integrated management system of municipal solid waste that is economical, effective and has social inclusion as premise, especially of people living garbage as an income source. From the selective collection program could be greater integration of collectors in this system, ensuring better working conditions and income.

Purpose— Voice and engagement studies have drawn scholars’ attention to examine how they are related. However, it appears the mechanisms that connect these two constructs are understudied. Hence, the purpose of this study is to examine leader effectiveness as the mechanism through which employee voice translates into engagement. Design/methodology/approach— A cross-sectional data were collected from 106 employees in the 24 Rural and Communities Banks (RCBs) that qualified for the seventeenth edition of the Ghana Club 100 awards. A covariance-based structural equation modelling (SEM) with maximum likelihood (ML) estimation was used with a 95% confidence interval (CI) bootstrapping analysis to examine our hypotheses. Findings— The result shows that leader effectiveness fully mediated the relationship between employee voice and engagement. This is supported by our estimated fully mediated structural model which indicates a good fit to the data χ2(52) = 61.24, p = 0.18, AIC = 113.24. The 95% CI bootstrapping analysis further lends support to the fully mediated structural model. Practical implications— Since defensive silence is detrimental to the wellbeing of both employees and the firm, this paper suggests that RCB managers and HR professionals should exhibit effective leadership behaviours that inspires employees to channel their creative ideas and misgivings by speaking up and speaking out in order to enhance and sustain their level of engagement. Originality/value— The findings of this paper suggest leader effectiveness as the missing link between voice and engagement relationship. Thus, contrary to previous research that theorises a direct relationship between voice and engagement, this paper provides leader effectiveness as a novel mechanism that explains how employees’ voice behaviour is transmitted into their levels of engagement.

O presente artigo tem como objetivo analisar o panorama das publicações sobre empreendedorismo rural por meio de um estudo bibliométrico. Para tanto, foram analisados 417 artigos publicados na plataforma Web of Science ligados ao tópico “empreendedorismo rural” na língua inglesa. Foi traçada a evolução das publicações por meio de análises de citações e de cocitações em todos os artigos publicados na plataforma. O método possibilitou a identificação das obras mais influentes, com a finalidade de entendimento dos laços intelectuais e a evolução, ao longo do tempo, das pesquisas sobre o tema proposto. Os resultados obtidos possibilitaram a identificação dos autores mais citados e a formação de quatro grupos de autores que trabalham com o tema empreendedorismo rural. Também foi possível verificar que o campo de pesquisa voltado para esse tema está em ascensão e que o uso do termo “empreendedorismo rural” vem crescendo e se consolidando no meio acadêmico.

This study measures technical efficiency of the Malaysian insurance companies using a new framework for performance efficiency, built on the intermediation approach, by decomposing the complex service processes of insurance companies into two functional divisions, premium accumulation and investment capability. The study employs a dynamic network data envelopment analysis for performance evaluation of insurer (life, general and composite insurers) and ownership (local and foreign) types, spanning the period 2007–2014. The findings reveal a lack of efficiency in the investment capability function among local insurers as compared to their foreign counterparts. While the composite or non-specialized segment performs better in the investment capability function, the general segment achieves better efficiency in the premium accumulation function. The results suggest the high usage of input quantities and lack of total investment as key reasons for low efficiency, particularly among the local insurers. Implications for business excellence for insurance companies are further discussed.

Las organizaciones como entes económicos, se encuentran inmersos en un contexto global en el que no importando su tamaño tienen que operar diariamente, sin embargo para las micro, pequeñas y medianas empresas (MyPES) representa un enorme reto bajo el supuesto de que la mayoría son administradas empíricamente y cuentan con un capital escaso, el presente trabajo se representan los resultados de una investigación que muestra el bajo grado de uso de las Tic´s en un grupo de MyPES situadas en la localidad de San Pedro Cholula Puebla, como una realidad que habrá que contrarrestar. Abstract Organizations as economic entities are immersed in a global context in which, regardless of their size, they have to operate daily, however for micro, small and medium enterprises (MyPES) it represents a huge challenge under the assumption that most of them are administered empirically and have little capital, the present work represents the results of a research that shows the low degree of use of Tic's in a group of MyPES located in the town of San Pedro Cholula Puebla, as a reality that it will have to be counteracted.