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Although the construction of smart tourism has aroused a boom, it is still in the early stage of development, and many traditional problems in the tourism industry have not been well solved, as well as some new problems have emerged. The development of 5G provides the basis to realize the ubiquitous high-speed interconnection between people and things as well as between machines and machines, which bring about the opportunities to solve these problems. This paper reviews the development of smart tourism, analyses the pain points existing in current systems. From the perspective of cybernetics, a 5G based intelligent tourism system providing intelligent service centered on "tourist experience" under the consideration of sustainable development of tourism industry is put forward.