1. Evaluating Technology-Mediated Collaborative Workflows for Telehealth
- Author
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Christopher Bondy, Pamela Grover, Vicki Hanson, Rui Li, Linlin Chen, and Pengcheng Shi
- Subjects
Technology ,Computer science ,business.industry ,Evaluation data ,Telehealth ,Telemedicine ,Workflow ,Computer Science Applications ,Empirical research ,Health Information Management ,Software deployment ,Evaluation methods ,Humans ,Electrical and Electronic Engineering ,Baseline (configuration management) ,Software engineering ,business ,Biotechnology - Abstract
GOALS This paper discusses the need for a predictable method to evaluate gains and gaps of collaborative technology-mediated workflows and introduces an evaluation framework to address this need. METHODS The Collaborative Space Analysis Framework (CS-AF), introduced in this research, is a cross-disciplinary evaluation method designed to evaluate technology-mediated collaborative workflows. The 5-step CS-AF approach includes: (1) current-state workflow definition, (2) current-state (baseline) workflow assessment, (3) technology-mediated workflow development and deployment, (4) technology-mediated workflow assessment, (5) analysis, and conclusions. For this research, a comprehensive, empirical study of hypertension exam workflow for telehealth was conducted using the CS-AF approach. RESULTS The CS-AF systemized approach reveals critical cross-disciplinary evaluation data concerning gains and gaps of collaborative workflows when technology-mediated enhancements are characterized and compared with a baseline workflow for the goal of continuous workflow improvement. CONCLUSION The CS-AF is an effective approach that can be adapted for use in multiple domains.
- Published
- 2021