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This working paper is intended to enrich an initial description of alternative businesses and A-Way Express Couriers, in particular. (A-Way, a 12-year-old community organization, is a psychiatric survivor-run alternative business.) The paper begins with a brief commentary on the psychiatric survivor movement and research on it. The paper traces the emergence and entrenchment of learning as a key feature of psychiatric survivor-run or alternative businesses. The methodology used is to re-read previous research projects and results through the lens of informal learning. Early research on psychiatric survivor-run businesses is reviewed in view of a definition of social learning with these three dimensions: solidarity learning, reshaping the definition of self, and organizational learning. A more detailed examination of informal learning processes at A-Way builds on a previously generated profile and is organized according to the three dimensions of social learning. Comments are based on face-to-face interviews with five employees from each of these three groupings within A-Way: couriers on commission, part-time office staff on salaries, and full-time management on salaries. The final section constructs a narrative account of one woman's learning at A-Way--how over nine years she moved from courier to executive director of the business on a journey that evokes the richness and complexity of informal learning in this context. (YLB)

The concept of social innovation has recently emerged as an influential approach to address intractable social problems. Increasingly discussed in academia and policy circles, the concept draws on multifaceted practices and ideas from many disciplines. Yet despite widespread discussion and promotion, there is still limited understanding of precisely what the concept means in practice. This paper serves as a primer on social innovation. It explores the different forms, drivers, and actors involved. It distinguishes among forms such as social entrepreneurship, social intrapreneurship, social enterprise, and various types of social finance such as social impact bonds, with examples. Finally, this paper challenges the Literacy and Essential Skills (LES) field to ready itself to engage in social innovation by posing some key questions about if and how social innovation could be used to improve LES service delivery and programming. The paper refers briefly to, but does not focus on, critiques that have been developed about specific forms of social finance. A glossary is included.

This paper reports on the Canadian college system's collaboration with industry and community services in the development and delivery of non-credit e-commerce courses offered through continuing education departments at community colleges and institutes of technology. The paper argues that, in today's changing economy, the accelerated need for skills training and retraining may be most widely felt among students. The paper details the offerings at Canadian colleges by region: British Columbia and Yukon Region; Alberta and Northwest Territories Region; Saskatchewan, Manitoba, and Nunavut Region; Ontario Region; Quebec Region; and Atlantic Region. Highlights of these offerings are as follows: New Brunswick Community College's Saint John Campus offers a two-year diploma degree in Business Technology, while other programs, such as Marketing and Office Technology, are being permeated with courses related to e-commerce. The Cegep regional de Lanaudiere offers five college programs in the field of electronic commerce. There is a computer science diploma, and four certificates in other areas. The Assiniboine Community College in Manitoba is seeking funding approval for a two-year diploma program in Business Computing. The program will be offered jointly by the Business and Tourism Division and the Information Technologies Division. In addition, colleges are involved in conferences connected to e-commerce, either as hosts, presenters, or participants. (AUTH/NB)

In this document, the Organization for Economic Cooperation and Development (OECD) reports on the state of technical education in Europe, the United States, and Canada. It states that technical colleges are emerging as key institutions in technology-based education to fill industry requirement for more highly skilled and technically proficient workers. In France, the number of students entering programs to train higher technicians increased 150% between 1980 and 1992. Enrollments in higher technical education in the Netherlands increased by 40% between 1980 and 1990. The structure of educational systems varies dramatically across OECD member nations, and the missions and objectives of the institutions are not always the same. Nonetheless, they are all educating students to a level of technical education that succeeds compulsory education and precedes the baccalaureate degree. Nearly every technical college system was formulated or has been reformulated to serve both the student bodies and regional economies. In a 1995 survey of 100 United States colleges, 90% of respondents referenced economic development or modernization services in their mission statement. Colleges in OECD member nations are forming alliances with industry, economic development agencies, and with other colleges as well. The author concludes that the trend seems to be toward a more expansive role for colleges. (NB)