1. Intent Features for Rich Natural Language Understanding
- Author
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Sagnik Ray Choudhury, Brian Lester, Srinivas Bangalore, and Rashmi Prasad
- Subjects
FOS: Computer and information sciences ,Computer Science - Computation and Language ,Computer science ,business.industry ,Natural language understanding ,Context (language use) ,02 engineering and technology ,010501 environmental sciences ,computer.software_genre ,01 natural sciences ,Domain (software engineering) ,Annotation ,User experience design ,Human–computer interaction ,0202 electrical engineering, electronic engineering, information engineering ,020201 artificial intelligence & image processing ,Use case ,Dialog box ,business ,Computation and Language (cs.CL) ,computer ,Utterance ,0105 earth and related environmental sciences - Abstract
Complex natural language understanding modules in dialog systems have a richer understanding of user utterances, and thus are critical in providing a better user experience. However, these models are often created from scratch, for specific clients and use cases, and require the annotation of large datasets. This encourages the sharing of annotated data across multiple clients. To facilitate this we introduce the idea of intent features: domain and topic agnostic properties of intents that can be learned from the syntactic cues only, and hence can be shared. We introduce a new neural network architecture, the Global-Local model, that shows significant improvement over strong baselines for identifying these features in a deployed, multi-intent natural language understanding module, and, more generally, in a classification setting where a part of an utterance has to be classified utilizing the whole context., Camera-ready for NAACL 2021 Industry Track
- Published
- 2021
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